Результаты поиска

Лучшие результаты

1. Sezer Alper ZEREYALP and Nese CABAROGLU. EFL Teacher Educators' Attitudes towards CALL. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
   

Дополнительные результаты

1. Kari Nes. Developing Inclusive Teacher Education. – М.: , 2003. – 0 с.
   
2. The Role of the Community College in Teacher Education : New Directions for Community Colleges (J-B CC Single Issue Community Colleges). – М.: , 2003. – 0 с.
   
3. L.W. Anderson. International Encyclopedia of Teaching and Teacher Education. – М.: , 2010. – 0 с.
   
4. Ari?s. Western Attitudes toward Death. – М.: , 1974. – 0 с.
   
5. Philippe Aries. Western Attitudes toward Death – From Middle Ages to the Present. – М.: , 1975. – 122 с.
   
6. H Mcclosky. American Ethos – Public Attitudes Toward Capitalism & Democracy (Paper). – М.: , 1987. – 360 с.
   
7. Joan S Bissell, Anna Manring, Veronica A. Rowland. CyberEducator: The Internet and World Wide Web for K-12 and Teacher Education with Free Student CD-ROM and PowerWeb. – М.: , . –  с.
   
8. Radhamani R. Attitude Towards Physical Education. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
   
9. Mehmet Atif Ergun. Factors Affecting Attitudes toward Premarital Sex. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
   
10. Satyaprakash Nikose. Professional Attitude Towards Information Technology. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
11. Mugisho Ndabuli Theophile. Beliefs and attitudes towards male domestic violence in South Kivu. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
12. Michael Baffoka. Towards a More Effective English Language Teacher Education Programme. – М.: LAP Lambert Academic Publishing, 2011. – 196 с.
    
13. Solomon Buke. Statistical Analyses of Employees' Attitude towards Women as Leaders. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
14. Pradeep Baral. Resource Dependence and Attitudes Towards Wetland Conservation. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
15. Thomas Njoroge Kinga. Guidance,counseling & Attitudes Towards Sexual Behavior Among Students. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
16. Julia Louw. Teachers' perceptions and attitudes toward childhood sexuality. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
17. Catia Carvalho. Portuguese Faith and Attitude Towards Homosexuality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
18. Nabeel Abedalaziz. Personal Epistemology as Predictor of Attitudes toward ICT Usage. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
    
19. Masa Al-kurdi. Attitudes Towards Mental Illness. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
20. Leah Ozeroff. Predicting Attitudes Toward Affirmative Action by Individual Beliefs. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
    
21. Henok Feko. Attitude towards Teaching Practicum among Students & Teachers. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
22. Noel Mwenda. Locus of control and attitude toward seeking counseling help. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
23. FEMI ILEVBARE. Attitude Towards Solid Waste management. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
    
24. Barnabas Nwankwo and Tina Marire-Nwankwo. Variables influencing ambivalent sexist attitude towards men. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
    
25. Mah-E-Rukh Ahmed. Comparing on Teacher Education in England and Pakistan. – М.: Scholars' Press, 2013. – 384 с.
    
26. Manika Sharma. Graduate Students' Attitude Towards Multimedia Technology. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
27. Yenny Tay. Attitudes towards censorship of sexual content in Singapore Art. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
28. Meba Tadesse. Workers' Attitude towards Female Managers. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
29. Tichaona Mapolisa and Chipo Chirimuuta. ZOU BEd Educational Management Students' Attitudes towards use of ICT. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
30. Husain Nasaif. Attitudes toward Nurse Practitioner role in primary care settings. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
31. Alfred Ngirababyeyi. Attitudes Towards Mentally Ill in Ndera Neuropsychiatric Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
32. Irene Chesire. University Medical Students’ Attitude Towards Sports Participation. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
33. Tinkamanyire Clare and Sekiwu Denis. Pre-Marital Preparations and Attitudes towards Marriage. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
34. Mahsa Moshfegyan. Teacher Education in West Azerbaijan,Iran. – М.: LAP Lambert Academic Publishing, 2013. – 276 с.
    
35. Billy George Ng'ong'ah. Reflections on English Teacher Education. – М.: LAP Lambert Academic Publishing, 2013. – 260 с.
    
36. Mehmet Kanik. Apologies by ESL/EFL Teachers. – М.: LAP Lambert Academic Publishing, 2010. – 204 с.
    
37. Majid Elahi Shirvan and Yaser Rezvani. The Relationship Between EFL Teacher’s Locus of Control. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
    
38. Sezer Alper ZEREYALP and Nese CABAROGLU. EFL Teacher Educators' Attitudes towards CALL. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
39. Everlyne Ochome. Analysis of Oral Literature in Secondary Schools in Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
40. Ali Jahangard,Hamid-Reza Bolhari and Gholam-Reza Abbasian. Computer-Assisted EFL Teacher Evaluation. – М.: LAP Lambert Academic Publishing, 2014. – 112 с.
    
41. Sinh Van Ha. Second Language Acquisition in EFL Teacher Training in Vietnam. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
42. Marco Pellegrinelli. Identity Construction and Language Attitudes towards English in Spain. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
43. Zenah Dajem. Teachers' Attitude towards Teaching English Grammar:. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
44. Jane Gatumu. Teachers' & Students' Attitudes Towards Christian Religious Education. – М.: Scholars' Press, 2014. – 256 с.
    
45. Pius Peter Mgeni. Diploma Teacher Education in Tanzania. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
46. Suleiman Mwangi. Context-Based Learning Primary Teacher Education Model for Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
47. Nontokozo Mashiya. Educators' attitudes towards inclusive education. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
48. Sandeep Kumar. How Emotionally Intellegent are Teacher Educators. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
    
49. Manuel Rwodzi. Attitudes Towards Mathematics In Gweru Secondary Schools In Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
50. Mehmet Buldu. CONSTRUCTIVISM IN EARLY CHILDHOOD TEACHER EDUCATION. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
    
51. Momanyi Okioma Lazarus. Biology Teacher Education in Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 200 с.
    
52. Mumuni Thompson. Teachers' and Students' Perception of and Attitude Towards RME. – М.: LAP Lambert Academic Publishing, 2013. – 228 с.
    
53. Hoda M. Abu Hashem. Brain Based Learning and Teacher Education. – М.: LAP Lambert Academic Publishing, 2012. – 452 с.
    
54. Jabulani Sibanda. Elementary Reading Instruction for Teachers and Teacher Educators. – М.: LAP Lambert Academic Publishing, 2010. – 260 с.
    
55. KAKOMA LUNETA. Initial Teacher Education in Southern Africa. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
    
56. Gudula Naiga Basaza,M Valcke and A. R. Katahoire. Distance education and a Realistic Teacher Education Pedagogy in Uganda. – М.: LAP Lambert Academic Publishing, 2011. – 292 с.
    
57. Lucy Barbera. The Expressive Arts in Teacher Education. – М.: LAP Lambert Academic Publishing, 2011. – 248 с.
    
58. Robert Bisonga Mwebi and Sanjeev Sonawane. Teacher Education In Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 308 с.
    
59. Hui-chin Yeh. The shared learning of an EFL teacher study group. – М.: LAP Lambert Academic Publishing, 2010. – 240 с.
    
60. Ana Canen. Teacher Education and Competence in an Intercultural Perspective. – М.: LAP Lambert Academic Publishing, 2010. – 396 с.
    
61. Gamze Kurt. Teacher Educators'' Perspectives in Turkish Teacher Education Context. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
    
62. Veronika Moiseenko. Teacher Education in Armenia. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
63. Simon Phipps. Language Teacher Education, Beliefs and Classroom Practices. – М.: LAP Lambert Academic Publishing, 2010. – 236 с.
    
64. SAMSON R VICTOR. TEACHER-TRAINEES ACHIEVEMENT AND ATTITUDE TOWARDS ICT. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
    
65. Louise McLaughlin. EFL Teacher Cognition. – М.: LAP Lambert Academic Publishing, 2012. – 372 с.
    
66. Dilek Gokturk. STRING TEACHER EDUCATION IN TURKEY. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
    
67. Eric Otchoun. Teacher Educators Perceptions of Authentic Assessment Tasks. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
68. Minale Beyene. Evaluating Professional Development of Teacher Educators in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
    
69. Jyoti Khobragade. Interdisciplinary Teacher Education. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
70. Mohammed Rida. The Impact of Teachers Attitudes toward ICT on Students Achievement. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
    
71. M.S. Talawar and T.Pradeep Kumar. Capacity Building Programmes for Teacher Educators. – М.: LAP Lambert Academic Publishing, 2014. – 452 с.
    
72. GAURAV SHARMA. Open Educational Resources for Teacher Education. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
73. Navin Kumar Singh. Globalization and Language Teacher Education Trends. – М.: LAP Lambert Academic Publishing, 2012. – 340 с.
    
74. Nikhat Yasmin Shafeeq. Teacher Education. – М.: Scholars' Press, 2013. – 256 с.
    
75. Chandrakala Bagarti and Pradeep Kumar Mishra. Teacher Educator. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
76. Gebreslassie Gebremichael. Teachers’ and Learners’ Attitudes towards Authentic Materials. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
    
77. Tasleema Jan. Teaching aptitude of teacher educators. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
78. Teshome Gudissa. Quality in Teacher Education. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
79. John Oredo and Freddie Acosta. A Framework for Evaluating ICT Integration in Teacher Education. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
80. Ruth Guo. INFORMATION AND COMMUNICATION TECHNOLOGY LITERACY IN TEACHER EDUCATION. – М.: LAP Lambert Academic Publishing, 2010. – 216 с.
    
81. Osama A. Samarkandi. Students attitudes' toward computers in a Nursing Academic Environment. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
82. Md. Anisur Rahman. International Students’ Perceptions of & Attitudes Towards E-Resources. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
83. Karoline Grosas Nordbo Nordbo and Kanoknapat Suksong. Attitude towards Immigrants. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
    
84. Surya Pokhrel and Bal ram Bhattarai. Attitude towards Television advertising. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
85. Masum Iqbal and Shibli Shahriar. Consumer Attitudes towards Customized Marketing. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
86. Ahmad Farrah. Exploring tourists’ attitudes towards Cretan extra virgin olive oil. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
87. Zekarias Mekonnen Yigzaw. Buyers' Attitude towards Life Insurance Policy. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
88. Ravindra Reddy Tamidela and Rajya Lakshmi Nittala. Indian Consumers' Attitude Towards SMS Advertising. – М.: LAP Lambert Academic Publishing, 2013. – 364 с.
    
89. Dr. Gamal Sayed Abdelaziz. Consumer Attitudes toward the Marketing Practices. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
90. CHETAN DESAI. Consumer Attitudes towards Pricing Strategies Used By Western Union. – М.: LAP Lambert Academic Publishing, 2010. – 152 с.
    
91. Jayaraman Munusamy,Wong Chee Hoo and . Shankar. Students''Attitude Towards Advertising in Higher Education Institutions. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
    
92. Amir Masood. Celebrity endorsement affecting consumer's attitude towards the Ads. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
93. Saud Ilahi,Hussam Hamood Haider and Mazeen Mohammed Hawi. Employees’ Attitude towards the Organization. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
94. Sandeep Vij. Beliefs and Attitudes Toward Advertising in India. – М.: LAP Lambert Academic Publishing, 2012. – 368 с.
    
95. Subhendu Patnaik. International Student’s Attitude towards UK Management Degree. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
    
96. Naziha Ali Raza Jafri. The impact of continuing professional development on EFL teachers. – М.: LAP Lambert Academic Publishing, 2012. – 252 с.
    
97. Nitesh N. Patel. A Study On Government & Private Elementary Teacher Education. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
    
98. Kemal Sinan Ozmen. Drama Tasks for Teacher Education: From Research to Practice. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
99. Almaz Baraki Cherkos. Improving the Practicum in Kotebe College of Teacher Education. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
100. Tsitsi Dhliwayo and Chrispen Chiome. Mentoring: In teacher Education. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
     
101. Jiajia Xie. University EFL Teacher Professional Development In Online Environment. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
102. Washington Mhuru. Attitudes towards teaching and learning Literature in English. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
     
103. Anil Rakicioglu-Soylemez. Sense of Efficacy and Learning Beliefs of Pre-service EFL Teachers. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
104. Alfred Wamala. Teachers Attitudes Towards Mainstreaming. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
105. Margaret Nyambura,Leah Njiru and Alex Mwaura. Factors Influencing Teachers’ Attitudes toward Inclusive Education. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
106. Rui Yuan. Understanding Pre-service EFL teachers' identity construction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
     
107. Pedzisai Goronga. Pupils' Attitudes Towards Sex Education. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
108. Cem Balc?kanl?. Social Networking in Teacher Education. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
109. Lallawmsangi Hrahsel and Ramakanta Mohalik. Attitude Towards Teaching Of Primary School Teachers. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
110. Betelhem Tesfaye. Teachers' Attitude towards Authentic Language Teaching Materials. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
     
111. Jignesh B. Patel. Novice Teacher Educators. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
112. Amadu Musah Abudu. An Evaluation of in-in-out Programme of Teacher Education in Ghana. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
113. Vaibhav Jadhav. Teacher Educator. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
114. Ramakanta Mohalik. Teacher Education for Secondary Level. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
115. Ezzelden Ibrahim. Sudanese Secondary School Teacher's Readiness Towards E-learning. – М.: LAP Lambert Academic Publishing, 2012. – 232 с.
     
116. Sheikh Riad. Secondary Teacher Education Programs Of Bangladesh And Philippines. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
117. Anne Syomwene Kisilu. Curriculum Development For Early Childhood Teacher Education In Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
118. Kageni Njagi. Student Attitude Towards Web Based Learning Resources. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
119. Payal Mahajan. Adolescents & Parent’s Knowledge & Attitude Towards Family Planning. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
     
120. Sarah Turner. Pupils' Attitudes towards Primary and Secondary Science. – М.: LAP Lambert Academic Publishing, 2011. – 268 с.
     
121. Tony Monahan. An Empathetic Approach to Physical Education Teacher Education. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
     
122. Abdelilah Salim Sehlaoui. Developing ESL/EFL Teachers' Crosscultural Communicative Competence. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
     
123. Vincent Chiyongo. Management of Distance Teacher Education in Zambia. – М.: LAP Lambert Academic Publishing, 2012. – 264 с.
     
124. Lilyann Oyugi. Inclusive Education in Kenya: Perspectives of Special Educators. – М.: LAP Lambert Academic Publishing, 2011. – 212 с.
     
125. Shilpi Kumari. Challenges of Teacher Education in Jharkhand. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
     
126. Salmi Md Zahid. Student Characteristics & Attitudes Towards Science Subject. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
127. Mishal Aljnoobi Almotairi. The Attitudes of Educators Towards Inclusion. – М.: Scholars' Press, 2014. – 376 с.
     
128. Muhammad Sarwar. Study Habits, Attitude and Achievement. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
129. Rakesh Ranjan. Self Financed English Medium Teacher Education Institutions of Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
130. Paul Mabiru. Primary School Teachers Attitudes Towards Supervision. – М.: LAP Lambert Academic Publishing, 2014. – 148 с.
     
131. Mussa Shaffii Ngonyani and Margaretha Van der Werf. Teachers’ Self-Efficacy and Attitudes towards Inclusive Education. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
132. A. Z. M. Obaidullah. Beliefs and Attitudes Towards Teaching. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
133. Mahsa Moshfegyan. Teacher's attitude towards their assessment conducted by the students. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
     
134. Rasmirekha Sethy. Style and Strategy of In-service Teacher Education Programme. – М.: LAP Lambert Academic Publishing, 2014. – 252 с.
     
135. Bondu Raju. Post Graduate Students' Attitude Towards Research. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
136. Girma Shimelis Muluneh. Teachers' Performance Appraisal System. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
137. Shigeru Sasajima. An Exploratory Study of Japanese EFL Teachers’ Kokoro. – М.: LAP Lambert Academic Publishing, 2014. – 300 с.
     
138. Fouzia Ghias and Faizullah Tareen. Teachers attitude towards academic and professional qualifications. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
     
139. Nur Balkir. Visual Culture in Art Teacher Education. – М.: LAP Lambert Academic Publishing, 2014. – 224 с.
     
140. Muzeyyen Aykac Erdogan. Student's and teacher's attitudes towards the use of CMC. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
3. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
4. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
5. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
6. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
7. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
8. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
9. Будущее сегодня не такое, каким было вчера. интервью с Хоакином Урибарри Царрансом. Joaquin Uribarri Zarranz, руководителем департамента маркетинга и инноваций программ executive education испанского Instituto de Empresa. Р. Крецул, "Кадровый менеджмент", № 3, апрель 2006.
10. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
11. Наши клиенты всегда получают правдивую информацию. интервью с М. Котляревской, директором KPG Education Land. "Управление персоналом", № 11, июнь 2005.
12. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
13. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
14. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
15. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008.