Результаты поиска

Лучшие результаты

1. Frederick Newell, Seth Godin. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship. – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Michael Gelb. More Balls Than Hands. Juggling Your Way to Success by Learning to Love Your Mistakes. – М.: Prentice Hall Press, 2003. – 208 с.
   
2. GM Rick Hopkins. Nonprofit Doesn't Mean No Profit: A Financial Success Strategy for the New Economy (Volume 1). – М.: , 2012. – 98 с.
   
3. Maya Mathias. How To Innovate: Vol 1: Unleash Your InnoMojo (Volume 1). – М.: , 2012. – 118 с.
   
4. Su Blakeley. How to Win With Mobile Marketing: Are You Showing Up on 5 Billion Phones? (Volume 1). – М.: , 2012. – 120 с.
   
5. William J. Bernstein. The Intelligent Asset Allocator: How to Build Your Portfolio to Maximize Returns and Minimize Risk. – М.: , 0. – 0 с.
   
6. Nancy Dunnan. How to Invest $50-$5,000 8e : The Small Investor's Step-By-Step Plan for Low-Risk, High-Value Investing (HOW TO INVEST $50 TO $5000). – М.: , 0. – 0 с.
   
7. Carol E. Curtis, Carol Curtis. Pay Me in Stock Options: Manage the Options You Have, Win the Options You Want. – М.: , 0. – 0 с.
   
8. Robert S. Kaplan, Robin Cooper. Cost & Effect: Using Integrated Cost Systems to Drive Profitability and Performance. – М.: Harvard Business School Press, 1997. – 358 с.
   
9. Martin Kaplan. What the IRS Doesn't Want You to Know : A CPA Reveals the Tricks of the Trade (What the IRS Doesn't Want You to Know). – М.: , 0. – 0 с.
   
10. R. J. Mannoia, R. J. Mannoia. Money-for-Nothing : Secrets the I.R.S Doesn't Want You to Know. – М.: , 0. – 0 с.
    
11. Thor Muller, Lane Becker. Get Lucky: How to Put Planned Serendipity to Work for You and Your Business. – М.: , 2012. – 288 с.
    
12. Andrew Carnegie, Sir Arthur Helps, Adam Starchild. How to Win Fortune and the Transaction of Business. – М.: , 0. – 0 с.
    
13. Alan L. Sklover. Fired, Down-Sized, or Laid-Off: What Your Employer Doesn't Want You to Know About How to Fight Back. – М.: , 0. – 0 с.
    
14. Dick Lyles. Winning Ways: 4 Secrets for Getting Results by Working Well With People. – М.: Berkley Trade, 2001. – 112 с.
    
15. Corporate Politics for IT Managers: How to get Streetwise (Computer Weekly Professional Series). – М.: , 0. – 0 с.
    
16. Lee E. Miller, Jessica Miller. A Woman's Guide to Successful Negotiating: How to Convince, Collaborate, & Create Your Way to Agreement. – М.: , 0. – 0 с.
    
17. John E. Sampson. How to Sell Your Business: And Get the Best Price for It. – М.: , 0. – 0 с.
    
18. Michael J. Goldberg. The 9 Ways of Working: How to Use the Enneagram to Discover Your Natural Strengths and Work More Effectively. – М.: Marlowe & Company, 1999. – 320 с.
    
19. Mikelann R. Valterra, Barbara Stanny. Why Women Earn Less: How to Make What You're Really Worth. – М.: , 0. – 0 с.
    
20. Peg Pickering, Jonathan How to Make the Most of Your Workday Clark. How to Make the Most of Your Workday. – М.: , 0. – 0 с.
    
21. Kenneth Roman and Joel Raphaelson. Writing That Works: How to Communicate Effectively In Business. – М.: HarperResource, 2000. – 208 с.
    
22. Rick Maurer. Why Don't You Want What I Want? How to Win Support for Your Ideas without Hard Sell, Manipulation, or Power Plays. – М.: , 0. – 0 с.
    
23. Sandy Linver, Jim Mengert. The Leader's Edge: How to Use Communication to Grow Your Business and Yourself. – М.: , 0. – 0 с.
    
24. Nelson B. Winkless III. Elements of Business Communication: How to Get Along Until You Hire Specialists. – М.: , 0. – 0 с.
    
25. Patrick M. Lencioni. Death by Meeting : A Leadership Fable...About Solving the Most Painful Problem in Business. – М.: , 0. – 0 с.
    
26. Howard L. Shenson. How to Develop and Promote Successful Seminars and Workshops: The Definitive Guide to Creating and Marketing Seminars, Workshops, Classes, and Conferences. – М.: , 0. – 0 с.
    
27. Marky Stein. Fearless Interviewing:How to Win the Job by Communicating with Confidence. – М.: , 0. – 0 с.
    
28. Donald Arthur Mower. How to Win the Job Interview Battle and Knock Their Socks Off!. – М.: Rainbow Books, 2001. – 64 с.
    
29. Loretta D. Foxman. Resumes That Work : How to Sell Yourself on Paper. – М.: , 0. – 0 с.
    
30. John Madden. "Leap, Don't Sleep!" How To Get Different Results By Doing Something Different. – М.: , 0. – 0 с.
    
31. Michael E. Gerber. The E-Myth Manager: Why Management Doesn't Work and What to Do About It. – М.: HarperBusiness, 2004. – 230 с.
    
32. PRISCILLA HUFF. 101 Best Home-Based Businesses for Women, 3rd Edition : Everything You Need to Know About Getting Started on the Road to Success (101 Best Home-Based Busineses for Women). – М.: , 0. – 0 с.
    
33. Anand Sharma, Patricia E. Moody. The Perfect Engine: How to Win in the New Demand Economy by Building to Order with Fewer Resources. – М.: , 0. – 0 с.
    
34. Peter Vervest, Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. – М.: , 0. – 0 с.
    
35. Achieving the Perfect Fit : How to Win with the Right People in the Right Jobs (Improving Human Performance Series). – М.: , 0. – 0 с.
    
36. Lucinda Bassett. Life Without Limits. – М.: , 0. – 0 с.
    
37. Jenna Glatzer. Make a Real Living as a Freelance Writer: How to Win Top Writing Assignments. – М.: , 0. – 0 с.
    
38. Gini Graham Scott. How to Collect the Money People Owe You: A Complete Credit and Collection Guide for Individuals and Small Businesses. – М.: , 0. – 0 с.
    
39. Bruce Sankin. What Your Stockbroker Doesn't Want You to Know, 2002 Edition. – М.: , 0. – 0 с.
    
40. Thornton Parker. What If Boomers Can't Retire: How to Build Real Security, Not Phantom Wealth. – М.: , 0. – 0 с.
    
41. Dave Ulrich, Norm Smallwood. Why the Bottom Line ISN'T!: How to Build Value Through People and Organization. – М.: , 2003. – 0 с.
    
42. Douglas Robert Brown. The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation. – М.: , 0. – 0 с.
    
43. Berton H. Gunter. Making Training Work: How to Achieve Bottom-Line Results and Lasting Success. – М.: , 0. – 0 с.
    
44. Linda Dowling, Cecile Culp Mielenz. Mentor Manager/Mentor Parent: How to Develop Responsible People and Build Successful Relationships at Work and at Home. – М.: , 0. – 0 с.
    
45. Lisa Johnson, Andrea Learned. Don't Think Pink: What Really Makes Women Buy -- and How to Increase Your Share of This Crucial Market. – М.: , 0. – 0 с.
    
46. Jeffrey J. Fox. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients. – М.: Hyperion, 2000. – 192 с.
    
47. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с.
    
48. Frederick Newell, Seth Godin. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship. – М.: , 0. – 0 с.
    
49. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с.
    
50. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
51. Michael Dunmore. Inside-Out Marketing: How to Create an Internal Marketing Strategy. – М.: , 0. – 0 с.
    
52. Peter Cheverton. If You're So Brilliant ...How Come Your Brand Isn't Working Hard Enough?: The Essential Guide to Brand Management (If You're So Brilliant). – М.: , 0. – 0 с.
    
53. Charles F. Amick. Network Marketing: How To Play By Your Own Rules and Win. – М.: , 0. – 0 с.
    
54. Rebecca Maddox, Marti Smye, Denise Ciencin, Scott Ciencin. How to Get Rich Selling Cars to Women. – М.: , 0. – 0 с.
    
55. Todd Bierman, Nathaniel Wice. The Guerrilla Guide to Credit Repair: How to Find Out What's Wrong With Your Credit Rating-And How to Fix It. – М.: , 0. – 0 с.
    
56. Credit Scores, Credit Cards: How Consumer Finance Works: How to Avoid Mistakes and How to Manage Your Accounts Well. – М.: Silver Lake Publishing, 2005. – 288 с.
    
57. Walter L. Updegrave. How to Keep Your Savings Safe: Protecting the Money You Can't Afford to Lose. – М.: , 0. – 0 с.
    
58. Martin M. Shenkman, Warren Boroson, Martin M. Shenkman, Warren Boroson. How to Buy a House with No (or Little) Money Down, 3rd Edition. – М.: , 0. – 0 с.
    
59. Carl Heldmann. How to Afford Your Own Log Home, 5th: Save 25 Percent without Lifting a Log. – М.: , 0. – 0 с.
    
60. Karen Ann Rolcik, Mark Warda, Karen Rolcik, Mark How to Form a Corporation in Florida Warda. How to Form a Corporation in Ohio (Legal Survival Guides). – М.: , 0. – 0 с.
    
61. Harvey Reese. How to License Your Million Dollar Idea: Everything You Need To Know To Turn a Simple Idea into a Million Dollar Payday. – М.: John Wiley and Sons, Ltd, 2002. – 240 с.
    
62. Peter Honig. The Art of Effective Interviewing : A How To, Step-by-Step Instruction Guide for the Job Seeker. – М.: , 2004. – 0 с.
    
63. Jack Brennan. Wealth of Experience: Real Investors on What Works and What Doesn't. – М.: , 2003. – 0 с.
    
64. Joseph I. Rosenbaum. Outsourcing Agreements Line by Line: A Detailed Look at Outsourcing Agreements & How to Change Them to Fit Your Needs. – М.: , 2004. – 0 с.
    
65. Susan El-Shamy. How to Design and Deliver Training for the New and Emerging Generations w/CD. – М.: , 2004. – 0 с.
    
66. Barry Fleisher. How to Lease Space in Shopping Centers: A Guide for Small Business Owners. – М.: , 2003. – 0 с.
    
67. Ervin Williams. The Global Entrepreneur : How to Create Maximun Personal Wealth in the New Knowledge-Information Era. – М.: , 2005. – 0 с.
    
68. Mel Silberman. The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook (Active Training Series). – М.: , 2004. – 0 с.
    
69. Melvin L. Silberman. The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide (Active Training Series). – М.: , 2004. – 0 с.
    
70. Ron Rubin. Dragon Spirit: How to Self-Market Your Dream--A Zentrepreneur's Guide. – М.: , 2003. – 0 с.
    
71. Kathy Aaronson. The Golden Apple: How to Grow Opportunity and Harvest Success. – М.: , 2006. – 192 с.
    
72. Ben Finkelstein. The Politics of Public Fund Investing: How to Modify Wall Street to Fit Main Street. – М.: , 2006. – 208 с.
    
73. Joseph T. Sinclair, Jeremy Hanks. Ebay Inventory the Smart Way: How to Find Great Sources And Manage Your Merchandise to Maximize Profits on the World's # 1 Auction Site (Ebay Inventory the Smart Way). – М.: , 2006. – 272 с.
    
74. Tony Buzan. Mind Maps at Work: How to Be the Best at Your Job and Still Have Time to Play. – М.: , 2005. – 256 с.
    
75. Robyn Freedman Spizman, Tory Johnson. Take This Book to Work: How to Ask for Money, Fulfillment, And Advancement. – М.: , 2006. – 256 с.
    
76. Robert Mayer. How to Win Any Negotiation: Without Raising Your Voice, Losing Your Cool, or Coming to Blows. – М.: , 2006. – 256 с.
    
77. Archibald Putt. Putt's Law and the Successful Technocrat: How to Win in the Information Age. – М.: , 2006. – 184 с.
    
78. Dennis Sommer. Adviser Secrets How to Become a Top Performer: A Guide to the 13 Most Important Communication Skills Used by Top Performers. – М.: , 2008. – 224 с.
    
79. Adam Hartung. Create Marketplace Disruption: How to Stay Ahead of the Competition. – М.: , 2008. – 256 с.
    
80. Gary Ranker, Mike Phipps, Colin Gautrey. Political Dilemmas at Work: How to Maintain Your Integrity and Further Your Career. – М.: , 2008. – 256 с.
    
81. Larry J. Linden. The Career Game Championships: ... and How to Win. – М.: , 2008. – 306 с.
    
82. Gregory Hartley, Maryann Karinch. Get People to Do What You Want: How to Use Body Language and Words to Attract People You Like and Avoid the Ones You Don't. – М.: , 2008. – 288 с.
    
83. Jeff Carreira. The Secrets to a Successful Golf School: The teaching professional's guide on how to start and be successful in the golf school business!. – М.: , 2008. – 56 с.
    
84. Author Stacey Chillemi. How to Become Wealthy Selling Products on the Internet. – М.: , 2008. – 187 с.
    
85. Charles Ray. Things I Learned from My Grandmother About Leadership and Life: (How to Light a Fire Under People Without Burning Them Out). – М.: , 2008. – 81 с.
    
86. Tom Graves. Power and Response-ability: the human side of systems. – М.: , 2008. – 164 с.
    
87. John McLain. How to Promote Your Home Business: Free, Easy & Low-Cost Ways to Market Any Enterprise. – М.: , 2008. – 124 с.
    
88. Sloan R. Weitzel. Feedback That Works: How to Build and Deliver Your Message (French). – М.: , 2008. – 48 с.
    
89. Sloan R. Weitzel. Feedback That Works: How to Build and Deliver Your Message (Spanish). – М.: , 2008. – 48 с.
    
90. Sloan R. Weitzel. Feedback That Works: How to Build and Deliver Your Message (German). – М.: , 2008. – 48 с.
    
91. Sloan R. Weitzel. Feedback That Works: How to Build and Deliver Your Message (Dutch). – М.: , 2008. – 48 с.
    
92. Sloan R. Weitzel. Feedback That Works: How to Build and Deliver Your Message (Chinese). – М.: , 2008. – 48 с.
    
93. Sloan R. Weitzel. Feedback That Works: How to Build and Deliver Your Message. – М.: Center for Creative Leadership, 2008. – 48 с.
    
94. Arthur D Rosenberg. 101 Ways to Stand Out at Work: How to Get the Recognition and Rewards You Deserve. – М.: , 2009. – 256 с.
    
95. Jim Randel. The Skinny On Credit Cards: How to Win the Credit Card Game. – М.: , 2009. – 176 с.
    
96. Barry Richardson. Keys to Affiliate Profits: How to Profit from Affiliate Marketing on the Internet. – М.: , 2009. – 106 с.
    
97. Rob Yeung. How to Succeed at Interviews. – М.: How to Books, 2008. – 224 с.
    
98. Charles Arthur Miller. How to Make Show Cards: A Practical Treatise for the Use of Retail Merchants and Their Clerks (Classic Reprint). – М.: , 2010. – 140 с.
    
99. Charles S. Jacobs. Management Rewired: Why Feedback Doesn't Work and Other Surprising Lessons fromthe Latest Brain Science. – М.: Portfolio Trade, 2010. – 240 с.
    
100. Greg Mason. How To Make Money with Real Estate. – М.: , 2010. – 34 с.
     
101. Dr. Jamie T. Pleasant Ph.D. Advertising Principles: How To Effectively Reach African Americans in the 21st Century. – М.: , 2010. – 138 с.
     
102. Tony Beshara. Acing the Interview: How To Ask and Answer the Questions That Will Get You the Job. – М.: AMACOM/American Management Association, 2008. – 288 с.
     
103. Suzan St.Maur. How to Get Married in Green. – М.: , 2008. – 192 с.
     
104. Brently Clemantin. How To Take Care Of Your Fish Tank Aquarium Simply & Easily!: Aquarium Care In A Snap! (Volume 1). – М.: , 2010. – 98 с.
     
105. Justin Ward. How To Take Care of A Dog...the Right Way!. – М.: , 2010. – 102 с.
     
106. Eric Luhta. How to Cheat in Maya 2010: Tools and Techniques for the Maya Animator (+ DVD-ROM). – М.: Рид Элсивер, Focal Press, 2010. – 328 с.
     
107. Chris Georgenes. How to Cheat in Adobe Flash CS5: The Art of Design and Animation (+ DVD-ROM). – М.: Focal Press, 2010. – 376 с.
     
108. Chris Georgenes. How to Cheat in Adobe Flash CS4: The Art of Design and Animation (+ CD-ROM). – М.: Рид Элсивер, Focal Press, 2010. – 336 с.
     
109. T.V. How. Advances in Hemodynamics and Hemorheology, Volume 1. – М.: , 2010. – 0 с.
     
110. VP HANSEN. Hansen: ?testing Disk? T/a How To Pass The Califor Nia ?entry Level Mathematics – Ibm?. – М.: , 1988. – 0 с.
     
111. Jerry Fodor. The Mind Doesn?t Work That Way. – М.: , 2000. – 140 с.
     
112. Plutarch. Moralia – How to Profit By Ones Enemies – On having friends L222 V 2 (Trans. Babbitt)(Greek). – М.: , 1989. – 522 с.
     
113. Susan El–Shamy. How to Design and Deliver Training for the New and Emerging Generations. – М.: , 2004. – 208 с.
     
114. Seymour Goldberg CPA, MBA, JD. J.K. Lasser?s How to Protect Your Retirement Savings from the IRS. – М.: , 2000. – 230 с.
     
115. Dave Anderson. How to Lead by THE BOOK. – М.: , 2011. – 240 с.
     
116. J Michael Bishop. How to Win the Nobel Prize – An Unexpected Life in Science. – М.: , 2003. – 320 с.
     
117. Michael A. Gilbert. How to Win an Argument. – М.: , 1996. – 208 с.
     
118. VP HANSEN. Hansen: ?testing Disk? T/a How To Pass The Califor Nia ?entry Level Mathematics – Apple?. – М.: , 1988. – 0 с.
     
119. Martin S. Kaplan. What the IRS Doesn?t Want You to Know. – М.: , 2003. – 432 с.
     
120. Shashank Shekhar, Carole Rodoni. Real Estate Unleashed: The Game has changed! Do you know how to win it?. – М.: , 2011. – 170 с.
     
121. Edmund Phelps. Rewarding Work – How to Restore Participations & Self–Support to Free Enterprise. – М.: , 1997. – 202 с.
     
122. Edmund Phelps. Rewarding Work – How to Restore Participation & Self–Support to Free Enterprise (Paper). – М.: , 1999. – 202 с.
     
123. Edmund S Phelps. Rewarding Work – How to Restore Participation and Self–Support to Free Enterprise 2e. – М.: , 2007. – 224 с.
     
124. How To Do Business In China: 24 Lessons To Make Working In China More Profitable. – М.: , 2011. – 128 с.
     
125. Mastering Communication At Work: How To Lead, Manage, And Influence. – М.: , 2011. – 240 с.
     
126. Selling Professional Services To The Fortune 500: How To Win In The Billion-Dollar Market Of Strategy Consulting, Technology Solutions, And Outsourcing Services. – М.: , 2011. – 320 с.
     
127. Working On Yourself Doesn'T Work: The 3 Simple Ideas That Will Instantaneously Transform Your Life. – М.: , 2011. – 160 с.
     
128. How To Do Everything Macbook. – М.: , 2011. – 320 с.
     
129. Accelerating Out Of The Great Recession: How To Win In A Slow-Growth Economy. – М.: , 2011. – 224 с.
     
130. Paul L. Marciano. Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of Respect. – М.: McGraw-Hill, 2010. – 256 с.
     
131. How To Motivate Every Employee (Uk Ed). – М.: , 2011. – 128 с.
     
132. Kim Levin, Christine Montaquila. Catrimony: The Feline Guide to Ruling the Relationship. – М.: , 2006. – 64 с.
     
133. Dale Carnegie. How to Win Friends and Influence People. – М.: Vermilion, 2012. – 304 с.
     
134. Andrew Eburne and Richard Taylor. How to Read an English Garden. – М.: Ebury Press, 2007. – 272 с.
     
135. John Morgan. Brand Against the Machine: How to Build Your Brand, Cut Through the Marketing Noise, and Stand Out from the Competition. – М.: John Wiley and Sons, Ltd, 2012. – 222 с.
     
136. Thich Nhat Hanh. Work: How to Find Joy and Meaning in Each Hour of the Day. – М.: , 2012. – 120 с.
     
137. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с.
     
138. Janey Fraser, Sophie King. How to Write Romantic Fiction. – М.: How to Books, 2014. – 208 с.
     
139. Kamaladevi Baskaran. Mall Management – The Key to a Mall's Success. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
     
140. Blue Ocean Shift. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Изменения в практике защиты товарных знаков, лицензирования и передачи прав в связи с вступлением в силу IV части Гражданского кодекса РФ. T.B. Петрова, "Закон", № 10, октябрь 2007.
3. Опыт внедрения Siebel CRM в "Ингосстрах". В. Великанов, "Консультант", № 17, сентябрь 2007.
4. Клиентоориентированный подход и стратегия CRM как основы поддержки и развития продаж страховой компании. А.Ю. Шварев, "Организация продаж страховых продуктов", № 5, сентябрь-октябрь 2007.
5. Фронтовые процессы в идеальном CRM. А.В. Павлов, "Организация продаж банковских продуктов", № 3, III квартал 2007.
6. CRM в банках - большие резервы скрыты в простых решениях. Е.В. Борисенко, Б.М. Шлаин, "Организация продаж банковских продуктов", № 2, II квартал 2007.
7. АБС и CRM: не борьба, а сотрудничество. Ю. Амириди, "БДМ. Банки и деловой мир", № 1, январь 2007.
8. CRM для корпоративного банкинга. А.В. Павлов, "Банковское кредитование", № 1, январь-февраль 2007.
9. CRM-системы в российских банках. А. Павлов, "Банковское дело в Москве", № 12, декабрь 2006.
10. Ставка делается на CRM-технологию и новые банковские продукты. Е.Е. Смирнов, "Управление в кредитной организации", № 4, июль-август 2006.
11. CRM - управление клиентскими отношениями благодаря интернет-инструментам. Н.Н. Ермошкин, А. Тарасов, "Банковский ритейл", № 3, III квартал 2006.
12. Медлить с внедрением CRM не стоит. интервью с С. Смирновым, партнером консалтинговой компании Expert-Group. О. Сизова, "Консультант", № 11, июнь 2006.
13. Применение CRM-систем и их элементов в сall-центрах банков. В. Фрейнкман, М. Буданова, "Банковское дело в Москве", № 5, май 2006.
14. CRM - клиентский подход в коммерческих банках. А. Байбурина, "Банковское дело в Москве", № 5, май 2006.
15. CRM-форум "Клиент банка - больше, чем клиент". Е.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 5, май 2006.
16. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
17. Развитие профессионализма менеджеров по рекламе: CRM в действии. Е. Будай, Е. Моргунов, "Управление персоналом", № 4, февраль 2006.
18. Политика и управляющий комитет CRM-проекта. А. Павлов, "Банковское дело в Москве", № 1, январь 2006.
19. Риски внедрения CRM в банках. А. Палевич, "Банковское дело в Москве", № 1, январь 2006.
20. Пять признаков правильного CRM-подрядчика. А. Павлов, "Банковское дело в Москве", № 11, ноябрь 2005.
21. CRM - технологии становятся жизненной потребностью. И.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 11, ноябрь 2005.
22. CRM-системы в банковском бизнесе. В. Галь, "Финансовая газета", № 43, 44, октябрь, ноябрь, 2005.
23. CRM в банке - это реальность. "Банковское дело в Москве", № 9, сентябрь 2005.
24. Роль CRM-систем в повышении эффективности бизнеса. А. Маляревский, "Финансовая газета", № 33, август 2005.
25. Состояние CRM в российских банках. А. Павлов, "Банковское дело в Москве", № 8, август 2005.
26. Модели местного самоуправления: перспективы и проблемы формирования в Республике Казахстан. А.Н. Сагиндыкова, Л.T. Жанузакова, "Журнал российского права", № 7, июль 2005.
27. CRM-стратегия как "Раз-два-три". А. Павлов, "Банковское дело в Москве", № 7, июль 2005.
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29. CRM и информационная безопасность. А. Школьников, "Банковское дело в Москве", № 5, май 2005.
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31. Об уплате страховых взносов в Пенсионный фонд Российской Федерации. T.А. Трапезникова, А.Н. Саксонова, "Налоговый вестник", № 11, ноябрь 2004.
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33. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
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35. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
36. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
37. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
38. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
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42. CRM: формирование клиентской лояльности в банках. М. Бар-Бирюкова, "Финансовая газета", N 24, июнь 2011 г.
43. Зомбирование банков, или Too-big-to-fail problem. Г.Б. Петров, "Управление в кредитной организации", N 2, март-апрель 2011 г.
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46. Клиентская служба и CRM-система ресторана в состоянии эффективно управлять "воронкой продаж". Е. Петренко, "Управление персоналом", N 20, октябрь 2010 г.
47. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
48. Неравная дуэль: ежедневник или CRM?. Е. Астапенко, Н. Рахманкулова, "Бухгалтерия и банки", N 8, август 2010 г.
49. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
50. CRM-Системы: контроль работы менеджеров по продажам. С. Гара, "Финансовая газета. Региональный выпуск", N 21, май 2010 г.
51. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
52. Проблемы внедрения и использования CRM-технологии в страховых компаниях. Г.Б. Ермолаев, "Организация продаж страховых продуктов", № 4, июль-август 2009.
53. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
54. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
55. CRM - инструмент управления взаимоотношениями государства с гражданами. А. Драчук, "Финансовая газета. Региональный выпуск", № 37, сентябрь 2008.
56. Легкое CRM-решение для банков. А. Манин, "БДМ. Банки и деловой мир", № 9, сентябрь 2008.
57. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
58. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.
59. Внедрение CRM-системы в сфере кредитования физических лиц. В. Белан, "Финансовая газета. Региональный выпуск", № 14, апрель 2008.
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