Результаты поиска

Лучшие результаты

1. Darryl S. Doane, Rose D. Sloat. Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!. – М.: , 0. – 0 с.
   

Дополнительные результаты

1. F. Joseph LePla, Lynn M. Parker. Integrated Branding: Becoming Brand-Driven Through Companywide Action. – М.: Quorum Books, 1999. – 320 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Edward J. McMillan. Model Policies and Procedures for Not-for-Profit Organizations. – М.: , 0. – 0 с.
   
6. Leisa Reinecke Flynn, Ronald E. (Earl) Goldsmith. Case Studies for Ethics in Academic Research in the Social Sciences. – М.: , 2012. – 104 с.
   
7. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
8. Frank Ackerman, David Kiron, Neva R. Goodwin, Jonathan M. Harris, Kevin P. Gallagher, Program for the Study of Sustainable Change and Development. Human Well-Being and Economic Goals (Frontier Issues in Economic Thought, Vol 3). – М.: , 0. – 0 с.
   
9. Wayne C. Burkan. Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees. – М.: , 0. – 0 с.
   
10. Thomas L. Means. Communication for the Workplace. – М.: , 0. – 0 с.
    
11. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
12. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
13. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
14. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
    
15. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
    
16. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
17. J. Elaine Spear. Salon Client Care: How to Maximize Your Potential for Success. – М.: , 0. – 0 с.
    
18. Marilyn K. Pelosi, Theresa M. Sandifer. Doing Statistics for Business with Excel : Data, Inference, and Decision Making. – М.: , 0. – 0 с.
    
19. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
20. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
21. Jo Alice Hughes, Aspatore Books Staff, ExecRecs.com Staff. ExecRecs : Executive Recommendations for the Best Products, Services, and Intelligence Executives Use to Excel. – М.: , 0. – 0 с.
    
22. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
23. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
24. Bengt KarlA¶f, Svante A?stblom. Benchmarking : A Signpost to Excellence in Quality and Productivity. – М.: , 0. – 0 с.
    
25. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
26. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
27. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
28. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
29. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
30. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
31. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
32. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
33. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
34. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
35. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
36. Darryl S. Doane, Rose D. Sloat. Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!. – М.: , 0. – 0 с.
    
37. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
38. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с.
    
39. Wendy Leebov. Telephone Skills for Professionals in Health Care. – М.: , 0. – 0 с.
    
40. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с.
    
41. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
42. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
43. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
44. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
45. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
46. Glen S. Petersen. High-Impact Sales Force Automation: A Strategic Perspective. – М.: , 0. – 0 с.
    
47. Lynn Parker, F. Joseph Lepla. Integrated Branding: Becoming Brand-Driven Through Company-Wide Action. – М.: , 0. – 0 с.
    
48. Douglas B. Herron. Marketing Nonprofit Programs and Services : Proven and Practical Strategies to Get More Customers, Members, and Donors (JOSSEY BASS NONPROFIT & PUBLIC MANAGEMENT SERIES). – М.: , 0. – 0 с.
    
49. Marsha Collier. Starting an eBay Business for Dummies. – М.: , 0. – 0 с.
    
50. Tom Sant. Persuasive Business Proposals: Writing to Win More Customers, Clients, and Contracts. – М.: , 0. – 0 с.
    
51. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с.
    
52. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
53. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
54. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2004. – 0 с.
    
55. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
56. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
57. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
58. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
59. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
60. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
61. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
62. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с.
    
63. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
64. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
65. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
66. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с.
    
67. Peg Thoms. Finding the Best and the Brightest : A Guide to Recruiting, Selecting, and Retaining Effective Leaders. – М.: , 2005. – 0 с.
    
68. T. Scott Gross. When Customers Talk... Turn What They Tell You into Sales. – М.: , 2004. – 0 с.
    
69. Steve Bell. Lean Enterprise Systems: Using IT for Continuous Improvement. – М.: , 2005. – 0 с.
    
70. Barry J. Farber. Superstar Sales Secrets: By Barry Farber. – М.: , 2003. – 0 с.
    
71. Garber Peter. Learning Points: 100 Activities and Actions for E-Communications Excellence. – М.: , 2004. – 0 с.
    
72. Aspatore Books. Inside the Minds: Buying a Franchise--Industry Insiders from AAMCO Transmissions, Auntie Anne?s Inc., & More on Identifying Opportunities and Chartering Successful Businesses. – М.: , 2004. – 0 с.
    
73. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
74. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
75. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
76. Mass Customization: Challenges and Solutions (International Series in Operations Research & Management Science). – М.: , 2006. – 304 с.
    
77. Greg Brue. Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization. – М.: McGraw-Hill, 2005. – 64 с.
    
78. David J. Smith. Reliability, Maintainability and Risk, Seventh Edition: Practical Methods for Engineers including Reliability Centred Maintenance and Safety-Related Systems. – М.: Butterworth-Heinemann, 2005. – 368 с.
    
79. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
    
80. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
81. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
82. Douglas Robert Brown, Lora Arduser. The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry. – М.: , 2005. – 600 с.
    
83. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
84. Steven M. Bragg. Outsourcing: A Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process. – М.: , 2006. – 400 с.
    
85. Robert Christie Mill. Restaurant Management: Customers, Operations, and Employees. – М.: Prentice Hall, 2006. – 464 с.
    
86. Mary Bosrock. European Business Customs & Manners: A Country-by-Country Guide to European Customs and Manners. – М.: , 2006. – 496 с.
    
87. Jacquelyn Lynn, Charlene Davis. Start Your Own Senior Services Business (Start Your Own A…). – М.: , 2006. – 224 с.
    
88. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
89. Bill Carreira, Bill Trudell. Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste. – М.: AMACOM/American Management Association, 2006. – 304 с.
    
90. Laurence Haughton. It's not What You Say… It's What You Do. – М.: Doubleday UK, 2005. – 256 с.
    
91. Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с.
    
92. Gina Gullo, Angela Rinaldi. Option Selling for Profit: The Builder's Guide to Generating Design Center Revenue for Profit. – М.: , 2008. – 126 с.
    
93. Rene A. Henry. Communicating In A Crisis: A guide for management. – М.: , 2008. – 326 с.
    
94. Rene A. Henry. Communicating In A Crisis: A guide for management. – М.: , 2008. – 326 с.
    
95. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
96. Jay Conrad Levinson, Rick Frishman, Jill Lublin. Guerrilla Publicity: Hundreds of Sure-Fire Tactics to Get Maximum Sales for Minimum Dollars... Includes Podcasts, Blogs, and Media Training for the Digital Age. – М.: Adams Publishing Group, 2008. – 352 с.
    
97. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
98. Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. Building Routes to Customers: Proven Strategies for Profitable Growth. – М.: , 2009. – 194 с.
    
99. Andreas Capellanus. The Art of Courtly Love. – М.: , 2010. – 288 с.
    
100. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: Morgan Kaufmann, 2003. – 448 с.
     
101. Ruckerl. NLP for Business – How excellent people think, work and succeed. – М.: , 2009. – 352 с.
     
102. Russy D. Sumariwalla. Unified Financial Reporting System for Not–for–Profit Organizations. – М.: , 2000. – 384 с.
     
103. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
     
104. Marilyn K. Pelosi. Doing Statistics for Business with Excel. – М.: , 2001. – 912 с.
     
105. Malvern J. Gross. Financial and Accounting Guide for Not–for–Profit Organizations. – М.: , 1998. – 264 с.
     
106. Edward J. McMillan CPA, CAE. Model Policies and Procedures for Not–for–Profit Organizations. – М.: , 2003. – 304 с.
     
107. Malvern J. Gross. Financial and Accounting Guide for Not–for–Profit Organizations. – М.: , 2005. – 792 с.
     
108. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
     
109. Malvern J. Gross. Financial and Accounting Guide for Not–for–Profit Organizations. – М.: , 1992. – 686 с.
     
110. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
111. Malvern J. Gross. Financial and Accounting Guide for Not–for–Profit Organizations. – М.: , 1997. – 218 с.
     
112. Joan Lambert. MOS 2010 Study Guide for Microsoft Word, Excel, PowerPoint and Outlook. – М.: , 2011. – 752 с.
     
113. Malvern J. Gross. Financial and Accounting Guide for Not–for–Profit Organizations, 2008 Cumulative Supplement. – М.: , 2008. – 284 с.
     
114. Marilyn K. Pelosi. Doing Statistics for Business with Excel. – М.: , 1999. – 896 с.
     
115. Malvern J. Gross. Financial and Accounting Guide for Not–for–Profit Organizations. – М.: , 2002. – 246 с.
     
116. Ronald Braswell. Financial Management for Not–For–Profit Organizations. – М.: , 1984. – 420 с.
     
117. Malvern J. Gross. Financial and Accounting Guide for Not–for–Profit Organizations, 2004 Cumulative Supplement. – М.: , 2004. – 284 с.
     
118. Malvern J. Gross. Financial and Accounting Guide for Not–for–Profit Organizations. – М.: , 1999. – 272 с.
     
119. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
120. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
121. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
122. The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company. – М.: , 2011. – 224 с.
     
123. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
124. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
125. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
126. Spreadsheet Tools For Engineers Using Excel ® 2007. – М.: , 2011. – 512 с.
     
127. Branded Customer Service. – М.: , 2011. – 264 с.
     
128. San Francisco Writers' Grotto. 642 Things to Write Journal. – М.: , 2012. – 304 с.
     
129. Pierce. MOS 2010 Study Guide for Microsoft Word Expert, Excel Expert, Access, and SharePoint. – М.: , 2011. –  с.
     
130. POLAK. THE BUSINESS SOLUTION TO POVERTY; DESIGNING PRODUCTS AND SERVICES FOR THREE BILLION NEW CUSTOMERS. – М.: , 2013. –  с.
     
131. Alireza Moghisi,R. Mohammadi and L. Svanstrom. The Impact of Safe Community Program on motorcyclists' safety. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
132. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
133. Denis Durepos. Accounting for Not-For-Profit Organizations. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
134. Juhani Kuokkanen. Customer Satisfaction and Word-of-Mouth Behavior. – М.: LAP Lambert Academic Publishing, 2010. – 192 с.
     
135. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
136. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
137. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
138. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
140. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
6. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
7. Технологии организации решения финансово-экономических задач в табличном процессоре EXCEL. Л. Еремин, "Финансовая газета. Региональный выпуск", № 19, 20, май 2006.
8. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
9. Excel на службе у бухгалтера. А. Попов, "Расчет", № 6, июнь 2005.
10. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
11. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
12. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
13. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
14. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
15. Счет 97 - to be or not to be. Реквием. А.В. Анищенко, "Актуальные вопросы бухгалтерского учета и налогообложения", N 23, декабрь 2011 г.
16. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
17. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
18. Выбор наиболее подходящего кандидата с помощью средств MS Excel. М.  Гусарова, И. Решетникова, "Кадровик. Рекрутинг для кадровика", N 12, декабрь 2010 г.
19. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
20. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
21. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
22. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
23. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
24. Управление проектами при подборе персонала. PM for HR. Е. Кривов, "Кадровик. Рекрутинг для кадровика", № 9, сентябрь 2008.