Результаты поиска

Лучшие результаты

1. Michael R. Young. Service Charges in Commercial Properties. – М.: , 2010. – 0 с.
   

Дополнительные результаты

1. Douglas Gray. Making Money in Real Estate: The Essential Canadian Guide to Investing in Residential Property. – М.: , 2012. – 424 с.
   
2. Cloud Computing and Services Science (Service Science: Research and Innovations in the Service Economy). – М.: , 2012. – 405 с.
   
3. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
4. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
   
5. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
6. Patricia OrdoA±ez de Pablos. Knowledge Management and Drivers of Innovation in Services Industries. – М.: , 2012. – 383 с.
   
7. Ahmad Audu Mayaki. Consumer Behavioural Response: Services Of Retail Banks in Nigeria. – М.: , 2012. – 120 с.
   
8. KimMarie McGoldrick, Andrea L. Ziegert. Putting the Invisible Hand to Work : Concepts and Models for Service Learning in Economics. – М.: , 0. – 0 с.
   
9. Stephen E. Siwek, Patrick A. Messerlin, Emmanuel Cocq. The Audiovisual Services Sector in the Gats Negotiations. – М.: , 0. – 0 с.
   
10. Dan Ciampa, Michael Watkins. Right from the Start: Taking Charge in a New Leadership Role. – М.: , 0. – 0 с.
    
11. Barbara Jacoby, Associates. Service-Learning in Higher Education : Concepts and Practices (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
    
12. Derek Doyle. Volunteers in Hospice and Palliative Care: A Handbook for Volunteer Service Managers. – М.: , 0. – 0 с.
    
13. Mordechai E. Kreinin, Institute of International Economics and Management. Contemporary Issues in Commercial Policy. – М.: , 0. – 0 с.
    
14. Lanning Bryer, Melvin Seminsky. Intellectual Property Assets in Mergers and Acquisitions. – М.: Wiley, 2001. – 456 с.
    
15. Sherry Stephenson. Services Trade in the Western Hemisphere: Liberalization, Integration, and Reform. – М.: , 0. – 0 с.
    
16. Jonathan Brock, David B. Lipsky, Industrial Relations Research Association. Going Public: The Role of Labor-Management Relations in Delivering Quality Government Services (Irra Research Volume Ser). – М.: , 0. – 0 с.
    
17. Peter Wyatt, Martin Ralphs. GIS in Land and Property Management. – М.: , 0. – 0 с.
    
18. Empowerment: HR Strategies for Service Excellence : HR strategies for service excellence (The Hospitality, Leisure and Tourism Series). – М.: , 0. – 0 с.
    
19. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
20. J. R. Bryson, P. W. Daniels. Service Industries in the Global Economy (International Library of Critical Writings in Economics, 96). – М.: , 0. – 0 с.
    
21. Frank J. Fabozzi, David P. Jacob. The Handbook of Commercial Mortgage-Backed Securities, 2nd Edition. – М.: , 0. – 0 с.
    
22. Ruth Towse. Creativity, Incentive and Reward: An Economic Analysis of Copyright and Culture in the Information Age. – М.: , 0. – 0 с.
    
23. Lawrence L. Martin. Total Quality Management in Human Service Organizations (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
    
24. Barbara Lehman. Reaching Women: The Way to Go in Marketing Healthcare Services. – М.: , 0. – 0 с.
    
25. Terrorism Coverage for Commercial Lines Textbook. – М.: , 0. – 0 с.
    
26. Wendy Davies, Paul Fouracre. Property and Power in the Early Middle Ages. – М.: , 0. – 0 с.
    
27. Mabel Armstrong. How to Invest in Rental Properties Without Mortgaging Your Soul. – М.: , 0. – 0 с.
    
28. Mark B. Weiss. Real Estate Flipping: Grow Rich Buying and Selling Property. – М.: , 0. – 0 с.
    
29. George Achenbach. Goldmining in Foreclosure Properties. – М.: , 0. – 0 с.
    
30. Daniel Goodwin, Richard Rusdorf, Barbara McNichol. The Landlord's Handbook : A Complete Guide to Managing Small Investment Properties (Landlord's Handbook). – М.: , 0. – 0 с.
    
31. Steve Berges. The Complete Guide to Real Estate Finance for Investment Properties: How to Analyze Any Single-Family, Multifamily, or Commercial Property. – М.: Wiley, 2004. – 288 с.
    
32. Cost Recovery and the Crisis of Service Delivery in South Africa. – М.: , 2003. – 0 с.
    
33. Jack E. Triplett. Productivity in the U.S. Services Sector: New Sources of Economic Growth. – М.: , 2004. – 0 с.
    
34. Peter Wyatt. GIS in Land and Property Management. – М.: , 2003. – 0 с.
    
35. Brian K. Friedman. The Real Estate Recipe: Make Millions by Buying Small Apartment Properties in Your Spare Time (Nuts & Bolts Series) (Nuts & Bolts series). – М.: , 2004. – 0 с.
    
36. Intellectual Property Rights in a Networked World: : Theory and Practice. – М.: , 2004. – 0 с.
    
37. Carolyn Janik. Making Money in Real Estate : How to Start Out on the Road to Financial Independence with Residential and Commercial Property (Kiplinger's). – М.: , 2005. – 0 с.
    
38. Bob Thompson. Real Estate & The New Economy: The Impact Of Information And Communications Technology (Real Estate Issues). – М.: , 2005. – 0 с.
    
39. Handbook of Product and Service Development in Communication and Information Technology. – М.: , 2003. – 0 с.
    
40. Just in Time Real Estate. – М.: , 2004. – 130 с.
    
41. Bob L. Herd. Mega-Producer Results in Commercial Real Estate: A Blueprint for Success. – М.: South-Western Educational Publishing, 2007. – 192 с.
    
42. Leading International Law Firms. Financial Services Regulation in Europe. – М.: , 2007. – 760 с.
    
43. Steve Berges. The Complete Guide to Investing in Undervalued Properties. – М.: , 2004. – 256 с.
    
44. Chantal Howell Carey, Bill Carey. Make Money in Abandoned Properties: How to Identify and Buy Vacant Properties and Make a Huge Profit. – М.: , 2006. – 288 с.
    
45. Ron Carson, Steve Sanduski. Tested in the Trenches: A 9-Step Plan for Building and Sustaining a Million-Dollar Financial Services Practice. – М.: , 2005. – 288 с.
    
46. John McMahan. The Handbook of Commercial Real Estate Investing. – М.: , 2006. – 400 с.
    
47. Bill Maurer. Pious Property: Islamic Mortgages in the United States. – М.: , 2006. – 123 с.
    
48. Florence Fay Pritchard, III, George I. Whitehead. Serve and Learn: Implementing and Evaluating Service-learning in Middle and High Schools. – М.: , 2004. – 274 с.
    
49. Ross McGill. Technology Management in Financial Services (Finance and Capital Markets). – М.: , 2008. – 320 с.
    
50. Kenneth D. Rosen. Investing in Income Properties: The Big Six Formula for Achieving Wealth in Real Estate. – М.: , 2008. – 254 с.
    
51. Terry Watson. The New Rules of Real Estate Sales: Increase Your Success and Profits in a Changing Market. – М.: , 2008. – 224 с.
    
52. karin weber. Consumer Responses To Service Failure Events In Strategic Airline Alliances: A Justice Theory Perspective. – М.: , 2008. – 380 с.
    
53. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
54. Lun Y.H. Venus. Adoption of EC by Logistics Service Providers: Adoption of Electronic Commerce by Logistics Service Providers in Hong Kong. – М.: , 2008. – 268 с.
    
55. Gerard Blokdijk, Ivanka Menken. Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action. – М.: , 2008. – 116 с.
    
56. Anteneh Girma. Dairy Services Delivery in Debrezeit Milkshed, Ethiopia: Implication for pluralistic service delivery system in the dairy sector. – М.: , 2010. – 168 с.
    
57. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY: THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICE ON CUSTOMER VALUE IN THE HOSPITALITY INDYSTRY IN MALAYSIA. – М.: , 2010. – 80 с.
    
58. Lucia Quaglia. Governing Financial Services in the European Union: Banking, Securities and Post-Trading (Routledge/UACES Contemporary European Studies). – М.: , 2010. – 210 с.
    
59. Michael Ball, Colin Lizieri, Bryan D Macgregor. The Economics of Commercial Property Markets 2nd edition. – М.: , 2010. – 416 с.
    
60. Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с.
    
61. Simon Edwards. Dilapidations and Service Charge Disputes. – М.: , 2010. – 300 с.
    
62. Brian Jones. Right to Manage & Service Charges. – М.: , 2010. – 180 с.
    
63. CASCOM: Intelligent Service Coordination in the Semantic Web (Whitestein Series in Software Agent Technologies and Autonomic Computing). – М.: , 2008. – 362 с.
    
64. Jan Wallcraft. Handbook of Service User Involvement in Mental Health Research. – М.: , 2009. – 280 с.
    
65. Nigel Dubben. Partnerships in Urban Property Development. – М.: , 2009. – 272 с.
    
66. Daniel Slottje. Economic Damages in Intellectual Property. – М.: , 2006. – 336 с.
    
67. Michael R. Young. Service Charges in Commercial Properties. – М.: , 2010. – 0 с.
    
68. Patrick Forsyth. Winning Business in the Property Sector. – М.: , 2010. – 183 с.
    
69. George Benedikt. Metallocene Technology in Commercial Applications. – М.: , 2010. – 311 с.
    
70. Paul Goalby Cressey. The Taxi–Dance Hall – A Sociological Study in Commercialized Recreation and City Life. – М.: , 2008. – 324 с.
    
71. AA ALEXANDER. Alexander: Managing & Leasing Commercial Properties 2e 2vst 1995 Supp (paper Only). – М.: , 1995. – 98 с.
    
72. Gary W. Eldred. Make Money with Affordable Apartment Buildings and Commercial Properties. – М.: , 2008. – 240 с.
    
73. Trends in Commercial Mortgage–Backed Securities. – М.: , 1998. – 246 с.
    
74. Trends in Commercial Mortgage–Backed Securities. – М.: , 1987. – 274 с.
    
75. Trends in Commercial Mortgage–Backed Securities. – М.: , 1987. – 322 с.
    
76. AA ALEXANDER. Alexander: Managing & Leasing Commercial Properties: Forms & Procedures (disk Edition). – М.: , 1992. – 56 с.
    
77. G Ofer. The Service Sector in Soviet Economic Growth – A Comparative Study. – М.: , 1974. – 216 с.
    
78. George Achenbach. Goldmining in Foreclosure Properties. – М.: , 1994. – 240 с.
    
79. George Achenbach. Goldmining in Foreclosure Properties. – М.: , 1994. – 228 с.
    
80. AA ALEXANDER. Alexander: Managing & Leasing Commercial Properties – Forms & Procedures. – М.: , 1991. – 362 с.
    
81. AA ALEXANDER. Alexander: Managing & Leasing Commercial Properties – Forms & Procedures 1992 Supplement (paper Only). – М.: , 1992. – 64 с.
    
82. A Alexander. Managing & Leasing Commercial Properties – Practice, Strategies & Forms 2e 2V Set 1997 Supplement. – М.: , 1997. – 262 с.
    
83. AA ALEXANDER. Alexander: Managing & Leasing Commercial Properties 1991 Cumulative Supplement (pr Only). – М.: , 1991. – 74 с.
    
84. Nicholas Masters. How to Make Money in Commercial Real Estate. – М.: , 2006. – 304 с.
    
85. Marianne Lafrance. Lip Service – Smiles in Life, Death, Trust, Lies, Work, Memory, Sex, and Politics. – М.: , 2011. – 0 с.
    
86. Practice and Service Learning in Occupational Therapy. – М.: , 2006. – 306 с.
    
87. George Achenbach. Goldmining in Foreclosure Properties. – М.: , 1999. – 256 с.
    
88. AA ALEXANDER. Alexander: Managing & Leasing Commercial Properties 1992 Cumulative Supplement (pr Only). – М.: , 1992. – 146 с.
    
89. AA Alexander. Managing & Leasing Commercial Properties – Complex Issues. – М.: , 1993. – 384 с.
    
90. Churchill. Road User Charges in Cent. – М.: , 1972. – 0 с.
    
91. JA PECHMAN. Pechman Economics In The ?public Service? – Papers In Honor Of Walter W. Heller. – М.: , 1982. – 254 с.
    
92. Edited by Peter Widmer, Thomas Cottier and Katharina Schindler. Strategic Issues of Industrial Property Management in a Globalizing Economy. – М.: , 2011. – 240 с.
    
93. Service Systems Implementation (Service Science: Research and Innovations in the Service Economy). – М.: , 2011. – 307 с.
    
94. Dong-Joo Moon. Congestion-Prone Services under Quality Competition: A Microeconomic Analysis (Advances in Spatial Science). – М.: , 2011. – 580 с.
    
95. Pramode K. Verma, Ling Wang. Voice over IP Networks: Quality of Service, Pricing and Security (Lecture Notes in Electrical Engineering). – М.: , 2011. – 200 с.
    
96. Peter W. Daniels. Service Industries in the World Economy. – М.: , 1993. – 224 с.
    
97. AA ALEXANDER. Alexander: Managing & Leasing Commercial Properties (includes 1992 Supplement). – М.: , 1990. – 458 с.
    
98. Hilde De Weerdt. Competition Over Content – Negotiating Standards for the Joint Civil Service Examinations in Imperial China (1127–1279). – М.: , 2007. – 500 с.
    
99. Rose Kennedy. Competition Over Content – Negotiating Standards for the Joint Civil Service Examinations in Imperial China (1127–1279). – М.: , 2005. – 200 с.
    
100. HAG Beeke. Civil Service Systems in Comparative Perspective (Paper). – М.: , 1996. – 358 с.
     
101. The New Role of Intellectual Property in Commercial Transactions. – М.: , 1996. – 128 с.
     
102. Economic and Legal Issues in Intellectual Property. – М.: , 2007. – 272 с.
     
103. George Achenbach. Goldmining in Foreclosure Properties. – М.: , 2003. – 272 с.
     
104. Nicholas Masters. How to Make Money in Commercial Real Estate for the Small Investor. – М.: , 2000. – 320 с.
     
105. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
106. Managing Complexity In The Public Services. – М.: , 2011. – 184 с.
     
107. R. J. Morris. Men, Women and Property in England, 1780-1870: A Social and Economic History of Family Strategies amongst the Leeds Middle Class. – М.: , 2009. – 459 с.
     
108. HASTINGS. APPLYING SERVICE SCIENCE IN BUSINESS; ATTAINING GROWTH AND PROFITABILITY THROUGH CUSTOMER INVESTMENT AND EMPOWERMENT. – М.: , 2013. –  с.
     
109. Shivmurti Srivastav. Changes in Chemical Properties of Food Product in Ohmic Heating. – М.: LAP Lambert Academic Publishing, 2014. – 136 с.
     
110. Paschal Wanzalla Soita,Edwin K. Wamukoya and Peter Mwangi Wanderi. Service Quality In Commercial Health And Fitness Clubs. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
     
111. Julius Olujimi. Effects of Facilities on the Rental Value of Properties in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
112. Tabassum Mumtaz and Mahbubar Rahman Khan. Changes in the Properties of LD-PE during Biodegradation in Soil. – М.: LAP Lambert Academic Publishing, 2014. – 220 с.
     
113. Desalegn Fekadu Etefa and Ranavijai Bahadur Singh. Water Supply Infrastructure and Service Delivery in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
114. Arthur Lelosa. DEVELOPMENT OF SMALL SCALE PROPERTY ENTREPRENEURS IN SOUTH AFRICA. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
     
115. Yosef Taye-Gezme. Civil Service Reform in Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
116. Adejuwon Kehinde David. Public Sector Reform and Service Delivery in Africa. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
117. Md. Salahuddin,M. Bahanur Rahman and M. Shahidur Rahman Khan. Bacterial SPP in Commercially Available Drinking Water of Bangladesh. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
118. Adebayo Oletubo. Analysis of Residential Property Investments in Lagos, Nigeria. – М.: LAP Lambert Academic Publishing, 2015. – 140 с.
     
119. Ibrahim Tajudeen Akogun. Aspects Of Tenant Eviction In Property Management Practice. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
120. Munyabarenzi Faustin. The incidence of security interest in movable property. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
121. Kalpita Shringarpure and S. V. Patel. Patients' perception on user charges in a Government Hospital. – М.: Scholars' Press, 2013. – 80 с.
     
122. Denise Sommers. Use of Services Learning in Multicultural Counselor Training. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
123. Aggrey Niringiye. Decentralization and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
     
124. Desere kokt. The impact of organisational culture on service delivery in G4S. – М.: LAP Lambert Academic Publishing, 2009. – 196 с.
     
125. Grace Ikirimat Odeke. Local Development Grants’ Management and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
126. Elzbieta Skapska. Development of the service sector in Poland at the turn of the century. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
     
127. Solomon Leiro Letangule. Effects of Innovation Strategies on Mobile Service Providers in Kenya. – М.: Scholars' Press, 2014. – 176 с.
     
128. Arjen Muilwijk. Optimal Financing Commercial Property of a Dutch Housing Association. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
129. Peeter Rumessen. Service Charge in Hotels and Restaurants. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
     
130. Kenneth Ken-Worgu. Petroleum Service Projects in the Gulf of Guinea. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
     
131. Rana Hassan and Mervat Abou Ouf. Humor appeal in Egyptian TV commercials:. – М.: LAP Lambert Academic Publishing, 2010. – 132 с.
     
132. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
133. Divaries Cosmas Jaravaza. TQM application in commercial banks in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
     
134. Jayaraman Munusamy,Siti Faridah and A Sanmugam. Service Channel Transformation in Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
135. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
136. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
137. Manishkumar N. Varma. Six Sigma with respect to Hotels as Service Industry in Inida. – М.: Scholars' Press, 2014. – 120 с.
     
138. Paul Patrick Luutu. Decentralised Primary School Education Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
140. Mapule Maema. Unionism and Public Service Reform in Lesotho. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Commercial Finance и современные технологии факторинга. М.В. Леднев, "Банковское кредитование", N 5, сентябрь-октябрь 2012 г.
8. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
9. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
10. Индустрия Commercial Finance: мировой опыт и перспективы развития в России. М.В. Леднев, "Банковское кредитование", N 6, ноябрь-декабрь 2010 г.
11. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
12. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
13. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
14. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
15. Кризис - хорошее время для HR-менеджера. интервью с Ж. Грондона, Commercial HR Director Indesit Сompany. "Управление персоналом", № 4, февраль 2009.
16. Факторинг как элемент индустрии Commercial Finance. Д.Е. Колобанов, "Факторинг и торговое финансирование", № 1, I квартал 2009.
17. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
18. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.