Результаты поиска

Лучшие результаты

1. Amira El-Houfey and Mahmoud Ammar. Nursing and infection control strategies. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
   
2. ROGER A. ATINGA. A CRITIQUE OF QUALITY HEALTHCARE MANAGEMENT IN GHANAIAN HOSPITALS. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
   
3. Bhumika Talwar and Aviral Sharma. Improving Quality of Hospital Services. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
   
4. Radhika Mathur and Gajanan Velhal. Nutritional Status of children under 5 from Urban and Rural India. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
   
5. Lynn Owens. The Burden of Alcohol on the National Health Service. – М.: LAP Lambert Academic Publishing, 2010. – 328 с.
   
6. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
   
7. G.V.R.K. Acharyulu. Supply Chain Management in Healthcare Industry. – М.: LAP Lambert Academic Publishing, 2011. – 332 с.
   
8. R. Kavitha. Service Quality Measurement in Health Care System. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
   
9. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
   
10. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
    

Дополнительные результаты

1. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с.
   
2. Julian Lowenthal, Julian Lowenthal. J K Lasser Pro Survival Skills in Financial Services. – М.: , 0. – 0 с.
   
3. Federico Basanes, Robert Willig, Inter-American Development Bank. Second-Generation Reforms in Infrastructure Services. – М.: , 0. – 0 с.
   
4. Rattan Lal, David Hansen, Norman Uphoff, Steven Slack, Rattan Lal. Food Security and Environmental Quality in the Developing World. – М.: , 0. – 0 с.
   
5. Edward L. Melnick, Praveen Nayyar, Michael L. Pinedo, Sridhar Seshadri. Creating Value in Financial Services: Strategies, Operations and Technologies. – М.: , 0. – 0 с.
   
6. J. S. Metcalfe, Ian Miles. Innovation Systems in the Service Economy: - Measurement and Case Study Analysis (ECONOMICS OF SCIENCE, TECHNOLOGY AND INNOVATION Volume 18). – М.: , 0. – 0 с.
   
7. Leonard J. Weber. Business Ethics in Healthcare: Beyond Compliance. – М.: , 0. – 0 с.
   
8. Walter D. Broadnax. Diversity and Affirmative Action in Public Service (Aspa Classics). – М.: , 0. – 0 с.
   
9. Cameron Lynne MacDonald, Carmen Sirianni. Working in the Service Society (Labor and Social Change Series). – М.: , 0. – 0 с.
   
10. Edward E. Scannell, John W. Newstrom. Even More Games Trainers Play. – М.: , 0. – 0 с.
    
11. Yefim Fasser, Donald Brettner. Management for Quality in High Technology Enterprises. – М.: , 0. – 0 с.
    
12. Michael A. Crew, Paul R. Kleindorfer, Calif Bi-Annual Conference on Postal Delivery Services 1996 Monterey. Managing Change in the Postal and Delivery Industries (Topics in Regulatory Economics and Policy Series, No. 25). – М.: , 0. – 0 с.
    
13. Jerome S. Arcaro. Quality in Education: An Implementation Handbook. – М.: , 0. – 0 с.
    
14. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
15. Ricardo R. Fernandez. Total Quality in Purchasing and Supplier Management. – М.: CRC Press, 1994. – 344 с.
    
16. Deborah Shlian, Clint Patterson. New Frontiers in Healthcare Management: Mbas Evolving in the Business of Healthcare. – М.: , 0. – 0 с.
    
17. G. Theodore Danglemayer. Esd Program Management: A Realistic Approach to Continuous Measurable Improvement in Static Control. – М.: , 0. – 0 с.
    
18. Henry George Adams, Sudhir, M.D. Arora, Henry G. Adams, Sudhir Arora. Total Quality in Radiology: A Guide to Implementation. – М.: , 0. – 0 с.
    
19. Fiorenzo Franceschini. Advanced Quality Function Deployment. – М.: , 0. – 0 с.
    
20. A.F., M.D. Al-Assaf, June A., R.N. Schmele. The Textbook of Total Quality in Healthcare. – М.: , 0. – 0 с.
    
21. John Kenkel, John V. Kenkel. A Primer on Quality in the Analytical Laboratory. – М.: , 0. – 0 с.
    
22. Janice Arcaro. Creating Quality in the Classroom. – М.: , 0. – 0 с.
    
23. Barbara Lehman. Reaching Women: The Way to Go in Marketing Healthcare Services. – М.: , 0. – 0 с.
    
24. Roger J.P. Kain, Elizabeth Baigent. The Cadastral Map in the Service of the State: A History of Property Mapping. – М.: , 0. – 0 с.
    
25. Angela Capone, Tom Oren, John T. Neisworth. Childmate: A Guide to Appraising Quality in Child Care. – М.: , 0. – 0 с.
    
26. Measuring Capital in the New Economy (National Bureau of Economic Research Studies in Income and Wealth). – М.: , 2005. – 0 с.
    
27. Joseph Hegarty. Standing the Heat: Assuring Curriculum Quality in Culinary Arts and Gastronomy. – М.: , 2004. – 0 с.
    
28. Joseph Hegarty. Standing the Heat: Assuring Curriculum Quality in Culinary Arts and Gastronomy. – М.: , 2004. – 0 с.
    
29. Patricia Pulliam. In Action: Measuring ROI in the Public Sector. – М.: ASTD, 2006. – 280 с.
    
30. Jeffrey Cole. Dirty Work: Immigrant Workers in Domestic Service, Prostitution, and Agriculture in Sicily. – М.: , 2007. – 200 с.
    
31. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
    
32. Carol Caprione Chmelynski. Opportunities in Food Service Careers, revised edition (Opportunities in). – М.: , 2005. – 159 с.
    
33. Jill Florence, Ph.D. Lackey. Accountability in Social Services: The Culture of the Paper Program (Haworth Health and Social Policy). – М.: , 2006. – 115 с.
    
34. Michael J Austin, Ralph Brody, Thomas R. Packard. Managing the Challenges in Human Service Organizations: A Casebook. – М.: , 2008. – 304 с.
    
35. Healthcare Information Systems and Informatics: Research and Practices (Advances in Healthcare Information Systems and Informatics) (Advances in Healthcare Information Systems and Informatics). – М.: , 2008. – 448 с.
    
36. Recent Advances in Reliability and Quality in Design (Springer Series in Reliability Engineering). – М.: , 2008. – 523 с.
    
37. Applying Lean in Healthcare: A Collection of International Case Studies. – М.: , 2010. – 247 с.
    
38. Low-Wage Work in the Wealthy World (Russell Sage Foundation Case Studies of Job Quality in Advanced Economics). – М.: , 2010. – 485 с.
    
39. Ppiaf. Approaches to Private Participation in Water Services: A Toolkit. – М.: , 2006. – 504 с.
    
40. Felicity Smith, Sally-anne Francis, Ellen Schafheutle. International Research in Healthcare (ULLA Pharmacy Series). – М.: , 2008. – 164 с.
    
41. Alison Pilnick. Communication in Healthcare Settings. – М.: , 2010. – 160 с.
    
42. Thomas E. Catanzaro DVM, MHA, FACHE. Veterinary Healthcare Services. – М.: , 2000. – 168 с.
    
43. Ewald Fuchs. Power Quality in Power Systems and Electrical Machines. – М.: , 2010. – 664 с.
    
44. Charles Nelson. Managing Quality in Architecture: A Handbook for Creators of the Built Environment. – М.: Architectural Press, 2006. – 338 с.
    
45. Marcel C La Follette. Quality in Science. – М.: , 1982. – 184 с.
    
46. Ha Millon. Art & Architecture in the Service of Politics. – М.: , 1978. – 0 с.
    
47. Aa Rogow. Rogow: Thomas ?hobbes? – Radical In The Service Of Reaction. – М.: , 1986. – 288 с.
    
48. Margaret C Jacob. Practical Matter – Newton?s Science in the Service of Industry and Empire 1687–1851. – М.: , 2005. – 208 с.
    
49. Leslie H. Garner. Leadership in Human Services. – М.: , 1989. – 200 с.
    
50. Patrick L. Townsend. Quality in Action. – М.: , 1997. – 262 с.
    
51. Mc La Follette. La Follette: ?quality? In Science (cloth). – М.: , 1983. – 0 с.
    
52. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
53. Ron Shaham. The Expert Witness in Islamic Court – Medicine and Crafts in the Service of Law. – М.: , 2010. – 304 с.
    
54. Dean M. Harris. Ethics in Health Services and Policy. – М.: , 2011. – 304 с.
    
55. Matthew Levitt. Hamas – Politics, Charity and Terrorism in the Service of Jihad. – М.: , 2006. – 336 с.
    
56. Miliann Kang. The Managed Hand – Race, Gender, and the Body in Beauty Service Work. – М.: , 2010. – 275 с.
    
57. GM CLARK. Clark: ?competition? In Blood Services (pr Only) (conf Chicago June 1986). – М.: , 1988. – 216 с.
    
58. James R. Hitchner. Valuation of Healthcare Service Businesses. – М.: , 2010. – 256 с.
    
59. Miliann Kang. The Managed Hand – Race, Gender, and the Body in Beauty Service Work. – М.: , 2010. – 275 с.
    
60. Peter Rogers. Measuring Environmental Quality in Asia. – М.: , 1997. – 406 с.
    
61. Delete. Fast Track Operations Management in Healthcare. – М.: , 2006. – 376 с.
    
62. K LONGREE. Longree Sanitary ?techniques? In Food Service. – М.: , 1971. – 226 с.
    
63. Peter Rogers. Measuring Environmental Quality in Asia. – М.: , 1997. – 406 с.
    
64. James W Begun. Professionalism & the Public Interest – Price & Quality in Optometry. – М.: , 2003. – 152 с.
    
65. BEGUN. Begun: ?professionalism & The Public Interest – Pr Ice & Quality In Optometry. – М.: , 1981. – 0 с.
    
66. Margaret C Jacob. Practical Matter – Newton?s Science in the Service of Industry and Empire 1687–1851. – М.: , 2006. – 216 с.
    
67. Julian Lowenthal. J.K. Lasser ProTM Survival Skills in Financial Services. – М.: , 2002. – 272 с.
    
68. Salamon. Partners in Public Service. – М.: , 1995. – 0 с.
    
69. Francis Green. Demanding Work – The Paradox of Job Quality in the Affluent Economy. – М.: , 2007. – 256 с.
    
70. Jarrett. Environmental Quality in a Growing Economy. – М.: , 1966. – 0 с.
    
71. Matteo Ortino. The Construction and Regulation of a Single European Market in Investment Services. – М.: , 2011. – 304 с.
    
72. Pramode K. Verma, Ling Wang. Voice over IP Networks: Quality of Service, Pricing and Security (Lecture Notes in Electrical Engineering). – М.: , 2011. – 200 с.
    
73. AA WILLIAMS. Williams ?sensory? Quality In Foods & Beverages – Definition Measurement And Control. – М.: , 1983. – 488 с.
    
74. Alice Smuts. Science In The Service Of Children, 1893–1935. – М.: , 2008. – 0 с.
    
75. Ray Kinsella. Ethics in Financial Services. – М.: , 2004. – 256 с.
    
76. Gb Boyer. Boyer: ?elegance? – Guide To Quality In Menswear. – М.: , 1986. – 0 с.
    
77. Innovations in Healthcare Design. – М.: , 1995. – 320 с.
    
78. Patrick L. Townsend. Quality in Action. – М.: , 1992. – 262 с.
    
79. Jarrett. Environmental Quality in a Growing Economy. – М.: , 1971. – 0 с.
    
80. Financial Management In Health Services. – М.: , 2011. – 280 с.
    
81. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
82. Tukun Li. Software Measurement Standards in Surface Metrology. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
83. Nicholas Ajwang'. Access and Utilization of Healthcare services. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
    
84. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
85. Andreas Velten and Jean-Claude Diels. Optical Parametric Oscillators for Intracavity Phase Interferometry. – М.: LAP Lambert Academic Publishing, 2010. – 196 с.
    
86. S. Selvam. Groundwater quality in coastal Aquifer. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
87. Hosam M. Safaa. Productivity and Egg Quality in Commercial Brown Laying Hens. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
    
88. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
89. Terwase Shabu and Theresa Sewuese Uchi. Residents' Perception Of Environmental Quality In Judges Quarters. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
90. Efe Sunday Ighovie. Urban Effects on Precipitation and Rainwater Quality in Warri, Nigeria. – М.: LAP Lambert Academic Publishing, 2013. – 196 с.
    
91. Lasantha Manawadu. An assessment of the degradation of air quality in the city of Colombo. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
    
92. VASSILIKI DELITHEOU and Maria Maraki. e-local Government. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
93. Kurt Oneto. Voter Turnout & Ballot Measure Success in California. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
94. Hala Ali. Patients' Perceptions as Indicators of Quality of Nursing Services. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
95. Ali Medabesh. Customer Comfort as a Marketing Construct in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
96. Harkirat Padda. QUIM: A Model for Usability/Quality in use Measurement. – М.: LAP Lambert Academic Publishing, 2009. – 124 с.
    
97. Josephat Itika. Public Private Partnership in Health Services Management. – М.: LAP Lambert Academic Publishing, 2009. – 156 с.
    
98. Isaac Akuamoah Boateng and Irene Akuamoah Boateng. Cost of maternal healthcare service utlised by NHIS clients in Ghana. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
99. Bhumika Talwar and Aviral Sharma. Improving Quality of Hospital Services. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
100. Muhanad Hatamleh and Ahed Al-Wahadni. Public Private Partnership in Healthcare Services. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
     
101. Meileen Tan. Roles and functions of psychiatry medical staff in two services. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
102. Reza Khajouei. Usability of information systems in healthcare. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
     
103. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
     
104. Yousif Mohamed Yousif Abdallah. An Introduction to PACS in Radiology Service. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
     
105. Saqib Shahzad and Dr. R.A Farooq. Quality in Education. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
106. Sergio Leal. Quality in Tourism Higher Education in Brazil. – М.: LAP Lambert Academic Publishing, 2010. – 288 с.
     
107. Nalize Marais. Assessment quality in South African schools. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
     
108. Gentian Opre. Access versus Quality in Albania''s Higher Education System. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
     
109. Tamer Abd El-Gawad. Embedding Quality in E-learning Systems. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
110. Gitachari Srikanthan. Holistic Model for Quality in Higher Education:. – М.: LAP Lambert Academic Publishing, 2010. – 184 с.
     
111. Chrispen Chiome. Revisiting Quality in Open and Distance Learning. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
112. Primrose Kurasha,Raphinos A. Chabaya and Paul Mupa. Managing Quality in Higher Education. – М.: LAP Lambert Academic Publishing, 2011. – 232 с.
     
113. Teshome Gudissa. Quality in Teacher Education. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
114. Kevin Onyango. Exploring the uses of Ajax in Web Service Delivery within SOA. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
115. Abid Ali. Ontology-based Model For The Ward-round Process in Healthcare (OMWRP). – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
116. Arpad Huszak. Improving Multimedia Quality in IP Networks. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
117. Andrei Radu Iova and Daniela Cretu. Perception of the Life Quality in the Rural Communities in Romania. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
     
118. S. Mahendrakumar and V.G. Siddaraju. A Comparative Study of Public and Private Healthcare Services. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
     
119. Rafikul Islam and Muhammad Madi Abdullah. Managing Quality in Higher Education. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
     
120. S. Rita and V. Ganesan. Quality Enhancements In Prime Service Sectors. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
     
121. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
     
122. Na Fu. High Performance Work Systems in Professional Service Firms. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
123. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
124. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
125. R. Kavitha. Service Quality Measurement in Health Care System. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
126. Tom Mulegi. Decentralized Management and Quality of Health Services in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
127. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
128. Cristina Machado Guimaraes. Lean Thinking in Healthcare-Learning from Case Studies. – М.: LAP Lambert Academic Publishing, 2013. – 464 с.
     
129. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
     
130. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
131. Fabian Armendariz. Strategy and Technology Driven Change. – М.: LAP Lambert Academic Publishing, 2013. – 172 с.
     
132. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
133. George William Lutwama. The Performance Of Health Workers in Decentralised Services. – М.: LAP Lambert Academic Publishing, 2012. – 504 с.
     
134. Md. Kamal Hussain. Introduction To Healthcare Service Management. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
135. Akuku Atieno Joyce. Honey Processing and Quality in Hospitality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
136. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
137. Mercy Onwuama. Healthcare Services in the Lagos Nigeria Textile Industry. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
138. Rosario Cacao. Quality in e-Learning. – М.: LAP Lambert Academic Publishing, 2012. – 352 с.
     
139. Junghyun Lee. A Study of Friendship Quality in High School Students. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
     
140. Jennifer. C. F. Loke. Interprofessional Online Learning in Healthcare Education. – М.: LAP Lambert Academic Publishing, 2012. – 368 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
9. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
10. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
11. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
12. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
13. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
14. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.