Результаты поиска

Лучшие результаты

1. Michelle Gordi. Job Satisfaction of Call Centre Representatives. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
   

Дополнительные результаты

1. Natarajan Kumar. Values, Organizational Commitment and Job Satisfaction: An Empirical Evidence. – М.: , 2012. – 184 с.
   
2. Nurliyana Mohd Shazali. Occupational Stress and Job Satisfaction among Public Employees: A Case Study at Ministry of Science, Technology and Innovation, Malaysia. – М.: , 2012. – 76 с.
   
3. Abdul Sattar. Job Satistaction: Job Satisfaction of District Officers in Pakistan. – М.: , 2012. – 200 с.
   
4. Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks). – М.: , 2012. – 208 с.
   
5. Eric Roll Roll of Ipsden, Centre for Economic Policy Research. Independent and Accountable: A New Mandate for the Bank of England. – М.: , 0. – 0 с.
   
6. Maxwell J. Fry, Isaack Kilato, Sandra Roger, Krzysztof Senderowicz, David Sheppard, Francisco Solis, John Trundle, Bank of England Centre for Central Banking Studies. Payment Systems in Global Perspective. – М.: , 0. – 0 с.
   
7. Connell&burgess. Development Call Centre Indust (Routledge Studies in Buisness Organizatinon and Networks). – М.: , 2006. – 205 с.
   
8. Robert Teehan. Emotional Intelligence, Sense of Humor, and Job Satisfaction. – М.: , 2008. – 116 с.
   
9. Sanjit Maiti, Sanchita Garai, Sujeet Kumar Jha. Public-Private-Partnership vis-a-vis Livestock Extension Services: An Assessment of Role Performance and Job Satisfaction among 'Pranibandhus' from Eastern India. – М.: , 2012. – 116 с.
   
10. C Bernheimer. Figures of Ill Repute – Representing Prostitution in 19th Century France. – М.: , 1989. – 352 с.
    
11. Nathan Silver. The Making of Beaubourg – A Building Biography of the Centre Pompidou Paris (Paper). – М.: , 1997. – 218 с.
    
12. Heidi Sarna. Frommer?s® Caribbean Cruises & Ports of Call 2002. – М.: , 2001. – 640 с.
    
13. Matt Hannafin. Frommer?s® Cruises & Ports of Call 2005. – М.: , 2004. – 704 с.
    
14. Heidi Sarna. Frommer?s® Cruises & Ports of Call 2008. – М.: , 2007. – 736 с.
    
15. Jerry Brown. Frommer?s® Alaska Cruises & Ports of Call 2008. – М.: , 2008. – 288 с.
    
16. Tamar Schreibman. Frommer?s® Caribbean Ports of Call. – М.: , 2006. – 310 с.
    
17. Fran Wenograd Golden. Frommer?s® Alaska Cruises & Ports of Call 2009. – М.: , 2009. – 288 с.
    
18. Jerry Brown. Frommer?s® Alaska Cruises & Ports of Call 2007. – М.: , 2007. – 276 с.
    
19. Christine Roussel. The Art of Rockefeller Centre. – М.: , 2005. – 256 с.
    
20. Jerry Brown. Frommer?s® Alaska Cruises & Ports of Call 2004. – М.: , 2004. – 250 с.
    
21. Fran Wenograd Golden. Frommer?s® European Cruises & Ports of Call. – М.: , 2004. – 416 с.
    
22. Rudolf Arnheim. Power of the Centre – A Study of Composition in the Visual Arts – 20th Anniversary Edition. – М.: , 2009. – 256 с.
    
23. Fran Wenograd Golden. Frommer?s® European Cruises & Ports of Call. – М.: , 2000. – 432 с.
    
24. Jerry Brown. Frommer?s® Alaska Cruises & Ports of Call 2005. – М.: , 2005. – 280 с.
    
25. Heidi Sarna. Frommer?s® Cruises & Ports of Call 2006. – М.: , 2005. – 722 с.
    
26. Sarah Cameron. Caribbean Ports of Call: Berlitz Pocket Guide. – М.: Apa Publications Ltd, 2011. – 192 с.
    
27. Somanpreet Singh and Gagandeep Kaur. Teacher Job Satisfaction at Different Set-Ups: A Comparative Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
28. Pramod Kumar Das. Attitudes and Job Satisfaction of Physical Education Personnel. – М.: LAP Lambert Academic Publishing, 2014. – 204 с.
    
29. Horatio Sam-Aggrey. Labour Process Models and Call Centres in Newfoundland and Labrador. – М.: Scholars' Press, 2013. – 52 с.
    
30. Amit Verma and Sadaf Fatma. Job motivation of library professionals. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
31. Keke Motseke. Call Centre Agents and Class Identity. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
32. Quentin Wright. Factors affecting African American Faculty Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
33. Sindhuja Pullali. Organizational Communication & Job Satisfaction among faculty members. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
    
34. Shilpa Jain and Anup K.Singh. Job Burnout. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
    
35. Madansing D. Golwal,Dattatraya T. Kalbande and Channayya N. Math. Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
36. Madansing D. Golwal,Rajiv P. Lembhe and Datta T. Kalbande. Job Satisfaction of College Librarians. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
37. Wondwossen Mekuria. Young Audience's Satisfaction of Selected FM Radios. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
38. Shokouh Jiroudi and Naser Valaei. Job Satisfaction and Job Performance in Media Industry. – М.: LAP Lambert Academic Publishing, 2014. – 176 с.
    
39. Priyanka Suryavanshi. Life satisfaction of elderly in urban and semi urban families. – М.: Scholars' Press, 2014. – 168 с.
    
40. Keratilwe Bodilenyane. The Effect of HIVAIDS on Job Satisfaction amongst the Nurses. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
41. Justina Ngozi Ekere. Motivational Factor As A Correlate of Librarian's Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
    
42. Stephen Edema. Job Satisfaction of Public Sector Employees in Uganda. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
43. Han Zhiwei. A Study Of Indian Women Police. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
    
44. Tuija Koivunen. Gender in Call Centre Work. – М.: LAP Lambert Academic Publishing, 2012. – 320 с.
    
45. Maheshbabu Pratihasta. Impact of Job Satisfaction on Mental Health. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
46. Nadiema Hassen. The relationship between job satisfaction and citizenship behaviour. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
    
47. A. Velayudhan and T. Veeramani. Job Satisfaction of Health Professionals. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
    
48. Sudha Katyal and Chanpreet Kaur. Burnout,Ways of Coping and Job Satisfaction among Doctors. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
49. Zeenat Zahoor. Job Satisfaction of Teachers. – М.: LAP Lambert Academic Publishing, 2013. – 280 с.
    
50. Tiiu Kamdron. Work Motivation and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
    
51. Ismat Haider Syeda and Anwar Momna. Work Life balance and Job Satisfaction Among Employees. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
52. Jana Jancova. Job Satisfaction in Teachers. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
53. Abimbola Akanni. Shiftwork, Job Satisfaction and Family Life. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
54. Vijay Kumar Sodadas and Gananath Khilla. Constructs of Job Satisfaction a Study in an Indian organisation. – М.: LAP Lambert Academic Publishing, 2014. – 240 с.
    
55. Sudha Katyal,Ronica Katyal and Tanu Goyal. Job Stress, EQ & Job Satisfaction in Bankers. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
56. Suhina Bhaduri. Impact of Quality of Life and Job Satisfaction on Coping Strategies. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
57. Cajertane Syallow Makero. Policies and Practices Impacting Job Satisfaction Among Nurses. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
58. Sophia Aryeetey. Investigating Job Satisfaction of Caregivers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
59. Ramesh Kumar,Assad Hafeez and Babar Tasneem Shaikh. Job satisfaction amongst public health professionals of Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
60. Simon Macharia Kamau. Inventory on Job Description of Nurse Managers in Developing Countries. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
61. Wang Xiaohui. Transformational Leadership and Job Satisfaction among Nurses in China. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
62. Fatima Rosaline Mary. Job Satisfaction. – М.: Scholars' Press, 2013. – 388 с.
    
63. Bassem E. Maamari. The impact of the use of information systems on job satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 408 с.
    
64. Meenakshi Sharma,Sonu Goel and Pramod Gupta. Job satisfaction among public sector doctors in northern Indian city. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
    
65. Christine Krafft. Standard American English and South African English in a Call Centre Environment. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
66. Steven Jumawan Sumaylo. Job Satisfaction of HEI''s Faculty Members in SIQUIJOR. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
    
67. Safdar Rehman Ghazi. Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 204 с.
    
68. Daniel W Kasomo. Determinants of Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 104 с.
    
69. Tasleema Jan. Job Satisfaction of Married and Unmarried Teachers. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
70. Michelle Gordi. Job Satisfaction of Call Centre Representatives. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
    
71. Khalizani Khalid,Khalisanni Khalid and Siew Phaik Loke. The impact of rewards and motivation on job satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
72. Ali Abbas. Motivational Factors and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
73. Asvir Naveed. Relationship Between Organizational Climate And Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
74. John Twahirwa. Impact Of Remuneration On Job Satisfaction And Commitment. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
75. Amna Arif and Aisha Chohan. Job Satisfaction & Organizational Citizenship Behavior. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
76. Mugheera Maqbool. To Determine Relationship Between Workvalues and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
77. Ratna Kishor Namburu. Job Satisfaction of Employees. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
    
78. Hira Aftab and Waqas Idrees. Influence of Job Satisfaction in escalating Employee Performance. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
    
79. Bashir Ahmad,Muhammad Shahbaz Arif and Nadeem Sohail. Organizational Ethics and Job satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
80. Tabitha Murerwa and Harriet Kidombo. Factors Of Job Satisfaction Among Secondary Schoolteachers In Kenya. – М.: LAP Lambert Academic Publishing, 2013. – 204 с.
    
81. Mohammed Abdul Quddus. Job Satisfaction among Non-Teaching Employees of Indian Universities. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
82. Shewayirga Assalf. Job Satisfaction And Its Influence On The Performance Of Employee. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
83. Santhi Govindan. Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
84. Mehak Baig. Impact of Stress Determinants on Job Satisfaction among Nursing Staff. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
85. Wogene Kasa. Employees' Empowerment, Job Satisfaction and Intent to Leave. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
86. Dr. Lakshmi kanta Jana and Dr. Pijushkanti Panigrahi. Job Satisfaction of College Librarians. – М.: LAP Lambert Academic Publishing, 2011. – 444 с.
    
87. Shaik Nafeez Umar and Shaik Nishatulla. Measuring Job Satisfaction in Power Distribution Limited. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
    
88. Abi Ealias and Jijo George. Emotional Intelligence And Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
89. Gaurav Sethi. Job Satisfaction Related To Various Aspects. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
90. Ram Chander. Job Satisfaction and Organizational Climate in Libraries in India. – М.: LAP Lambert Academic Publishing, 2012. – 204 с.
    
91. Jai Prakash Sharma and Naval Bajpai. Exploring Job Satisfaction Dimensions in Indian Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
    
92. Edwin Quinn and Harish C. Chandan. Differences in leadership practices and job satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
93. Niharika Gaan. Nature of Job Satisfaction among Information System Professionals. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
    
94. Rakesh Pathak. Job satisfaction among workers of garment manufacturing units in India. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
    
95. Gloria Tuwei and Loice Maru. Indicators of Job Satisfaction for Employees Overview of Career Change. – М.: LAP Lambert Academic Publishing, 2013. – 148 с.
    
96. Gazi Hossain. Quality of Working Life, Job Satisfaction and Job Behavior of Workers. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
    
97. Nurliyana Mohd Shazali. Occupational Stress and Job Satisfaction among Public Employees. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
98. Ijaz Ahmad Afridi. Employee's Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
99. Aliya Bushra. Impact Of Job Satisfaction On Turnover Intentions. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
100. Tarisai Chikungwa. Job Satisfaction on Organisational Commitment among Academics. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
101. Elias Negasu. Determinants of Job Satisfaction of Employees. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
102. Pooja Tiwari and Rajesh Verma. Occupational Stress and Job satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
103. Amararajan Durarajen. LEADER-MEMBER EXCHANGE (LMX)AND JOB SATISFACTION. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
104. Glory Violet Aron. Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
105. K. Sundar and P. Ashok Kumar. Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
106. Samydurai Balamurugan. Employees and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
     
107. Sowmya K. R. Job Satisfaction of Bank Officers In Chennai-India. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
108. Natarajan Kumar. Values, Organizational Commitment and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
109. Wasihun Mohammed. Internal Service Climate and Empowerment Effect on Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
110. Sardar Ajmaal Ali. Job Satisfaction: Single or Multiple Dimensional. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
111. Ning Sun,Dongmei Lv and Qiujie Li. The impact of nurse empowerment on job satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
     
112. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
113. JULIAN KIKAO. The Role of Compensation on Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
114. Sisay Eshetu. Training , Employees' Motivation And Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
115. Talluru Sreenivas. Organisational Climate and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
116. Nabeel Al-Faify. Occupational Stress and Job Satisfaction of Radiologic Technologists. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
     
117. Leah Muthoni Njiru,Alex Mwaura and Margaret Nyambura. Factors Influencing Motivation and Job Satisfaction of Teachers. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
118. Severina Wambeti Njagi and Moses Maina. The Relationship between Motivation and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
     
119. Ravi Aluvala. Perceived HRD climate and Job Satisfaction in Select IT Companies. – М.: LAP Lambert Academic Publishing, 2014. – 264 с.
     
120. Shaima Alraiy. Job Satisfaction and non-Governmental Organizations in Yemen. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
121. Sajjadul Haq Safi and Waseef Jamal. A study of Employee Satisfaction in terms of Organizational Culture. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
122. Sahar Mahmood El-Khedr Abd El-Gawad and Manal Moussa Ibrahim. Effective Communication and Job Satisfaction among Staff Nurses. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
     
123. Kiran Yadav and D. S. Dhillon. Job Satisfaction of Agricultural Scientists of SAUs of India. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
124. Gurinder Kaur and Gursharan Singh Kainth. Job Satisfaction of College Teachers. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
125. Ravi Kumar Bhat and Mohammad Yousuf Ganai. Personality Factors, Values and Job Satisfaction of Employees. – М.: LAP Lambert Academic Publishing, 2013. – 252 с.
     
126. Prakasha G.S,H.R Jayamma and Thiru malesha. Teacher effectiveness depends on Job satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
127. Rashmi Shahu. Emotional intelligence,job satisfaction and performance. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
128. Fredrieka Elizabeth Botes. Job satisfaction in selected New Zealand special needs schools. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
129. John Acire. Leadership Styles, Job Satisfaction and School Commitment in Uganda. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
130. Gurvir Singh. Job Gratification Of Physical Educationists Of Punjab. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
131. Manjula Reddy,V. V. Bharathi and Gopal Krishna C. Job Satisfaction of Pre School Teachers. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
132. Mary Afi Mensah. Leadership and Job Satisfaction in Higher Education. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
     
133. Pamela E. Lowry. Job Satisfaction of Directors of Special Education. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
134. Durrell Dickens. Measuring Adjunct Instructor Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
135. Kavita Bhatnagar,Amarjit Singh and Kalpana Srivastava. Job Satisfaction among Medical Teachers. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
136. Felicita Njuguna. Leadership Effectiveness and Job Satisfaction: Educational Leadership. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
     
137. Shibli Shahriar and Afsana Afroz. Job Satisfaction of Employees. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
138. Mary-Joan Nsenkyire and Anna Hughton. Career Aspirations And Job Satisfaction : Survey Of Ghanaian PYS. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
139. Jasim Ahmad. Personality Patterns And Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
     
140. M.L. Jaidka. Comparison of job satisfaction among sc and non- sc teachers. – М.: LAP Lambert Academic Publishing, 2015. – 112 с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
5. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
6. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
7. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
8. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
9. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
10. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
11. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
12. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
13. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
14. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
15. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
16. Job offer: воспринимаем адекватно, реагируем правильно. Е. Исаева, С.  Клименко, "Кадровик.ру", N 12, декабрь 2011 г.
17. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
18. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
19. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008.