Результаты поиска

Лучшие результаты

1. Zeenat Murtaza. Antecedents of Service Recovery Performance. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
   

Дополнительные результаты

1. Handbook of Service Description: USDL and Its Methods. – М.: , 2012. – 563 с.
   
2. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
3. Mehrnaz Fahimirad, Amir Haghbin Shomali, Mehdi Mohammadi Poorangi. Examining the Antecedents of Knowledge Quality: A Study of Iranian SMEs. – М.: , 2012. – 108 с.
   
4. Dale E. Yeatts, Cloyd Hyten. High-Performing Self-Managed Work Teams: A Comparison of Theory to Practice. – М.: , 0. – 0 с.
   
5. Pat MacMillan. The Performance Factor: Unlocking the Secrets of Teamwork. – М.: , 0. – 0 с.
   
6. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с.
   
7. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
   
8. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
   
9. David H., Ph.D. Miles. The 30-Second Encyclopedia of Learning and Performance: A Trainer's Guide to Theory, Terminology, and Practice. – М.: , 0. – 0 с.
   
10. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
11. Richard D. Hays. Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance. – М.: , 0. – 0 с.
    
12. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
13. Teresa A. Swartz, Dawn Iacobucci. Handbook of Services Marketing and Management. – М.: , 0. – 0 с.
    
14. Cost Recovery and the Crisis of Service Delivery in South Africa. – М.: , 2003. – 0 с.
    
15. Internal Relationship Management: Linking Human Resources To Marketing Performance (Journal of Relationship Marketing Monographic Separates). – М.: , 2004. – 0 с.
    
16. John Tschohl. Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less. – М.: , 2005. – 111 с.
    
17. Evaluation of the Terms of Accession to the WTO: A Comparative Assessment of Services and Goods Sector Commitments by Members and Acceding Countries (Economic Paper Series). – М.: , 2006. – 80 с.
    
18. Rajesh K. Tyagi, Praveen Gupta. A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement. – М.: , 2008. – 320 с.
    
19. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
    
20. Christopher Lovelock, Jochen Wirtz, Patricia Chew. Essentials of Services Marketing - 1st Edition. – М.: , 2008. – 600 с.
    
21. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
22. Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с.
    
23. Wireless Network Traffic and Quality of Service Support: Trends and Standards (Premier Reference Source). – М.: , 2010. – 549 с.
    
24. Aleksej Spenst. A User-Centric Quality of Service Management System: QoS Management Approach for Wireless Home Networks. – М.: , 2010. – 208 с.
    
25. Peter Mudie. Management and Marketing of Services. – М.: , 2010. – 306 с.
    
26. Principles Of Services Marketing. – М.: , 2011. – 0 с.
    
27. David Beach. Evaluating State-Operated ComprehensiveRehabilitation Centers: Determining Quality of Service by Analyzing VR Outcomes. – М.: , 2008. – 144 с.
    
28. Jan Wallcraft. Handbook of Service User Involvement in Mental Health Research. – М.: , 2009. – 280 с.
    
29. Adrian Farrel. Network Quality of Service Know It All. – М.: , 2010. – 352 с.
    
30. R. K. Jain. The Art of Computer Systems Performance Analysis. – М.: , 1991. – 720 с.
    
31. David W Orr. Design on the Edge – The Making of a High – Performance Building. – М.: , 2008. – 296 с.
    
32. Lee W Mcknight. Internet Services – The Economics of Quality of Service for Networks, Grids, and Markets. – М.: , 2011. – 356 с.
    
33. J M Foley. The Singer of Tales in Performance. – М.: , 1995. – 256 с.
    
34. Paul Ferguson. Quality of Service. – М.: , 1998. – 288 с.
    
35. J M Foley. The Singer of Tales in Performance (Paper). – М.: , 1995. – 256 с.
    
36. Timothy J Hatton. Global Migration and the World Economy – Two Centuries of Policy and Performance. – М.: , 2006. – 448 с.
    
37. Maxine Kumin. Inside the Halo & Beyond – The Anatomy of a Recovery. – М.: , 2001. – 208 с.
    
38. Barbara A. Gutek. The Dynamics of Service. – М.: , 1995. – 304 с.
    
39. Dorian. History of Music in Performance. – М.: , 2007. – 388 с.
    
40. Pramode K. Verma, Ling Wang. Voice over IP Networks: Quality of Service, Pricing and Security (Lecture Notes in Electrical Engineering). – М.: , 2011. – 200 с.
    
41. Eric D. Siegel. Designing Quality of Service Solutions for the Enterprise. – М.: , 1999. – 320 с.
    
42. David W Orr. Design on the Edge – The Making of a High–Performance Building. – М.: , 2006. – 296 с.
    
43. Timothy J Hatton. Global Migration and the World Economy – Two Centuries of Policy and Performance. – М.: , 2008. – 488 с.
    
44. Zheng Wang. Internet QoS: Architectures and Mechanisms for Quality of Service. – М.: Morgan Kaufmann, . – 240 с.
    
45. Anderson Correia. Evaluation of Level of Service at Airport Passenger Terminals. – М.: LAP Lambert Academic Publishing, 2010. – 284 с.
    
46. Rahat Ali Khan Langah. Performance Analysis Of Cooperative Communication Protocols. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
47. Lawal Bello,Panos Bakalis and Predrag Rapajic. Power Conservation and Performance Analysis of MANETs. – М.: LAP Lambert Academic Publishing, 2014. – 148 с.
    
48. Khaled M. Almustafa and Serguei L. Primak. PERFORMANCE OF MIMO SYSTEMS IN PARTIALLY KNOWN CHANNELS. – М.: LAP Lambert Academic Publishing, 2011. – 292 с.
    
49. Mohammed Shaikh Russel. Planning and Evaluates Performance of Radio Network. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
50. Mujeeb Abdullah. Priority Queuing based Spectrum Sensing Methodology. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
51. Samer Asadi. Optimization of sulfur recovery unit. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
52. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
53. Jibin Johnson. Role of Line Delivery Performance in Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
54. Khan Rubayet Rahaman and Md. Arifur Rahaman. An Assessment of Railways Level of Services:. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
    
55. Pir Mear Ali Shah,Syed Ali Hasnain and Raja Umar Sajjad. Provision of Water and Sanitation Services by NGOs. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
56. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
57. Reuben Mbuthia,James Ngari and Benson Mwanhi. Effectiveness of Performance Contracting. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
    
58. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
59. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
60. Bonalyn J. Nelsen. The Cultural and Social Challenges of Technical Service Work. – М.: LAP Lambert Academic Publishing, 2010. – 260 с.
    
61. Nitin Khanna and Dr. Manoj K Mohanty. Performance Optimization of a Screen Bowl Centrifuge. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
    
62. Sanjeeb Pal. Importance of “Service Management Skills” for Rural Entrepreneurs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
63. Rekik Tsegaye Shoamoltot. Assessment on the Performance of AAWSA Controlled Sewerage System. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
64. Tooraj Najafabadipour. Operating Performance and Level of Service in Public Transportation. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
    
65. Aman Gere Mama. Performance Evaluation of Small Scale Irrigation in Rift Valley Lakes. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
66. Matthew Pursley. Supported Employment Within the Recovery Model of Rehabilitation. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
67. Godwin Oyewole and Sunday Popoola. Psycho-Social Factors as Determinants of Job Performance. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
68. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
69. Hala Ali. Patients' Perceptions as Indicators of Quality of Nursing Services. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
70. David Manyanga and Lawrencia Mushi. Pay for Performance in Providing Quality Immunisation Services. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
71. Kingsley Akwaa and F.T. Oduro. Perception of the Performance of the Telecom Operators. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
72. Henri Sjoblom. The Systematic Risk of the Best-Performing Microfinance Institutions. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
73. Giovanna Miceli Ronzani Borille and Anderson Ribeiro Correia. The Determinants Factors Of The Level Of Service Offered At Airport. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
74. Ala`a Abukhalifeh. Improving the Performance of Food and Beverage Department. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
    
75. Johanna Lahdenpera. The Intellectual Property Rights Protection of Service Concepts. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
76. Patricia Kaufman. Recovery-Oriented Service Delivery in a Community Mental Health Center. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
    
77. Ali Asgari. Antecedents of Organizational Citizenship Behavior in Public Sector. – М.: LAP Lambert Academic Publishing, 2010. – 196 с.
    
78. Oksana Andrejko. Theory and Methodology of Violinist's Performing Culture Formation. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
79. Jody Long. A Study of Service-Learning Institutionalization at a Baptist College. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
    
80. Andrea Dinan. The Academic Impact of Service-Learning New Jersey High Schools. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
    
81. Anthony Bundy. School Board Expectations of Superintendent Job Performance. – М.: LAP Lambert Academic Publishing, 2014. – 212 с.
    
82. Cori Beecham Thompson. Impact Of Service Learning On Staff Members. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
    
83. Tibelius Amutuhaire. Terms of service and Job Retention:. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
    
84. Hassan Y. A. Abu Tair. Performance Evaluation of IEEE 802.11e MAC layer Protocols. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
85. Ahmed Eltahir Ahmadon. Laboratory Quality of Service. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
    
86. Joseph Hoffert. Quality of Service Management of Distributed Realtime Embedded Systems. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
87. Animesh Dalakoti. ENHANCING QUALITY OF SERVICE IN INTERNET USING DYNAMIC SCHEDULING. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
    
88. Kire Jakimoski and Toni Janevski. Quality of Service in Heterogeneous Mobile and Wireless Networks. – М.: LAP Lambert Academic Publishing, 2013. – 252 с.
    
89. M. Scott Kingsley. Benefit Analysis of Optimization Models for Network Recovery Design. – М.: LAP Lambert Academic Publishing, 2014. – 172 с.
    
90. Aleksej Spenst. A User-Centric Quality of Service Management System. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
    
91. Aleksandar Tudzarov. Quality of Service in next generation mobile and wireless networks. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
92. Mehmud Abliz. Denial of Service in Computer Networks. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
93. Firas Abdullah Thweny Al-Saedi and Wafa Abduljabar Madallah Alani. PERFORMANCE ANALYSIS OF WIMAX NETWORKS. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
94. Faisal Latif and Imtiaz Ahmad Bhat. ANALYSIS OF QUALITY OF SERVICE PROTOCOLS (QOS). – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
95. Sivapathalingham Sivavakeesar. Quality of Service Support in Mobile Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2010. – 288 с.
    
96. riasat abbas. Human Perceived Quality-of-Service for Multimedia Applications. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
    
97. Teshome Megersa Bekele and Zhu Weihua. Automatic Conversion of Service Models into Web Services. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
98. andrea trentini. Reflective Quality of Service management in the "RTP" architecture. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
    
99. Benjamin Kanagwa. Design, Discovery and Construction of Service-oriented Systems. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
100. Ravi Khadka. Model-Driven Development of Service Compositions. – М.: LAP Lambert Academic Publishing, 2011. – 184 с.
     
101. Anuoluwapo Ajayi. ENHANCED QUALITY OF SERVICE BROKER MODEL FOR ELECTRONIC COMMERCE. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
102. Abdissa Tegene Wolde. Factors Affecting loan repayment performance of micro finance clients. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
103. Bouras Hela. Performance of Telecommunications for the MENA Zone. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
104. Jackson Echoka. ANALYSIS OF DETERMINANTS OF AGRICULTURAL CREDIT PERFORMANCE IN KENYA. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
     
105. Erez Mandler Gayer. Free Trade in Services: The Case of Israel and the EU. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
106. Zelalem Gebeyehu. Determinants of Loan Repayment Performances of Smallholder Farmers. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
107. Sunita Khola. Performances of Public and Private Sector Banks in India. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
108. Cinzia Palumbo. The future of services - Industrialization strategies in healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
     
109. Adeola Ajayi. Evaluation of Staff Performance in Cocoa Research Institute of Ibadan. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
110. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
111. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
112. Siti Intan Nurdiana Wong Binti Abdullah. Service Recovery in The Higher Education. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
113. Jesper Lindahl,Emanuel Nergard and Jonathan Book. Antecedents of positive word-of-mouth on social media. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
114. Zil A. Shah. Analysis of Data Recovery Awareness and Corporate Behavior. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
115. Kevin David Maxwell. Performance measuring model to determine the impact of policy outputs. – М.: LAP Lambert Academic Publishing, 2015. – 140 с.
     
116. Marina Karaeva. Employee satisfaction and service performance in banking sector. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
117. Nhamo Mashavira. The Impact of Perceptions On Performance Appraisal. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
118. Adeyanju Alade. Engaging Stakeholders in the Designing of a Service. – М.: LAP Lambert Academic Publishing, 2013. – 228 с.
     
119. Edwin Kasanga. Performance of Telecoms Industry in the Wake of Liberalisation:. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
120. AnhTuan Nguyen. International Marketing Standardization & Impact of Fit on Performance. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
121. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
122. Daud Mollel and Gladness Kotoroi. Application Of ICT On Marketing Of Crops Processing Performance. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
123. Kiran Gangaiah0,Ramappa K.B. and Kadakol A.M. Essentials of services Marketing. – М.: LAP Lambert Academic Publishing, 2013. – 264 с.
     
124. Olusegun Adekunle Olugbade. The Impact of Work Engagement on Frontline Employees’ Outcomes. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
125. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
126. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
127. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
128. Zeenat Murtaza. Antecedents of Service Recovery Performance. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
129. Joelle Harst. Restoring Service Failures. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
     
130. Ahmedin Sherefa. Performance of Coffee Farmers Marketing Cooperatives. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
131. Mehrnaz Fahimirad,Amir Haghbin Shomali and Mehdi Mohammadi Poorangi. Examining the Antecedents of Knowledge Quality. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
132. Yulin Liu. Urban Transit Quality of Service: User Perception and Behaviour. – М.: LAP Lambert Academic Publishing, 2013. – 328 с.
     
133. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
134. Mohamad Kazar Razali and Zainab Khalifah. Tourists Perception of Service Quality at Nature Park. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
135. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
136. Susila Munisamy. Performance Evaluation of Electricity Distribution Industry. – М.: LAP Lambert Academic Publishing, 2010. – 240 с.
     
137. Willis Yuko Oso. Determinants Of Performance Of University Academic Staff. – М.: LAP Lambert Academic Publishing, 2013. – 240 с.
     
138. Kazeem Babatunde. Impact of Stock Market Performance Indices on Economic Growth. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
139. Hitesh Kumar Shah. Study of Financial Performance of District Central Cooperative Banks. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
     
140. Tesfaye Boru Lelissa. The Determinants of Ethiopian Commercial Banks Performance. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
9. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
10. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
11. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
12. Оценка эффективности деятельности и формирование оплаты на основе системы KPI. Key Performance Indicators. Ю.Г. Одегов, Л.Р. Котова, "Нормирование и оплата труда в промышленности", N 2, 3, февраль, март 2011 г.
13. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
14. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
15. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
16. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
17. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
18. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.