Customer Service Training Год выпуска: 2002Автор: Maxine KaminИздательство: ASTD PressСтраниц: 212ISBN: 1562863304Описание Do you want to raise the bar for service excellence in your organization? Here is a practical, hands-on guide to help you quickly accomplish this goal. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. A flexible format and easy-to-use icons help you develop a customized training program lasting from one hour to one day or longer. A companion CD-ROM includes PowerPoint® presentations and electronic copies of all supporting material.
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Анна (Москва) Здравствуйте, Ирина! Я защитилась на "отлично". Во время доклада меня никто не слушал, так пытались листать диплом и хоть за что-то да зацепиться. Потом задали какой-то вопрос, которого я никак не ожидала (про уступку права требования по дебиторской задолженности), но я на него ответила. А в целом, работа после вашего сопровождения произвела очень хорошее впечатление. Еще раз Вам огромное спасибо за помощь!!! Вы мне очень помогли!!!
