Результаты поиска

Лучшие результаты

1. Warren R. Plunkett. Management : Meeting and Exceeding Customer Expectations (with InfoTrac). – М.: , 2004. – 0 с.
   

Дополнительные результаты

1. Robert Slater. Jack Welch and the G.E. Way: Management Insights and Leadership Secrets of the Legendary CEO. – М.: McGraw-Hill Companies, 1998. – 328 с.
   
2. Christopher Carosa. 401(k) Fiduciary Solutions: Expert Guidance for 401(k) Plan Sponsors on how to Effectively and Safely Manage Plan Compliance and Investments by ... Burden with Experienced Professionals. – М.: , 2012. – 320 с.
   
3. Baruch Lev. Intangibles: Management, Measurement, and Reporting. – М.: , 0. – 0 с.
   
4. Jane Henry, David Walker. Managing Innovation and Change. – М.: , 0. – 0 с.
   
5. Judith A. Siess. Time Management, Planning, and Prioritization for Librarians. – М.: , 0. – 0 с.
   
6. David Cowan. Taking Charge of Organizational Conflict: A Guide to Managing Anger and Confrontation. – М.: , 0. – 0 с.
   
7. Kris Cole. Make Time: Practical Time Management that Really Works. – М.: , 0. – 0 с.
   
8. Brad Humphrey, Jeff Stokes. TeamGuides : A Self-Directed System for Teams. – М.: , 0. – 0 с.
   
9. Walter F. Scanlon. Alcoholism and Drug Abuse in the Workplace : Managing Care and Costs Through Employee Assistance Programs Second Edition. – М.: , 0. – 0 с.
   
10. Ann J. Boehme. Planning Successful Meetings and Events: A Take-Charge Assistant Book (Take-Charge Assistant Series). – М.: , 0. – 0 с.
    
11. Ramon J. Aldag, Loren W. Kuzuhara, Raymon J. Aldag. Management and Organizational Behavior: An Integrated Skills Approach with InfoTrac College Edition. – М.: , 0. – 0 с.
    
12. Lynda M Applegate, Robert D. Austin, F. Warren McFarlan, Lynda Applegate, Robert Austin, F. Warren McFarlan. Corporate Information Strategy and Management: Text and Cases. – М.: , 0. – 0 с.
    
13. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
    
14. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с.
    
15. Managing Change and Transition. – М.: Harvard Business School Press, 2003. – 160 с.
    
16. Larry Wilson. Stop Selling, Start Partnering : The New Thinking About Finding and Keeping Customers. – М.: , 0. – 0 с.
    
17. B. S. Dhillon, B.S. Dhillon. Engineering and Technology Management Tools and Applications (Artech House Technology Management and Professional Development Library). – М.: , 0. – 0 с.
    
18. Jerry W. Koehler, Joseph Pankowski. Teams in Government: A Handbook for Team-Based Organization. – М.: , 0. – 0 с.
    
19. Michael Zanko. The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies (New Horizons in Management Series). – М.: , 0. – 0 с.
    
20. V. Sundararajan, Peter Dattels, H. J. Blommestein. Coordinating Public Debt and Monetary Management: Institutional and Operational Arrangements. – М.: , 0. – 0 с.
    
21. Andrew Jones. Management Consultancy and Banking in an Era of Globalization. – М.: , 0. – 0 с.
    
22. Mattheus F.A. Goosen, Matthew Goosen, Walid H. Shayya. Water Management, Purificaton, and Conservation in Arid Climates, Volume I. – М.: , 0. – 0 с.
    
23. Michael Atchia, Shawna Tropp. Environmental Management : Issues and Solutions. – М.: , 0. – 0 с.
    
24. Daniel L. Plung, Tracy T. Montgomery. Professional Communication With Infotrac: The Corporate Insider's Approach. – М.: , 0. – 0 с.
    
25. Encyclopedia of Security Management : Techniques and technology. – М.: , 0. – 0 с.
    
26. Brad Jackson. Management Gurus and Management Fashions: A Dramatistic Inquiry. – М.: , 0. – 0 с.
    
27. James L. Heskett, W. Earl Sasser, Christopher, W.L. Hart. SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME. – М.: , 0. – 0 с.
    
28. Alfredo Zingale, Matthias Arndt. New Economy Excellence Series, New Economy Emotion: Engaging Customer Passion with e-CRM. – М.: , 0. – 0 с.
    
29. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
    
30. Jeffrey J. Fox. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients. – М.: Hyperion, 2000. – 192 с.
    
31. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
32. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с.
    
33. Hamish Pringle, William Gordon. Brand Manners: How to Create the Self Confident Organization to Live the Brand. – М.: , 0. – 0 с.
    
34. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
    
35. Robert Jackson, Paul Wang. Strategic Database Marketing. – М.: , 0. – 0 с.
    
36. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с.
    
37. Isobel W. Heathcote. Integrated Watershed Management : Principles and Practice. – М.: , 0. – 0 с.
    
38. Ronald R. Jordan, Katelyn L. Quynn. Planned Giving : Management, Marketing, and Law (Wiley Nonprofit Law, Finance and Management Series). – М.: , 0. – 0 с.
    
39. Robert Slater. Jack Welch and the GE Way : Management Insights and Leadership Secrets of the Legendary CEO. – М.: , 2004. – 0 с.
    
40. Knowledge Management : Concepts and Best Practices. – М.: , 2003. – 0 с.
    
41. William J. Baumol. Microeconomics : Principles and Policy (with InfoTrac). – М.: , 2005. – 0 с.
    
42. William J. Baumol. Macroeconomics : Principles and Policy (with InfoTrac). – М.: , 2005. – 0 с.
    
43. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
44. Foundation Management : Innovation and Responsibility at Home and Abroad. – М.: , 2003. – 0 с.
    
45. Roberta (Robin) Russell. Operations Management : Quality and Competitiveness in a Global Environment. – М.: , 2005. – 0 с.
    
46. BARTLETT. Transnational Management: Text and Cases. – М.: , 2003. – 0 с.
    
47. Robert F. Hartley. Management Mistakes and Successes. – М.: , 2004. – 0 с.
    
48. Daniel J. Polito. The Direct Marketing Cookbook : A Recipe for Getting and Keeping Customers. – М.: , 2004. – 0 с.
    
49. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
50. Jeffrey S. Harrison. Hospitality Strategic Management : Concepts and Cases. – М.: , 2004. – 0 с.
    
51. Charles E. Watson. How Honesty Pays : Restoring Integrity to the Workplace. – М.: , 2005. – 0 с.
    
52. Warren R. Plunkett. Management : Meeting and Exceeding Customer Expectations (with InfoTrac). – М.: , 2004. – 0 с.
    
53. Margaret A. Neale. Identity Issues in Groups (Research on Managing Groups and Teams, Volume 5). – М.: , 2003. – 0 с.
    
54. Anne Swartzlander. Serving Internal and External Customers. – М.: , 2003. – 0 с.
    
55. Paul Copley. Marketing Communications Management : Concepts and Theories, Cases and Practices. – М.: , 2004. – 0 с.
    
56. William L. Cron. Dalrymple's Sales Management : Concepts and Cases. – М.: , 2005. – 0 с.
    
57. Jim Mazzullo, Peter Wheatley. SAP R/3 for Everyone: Step-by-Step Instructions, Practical Advice, and Other Tips and Tricks for Working with SAP. – М.: Prentice Hall Ptr, 2005. – 320 с.
    
58. Ethelbert N. Chukwu. A Mathematical Treatment of Economic Cooperation and Competition Among Nations, with Nigeria, USA, UK, China, and the Middle East Examples, Volume 203 (Mathematics in Science and E. – М.: , 2005. – 358 с.
    
59. Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. – М.: , 2007. – 704 с.
    
60. Joachim Zentes, Dirk Morschett, Hanna Schramm-Klein. Strategic Retail Management: Text and International Cases. – М.: , 2007. – 380 с.
    
61. Harold Ph.D. Kerzner, Frank P. Saladis. Project Management Workbook and PMP/CAPM Exam Study Guide , 9th Edition. – М.: , 2006. – 416 с.
    
62. Suresh P. Sethi, Gerald L. Thompson. Optimal Control Theory: Applications to Management Science and Economics. – М.: , 2005. – 524 с.
    
63. Michael A. Hitt, R. Duane Ireland, Robert E. Hoskisson. Strategic Management: Concepts and Cases (with InfoTrac). – М.: , 2006. – 992 с.
    
64. Joe Vitale, Bill Hibbler. Meet and Grow Rich: How to Easily Create and Operate Your Own "Mastermind" Group for Health, Wealth, and More. – М.: , 2006. – 240 с.
    
65. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
66. Thomas A. Cook. Global Sourcing Logistics: How to Manage Risk And Gain Competitive Advantage in a Worldwide Marketplace. – М.: , 2006. – 378 с.
    
67. Simon Ramo. Meetings, Meetings And More Meetings: Getting Things Done When People Are Involved. – М.: , 2005. – 141 с.
    
68. Edith Sparks. Capital Intentions: Female Proprietors in San Francisco, 1850-1920 (The Luther H. Hodges Jr. and Luther H. Hodges Sr. Series on Business, Society, and the State). – М.: , 2006. – 320 с.
    
69. Frank J. Fabozzi. Cash Management : Products and Strategies. – М.: Wiley, 2000. – 194 с.
    
70. Michael A. Hitt, R. Duane Ireland, Robert E. Hoskisson. Strategic Management: Competitiveness and Globalization: Concepts and Cases. – М.: South-Western College Pub, 2008. – 760 с.
    
71. Sales Management: Analysis and Decision Making. – М.: South-Western, Thomson, 2006. – 480 с.
    
72. Phil Fragasso. Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life. – М.: , 2008. – 304 с.
    
73. Building Intuition: Insights from Basic Operations Management Models and Principles (International Series in Operations Research & Management Science). – М.: , 2008. – 186 с.
    
74. Peter Cheverton. Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status (Key Account Management: Tools & Techniques for Achieving Profitable). – М.: , 2008. – 368 с.
    
75. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
    
76. Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). – М.: , 2008. – 519 с.
    
77. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
    
78. Paul B. Thornton. Management-Principles and Practices - Second Edition. – М.: , 2008. – 160 с.
    
79. Manfred F. R. Kets de Vries and Randel S. Carlock with Elizabeth Florent-Treacy. Family Business on the Couch: A Psychological Perspective. – М.: John Wiley and Sons, Ltd, 2008. – 328 с.
    
80. Investment Management: Meeting the Noble Challenges of Funding Pensions, Deficits, and Growth (Wiley Finance). – М.: , 2009. – 450 с.
    
81. Paul B. Thornton. Management-Principles and Practices - Third Edition. – М.: , 2009. – 132 с.
    
82. Irma Becerra-Fernandez, Rajiv Sabherwal. Knowledge Management: Systems and Processes. – М.: , 2010. – 352 с.
    
83. Bel G. Raggad. Information Security Management: Concepts and Practice. – М.: , 2010. – 871 с.
    
84. Gary L. Richardson. Project Management Theory and Practice. – М.: , 2010. – 578 с.
    
85. Norman B. Macintosh. Management Accounting and Control Systems. – М.: , 2010. – 352 с.
    
86. Andrew Kakabadse, Nada Kakabadse. Rice Wine with the Minister: Distilled Wisdom to Manage, Lead and Succeed on the Global Stage. – М.: , 2010. – 256 с.
    
87. Christine B. Tayntor. Project Management Tools and Techniques for Success. – М.: , 2010. – 290 с.
    
88. Jonathan Reuvid. The Business Guide to Credit Management: Advice and Solutions for Cost Control, Financial Risk Management and Capital Protection (Business Guides). – М.: , 2010. – 224 с.
    
89. Mike Goldberg, Eric Palladini. Managing Risk and Creating Value With Microfinance. – М.: , 2010. – 136 с.
    
90. Paul M. Collier. Fundamentals of Risk Management for Accountants and Managers: Tools and Techniques. – М.: Elsevier, 2009. – 302 с.
    
91. Marcha van Dijk. Luxury Fashion Management: Brand and Marketing Management in the ever-changing Luxury Fashion Industry. – М.: VDM Verlag Dr. Muller, 2009. – 72 с.
    
92. Jon Schreibfeder. Achieving Effective Inventory Management. – М.: Effective Inventory Management, 2010. – 316 с.
    
93. Dr. Jim Sheard. Relationship Marketing for Solopreneurs: How to Build Rewarding Connections in Work and Life (Volume 1). – М.: , 2011. – 146 с.
    
94. Reinventing Interactive And Direct Marketing: Leading Experts Show How To Maximize Digital Roi With Idirect And Ibranding Imperatives. – М.: , 2011. – 256 с.
    
95. Bonnie Biafore. Successful Project Management: Applying Best Practices and Real-World Techniques with Microsoft Project: Applying Best Practices, Proven Methods, and ... with Microsoft Project. – М.: , 2011. – 464 с.
    
96. Michael A. Hitt, R. Duane Ireland, Robert E. Hoskisson. Strategic Management: Competitiveness and Globalization: Concepts and Cases. – М.: South-Western College Pub, 2008. – 482 с.
    
97. Harold Kerzner. Project Management Workbook and PMP/CAPM Exam Study Guide. – М.: , 2009. – 480 с.
    
98. Timothy Johnson. Microsoft Project Management 2007 Toolkit – Microsoft Office Project 2007 Step by Step and In the Trenches with Microsoft Office Project 2007. – М.: , 2009. – 912 с.
    
99. Huu Tue Huynh, Van Son Lai, Issouf Soumare. Stochastic Simulation and Applications in Finance with MATLAB Programs. – М.: Wiley, 2008. – 356 с.
    
100. Bonnie Biafore. Successful Project Management – Applying Best Practices and Real–World Techniques with Microsoft Project. – М.: , 2011. – 400 с.
     
101. Robert Cryer, Tamara Hervey and Bal Sokhi-Bulley, with Alexandra Bohm. Research Methodologies in EU and International Law. – М.: , 2011. – 142 с.
     
102. Edited by Christian Joerges and Navraj Singh Ghaleigh with a Prologue by Michael Stolleis and an Epi. Darker Legacies of Law in Europe. – М.: , 2011. – 440 с.
     
103. Edited by Rachel Cook and Shelley Day Sclater, with Felicity Kaganas. Surrogate Motherhood. – М.: , 2011. – 324 с.
     
104. Perfect Phrases For Professional Networking: Hundreds Of Ready-To-Use Phrases For Meeting And Keeping Helpful Contacts – Everywhere You Go. – М.: , 2011. – 208 с.
     
105. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
106. The Ama Handbook Of Project Management. – М.: , 2011. – 544 с.
     
107. 101 Project Management Problems And How To Solve Them. – М.: , 2011. – 256 с.
     
108. Gabriele Piccoli. Information Systems for Managers: Text and Cases. – М.: John Wiley and Sons, Ltd, 2012. – 560 с.
     
109. Jack Lewis, Adrian Webster. Sort Your Brain Out: Boost Your Performance, Manage Stress and Achieve More. – М.: Capstone, 2014. – 216 с.
     
110. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с.
     
111. Stefan Conrads and Ayman Ahmed Ezzat Othman. Industrialised Building Systems for Housing the Poor in South Africa. – М.: LAP Lambert Academic Publishing, 2011. – 196 с.
     
112. Xinquan Sheena Yang. Managing Relationships and Developing Sustainability. – М.: LAP Lambert Academic Publishing, 2014. – 284 с.
     
113. Rex Lumpombwe Sampa. Effective Communication between an organization and its customers. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
114. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
115. Parijat Borgohain. Managing Home and Work: Role of Dual Career Couples in Guwahati City. – М.: LAP Lambert Academic Publishing, 2010. – 296 с.
     
116. Zubia Bilal,Ayesha Bilal and Saira Hadi. Interleukin-6 And Interleukin-8 Relationship With Insulin Resistance. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
117. Abdul Hakkim V.M. and Sajeena S. GIS Integrated Site Specific Drip Fertigation. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
     
118. Shiva Devkota. Management Systems and Contribution Dimensions of Forest Resources. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
119. Girma Kibatu Berihie and Abaynesh Teka. Quality of Liver & Kidney Functional Tests among Medical Laboratories. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
120. David Kobla Semordzi. Supervisor's Conflict Management Style and Causal Attribution. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
121. Francis Sefali. Performance management system and accountability. – М.: LAP Lambert Academic Publishing, 2011. – 304 с.
     
122. Sorin Briciu. Informational system of management accounting and costs. – М.: LAP Lambert Academic Publishing, 2012. – 232 с.
     
123. Niyazi ARI and GOKHAN APAYDIN. Bezier and B-spline Techniques with Matlab. – М.: LAP Lambert Academic Publishing, 2009. – 156 с.
     
124. GABRIELA MIRCEA,MIHAELA NEAMTU and DUMITRU OPRIS. Uncertain, stochastic and fractional dynamical systems with delay. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
     
125. Grace Wang. Self-managment Techniques and Bipolar Disorder. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
     
126. Adel Ahmed Mohammed and Noha Elsayed Ibrahim. Association of hepatitis B and C viruses infections with lung cancer. – М.: LAP Lambert Academic Publishing, 2013. – 264 с.
     
127. Vivek Kumar,Pankaj Kumar and Tarsem Kumar. 5G: Insight into future. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
128. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
129. Peter Sun San Wong,Philip A. Neck and Tom T. C. Yu. When East meets West. – М.: LAP Lambert Academic Publishing, 2013. – 228 с.
     
130. J.L. Jonathan Tuovinen. Exceeding Expectations. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
131. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
132. Faustino Taderera and Zebert Mahachi. International Logistics. – М.: LAP Lambert Academic Publishing, 2010. – 696 с.
     
133. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
134. Nadav Goldschmidt. Managing Customer Expectations. – М.: LAP Lambert Academic Publishing, 2009. – 120 с.
     
135. Chinedu Ngene and Umer Ghauri. The Role of Effective Leadership in Managing Innovation and Change. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
136. Main Naser Alolayyan. TQM and Operational Flexibility impact on Hospital Performance. – М.: LAP Lambert Academic Publishing, 2012. – 372 с.
     
137. Qureshi M. I,Bhatti M. N and Khan M. M Zaman K. Project Management: Tools and Techniques. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
138. Affero Ismail and Norhasni Zainal Abiddin. Graduate Students' Resource Needs. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
139. Karen Mitchell and Sarah Mitchell Hansen, with Rick Rodgers. Model Bakery Cookbook. – М.: , 2013. – 208 с.
     
140. H. Rider Haggard. The Wizard. – М.: T8RUGRAM, 2018. – 244 с.
     

Лучшие результаты

Дополнительные результаты

1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
2. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
3. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
4. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
5. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
6. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
7. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
8. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
9. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
10. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
11. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
12. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
13. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
14. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
15. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
16. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
17. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
18. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
19. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
20. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
21. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
22. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.