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Результаты поиска Лучшие результаты Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с. Loice Koskei. A Survey of Credit Risk Management Techniques:: The Case of Micro- Finance Institutions in Kenya. – М.: , 2012. – 88 с. Chip R. Bell and Heather Shea-Schultz. Dance Lessons: Six Steps to Great Partnership in Business and Life. – М.: , 2012. – 316 с. Ken Smith. Pay Attention! I'm Your Customer ... and the Reason You're in Business. – М.: , 0. – 0 с. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с. Dave Arch. All New Tricks for Trainers: 57 Tricks and Techniques to Grab and Hold the Attention of Any Audience... and Get Magical Results. – М.: HRD Press, 1999. – 153 с. Helen Huber, Audree Spatz, Center for Applied Gerontology. Homemaker/Home Health Aide. – М.: , 0. – 0 с. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с. Edward E. Scannell, John W. Newstrom. Even More Games Trainers Play. – М.: , 0. – 0 с. Eric Manuel. Salon & Spa Skill Certification Manual and CD Tools. – М.: , 0. – 0 с. Brad Humphrey, Jeff Stokes, Brad Humphrey, Jeff Stokes. The 21st Century Supervisor : Nine Essential Skills for Developing Frontline Leaders. – М.: , 0. – 0 с. Mike Kirkham, Peggy Weiss, Bill Crawford. The Waiting Game: The Essential Guide for Wait Staff and Managers. – М.: , 0. – 0 с. Philip P. Purpura. The Security Handbook. – М.: , 0. – 0 с. Stanley Wynett, Jonathan Wynett, Valerie Dumond, Jim Webb. Resumes to the Rescue: Complete Guide to Performance-Driven Resumes. – М.: , 0. – 0 с. Robin Leidner. Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. – М.: , 0. – 0 с. Dwight S. Ritter. Pocket Gde Fin Prodcts Service. – М.: , 0. – 0 с. James Taylor. Managing Information Technology Projects: Applying Project Management Strategies to Software, Hardware, and Integration Initiatives. – М.: , 0. – 0 с. Bruce H. Axler, Carol A. Litrides. Food and Beverage Service. – М.: , 0. – 0 с. Carol A. King. Professional Dining Room Management, 2nd Edition. – М.: , 0. – 0 с. Richard Seltzer. Web Business Bootcamp: Hands-on Internet Lessons for Managers, Entrepreneurs, and Professionals. – М.: , 0. – 0 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с. John W. Newstrom, Edward E. Scannell, Carolyn Nilson. The Complete Games Trainers Play, Volume II. – М.: , 0. – 0 с. Editor Jack Gordon. Pfeiffer's Classic Activities for Improving Interpersonal Communication. – М.: Pfeiffer, 2003. – 432 с. Darin J. Phillips. Facilitating Corporate Solutions: Activities to Teach Soft Skills. – М.: Booklocker.com, 2002. – 108 с. Bob Pike, Christopher Busse. 101 More Games for Trainers: Another Collection of the Best Activities from Creative Training Techniques Newsletter. – М.: Lakewood Publications, 2004. – 118 с. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с. Wendy Leebov. Resolving Complaints for Professionals in Health Care. – М.: , 0. – 0 с. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с. Oliver Crom, Michael Crom. The Sales Advantage: How to Get It, Keep It, and Sell More Than Ever. – М.: , 0. – 0 с. Barry Maher, Barry Maher. No Lie - Truth is the Ultimate Sales Tool. – М.: , 0. – 0 с. Sang H. Kim. Martial Arts Instructor's Desk Reference: A Complete Guide to Martial Arts Administration. – М.: , 0. – 0 с. Jacquelyn Lynn. Start Your Own Cleaning Service (Entrepreneur Magazine's Start Ups). – М.: Entrepreneur Press, 2003. – 184 с. Bill James. Desktop Hosting: A Developer's Guide to Unattended Communications with CDROM. – М.: , 0. – 0 с. Business Process Change Management : ARIS in Practice. – М.: , 2003. – 0 с. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с. Anne Swartzlander. Serving Internal and External Customers. – М.: , 2003. – 0 с. Daniel Farb. Powerful Pharmaceutical Sales: Complete Guide to Sales Procedures and Techniques for Pharmaceutical Sales Representatives in the Hospital and in Medical ... HIPAA, Sexual Harassment, and Compliance. – М.: , 2004. – 0 с. Daniel Farb. Powerful Pharmaceutical Sales Manual and CD: Complete Guide to Sales Procedures and Techniques for Pharmaceutical Sales Representatives in the Hospital ... HIPAA, Sexual Harassment, and Compliance. – М.: , 2004. – 0 с. Susan Postnikoff. Powerful Medical Device Sales. – М.: , 2005. – 0 с. How to Start a Cleaning Service: Your Step-By-Step Guide to Success. – М.: , 2004. – 0 с. Nancy Stevenson. WebEx Web Meetings For Dummies. – М.: , 2005. – 336 с. Service Excellence @ Novell: Taking Customer Service from Cost to Profit. – М.:
, 2006. – 144 с. Diane Berenbaum, Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time withMAGIC. – М.: , 2007. – 224 с. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с. Clifford R. Goodwin, Alfred B. Squire. Hospitality Supervisor's Survival Kit. – М.: , 2004. – 240 с. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с. Mary B. Wacker, Lori L. Silverman. Stories Trainers Tell: 55 Ready-to-Use Stories to Make Training Stick. – М.: , 2005. – 432 с. Jacquelyn Lynn, Charlene Davis. Start Your Own Senior Services Business (Start Your Own A…). – М.: , 2006. – 224 с. Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с. H. Fred Walker, Ahmad K. Elshennawy, Bhisham C. Gupta, Mary McShane Vaughn. The Certified Quality Inspector Handbook. – М.: , 2008. – 456 с. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с. Nancy Friedman. How to Get Your Customers Swearing by You, Not at You. – М.: , 2008. – 154 с. Jay Conrad Levinson, Rick Frishman, Jill Lublin. Guerrilla Publicity: Hundreds of Sure-Fire Tactics to Get Maximum Sales for Minimum Dollars... Includes Podcasts, Blogs, and Media Training for the Digital Age. – М.: Adams Publishing Group, 2008. – 352 с. Laurie Young. Marketing Technology as a Service. – М.: , 2010. – 336 с. Dr. Marc Kossmann, Charlie Seymour Jr. Hey You... Don't Stand Out - Get Out: The PersonalSuccess Marketing 40/20/40 System To Rescue The Highly-Trained Professional. – М.: , 2010. – 210 с. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с. Jacquelyn Lynn. Start Your Own Cleaning Business (Start Your Own...). – М.: , 2010. – 224 с. Careers In Marketing. – М.: , 2011. – 192 с. Karen E. Drummond. The Restaurant Training Program. – М.: , 1992. – 416 с. Laura Stack. SuperCompetent. – М.: , 2010. – 272 с. The Culinary Institute of America. Remarkable Service. – М.: , 2009. – 304 с. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с. Instant Profit. – М.: , 2011. – 160 с. Instant Sales. – М.: , 2011. – 176 с. The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company. – М.: , 2011. – 224 с. 20 Minutes To A Top Performer: Three Fast And Effective Conversations To Motivate, Develop, And Engage Your Employees. – М.: , 2011. – 224 с. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с. The Big Book Of Humorous Training Games. – М.: , 2011. – 288 с. Customer Service Training 101. – М.: , 2011. – 224 с. Managing Knock Your Socks Off Service. – М.: , 2011. – 224 с. Khaled Mahmud. Impact of Training and Development on Employee Turnover. – М.: LAP Lambert Academic Publishing, 2012. – 320 с. Sobia Sattar and Mueen Uddin. First Coffee Cup on Husbands Corner. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Buzeye Zegeye. Comparative Study on Management Practices of Ghion and Global Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 108 с. Bonalyn J. Nelsen. The Cultural and Social Challenges of Technical Service Work. – М.: LAP Lambert Academic Publishing, 2010. – 260 с. Michael Milimu. Implementation Of Hazard Analysis Critical Control. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Nalize Marais. Assessment quality in South African schools. – М.: LAP Lambert Academic Publishing, 2010. – 80 с. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Ian Freeman. Seeking synergy in SME financing. – М.: LAP Lambert Academic Publishing, 2012. – 416 с. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Aderaw Ayaliew. Internal Auditing. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с. Ashish Mathur. Measuring & Managing Customer Satisfaction In Non-star Accommodations. – М.: LAP Lambert Academic Publishing, 2012. – 316 с. Deepak Mittal. Effectiveness of TQM Parameters In Manufacturing & Service Industries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Varzan .S. Kolah. To SelfService or Not to SelfService? That is the Question for Hotels. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Abu Elnasr Sobaih. The Management of Part-time employees in the restaurant industry. – М.: LAP Lambert Academic Publishing, 2011. – 380 с. Manali Bhagawati. Comparative Study of Courier Service Providers. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Kamelia Chaichi. Impact of Employee Training on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с. Loice Koskei. A Survey of Credit Risk Management Techniques:. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Jack Mitchell. Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results. – М.: Hachette Book Group, 2015. – 318 с. Talil Abrhiem. Aligning Strategic Growth with Practice. – М.: , 2015. – 148 с. Дополнительные результаты Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с. Gail S. Bernstein. Human Services?: That Must Be So Rewarding : A Practical Guide for Professional Development. – М.: , 0. – 0 с. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с. Dave Arch. All New Tricks for Trainers: 57 Tricks and Techniques to Grab and Hold the Attention of Any Audience... and Get Magical Results. – М.: HRD Press, 1999. – 153 с. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с. Stuart Bruchey. Transcultural Customization of International Training Programs (Transnational Business and Corporate Culture : Problems and Opportunities). – М.: , 0. – 0 с. Eddie Buchanan. Volunteer Training Officer's Handbook. – М.: , 0. – 0 с. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с. Louis Carter, David Giber, Marshall Goldsmith, Warren G. Bennis. Linkage Inc.'s Best Practices in Leadership Development Handbook : Case Studies, Instruments, Training (A Jossey Bass Title). – М.: , 0. – 0 с. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с. Edward E. Scannell, John W. Newstrom. Even More Games Trainers Play. – М.: , 0. – 0 с. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с. Eric Manuel. Salon & Spa Skill Certification Manual and CD Tools. – М.: , 0. – 0 с. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с. John E. Martin. Command Performance: The Art of Delivering Quality Service. – М.: Harvard Business School Press, 1994. – 260 с. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с. Todd Lapidus, Todd Lapidus. High-Impact Training : Getting Results and Respect. – М.: , 0. – 0 с. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с. Philip P. Purpura. The Security Handbook. – М.: , 0. – 0 с. Michael A. Weider, Michael A. Wieder, Carol M. Smith, Cynthia Brakhage, International Fire Service Training Association. Principles of Foam Fire Fighting. – М.: , 0. – 0 с. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с. Bruce H. Axler, Carol A. Litrides. Food and Beverage Service. – М.: , 0. – 0 с. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с. Bob Pike, Christopher Busse. 101 More Games for Trainers: Another Collection of the Best Activities from Creative Training Techniques Newsletter. – М.: Lakewood Publications, 2004. – 118 с. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с. Anne Swartzlander. Serving Internal and External Customers. – М.: , 2003. – 0 с. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с. Service Excellence @ Novell: Taking Customer Service from Cost to Profit. – М.:
, 2006. – 144 с. Diane Berenbaum, Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time withMAGIC. – М.: , 2007. – 224 с. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с. Mary B. Wacker, Lori L. Silverman. Stories Trainers Tell: 55 Ready-to-Use Stories to Make Training Stick. – М.: , 2005. – 432 с. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с. Jacquelyn Lynn, Charlene Davis. Start Your Own Senior Services Business (Start Your Own A…). – М.: , 2006. – 224 с. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с. Nancy Friedman. How to Get Your Customers Swearing by You, Not at You. – М.: , 2008. – 154 с. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с. Customer Service Skills For Success. – М.: , 2011. – 0 с. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с. The Big Book Of Humorous Training Games. – М.: , 2011. – 288 с. Customer Service Training 101. – М.: , 2011. – 224 с. Strategic Customer Service. – М.: , 2011. – 240 с. Branded Customer Service. – М.: , 2011. – 264 с. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. – с. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Khaled Mahmud. Impact of Training and Development on Employee Turnover. – М.: LAP Lambert Academic Publishing, 2012. – 320 с. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с. Moyo Talak. Effectiveness of Public Service Training Needs Analysis Approaches. – М.: LAP Lambert Academic Publishing, 2012. – 100 с. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с. Issaka Cecilia. An appraisal of in-service training. – М.: LAP Lambert Academic Publishing, 2011. – 156 с. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с. Nikolaos Amanatidis. Advancement of ICT Pedagogic Practices Through In Service Training. – М.: LAP Lambert Academic Publishing, 2013. – 496 с. Jack Mitchell. Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results. – М.: Hachette Book Group, 2015. – 318 с. Лучшие результаты Ничего не найдено Дополнительные результаты Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. 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