Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!
Год выпуска: 0
Автор: Darryl S. Doane, Rose D. Sloat
Издательство:
Страниц: 0
ISBN: 0874256143
Описание |
Похожие книги - Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
- Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
- Frank Ackerman, David Kiron, Neva R. Goodwin, Jonathan M. Harris, Kevin P. Gallagher, Program for the Study of Sustainable Change and Development. Human Well-Being and Economic Goals (Frontier Issues in Economic Thought, Vol 3). – М.: , 0. – 0 с.
- Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
- United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
- Jo Alice Hughes, Aspatore Books Staff, ExecRecs.com Staff. ExecRecs : Executive Recommendations for the Best Products, Services, and Intelligence Executives Use to Excel. – М.: , 0. – 0 с.
- Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
- Darryl S. Doane, Rose D. Sloat. Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!. – М.: , 0. – 0 с.
- Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
- Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
- Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
- Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с.
- Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
- Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
- Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
- Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
- Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
Образцы работ
Задайте свой вопрос по вашей теме
|
|
|
