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Лучшие результаты Theobald Theodory. Service Delivery in Informal Settlements of Tanzania. – М.: LAP Lambert Academic Publishing, 2011. – 76 с. Дополнительные результаты Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с. Yair Aharoni. Changing Roles of State Intervention in Services in an Era of Open International Markets (International Management). – М.: , 0. – 0 с. Andrew Jones. Management Consultancy and Banking in an Era of Globalization. – М.: , 0. – 0 с. Jonathan Brock, David B. Lipsky, Industrial Relations Research Association. Going Public: The Role of Labor-Management Relations in Delivering Quality Government Services (Irra Research Volume Ser). – М.: , 0. – 0 с. J. R. Bryson, P. W. Daniels. 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