Результаты поиска

Лучшие результаты

1. Margo Chevers. Stop the Bad Service. – М.: , 0. – 0 с.
   
2. Rafi Mohammed. The Art of Pricing: How to Find the Hidden Profits to Grow Your Business. – М.: , 2005. – 240 с.
   
3. Leigh Brill. A Dog Named Slugger. – М.: , 2010. – 248 с.
   
4. Project Management In New Product Development. – М.: , 2011. – 397 с.
   

Дополнительные результаты

1. Richard M. Cyert, James G. March. Behavioral Theory of the Firm. – М.: Blackwell Publishing Limited, 1992. – 264 с.
   
2. Chester I. Barnard. The Functions of the Executive. – М.: Harvard University Press, 2005. – 376 с.
   
3. Handbook of Service Description: USDL and Its Methods. – М.: , 2012. – 563 с.
   
4. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
   
5. Chin Kiat Chua. The Making of Captains of Lives : Prison Reform in Singapore 1999 to 2007. – М.: , 2012. – 100 с.
   
6. Santhosh Kumar. N, Gokulananda Patel. Assessing the Relative Efficiency of Software Companies in India: A Data Envelopment Analysis Based Approach. – М.: , 2012. – 312 с.
   
7. Donald M. Burrows. Burn Your Resume! You Need a Professional Profile(TM): Winning the Inner and Outer Game of Finding Work or New Business. – М.: , 2012. – 240 с.
   
8. Thomas F. Helbig. The Boomer's Guide to a Worry-Free Retirement: Sleep-Well Investment Strategies. – М.: , 2012. – 122 с.
   
9. Stephen R. Covey. The 3rd Alternative: Solving Life's Most Difficult Problems. – М.: , 2012. – 480 с.
   
10. Julian Lowenthal, Julian Lowenthal. J K Lasser Pro Survival Skills in Financial Services. – М.: , 0. – 0 с.
    
11. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с.
    
12. Brett Johnson. Supervising in the Public Service: A handbook for success. – М.: , 2012. – 126 с.
    
13. Sharon L. Fullen. The Food Service Professionals Guide To: Controlling Restaurant & Food Service Labor costs. – М.: , 0. – 0 с.
    
14. Tom Peters. The Professional Service Firm50 (Reinventing Work): Fifty Ways to Transform Your "Department" into a Professional Service Firm Whose Trademarks are Passion and Innovation! (Reinventing Work). – М.: Knopf, 1999. – 240 с.
    
15. Gary Namie, Ruth Namie Ph.D, Ruth Namie. The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job. – М.: , 0. – 0 с.
    
16. Birgitte Andersen, Jeremy Howells, Richard Hull, Ian Miles, Joanne Roberts. Knowledge and Innovation in the New Service Economy. – М.: , 0. – 0 с.
    
17. Stephen E. Siwek, Patrick A. Messerlin, Emmanuel Cocq. The Audiovisual Services Sector in the Gats Negotiations. – М.: , 0. – 0 с.
    
18. Gary V. Sluyter, Sage Publications. Improving Organizational Performance: A Practical Guidebook for the Human Services Field (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
    
19. Dennis V. Damp. Post Office Jobs: How to Get a Job With the U.S. Postal Service, Third Edition. – М.: , 0. – 0 с.
    
20. Arthur R Couvillon. System for Advancement in the Fire Service. – М.: , 0. – 0 с.
    
21. Michael A. Crew, Paul R. Kleindorfer, Calif Bi-Annual Conference on Postal Delivery Services 1996 Monterey. Managing Change in the Postal and Delivery Industries (Topics in Regulatory Economics and Policy Series, No. 25). – М.: , 0. – 0 с.
    
22. Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden. New Service Development and Innovation in the New Economy. – М.: Studentlitteratur AB, 2000. – 228 с.
    
23. Sydney J. Key. The Doha Round and Financial Services Negotations (AEI Studies on Services Trade Negotiations). – М.: , 0. – 0 с.
    
24. Darlyne Bailey, Kelly McNally Koney. Strategic Alliances Among Health and Human Services Organizations: From Affiliations to Consolidations (SAGE SOURCEBOOKS FOR THE HUMAN SERVICES SERIES). – М.: , 0. – 0 с.
    
25. Paul Karasik. Seminar Selling: The Ultimate Resource Guide to Marketing Financial Services. – М.: , 0. – 0 с.
    
26. Elizabeth Godsmark. The Food Service Professionals Guide to Controlling Liquor Wine, & Beverage Costs. – М.: Atlantic Publishing Group, Inc., 2003. – 144 с.
    
27. Douglas R. Brown. The Food Service Professionals Guide To: Controlling Restaurant & Food Service Food Costs. – М.: , 0. – 0 с.
    
28. Jennifer Hudson Taylor, Douglas R. Brown, Jennifer Taylor. The Food Service Professionals Guide To: Building Restaurant Profits: How To Ensure Maximum Results. – М.: , 0. – 0 с.
    
29. Jack W. Plunkett, Plunkett Research Ltd. Plunkett's Financial Services Industry Almanac 2002-2003: The Only Complete Guide to the Technologies and Companies Changing the Way the World Banks, ... nancial Services Industry Almanac, 2002-2003). – М.: , 0. – 0 с.
    
30. Paul Davies. What's This India Business?: Offshoring, Outsourcing, and the Global Services Revolution. – М.: , 0. – 0 с.
    
31. Marian Fatout, Steven R. Rose. Task Groups in the Social Services (Sage Sourcebooks for the Human Services Series, Vol 30). – М.: , 0. – 0 с.
    
32. Douglas Robert Brown. The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation. – М.: , 0. – 0 с.
    
33. Douglas R. Brown. The Food Service Professional Guide To Series: All Fifteen Books In The Series. – М.: , 0. – 0 с.
    
34. Lora Arduser. The Food Service Professionals Guide To: Waiter & Waitress Training: How To Develop Your Wait Staff For Maximum Service & Profit. – М.: , 0. – 0 с.
    
35. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
36. Margo Chevers. Stop the Bad Service. – М.: , 0. – 0 с.
    
37. B. J. Granberg. The Food Service Professionals Guide To: Increasing Restaurant Sales: Boost Your Profits By Selling More Appetizers, Desserts, & Side Items. – М.: , 0. – 0 с.
    
38. Lora Arduser. The Food Service Professionals Guide to: Food Service Menus: Pricing and Managing The Food Service Menu For Maximum Profit. – М.: Atlantic Publishing Group, Inc., 0. – 144 с.
    
39. Steven M. Ferry. Hotel Butlers : The Great Service Differentiators. – М.: , 2005. – 0 с.
    
40. Robert E. Grosse. The Future of Global Financial Services (Blackwell Global Dimensions of Business Series). – М.: , 2004. – 0 с.
    
41. Jack W. Plunkett. Plunkett's Financial Services Industry Almanac 2004: The Only Comprehensive Guide to the Financial Services Industry (Plunkett's Financial Services Industry Almanac). – М.: , 2003. – 0 с.
    
42. Wendy L. Currie. Internet Strategy: The Road to Web Services Solutions. – М.: , 2005. – 0 с.
    
43. Building the E-Service Society : E-Commerce, E-Business, and E-Government (IFIP International Federation for Information Processing). – М.: , 2004. – 0 с.
    
44. Laurie Young. Marketing the Professional Services Firm: Applying the Principles and the Science of Marketing to the Professions. – М.: , 2005. – 432 с.
    
45. Martina Eckardt. Insurance Intermediation: An Economic Analysis of the Information Services Market (Contributions to Economics). – М.: , 2007. – 246 с.
    
46. Randy Okray, Thomas Lubnau II. Crew Resource Management for the Fire Service. – М.: , 2004. – 300 с.
    
47. Kenneth Kaoma Mwenda. Legal Aspects of Financial Services Regulation and the Concept of a Unified Regulator (Law, Justice, and Development Series). – М.: , 2006. – 178 с.
    
48. Evelyn Ehrlich, Duke Fanelli. The Financial Services Marketing Handbook: Tactics and Techniques that Produce Results. – М.: , 2004. – 288 с.
    
49. Douglas Robert Brown, Lora Arduser. The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry. – М.: , 2005. – 600 с.
    
50. Lora Arduser, Douglas Robert Brown. HACCP & Sanitation in Restaurants and Food Service Operations: A Practical Guide Based on the USDA Food Code With Companion CD-ROM. – М.: Atlantic Publishing Company, 2005. – 552 с.
    
51. Fred N. Grayson. CliffsTestPrep Foreign Service Office Exam : Preparation for the Written Exam and the Oral Assessment. – М.: , 2005. – 304 с.
    
52. Commonwealth Secretariat. A Profile of the Public Service of Malaysia (Public Service Country Profile Series). – М.: , 2006. – 178 с.
    
53. Susan G. Fowler. Information Entrepreneurship: Information Services Based on the Information Lifecycle. – М.: , 2004. – 116 с.
    
54. Jill Florence, Ph.D. Lackey. Accountability in Social Services: The Culture of the Paper Program (Haworth Health and Social Policy). – М.: , 2006. – 115 с.
    
55. Mitch Anthony, Richard Wagner. From the Boiler Room to the Living Room: The Financial Services Revolution and What it Means to You and Your Clients. – М.: , 2008. – 214 с.
    
56. Michael Heller. The Gridlock Economy: How Too Much Ownership Wrecks Markets, Stops Innovation, and Costs Lives. – М.: , 2008. – 304 с.
    
57. Devindra Ramnarine, RoseMarie-Rita Endeley. Information and Communication Technologies for the Public Service. – М.: , 2008. – 100 с.
    
58. The Handbook of Human Services Management. – М.: , 2008. – 544 с.
    
59. Implementing Semantic Web Services: The SESA Framework. – М.: , 2008. – 322 с.
    
60. Mandy Boettiger. Liberalisation of the Postal Service Sector Market. – М.: , 2008. – 136 с.
    
61. Anteneh Girma. Dairy Services Delivery in Debrezeit Milkshed, Ethiopia: Implication for pluralistic service delivery system in the dairy sector. – М.: , 2010. – 168 с.
    
62. Lucia Quaglia. Governing Financial Services in the European Union: Banking, Securities and Post-Trading (Routledge/UACES Contemporary European Studies). – М.: , 2010. – 210 с.
    
63. Robin Lent, Genevieve Tour. Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale. – М.: Wiley, 2009. – 176 с.
    
64. Committee on Scientific Use of the Radio Spectrum, Committee on Radio Frequencies, National Research. Spectrum Management for Science in the 21st Century. – М.: , 2010. – 160 с.
    
65. Bill Price. The Best Service is No Service. – М.: Jossey-Bass, 2008. – 336 с.
    
66. Philip Whitehead. Knowledge and the Probation Service. – М.: , 2004. – 236 с.
    
67. San Kashner. The Bad & the Beautiful – Hollywood in the Fifties. – М.: , 2003. – 384 с.
    
68. Sam Kashner. The Bad & the Beautiful – Hollywood in the Fifties. – М.: , 2002. – 352 с.
    
69. David B. Loeper. Stop the Investing Rip–off. – М.: , 2009. – 178 с.
    
70. David B. Loeper. Stop the Retirement Rip–off. – М.: , 2009. – 222 с.
    
71. Paul Joyce. Leadership and Strategic Management for the Public Services. – М.: , 2006. – 288 с.
    
72. Information Technology and the Human Services. – М.: , 1988. – 446 с.
    
73. Wellman. The Bad Infinity. – М.: , 1994. – 0 с.
    
74. MS TRACHTENBURG. Trachtenburg: ?stop? The Merry–go–round: Stories O F Women Who Broke Cycle Of Abus (pr Only). – М.: , 1990. – 288 с.
    
75. Jeane W Anastas. Research Design for Social Work & the Human Services 2e. – М.: , 2000. – 620 с.
    
76. Robinson. The Forest Service. – М.: , 1975. – 0 с.
    
77. Robinson. The Forest Service. – М.: , 1975. – 0 с.
    
78. The Financial Services Group, Spicer and Oppenheim. The Spicer & Oppenheim Guide to Securities Markets Around the World. – М.: , 1988. – 248 с.
    
79. Paul C Light. A Government Ill Executed – The Decline of the Federal Service and How to Reverse it. – М.: , 2009. – 288 с.
    
80. The Financial Services Group, Spicer and Oppenheim. The Spicer & Oppenheim Guide to Securities Markets Around the World. – М.: , 1988. – 248 с.
    
81. JA PECHMAN. Pechman Economics In The ?public Service? – Papers In Honor Of Walter W. Heller. – М.: , 1982. – 254 с.
    
82. Edited by Eilis Ferran and Charles Goodhart. Regulating Financial Services and Markets in the 21st Century. – М.: , 2011. – 352 с.
    
83. John Evangelist Walsh. When the Laughing Stopped: The Strange, Sad Death of Will Rogers. – М.: , 2011. – 120 с.
    
84. Akhil Sahai, Sven Graupner. Web Services in the Enterprise: Concepts, Standards, Solutions, and Management (Network and Systems Management). – М.: , 2011. – 312 с.
    
85. Gavin Drewry. The Civil Service Today. – М.: , 1991. – 262 с.
    
86. Lawrence Cohen. No Aging in India – Alzheimer?s, the Bad Family & Other Modern Things (Paper). – М.: , 2000. – 394 с.
    
87. Mark C. Scott. The Professional Service Firm. – М.: , 2000. – 204 с.
    
88. A Cowan. 50 Ways to Stop the Violence Now. – М.: , 1997. – 0 с.
    
89. Jeffrey L. Seglin. The Good, the Bad, and Your Business. – М.: , 2000. – 224 с.
    
90. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
    
91. Selling Professional Services To The Fortune 500: How To Win In The Billion-Dollar Market Of Strategy Consulting, Technology Solutions, And Outsourcing Services. – М.: , 2011. – 320 с.
    
92. Managing Complexity In The Public Services. – М.: , 2011. – 184 с.
    
93. Decentralizing The Civil Service. – М.: , 2011. – 208 с.
    
94. Financial Management For The Public Services. – М.: , 2011. – 0 с.
    
95. Ethical Management For The Public Services. – М.: , 2011. – 0 с.
    
96. Strategic Management For The Public Services. – М.: , 2011. – 0 с.
    
97. The Use Of Counselling Skills In The Emergency Services. – М.: , 2011. – 0 с.
    
98. Written, published in conjunction with The Capital Markets Company. Forming the Future of Finance: Mapping Paradigms, Creating Strategies. – М.: , . –  с.
    
99. Nora Ephron. I Feel Bad about My Neck and Other Thoughts on Being Woman. – М.: Black Swan, 2008. – 224 с.
    
100. The Interpreter (+ 2 CD-ROM). – М.: Penguin, 2013. – 58 с.
     
101. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
102. Jeffrey Risner. The Evolution of Universal Telephone Service. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
     
103. florence kithinji. Improving the Public Service in Kenya through Training. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
104. Viktoriya Antonova. MULTICULTURALISM IN THE RUSSIAN CIVIL SERVICE. – М.: LAP Lambert Academic Publishing, 2010. – 184 с.
     
105. Janet Plang. Welfare Services And The Aged. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
     
106. HALFAN MKIWA. THE ANTICIPATED IMPACT OF GATS ON THE FINANCIAL SERVICE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
107. Hong Yi. The Geography of China’s Producer Services in the Takeoff Stage. – М.: LAP Lambert Academic Publishing, 2013. – 240 с.
     
108. Beata Raszka,Maria Heldak and Jakub Szczepanski. Ecosystem Services - the Environmental and Human Relations. – М.: LAP Lambert Academic Publishing, 2015. – 52 с.
     
109. Sherona Rawat. The Experiences of Clinical Psychologists Providing Community Service. – М.: LAP Lambert Academic Publishing, 2013. – 212 с.
     
110. Rifat Mahmud. Overview of Administrative Issues in the Civil Service of Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
111. Tony Tucker. Corporate Governance in the Australian Public Service. – М.: LAP Lambert Academic Publishing, 2010. – 300 с.
     
112. Selina Mkony. Capacity Development in the Public Service of Tanzania. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
113. KHOLISANI SOLO. Security of Employment in the Public Service in Botswana. – М.: LAP Lambert Academic Publishing, 2010. – 232 с.
     
114. Isaac Akuamoah Boateng and Irene Akuamoah Boateng. Health Services Utilized By Insurance Clients:The Ghanaian Case. – М.: LAP Lambert Academic Publishing, 2014. – 112 с.
     
115. Jayanthi N.L.N. The Good and the Bad Indians in the Fiction of Cooper. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
116. Daniel Sebesta. Native-speaker status in the translation services market. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
     
117. Seyyed Mohsen Hashemi and Mohammadreza Razzazi. Global Village Services as the Future of Electronic Services. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
118. Esperance Uwimana. Financial services to the poor: Sustainability and outreach. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
     
119. Garret Kent Fellows. Negotiated Settlements in the Pipeline Services Market. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
     
120. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
121. Siti Intan Nurdiana Wong Binti Abdullah. Service Recovery in The Higher Education. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
122. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
123. Kenneth Ken-Worgu. Petroleum Service Projects in the Gulf of Guinea. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
     
124. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
125. Vishnuvarthani Selvakumar. Service Quality of the Indian Railways: A Study in Salem Division. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
     
126. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
127. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
128. Maxwell Musingafi. Improving performance in the African civil service. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
     
129. Vincent Osa Aghayere and Walter Idada. Accountability and Transparency in the Nigerian Public Service. – М.: LAP Lambert Academic Publishing, 2013. – 368 с.
     
130. S.M.Hamzeh Kheradmand and Mohammad Radjabi. The Best Approach to Service Selection. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
     
131. Francisco Roquette. The Public Services Impact Approach. – М.: Scholars' Press, 2013. – 440 с.
     
132. Khaled Alqasa. The Banking Services in Yemen: Reality and Challenges. – М.: LAP Lambert Academic Publishing, 2014. – 404 с.
     
133. ALBERTO GABRIELE. The globalizing services value chain. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
     
134. Tanmoy Chatterjee. An easy Guide to the Financial Services Sector. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
135. Mohammed Bharmal and Bhoomi Parmar. An Study on Post Service Satisfaction amongst the Toyota Customers. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
136. Ntshengedzeni Thomas Ramovha. Strategic Management in the Public Service: Lessons from South Africa. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
137. STONE, TANYA LEE. GOOD, THE BAD, AND THE BARBIE. – М.: , 2015. –  с.
     
138. Mary Rose Herd. A Comparative Study of the Salary Structure within the Public Service. – М.: , 2015. – 60 с.
     
139. Transformers: Grimlock Stops the Decepticons – Ladybird Readers Level 2. – М.: , . –  с.
     
140. Transformers: Grimlock Stops the Decepticons Activity Book – Ladybird Readers Level 2. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
8. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
9. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
10. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
11. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
12. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
13. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
14. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.