Результаты поиска

Лучшие результаты

1. Darlene D. Richard. The Customer Response Management Handbook: Building, Rebuilding, and Improving Your Results. – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Randall Englund and Alfonso Bucero. The Complete Project Manager: Integrating People, Organizational, and Technical Skills. – М.: , 2012. – 0 с.
   
2. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
3. Information Security Management Handbook, Sixth Edition, Volume 6. – М.: , 2012. – 504 с.
   
4. The Oxford Handbook of Organizational Decision Making (Oxford Handbooks in Business and Management). – М.: , 2012. – 656 с.
   
5. Alice Bredin. The Virtual Office Survival Handbook : What Telecommuters and Entrepreneurs Need to Succeed in Today's Nontraditional Workplace. – М.: , 0. – 0 с.
   
6. Max Ammerman. The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors. – М.: , 0. – 0 с.
   
7. Elycia Arendt. The College Grad's Guide to Purgatory: Finding and Surviving Your First Job. – М.: , 0. – 0 с.
   
8. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
   
9. James G. Meade. The Human Resources Software Handbook : Evaluating Technology Solutions for Your Organization. – М.: , 0. – 0 с.
   
10. Jay A. Conger, Gretchen M. Spreitzer, Edward E. Lawler. The Leader's Change Handbook : An Essential Guide to Setting Direction and Taking Action (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
    
11. Joel A. Barker. Paradigms : Business of Discovering the Future, The. – М.: , 0. – 0 с.
    
12. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
    
13. James F. Cox, Michael S. Spencer, James F., Iii Cox, American Production and Inventory Control Society. The Constraints Management Handbook. – М.: , 0. – 0 с.
    
14. Jean Barbazette. The Trainer's Support Handbook: A Guide to Managing the Administrative Details of Training. – М.: , 0. – 0 с.
    
15. Asset Protection and Security Management Handbook. – М.: , 0. – 0 с.
    
16. Darlene D. Richard. The Customer Response Management Handbook: Building, Rebuilding, and Improving Your Results. – М.: , 0. – 0 с.
    
17. Bob Donath, Joe Mazel, Cindy Dubin, Perry Patterson, Institute of Management & Administration. The IOMA Handbook of Logistics and Inventory Management. – М.: , 0. – 0 с.
    
18. Carolyn M. Brown. The Millionaire's Club: How to Start and Run Your Own Investment Club, and Make Your Money Grow. – М.: , 0. – 0 с.
    
19. Austin Pryor. The Sound Mind Investing Handbook: A Step-By-Step Guide to Managing Your Money from a Biblical Perspective. – М.: , 0. – 0 с.
    
20. Larry Williams. The Secrets of Selecting Stocks for Immediate and Substantial Gains. – М.: Windsor Books, 1986. – 132 с.
    
21. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
22. Steven F. Blanding. Enterprise Operations Management Handbook, Second Edition. – М.: , 0. – 0 с.
    
23. Rebecca Herold. The Privacy Papers: Managing Technology, Consumer, Employee and Legislative Actions. – М.: , 0. – 0 с.
    
24. David R. Caruso, Peter Salovey. The Emotionally Intelligent Manager : How to Develop and Use the Four Key Emotional Skills of Leadership. – М.: Jossey-Bass, 2004. – 320 с.
    
25. Editor Mark Fischetti. The Family Business Management Handbook. – М.: Family Business Publishing Company, 1996. – 122 с.
    
26. Steven W. Floyd, Bill Wooldridge. The Strategic Middle Manager : How to Create and Sustain Competitive Advantage. – М.: , 0. – 0 с.
    
27. John Hradesky. Total Quality Management Handbook. – М.: , 0. – 0 с.
    
28. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
    
29. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
30. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
    
31. Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с.
    
32. Us Department of Housing and Urban Devel, Donna E. Shalala. The Conversion of Rental Housing to Condominiums and Cooperatives: A National Study of Scope, Causes and Impacts. – М.: , 0. – 0 с.
    
33. Harold F. Tipton, Micki Krause, Micki, Cissp Krause. Information Security Management Handbook, Fifth Edition. – М.: , 0. – 0 с.
    
34. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с.
    
35. Robert Slater. Jack Welch and the GE Way : Management Insights and Leadership Secrets of the Legendary CEO. – М.: , 2004. – 0 с.
    
36. Jason C. Miller. Selling by the Numbers (N). – М.: , 2004. – 0 с.
    
37. Mel Silberman. The Active Manager's Tool Kit : 45 Reproducible Tools for Leading and Improving Your Employee's Performance. – М.: , 2003. – 0 с.
    
38. Donald Wetmore. The Productivity Handbook : New ways of leveraging your time, information, and communications. – М.: , 2005. – 0 с.
    
39. Jay R. Galbraith. Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series). – М.: , 2005. – 0 с.
    
40. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
41. Verena Kusstatscher. Managing Emotions in Mergers And Acquisitions (New Horizons in Management Series). – М.: , 2005. – 0 с.
    
42. Information Security Management Handbook (Information Security Management Handbook). – М.: , 2004. – 0 с.
    
43. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с.
    
44. Maxine Clark, Amy Joyner. The Bear Necessities of Business: Building a Company with Heart. – М.: Wiley, 2006. – 326 с.
    
45. Gary S. Topchik. The First-Time Manager's Guide to Team Building (First-Time Manager). – М.: , 2007. – 140 с.
    
46. Brette McWhorter Sember, Terrence J. Sember. The Essential Supervisor's Handbook: A Quick and Handy Guide for Any Manager or Business Owner. – М.: , 2007. – 223 с.
    
47. Jeffrey Gitomer. Little Green Book of Getting Your Way: How to Speak, Write, Present, Persuade, Influence, and Sell Your Point of View to Others. – М.: Financial Times Press, 2007. – 220 с.
    
48. Evelyn Ehrlich, Duke Fanelli. The Financial Services Marketing Handbook: Tactics and Techniques that Produce Results. – М.: , 2004. – 288 с.
    
49. Handbook of Asset and Liability Management (Handbook of Asset and Liability Management). – М.: , 2006. – 508 с.
    
50. Mark Fuller, John C. Beck. Japan's Business Renaissance: How the World's Greatest Economy Revived, Renewed, and Reinvented Itself. – М.: , 2005. – 240 с.
    
51. Joe Vitale, Bill Hibbler. Meet and Grow Rich: How to Easily Create and Operate Your Own "Mastermind" Group for Health, Wealth, and More. – М.: , 2006. – 240 с.
    
52. Shelter from the Storm: Repairing the National Emergency Management System after Hurricane Katrina (The ANNALS of the American Academy of Political and Social Science Series). – М.: , 2006. – 322 с.
    
53. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
    
54. Ande the Office Venus. The Temporary Employee's Handbook: A Guide to Success. – М.: , 2008. – 196 с.
    
55. The Growth Commission. The Growth Report: Strategies for Sustained Growth and Inclusive Development. – М.: , 2008. – 196 с.
    
56. Ibp Usa. Fishery Industry in Latin America and the Caribbean Business Opportunities Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
57. Ibp Usa. Food and Agriculture Organization of the United Nations (FAO) Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
58. John Care, Aron Bohlig. Mastering Technical Sales: The Sales Engineer's Handbook (Artech House Technology Management Library). – М.: , 2008. – 340 с.
    
59. Gerard Blokdijk, Ivanka Menken, Claire Engle. The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant. – М.: , 2008. – 124 с.
    
60. Gerard Blokdijk, Ivanka Menken. Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice. – М.: Emereo Pty Ltd, 2008. – 124 с.
    
61. Phillip Slater. Smart Inventory Solutions: Improving the Management of Engineering Materials and Spare Parts. – М.: , 2010. – 200 с.
    
62. Sharon Armstrong. The Essential Performance Review Handbook: A Quick and Handy Resource For Any Manager or HR Professional. – М.: , 2010. – 224 с.
    
63. Claire Engle. Human Resources Excellency - How to get and keep your winning team. – М.: , 2010. – 162 с.
    
64. Gill Kirton and Anne-Marie Greene. The Dynamics of Managing Diversity. – М.: Butterworth-Heinemann, 2010. – 312 с.
    
65. Alice Bredin. The Virtual Office Survival Handbook. – М.: , 1996. – 260 с.
    
66. Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process To Create Customers Who Care, Spend, And Stay. – М.: , 2011. – 272 с.
    
67. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
    
68. Ken Blanchard and Spencer Johnson. The One Minute Manager. – М.: HarperCollins Publishers, 2004. – 112 с.
    
69. Ken Blanchard, Donald Carew and Eunice Parisi Carew. The One Minute Manager Builds High Perfotming Team. – М.: HarperCollins Publishers, 2004. – 128 с.
    
70. Jack Canfield, Mark Victor Hansen and Anna Unkovich. Chicken Soup for the Soul in the Classroom: Middle School Edition: Lesson Plans and Students' Favorite Stories for Reading Comprehension, Writing Skills, Critical Thinking, Character Building. – М.: HCI, 2007. – 448 с.
    
71. The University of Cincinnati Residents, David R. Fischer, Wolfgang Stehr. The Mont Reid Surgical Handbook: Mobile Medicine Series (Mobile Medicine). – М.: , 2008. – 976 с.
    
72. Edited by Patricia McKinsey Crittenden and Angelika Hartl Claussen. The Organization of Attachment Relationships: Maturation, Culture, and Context. – М.: Cambridge University Press, 2000. – 444 с.
    
73. Joan Blades. The Custom–Fit Workplace. – М.: , 2010. – 240 с.
    
74. NEBS Management. Caring for the Customer SS3. – М.: , 2010. – 96 с.
    
75. The Handbook of Communication and Corporate Social Responsibility. – М.: , 2011. – 560 с.
    
76. Maintain And Improve Your Powerboat. – М.: , 2011. – 304 с.
    
77. Coach Yourself To Win: 7 Steps To Breakthrough Performance On The Job And In Your Life. – М.: , 2011. – 272 с.
    
78. The Essential Sales Management Handbook. – М.: , 2011. – 264 с.
    
79. Edited by Lance A. Berger, Dorothy R. Berger. The Talent Management Handbook: Creating a Sustainable Competitive Advantage by Selecting, Developing, and Promoting the Best People. – М.: McGraw-Hill Book Company, Inc., 2011. – 576 с.
    
80. Harold F. Tipton, Micki Krause. Information Security Management Handbook on CD-ROM, 2003 Edition. – М.: , . –  с.
    
81. Shane Powers. Bring the Outdoors In: Garden Projects for Decorating and Styling Your Home. – М.: Chronicle Books, 2013. – 176 с.
    
82. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
83. BENTON. THE CEO DIFFERENCE: HOW TO CLIMB, CRAWL, AND LEAP YOUR WAY TO THE NEXT LEVEL OF YOUR CAREER. – М.: , 2014. –  с.
    
84. Antonella Colucci and Leonardo Damiani. Experimental Study of Coastal Structure Reflection. – М.: LAP Lambert Academic Publishing, 2012. – 312 с.
    
85. Aurelie Jactard and Zelin Li. Investigation of methods for evaluation of heat pump performance. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
86. P. Praveen Jesudhas,Sanjeev Malalur and Michael T. Manry. Analysis and Improvement of Feed-forward network training. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
    
87. Abouzar Shahraki Kia and Mehdi Shahraki Kia. Zigbee Wireless Mesh Network for Building Automation and Control. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
88. Amirfarid Hashemi,Amir Khosrowjerdi and Hossein Sedghi. Pressure Fluctuations And Cavitation Index In Slide Gates Slots. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
89. Mohammad S. Islam and Kim L. Pickering. Properties and Ageing of Biocomposites. – М.: LAP Lambert Academic Publishing, 2011. – 296 с.
    
90. Soni Solistia Wirawan,Armansyah H. Tambunan and Martin Djamin. The Effect of Biodiesel to Pollutant Emission and External Cost. – М.: LAP Lambert Academic Publishing, 2012. – 344 с.
    
91. Mohammad Abdelrahman and Sayed Hassan. Spacecraft Attitude Control. – М.: LAP Lambert Academic Publishing, 2012. – 232 с.
    
92. Lungisani Moyo,Trevor Chabwinja and Oluyinka Osunkunle. Freedom of the press in Zimbabwe:From the colonial era to 2009. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
    
93. Sriram N.,Priyadharshini M. and Sivasakthi S. Aminopeptidase From Marine Aspergillus flavus. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
94. Marcio Andre Araujo Cavalcante and Marek-Jerzy Pindera. Generalized Finite-Volume Micromechanics Theory. – М.: Scholars' Press, 2014. – 260 с.
    
95. Hugo Douville,Patrice Masson and Alain Berry. An approach using active structural acoustic control. – М.: LAP Lambert Academic Publishing, 2011. – 240 с.
    
96. Raul Perez-Galvez,Jean-Pascal Berge and Antonio Guadix Escobar. Management of fish discards and by-products on board. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
    
97. Jacob Olaoye and Oluwaseun Odebiyi. Impact of Microfinance Bank Loan on Aquaculture Development, Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
98. Pandiselvam Ravi,Syed Imran Syed Anwar Basha and Arun Prasath Vanugopal. Edible films. – М.: LAP Lambert Academic Publishing, 2015. – 60 с.
    
99. D. Kalaivanan and C. Ravindran. Soil Carbon Sequestration. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
100. Tanvir Ishtaique ul Huque and Kamal Hosain. Design and Simulation of Microstrip Array Antennas. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
101. Mentor Sopjani. Relevance of the aging suppressor protein Klotho in health and disease. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
102. Margaret Monyani,Peter Ndege and Thomas O. Juma. Creating a New Mandate in Resettlement of IDPs in Kenya. – М.: LAP Lambert Academic Publishing, 2013. – 172 с.
     
103. Eliska Pribenska. Managed Liberalization in Southern and Eastern Africa. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
     
104. Chijioke Francis Onyebukwa,Victor Ojakorotu and Jonathan Oshupeng Maseng. The struggle for leadership relevance between Nigeria and South Africa. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
105. Sajal Kumar Saha,Sitesh Chandra Bachar and A.K.Azad Chowdhury. pharmacokinetics of pioglitazone. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
106. Muhammad Irfan,Sajid Mehmood and Nusrat Riaz Ch. Current Dengue Trends in Pakistan, India, Sri Lanka and Bangladesh. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
     
107. Zeyad Al-Rassam and Mahmoud Y.M. Taha. Chronic Periodontitis and Herpes Viruses. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
     
108. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
     
109. Dinesh Deerpaul and Sun Yun Hui. The Study of Association Between Helicobacter Pylori and COPD. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
     
110. Abdullahi Sule Dambatta,Lasun Emiola and Sadiq Ismaila. Hand therapy, Neuromuscular Stimulation And Stroke Survivors. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
111. Geoffrey Wandira and Everd Maniple. Do medical students intend to work in rural facilities after training. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
112. Laxmidhar Behera and Neerupama Swain. Use Of Community Resources In Social Science Teaching. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
113. Shelly Gelfand and Cynthia Johnson. Improving Writing Quality Through Self-Assessment. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
114. Fakhri Mesri and Fereshteh Deyhim. The Effect of Question Preview on High and Low level Proficiency. – М.: LAP Lambert Academic Publishing, 2014. – 156 с.
     
115. Reza Firsandaya Malik and Tharek Abdul Rahman. Routing Optimization Scheme in Wireless Mesh Network. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
116. Murtaza Sheraz Ahmed and Khawaja Waqar Ahmed. Role of ICT in combating corruption and improving public services. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
117. Marie Lundberg and Helena Blom. Are Manager Characteristics Affecting the Performance of Hedge Funds?. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
118. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
119. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
120. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
121. Nebangeh David and Bama Nazarius Neng. Doing Business Incorporating CSR and CG. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
122. V. Vaidehi Priyal,N. Ramkumar and G. Ram Hari Sundar. A Study On Customer Preference Towards Apparels In Westside, Bangalore. – М.: Scholars' Press, 2014. – 152 с.
     
123. Nur'Hidayah Che Ahmat,Salleh Mohd Radzi and Mohd Salehuddin Mohd Zahari. Perception of price fairness and customer response behaviors. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
124. Hamid Reza Nourani and Abolfazl Kholousi. Managers’ Attitude towards the Alignment of IT and Business Strategy. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
125. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
126. Suriya Murthi,Mahalakshmi V. and Karthik R. A Study on Customer Perception towards Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
127. Abid Naeem and Henry Ssebunnya. Differential pricing and promotion and their effect on growth of SMEs. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
128. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
129. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
130. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
131. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
132. Robert Ng'ang'a and Alice N. Kahuthu. The Role of Managers in Business Processes Re-engineering:. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
     
133. Ovidiu Nicolescu and Marian Nastase. The Best Romanian Management Studies 2011-2012. – М.: LAP Lambert Academic Publishing, 2013. – 344 с.
     
134. Asad Shahjehan and Jaweria Andleeb Qureshi. 50 HRM SCALES. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
     
135. Sudhanshu Joshi,Manu Sharma and Vinod Kr. Singh. Research Handbook on Merger and Acquisitions in O&G Industry. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
     
136. Pushpinder Malik and Ranjana Malik. Quality Circles in Educational Institutions of Higher Learning. – М.: LAP Lambert Academic Publishing, 2013. – 340 с.
     
137. Raheb Zohrehfard and Sepideh Siavashi. IELTS Writing Extra. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
138. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
139. Awogbade Mabel and Ibenero Ikechukwu. The Use of African Traditional Art Symbols and Motifs. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
140. James E. Conable. A Handbook on How to Improve Your Academic Writing Skills. – М.: , 2015. – 56 с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
4. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
5. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
6. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
7. Team-building как основа современных персонал-технологий. "Управление персоналом", № 3, февраль 2005.
8. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
9. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
10. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
11. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
12. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
13. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
14. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
15. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
16. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
17. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
18. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
19. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
20. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
21. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
22. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
23. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
24. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
25. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
26. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
27. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.