Результаты поиска

Лучшие результаты

1. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
   

Дополнительные результаты

1. Ari Kiev, Ari Kiev. Trading in the Zone : Maximizing Performance with Focus and Discipline. – М.: , 0. – 0 с.
   
2. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с.
   
3. Vera Jotanovic. Can we really blame it on the credit market liberalization policies?: Assessing the relation between credit market liberalization policies and crisis-resilience in the global crisis. – М.: , 2012. – 52 с.
   
4. Robin Inwald. How to Have It All and Keep Your Sanity : ABC's for Success in Business, Management, and Life. – М.: , 0. – 0 с.
   
5. Daryl R. Conner. Leading at the Edge of Chaos: How to Create the Nimble Organization. – М.: , 0. – 0 с.
   
6. Power Partnering : A strategy for business excellence in the 21st century. – М.: , 0. – 0 с.
   
7. Ernest Aryeetey, Julius Court, Machiko Nissanke, Beatrice Weder, International Conference "Asia and Africa in the Global Economy. Asia and Africa in the Global Economy. – М.: , 0. – 0 с.
   
8. Manuel R. Agosin, Centers for Research in Applied Economics. Foreign Direct Investment in Latin America. – М.: , 0. – 0 с.
   
9. Anantha Kumar Duraiappah. Computational Models in the Economics of Environment and Development (Economy & Environment, 27). – М.: , 0. – 0 с.
   
10. Stan Herman. Rewiring Organizations for the Networked Economy : Organizing, Managing, and Leading in the Information Age (J-B O-D (Organizational Development)). – М.: , 0. – 0 с.
    
11. Charles Handy. The Hungry Spirit: Beyond Capitalism : A Quest for Purpose in the Modern World. – М.: , 0. – 0 с.
    
12. Douglas F. Aldrich. Mastering the Digital Marketplace : Practical Strategies for Competitiveness in the New Economy. – М.: , 0. – 0 с.
    
13. Harry E. Chambers, Robert Craft. No Fear Management: Rebuilding Trust, Performance and Commitment in the New American Workplace. – М.: , 0. – 0 с.
    
14. Arthur R Couvillon. System for Advancement in the Fire Service. – М.: , 0. – 0 с.
    
15. Jay Alden Conger. Winning 'Em over: A New Model for Managing in the Age of Persuasion. – М.: , 0. – 0 с.
    
16. Jeffrey C. Shuman, Janice Twombly, David Rottenberg. Collaborative Communities: Partnering for Profit in the Networked Economy. – М.: , 0. – 0 с.
    
17. Kevin J. Fox. Efficiency in the Public Sector (Studies in Productivity and Efficiency). – М.: , 0. – 0 с.
    
18. David F. Beer. Writing and Speaking in the Technology Professions : A Practical Guide. – М.: , 0. – 0 с.
    
19. Brian M. Stecher, Mikala L. for Research in Vocational Education Rahn, Allen Ruby, Martha Naomi Alt, Abby Robyn. Using Alternative Assessments in Vocational Education. – М.: , 0. – 0 с.
    
20. Anantha Kumar Duraiappah. Computational Models in the Economics of Environment and Development (Economy & Environment, ?27). – М.: , 0. – 0 с.
    
21. George S. Yip. Asian Advantage : Key Strategies for Winning in the Asia-Pacific Region, Updated EditionAfter the Crisis. – М.: , 0. – 0 с.
    
22. Vinay Lal. The Empire of Knowledge: Culture and Plurality in the Global Economy. – М.: , 0. – 0 с.
    
23. Leah A. Haus. Unions, Immigration, And Internationalization: New Challenges and Changing Coalitions in the United States and France. – М.: , 0. – 0 с.
    
24. Cathy L. McHugh. Mill Family: The Labor System in the Southern Cotton Textile Industry, 1880-1915. – М.: , 0. – 0 с.
    
25. David L. Edgerton, Bengt Assarsson, Anders Hummelmose, Iikka P. Laurila, Kyrre Rickertsen, Per Halvor Vale. The Econometrics of Demand Systems: With Applications to Food Demand in the Nordic Countries (ADVANCED STUDIES IN THEORETICAL AND APPLIED ECONOMETRICS). – М.: , 0. – 0 с.
    
26. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с.
    
27. Baldur Eliasson, ?Baldur Eliasson, Yam Yee Lee, China Energy Technology Program. Integrated Assessment of Sustainable Energy Systems in China: The China Technology Program: A Framework for Decision Support in the Electric Sector of Shandong Province. – М.: , 0. – 0 с.
    
28. Mike Parnwell, Raymond L. Bryant, Michael J. G. Parnwell, Association of South-East Asian Studies in the United Kingdom. Environmental Change in South-East Asia: People, Politics and Sustainable Development (Global Environmental Change Series). – М.: , 0. – 0 с.
    
29. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
    
30. Anne C. Perry. The Evolution of U.S. Trade Intermediaries. – М.: , 0. – 0 с.
    
31. Daniel Dirks, Jean-Francois Huchet, Thierry Ribault. Japanese Management in the Low Growth Era: Between External Shocks and Internal Evolution. – М.: , 0. – 0 с.
    
32. Jerry N. Luftman. Competing in the Information Age: Align in the Sand. – М.: , 0. – 0 с.
    
33. William A. Dimma. Excellence in the Boardroom: Best Practices in Corporate Directorship. – М.: , 0. – 0 с.
    
34. Agnes L. DeFranco, Pender B. M. Noriega. Cost Control in the Hospitality Industry. – М.: , 0. – 0 с.
    
35. Ernst F. Bolten. Managing Time and Space in the Modern Warehouse: With Ready-To-Use Forms, Checklists & Documentation. – М.: , 0. – 0 с.
    
36. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с.
    
37. Joseph S. Nye, William A. Owens, James R. Schlesinger, R. James Woolsey, James A. Lewis, Joseph S., Jr. Nye, James Andrew Lewis, Erin Schlather, Csis Commission on Technology Security in the Twenty-First Century. Computer Exports and National Security: New Tools for a New Century : A Report of the Csis Commission on Technology Security in the 21St-Century (Csis Panel Reports.). – М.: , 0. – 0 с.
    
38. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
39. Oliver Gassmann, Gerrit Reepmeyer, Zedtwitz, Maximilian Von. Leading Pharmaceutical Innovation: Trends and Drivers for Growth in the Pharmaceutical Industry. – М.: , 2004. – 0 с.
    
40. Janice Arcaro. Creating Quality in the Classroom. – М.: , 0. – 0 с.
    
41. Debra Cameron. Reengineering Business for Success in the Internet Age : Business-to-Business E-commerce Strategies. – М.: , 0. – 0 с.
    
42. Larry Hirschhorn. Managing in the New Team Environment: Skills, Tools, and Methods. – М.: , 0. – 0 с.
    
43. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
    
44. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с.
    
45. Stephen E. Brock, Jonathan Sandoval, Sharon Lewis. Preparing for Crises in the Schools : A Manual for Building School Crisis Response Teams. – М.: , 0. – 0 с.
    
46. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с.
    
47. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с.
    
48. The Labor Market for Attorneys in the State of California: Past, Present, and Future. – М.: , 2003. – 0 с.
    
49. Local Enterprises in the Global Economy: Issues of Governance and Upgrading. – М.: , 2004. – 0 с.
    
50. Charles Rose. In the Midst of Life: A Hospice Volunteer's Story. – М.: , 2004. – 0 с.
    
51. Gillian M. Marcelle. Technological Learning: A Strategic Imperative For Firms In The Developing World. – М.: , 2005. – 0 с.
    
52. Richard J. Varey. Relationship Marketing : Dialogue and Networks in the E-Commerce Era. – М.: , 2003. – 0 с.
    
53. Donald Sloan. Culinary Taste: Consumer Behaviour in the International Restaurant Sector (Hospitality, Leisure and Tourism). – М.: , 2003. – 0 с.
    
54. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с.
    
55. Ervin Williams. The Global Entrepreneur : How to Create Maximun Personal Wealth in the New Knowledge-Information Era. – М.: , 2005. – 0 с.
    
56. Lowell L. L Bryan, Claudia L. I. Joyce. Mobilizing Minds: Creating Wealth From Talent in the 21st Century Organization. – М.: , 2007. – 300 с.
    
57. Vince Poscente. The Age of Speed: A New Perspective for Thriving in a More-Faster-Now World. – М.: , 2007. – 224 с.
    
58. Fuming Jiang, Bruce W. Stening. The Chinese Business Environment: An Annotated Bibliography (Advances in Chinese Economic Studies). – М.: , 2007. – 428 с.
    
59. Dennis S. Reina, Michelle L. Reina. Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization. – М.: , 2006. – 240 с.
    
60. Susan N. Wood. Florida Standards: A Handbook for Teaching in the Sunshine State. – М.: , 2006. – 144 с.
    
61. Pradyumna P. Karan, Dick Gilbreath. Japan in the 21st Century: Environment, Economy, and Society. – М.: , 2005. – 401 с.
    
62. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
63. Worker Participation: Current Research and Future Trends, Volume 16 (Research in the Sociology of Work). – М.: , 2006. – 432 с.
    
64. Peter Cochrane. Uncommon Sense: Out of the Box Thinking for An In the Box World. – М.: , 2004. – 254 с.
    
65. Martin Raiser, Anton Dobronogov, Alexander Kitain. Economic Cooperation in the Wider Central Asia Region (World Bank Working Papers) (World Bank Working Papers). – М.: , 2006. – 94 с.
    
66. Anthony Kastros. Mastering the Fire Service Assessment Center. – М.: , 2006. – 300 с.
    
67. Matti Viren. Gaming in the New Market Environment. – М.: , 2008. – 256 с.
    
68. Office for National Statistics, The Office for National Statistics. Key Population and Vital Statistics 2006: Local and Health Authority Areas. – М.: , 2008. – 112 с.
    
69. Office for National Statistics, The Office for National Statistics. Social Trends (38th Edition) (Social Trends). – М.: , 2008. – 264 с.
    
70. Sharon Weber. Hot in the Pot: A Survival Guide for the REAL YOU in the Corporate World. – М.: , 2008. – 120 с.
    
71. Leading in the Top Team: The CXO Challenge. – М.: , 2008. – 424 с.
    
72. Randy Shaw. Beyond the Fields: Cesar Chavez, the UFW, and the Struggle for Justice in the 21st Century. – М.: , 2008. – 368 с.
    
73. Dr. Wendy J. Flint. MarketplaceChristians.com: Devotions for Christians in the Workplace. – М.: , 2008. – 350 с.
    
74. Jason Monigold. The ESSENTIAL Handbook for Businesses in the US Virgin Islands. – М.: , 2008. – 124 с.
    
75. United Nations. Economic and Social Commission for Asia and the Pacific. Statistical Yearbook For Asia And The Pacific 2007 (Statistical Yearbook for Asia and the Pacific/Annuaire Statistique Pour L'asie Et Le Pacifique). – М.: , 2008. – 189 с.
    
76. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с.
    
77. United Nations. Economic and Social Commission for Asia and the Pacific. Eco-efficiency: A Practical Path to Sustainable Development, a Reference for Eco-efficiency Partnership in North-east Asia (Economic and Social Commision for Asia and the Pacific). – М.: , 2008. – 80 с.
    
78. United Nations. Economic and Social Commission for Asia and the Pacific. Climate Change Action in Asia and the Pacific: Lessons Learned and Policy Implications - a Guide to Clean Development Mechanism Projects Related to Municipal Solid Waste Management. – М.: , 2008. – 52 с.
    
79. United Nations. Economic and Social Commission for Asia and the Pacific. Transport and Communications Bulletin for Asia and the Pacific: Container Transportation by Railways (Economic and Social Commission for Asia and the Pacific). – М.: , 2008. – 126 с.
    
80. United Nations. Economic and Social Commission for Asia and the Pacific. Enhancing Pacific Connectivity: The Current Situation - Opportunities for Progress. – М.: , 2008. – 96 с.
    
81. Cass Wheeler. You've Gotta Have Heart: Achieving Purpose Beyond Profit in the Social Sector. – М.: , 2009. – 240 с.
    
82. Leading in the Top Team: The CXO Challenge. – М.: , 2010. – 428 с.
    
83. Carlos Medina. Essays in Economic Discrimination in the Labor Markets: Theory and Evidence. – М.: , 2010. – 232 с.
    
84. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с.
    
85. P. Fenn, S. Diacon, R. Hodges, P. Watson. Accounting for Risk in the NHS. – М.: CIMA Publishing, 2000. – 84 с.
    
86. David Stahel. Kiev 1941: Hitler's Battle for Supremacy in the East. – М.: Cambridge University Press, 2012. – 488 с.
    
87. The Emirates Center for Strategic Studies and Research. The Information Revolution and the Arab World: Its Impact on State and Society. – М.: I. B. Tauris, 1998. – 236 с.
    
88. Jane Eva Baxter. Archaeological Field Schools: A Guide for Teaching in the Field. – М.: , 2008. – 240 с.
    
89. Peter Brandon. Evaluating Sustainable Development in the Built Environment. – М.: , 2010. – 276 с.
    
90. Joseph Lemieux. Programming in the OSEK/VDX Environment. – М.: , 2010. – 359 с.
    
91. Keith Dawson. The Call Center Handbook. – М.: , 2010. – 0 с.
    
92. Madeline Bodin. The Call Center Dictionary. – М.: , 2010. – 227 с.
    
93. Peter Walker. Invisible Gardens – The Search for Modernism in The American Landscape. – М.: , 1994. – 384 с.
    
94. Efraim Karsh. Empires of the Sand – The Struggle for Mastery in the Middle East 1789–1923. – М.: , 1999. – 424 с.
    
95. Jeffrey Lewis. The Minimum Means of Reprisal – China?s Search for Security in the Nuclear Age. – М.: , 2007. – 200 с.
    
96. Andrew J Diamond. Mean Streets – Chicago Youths and the Everyday Struggle for Empowerment in the Multiracial City, 1908–1969. – М.: , 2009. – 358 с.
    
97. Stephen E. Brock. Preparing for Crises in the Schools. – М.: , 2001. – 432 с.
    
98. Michele Jaffe. The Story of O – Prostitutes & Other Good–for Nothings in the Renaissance (Paper). – М.: , 1999. – 208 с.
    
99. Michele Jaffe. The Story of O – Prostitutes & Other Good–for– Nothings in the Renaissance. – М.: , 1999. – 208 с.
    
100. Jeffrey Lewis. The Minimum Means of Reprisal – China?s Search for Security in the Nuclear Age. – М.: , 2007. – 200 с.
     
101. Michael F. Brown. War of Shadows – The Struggle for Utopia in the Peruvian Amazon. – М.: , 1994. – 298 с.
     
102. James G. Janossy. Practical TSO/ISPF for Programmers and the Information Center. – М.: , 1988. – 270 с.
     
103. Rethinking Programs for Youth in the Middle Years. – М.: , 2007. – 136 с.
     
104. James Gilbert. Men in the Middle – Searching for Masculinity in the 1950s. – М.: , 2005. – 256 с.
     
105. Fahmy. Negotiating for Peace in the Middle East. – М.: , 1983. – 0 с.
     
106. Peter Walker. Invisible Gardens – The Search for Modernism in The American Landscape (Paper). – М.: , 1996. – 382 с.
     
107. The Schomburg Center for Research in Black Culture. The Black New Yorkers. – М.: , 2001. – 480 с.
     
108. Tony Walsh. Lotus Notes® Release 3 in the OS/2® Environment. – М.: , 1994. – 450 с.
     
109. Randy Shaw. Beyond the Fields – Cesar Chavez, the UFW, and the Struggle for Justice in the 21st Century. – М.: , 2008. – 432 с.
     
110. Douglas J Macdonald. Adventures in Chaos – American Intervention for Reform in the Third World. – М.: , 1992. – 374 с.
     
111. Kim Gutschow. Being a Buddhist Nun – The Struggle for Enlightenment in the Himalayas. – М.: , 2004. – 352 с.
     
112. Efraim Karsh. Empires of the Sand – The Struggle for Mastery in the Middle East 1789–1923. – М.: , 2001. – 424 с.
     
113. Spencer Apollonio. Searching for Systems in the Gulf of Maine. – М.: , 2002. – 320 с.
     
114. Schomburg Center for Research in Black Culture, The New York Public Library. The Black New Yorkers. – М.: , 1999. – 480 с.
     
115. Innovative Performance Support: Strategies And Practices For Learning In The Workflow. – М.: , 2011. – 272 с.
     
116. John S. White. Envisioning Machine Translation in the Information Future : 4th Conference of the Association for Machine Translation in the Americas, AMTA 2000 Cuernavaca, Mexico. – М.: Springer, 2000. – 254 с.
     
117. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Beginning Windows NT Workstation 4.0 (Microsoft Windows NT). – М.: , . –  с.
     
118. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Advanced Word for Office 97 (Microsoft Word 97). – М.: , . –  с.
     
119. Sinem Kavak. Struggling for Survival in the Village. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
120. Colin Ruggiero. Science and Natural History Film in the Larger Media Environment. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
     
121. Khalid Al-Jaber and Mokhtar Elareshi. The Future of News Media in the Arab World. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
122. Colm Condon. A Bioaccumulation Model for PCBs in the Strait of Georgia, Canada. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
123. Cosmas Kujjo. Application of Remote Sensing for Gold Exploration in the Sudan. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
124. Abdullah Nasser Alwelaie. Role of Natural and Human Factors in the Degradation of Environment. – М.: LAP Lambert Academic Publishing, 2011. – 476 с.
     
125. Claire M. Hay. A wildfire hazard rating model for use in the wildland/urban interface. – М.: LAP Lambert Academic Publishing, 2011. – 212 с.
     
126. Nathaniel Umukoro. The Amnesty Program and the Quest for Peace in the Niger Delta. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
     
127. Ljupco Koskarov. Primary Education for Trumpet in the Republic of Macedonia. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
128. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
129. Shishir Tiwari. Protection of the Outer Space Environment under International Law. – М.: LAP Lambert Academic Publishing, 2014. – 160 с.
     
130. Shima Shahbazi and Hossein Pirnajmuddin. Myths of the West: Historiography in the Plays of Sam Shepard. – М.: LAP Lambert Academic Publishing, 2012. – 240 с.
     
131. Christine Krafft. Standard American English and South African English in a Call Centre Environment. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
132. Bibiana S. Komunte. The Current Materials Model in the Teaching of Language by ODL. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
     
133. Jose Manuel Oliveira. Adapting Multimedia Contents in the Virtual Home Environment. – М.: LAP Lambert Academic Publishing, 2012. – 296 с.
     
134. Nguyen Hoang Thuan. Applying Demo to Design a Portal for Entrepreneurs in the Netherlands. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
135. Antonio Giraldi. The Health Care Debate and Health Care Coverage in the USA Today. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
     
136. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
137. Steven Munkeby. Middle Manager Competencies Required for Success in the 21st Century. – М.: LAP Lambert Academic Publishing, 2010. – 268 с.
     
138. Juhi Jain. Study of Human Resources in the Contemporary Business Environment. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
139. Octavian Catalin Cucu. Price Engineering for SMEs in the Hotel Industry. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
140. Bushra Shamsad. Accommodating Street Enterprises in the Urban Built Environment. – М.: LAP Lambert Academic Publishing, 2010. – 356 с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
3. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
4. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
5. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
6. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
7. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
8. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
9. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
10. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
11. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
12. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005.
13. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
14. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
15. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
16. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
17. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
18. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
19. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
20. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
21. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
22. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
23. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
24. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
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