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  1. Neonatology: Management, Procedures, On-Call Problems, Diseases, And Drugs, Sixth Edition. – М.: , 2011. – 912 с.

Дополнительные результаты

  1. Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-being (SIOP Organizational Frontiers Series). – М.: , 2012. – 501 с.
  2. Brad Schepp, Debra Schepp. How to Find a Job on LinkedIn, Facebook, Twitter and Google+ 2/E. – М.: , 2012. – 256 с.
  3. Jim Connolly. Teamwork: Recipe to Your Business Success: Don't Let Your Competition Get the Jump on Your Productivity, Creativity and Innovation (Volume 1). – М.: , 2012. – 102 с.
  4. Information Security Management Handbook, Sixth Edition, Volume 6. – М.: , 2012. – 504 с.
  5. Latorie Lloyd, Synovia Dover-Harris. The A2Z of Early Childhood Management: An Easy to Read Guide that has 26 Proven Management Techniques That Will Put You and Your Staff on the Road to Success. – М.: , 2012. – 56 с.
  6. Dennis Nickson. Human Resource Management for Hospitality, Tourism and Events, Second Edition. – М.: , 2012. – 320 с.
  7. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с.
  8. John Haltiwanger, Haltiwanger, Marilyn Manser, Robert H. Topel, Conference on Research in Income and Wealth. Labor Statistics Measurement Issues (Studies in Income and Wealth, Vol 60). – М.: , 0. – 0 с.
  9. Gareth R. Jones. Organizational Theory, Design, and Change, Fourth Edition. – М.: , 0. – 0 с.
  10. Charles R. Hulten, Edwin Dean, Michael J. Harper, Conference on Research in Income and Wealth. New Developments in Productivity Analysis (Studies in Income and Wealth, Vol 63). – М.: , 0. – 0 с.
  11. Frank Deangelis. Reflections of a Bankruptee on Debt Amnesty Revolution and History: A Critique of Contract Theory. – М.: , 0. – 0 с.
  12. Walter F. Scanlon. Alcoholism and Drug Abuse in the Workplace : Managing Care and Costs Through Employee Assistance Programs Second Edition. – М.: , 0. – 0 с.
  13. Barbara C. McNurlin, Ralph H. Sprague. Information Systems Management in Practice, Sixth Edition. – М.: , 0. – 0 с.
  14. James P. Lewis. Fundamentals of Project Management: Developing Core Competencies to Help Outperform the Competition. – М.: , 0. – 0 с.
  15. Joan Knutson. Project Management for Business Professionals : A Comprehensive Guide. – М.: , 0. – 0 с.
  16. Gary L. Lilien, Arvind Rangaswamy. New Product and Brand Management: Marketing Engineering Applications, Second Edition. – М.: , 0. – 0 с.
  17. Robert W. Gallant. How to be a Manager: A Practical Guide to Tips and Techniques. – М.: , 0. – 0 с.
  18. Gary L. Lilien, Arvind Rangaswamy. Marketing Management and Strategy: Marketing Engineering Applications, Second Edition. – М.: , 0. – 0 с.
  19. Gary J. Zenz. Purchasing and the Management of Materials. – М.: , 0. – 0 с.
  20. Barbara Clark, Susan Spohr. Guide to Postproduction for TV and Film, Second Edition: Managing the Process. – М.: Focal Press, 2002. – 356 с.
  21. Erik Thorbecke, Henry, Jr Wan. Taiwan's Development Experience: Lessons on Roles of Government and Market. – М.: , 0. – 0 с.
  22. International Labor Office. Alcohol and Drug Related Problems at Work: The Shift to Prevention. – М.: , 0. – 0 с.
  23. I Conference on Water Resources Planning and Management 1998 Chicago, William Whipple, United States Army Corps of Engineers, United States Environmental Protection Agency, American Water Resources Association, Conference on environme. Coordination: Water Resources and Environment : Proceedings of Special Session of Asce's 25th Annual Conference on Water Resources Planning and Management and the. – М.: , 0. – 0 с.
  24. Jack J. Phillips. Return on Investment in Training and Performance Improvement Programs. – М.: Butterworth-Heinemann, 2003. – 378 с.
  25. Conference on Government Bond Markets and Financial Sector Development, Yun-Hwan Kim, Asian Development Bank. Government Bond Market Development in Asia. – М.: , 0. – 0 с.
  26. Giampiero E. G. Beroggi, William A. Wallace. Operational Risk Management: The Integration of Decision, Communications, and Multimedia Technologies. – М.: , 0. – 0 с.
  27. Manuel Castells. The Internet Galaxy: Reflections on the Internet, Business, and Society. – М.: Oxford University Press, 2003. – 304 с.
  28. David L. Goetsch, Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition). – М.: , 0. – 0 с.
  29. Russell D. Archibald. Managing High-Technology Programs and Projects, Third Edition. – М.: , 0. – 0 с.
  30. Patricia Arredondo. Successful Diversity Management Initiatives: A Blueprint for Planning and Implementation. – М.: , 0. – 0 с.
  31. C. Carlsson, Mario Fedrizzi, Robert Fuller. Fuzzy Logic in Management (International Series in Operations Research?and Management, 66). – М.: , 0. – 0 с.
  32. Harrison M. Wadsworth, Kenneth S. Stephens, A. Blanton Godfrey. Modern Methods For Quality Control and Improvement, 2nd Edition. – М.: , 0. – 0 с.
  33. Roger Kerin, Robert Peterson. Strategic Marketing Problems: Cases and Comments, 10th Edition. – М.: , 0. – 0 с.
  34. John A. Quelch, Rohit Deshpande. The Global Market : Developing a Strategy to Manage Across Borders (JOSSEY BASS BUSINESS AND MANAGEMENT SERIES). – М.: , 0. – 0 с.
  35. Ed Romney. Living Well on Practically Nothing: Revised and Updated Edition. – М.: , 0. – 0 с.
  36. Aryya Gangopadhyay. Managing Business With Electronic Commerce: Issues and Trends. – М.: , 0. – 0 с.
  37. Metin Feridun, M. Feridun, Gilbert Babin. Management Technologies for E-Commerce and E-Business Applications: 13th Ifip/IEEE International Workshop on Distributed Systems: Operations and Management, Dsom 2002, Montreal, Canada, October 2002 : Proceedings (LECTURE NOTES IN COMPUTER SCIENCE). – М.: , 0. – 0 с.
  38. Aspatore Books. Inside the Minds: The Green Company - CEOs from GE Energy, Ben & Jerry's, White Wave, Inc. & More on the Environmental Benefits and Economic Rewards of ... Company (Inside the Minds). – М.: , 2003. – 0 с.
  39. Guy Masterman. Strategic Sports Event Management : An international approach (Hospitality, Leisure and Tourism). – М.: , 2004. – 0 с.
  40. John M. Nicholas. Project Management for Business and Engineering, Second Edition : Principles and Practice. – М.: , 2004. – 0 с.
  41. Jeanne Ketola. Correct! Prevent! Improve: Driving Improvement Through Problem Solving and Corrective and Preventive Action. – М.: , 2003. – 0 с.
  42. Revealing the Corporation: Perspectives on Identity, Image, Reputation and Corporate Branding. – М.: , 2003. – 0 с.
  43. Gerald Keller. Statistics for Management and Economics (with InfoTrac and CD-ROM). – М.: , 2004. – 0 с.
  44. Donald C. Mosley. Supervisory Management : The Art of Inspiring, Empowering, and Developing People. – М.: , 2004. – 0 с.
  45. Fred David. Strategic Management : Concepts and Cases (10th Edition). – М.: , 2004. – 0 с.
  46. Harold D. Stolovitch. Front-End Analysis and Return on Investment Toolkit (Learning and Performance Toolkit Series). – М.: , 2004. – 0 с.
  47. Suliman Al-Hawamdeh. Knowledge Management. – М.: , 2004. – 0 с.
  48. Dave Chaffey. E-Business and E-Commerce (2nd Edition). – М.: , 2004. – 0 с.
  49. R. Charles Moyer. Contemporary Financial Management (with Thomson ONE - Business School Edition and InfoTrac) (Contemporary Financial Management). – М.: , 2005. – 0 с.
  50. Martin Yate. Hiring the Best: Manager's Guide to Effective Interviewing and Recruiting, Fifth Edition. – М.: Adams Publishing Group, 2005. – 272 с.
  51. Michael T. Brannick, Edward L. Levine, Frederick P. Morgeson. Job and Work Analysis: Methods, Research, and Applications for Human Resource Management. – М.: , 2007. – 360 с.
  52. Productivity Press. Improving Flow: Collected Practices And Cases (Insights on Implementation). – М.: , 2006. – 143 с.
  53. John Ngosong Morfaw. Total Quality Management: A Comprehensive Strategy Toward the Implementation of an Effective and Efficient Healthcare Delivery System in Africa. – М.: , 2006. – 96 с.
  54. Government Policy And Program Impacts On Technology Development, Transfer And Commercialization: International Perspective (Journal of Nonprofit & Public Sector Marketing). – М.: , 2005. – 335 с.
  55. Henry C. Jr. Lucas. Information Technology: Strategic Decision-Making for Managers. – М.: , 2004. – 464 с.
  56. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
  57. Gareth R. Jones. Organizational Theory, Design and Change (5th Edition). – М.: , 2006. – 560 с.
  58. James M. Kauffman, Mark P. Mostert, Stanley C. Trent, Patricia L. Pullen. Managing Classroom Behavior: A Reflective Case-Based Approach (4th Edition). – М.: , 2005. – 264 с.
  59. Vernon Jones, Louise Jones. Comprehensive Classroom Management: Creating Communities of Support and Solving Problems (8th Edition). – М.: , 2006. – 496 с.
  60. Kenneth Merchant, Wim Van der Stede. Management Control Systems: Performance Measurement, Evaluation and Incentives (2nd Edition). – М.: Prentice Hall, 2007. – 872 с.
  61. Leong Thin-Yin, Michelle Cheong. Business Modeling with Spreadsheets: Problems, Principles, and Practice. – М.: , 2008. – 200 с.
  62. Jeff Madura. Financial Markets and Institutions, Abridged Edition (with Stock Coupon). – М.: , 2008. – 742 с.
  63. Gerald Keller. Statistics for Management and Economics, Abbreviated Edition (with CD-ROM). – М.: , 2008. – 714 с.
  64. Aspatore Books Staff. Public Relations Best Practices 2008-2009: Industry Leaders on Understanding Client Needs, Staying on Top of Trends, and Utilizing New PR Approaches (Inside the Minds). – М.: , 2008. – 188 с.
  65. Ibp Usa. Syria Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  66. Ibp Usa. Taiwan Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  67. Ibp Usa. Turkmenistan Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  68. Ibp Usa. Ukraine Customs, Trade Regulations And Procedures Handbook ( (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  69. Ibp Usa. United States Customs, Trade Regulations And Procedures Hand (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  70. Brian Cole Miller. Quick Meeting Openers for Busy Managers: More Than 50 Icebreakers, Energizers, and Other Creative Activities That Get Results. – М.: , 2008. – 192 с.
  71. Rick A. Morris, Brette McWhorter Sember. Project Management That Works: Real-World Advice on Communicating, Problem-Solving, and Everything Else You Need to Know to Get the Job Done. – М.: , 2008. – 240 с.
  72. Ibp Usa. Macao Customs, Trade Regulations and Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  73. Ibp Usa. Moldova Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  74. Ibp Usa. CZECH REPUBLIC CUSTOMS, TRADE REGULATIONS AND PROCEDURES HANDBOOK (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  75. Ibp Usa. Ecuador Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  76. Ibp Usa. Fiji Customs Trade Regulations and Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  77. Ibp Usa. France Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  78. Ibp Usa. India Customs, Trade Regulations and Procedure Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  79. Ibp Usa. Canada Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  80. Ibp Usa. China Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  81. Ibp Usa. Panama Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  82. Ibp Usa. Qatar Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
  83. William McDonald Wallace. Postmodern Management: The Emerging Partnership Between Employees and Stockholders (pb) (GPG). – М.: , 2008. – 232 с.
  84. Jeff Carreira. The Secrets to a Successful Golf School: The teaching professional's guide on how to start and be successful in the golf school business!. – М.: , 2008. – 56 с.
  85. William A. Klein, J. Mark Ramseyer, Stephen M. Bainbridge. Business Associations, Cases and Materials on Agency, Partnership and Corporations, 6th Edition, 2008 Supplement (University Casebook). – М.: , 2008. – 86 с.
  86. sennye masike. Modeling the impacts of climate change on cattle water demand and supply in Botswana. – М.: , 2008. – 338 с.
  87. J.J. Matocchio. G. Ferris. Research in Personnel and Human Resources Management, Volume 27 (Research in Personnel and Human Resources Management). – М.: , 2008. – 200 с.
  88. Production Engineering and Management under Fuzziness (Studies in Fuzziness and Soft Computing). – М.: , 2010. – 605 с.
  89. Elliott Jacobson. Infectious Diseases and Pathology of Reptiles: Color Atlas and Text. – М.: , 2007. – 736 с.
  90. Color Atlas of Diseases and Disorders of the Foal. – М.: , 2008. – 420 с.
  91. Neonatology (Cambridge Pocket Clinicians). – М.: , 2008. – 632 с.
  92. Edgar Lerma. Kidney Diseases and Hypertension, Part II, An Issue of Primary Care Clinics in Office Practice (The Clinics: Internal Medicine). – М.: , 2008. – 0 с.
  93. Grigory I. Shishkin, Lidia Shiskina. Difference Methods for Singular Perturbation Problems (Chapman and Hall /Crc Monographs and Surveys in Pure and Applied Mathematics). – М.: , 2008. – 408 с.
  94. Nicolas Lerner. Metrics on the Phase Space and Non-Selfadjoint Pseudo-Differential Operators. – М.: , 2010. – 397 с.
  95. Julius S. Bendat. Random Data: Analysis and Measurement Procedures (Wiley Series in Probability and Statistics). – М.: , 2010. – 640 с.
  96. ACerS. 70th Conference on Glass Problems. – М.: , 2010. – 232 с.
  97. Steven E. Crow. Manual of Clinical Procedures in Dogs, Cats, Rabbits, and Rodents. – М.: , 2009. – 408 с.
  98. Edited by Thach N. Nguyen, Dayi Hu, Moo-Hyun Kim, Cindy L. Grines. Management of Complex Cardiovascular Problems: The Evidence-Based Medicine Approach. – М.: Blackwell Publishers, Futura Publishing Company, Inc, New York, 2007. – 464 с.
  99. Rex Black. Managing the Testing Process: Practical Tools and Techniques for Managing Hardware and Software Testing. – М.: Wiley, 2009. – 672 с.
  100. Geeks On Call®. Geeks On Call® PC?s. – М.: , 2005. – 192 с.
  101. Richard S Ostfeld. Infectious Disease Ecology – Effects of Ecosystems on Disease and of Disease on Ecosystems. – М.: , 2008. – 504 с.
  102. Building Information Modeling: Planning And Managing Construction Projects With 4D Cad And Simulations (Mcgraw-Hill Construction Series). – М.: , 2011. – 270 с.
  103. Neonatology: Management, Procedures, On-Call Problems, Diseases, And Drugs, Sixth Edition. – М.: , 2011. – 912 с.
  104. The Manager'S Guide To Fostering Innovation And Creativity In Teams. – М.: , 2011. – 240 с.
  105. Radiology On-Call: A Case-Based Manual. – М.: , 2011. – 304 с.
  106. Electric Motor Maintenance And Troubleshooting, 2Nd Edition. – М.: , 2011. – 464 с.
  107. Perfect Phrases For Managers And Supervisors, Second Edition. – М.: , 2011. – 208 с.
  108. It Project Management: On Track From Start To Finish, Third Edition. – М.: , 2011. – 0 с.
  109. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
  110. Leslie Fischman. Managing Emotions on a Crisis Hotline. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
  111. Idris Guclu and Fatih Irmak. Understanding Violent Crime and Social Structure. – М.: LAP Lambert Academic Publishing, 2013. – 148 с.
  112. Michal Vlasak. Management Research on Central and Eastern Europe from 1990 to 2010. – М.: LAP Lambert Academic Publishing, 2013. – 404 с.
  113. Vidisha Madonna D'Souza and Jomi Thomas. Influence of Christian Facebook Groups on one's Faith and Religion. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
  114. Khouloud Barakat and Yousry Gohar. Infectious Fish Diseases and Marine Fungal Metabolites. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
  115. Shyam Babu Lopchan. Impact of Forest Management Practices on Carbon Stocking. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
  116. Asit Mandal,Ashok K. Patra and Dhyan Singh. Soil enzyme activity under long-term fertilizer use. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
  117. Asfaw Abebe Getu,Gebrekidan Heluf and Berhe Tareke. Evaluation of Slow Release Urea Fertilizer on Yields of Wheat and Teff. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
  118. R. Shanmugam,R. Krishnan and M. Muthuswami. Weed management practices on C. dactylon L. in Mulberry plantation. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
  119. Nahed Zaki. Biochemical Studies on Ginger In Egypt and Nigeria. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
  120. Jatinder Kaur and Atul Bhardwaj. A Search for Multi Drug Resistance Modulators. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
  121. Alex Kisingo. Impact of Heathland Management Approaches on Ground Beetle Communities. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
  122. Sweta Tripathi,Ravi Gor and Himanshu Pandya. Microarray Analysis on Alzheimer's Disease. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  123. M. Jasim Uddin,Zulfigar Yasin and Aileen Tan Shau-Hwai. Diseases and Parasites in Commercial Tropical Mollusks. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
  124. Ai Tran Hoang Ngoc. Prion diseases and neurodegenerative disorders. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
  125. Alejandro Junger. Clean Gut: The Breakthrough Plan for Eliminating the Root Cause of Disease and Revolutionizing Your Health. – М.: HarperOne, 2014. – 256 с.
  126. Vinayak Sapakal,Rahul Adnaik and Nilofar Naikwade. Studies on Hepatoprotection by Ranitidine and vitamin E. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
  127. Balwant Rai. Biomarkers of periodontal disease and its link to systemic disease. – М.: LAP Lambert Academic Publishing, 2010. – 296 с.
  128. Salil Basu. Genetic Diseases And Health Care In Tribal Areas Of India. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
  129. Abdelmajid Elmrini and Atif Mechchat. High tibial osteotomy. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
  130. Francis Eremutha. Perception of Sickle Cell Disease and Genotype Screening in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
  131. Tamer A. Gheita,Sanaa A. Kenawy and Rehab W. El Sisi. Behcet's disease and subclinical atherosclerosis. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
  132. Dereje Ferede Asrat and Sewale Abate Ayalew. The Managers Perception on Internal Audit: Its Role and Effectiveness. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
  133. Suitbert Mumburi. Effect Of Financial Management Policies On The Sustainability Of NGOs. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
  134. Mousa Khaireddin. Impact of Quality Management Maturity on Supply Chain Performance. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
  135. Riziki Nyello and Judith Msangi. The Role of Owner/Manager Characteristics on Small Business Growth. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
  136. Qader Vazifeh Damirchi and Moosa Zamanzadeh Darban. Problem solving and legitimacy. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
  137. Willimina Netia. The Influence Of Management Style On Organizational Performance. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
  138. Abdurazzag Ali Aburas and Indira Muhic. Challenges in Engineering Curriculum. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
  139. Nuru Mohammed. Effect of Working Capital Management Policy on Firms' Profitability. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
  140. Grace Kasirye Birikadde. Environmental Risk Management and Banks' performance in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.

Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
  2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
  3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
  4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
  5. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
  6. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
  7. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
  8. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
  9. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
  10. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
  11. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
  12. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
  13. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
  14. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
  15. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
  16. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
  17. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
  18. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
  19. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
  20. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
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