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  1. Ralph Yourie. A Sneaker on My Pillow: Lessons for business. Lessons for life. – М.: , 2012. – 96 с.
  2. Ned Gandevani. How to Become a Successful Trader: The Trading Personality Profile: Your Key to Maximizing Your Profit With Any System. – М.: , 0. – 0 с.
  3. Richard J. Varey. Relationship Marketing : Dialogue and Networks in the E-Commerce Era. – М.: , 2003. – 0 с.
  4. Beyond the Basics: Research-Based Rules for Internet Retailing Advantage. – М.: , 2005. – 0 с.
  5. Kirk D. Zylstra. Lean Distribution: Applying Lean Manufacturing to Distribution, Logistics, and Supply Chain. – М.: , 2005. – 240 с.
  6. Robin Lent, Genevieve Tour. Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale. – М.: Wiley, 2009. – 176 с.
  7. Dave Gray, Sunni Brown and James Macanufo. Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers. – М.: O'Reilly Media, 2011. – 290 с.
  8. Metro Letters: A Typeface for the Twin Cities. – М.: , 2004. – 200 с.
  9. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
  10. Shilpa Bagdare. Retail Customer Experience - An Indian Context. – М.: Scholars' Press, 2014. – 164 с.
  11. Elisa Lopez Moreno. Understanding Unique Customer Experiences. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.

Дополнительные результаты

  1. Diana LaSalle, Terry A. Britton. Priceless: Turning Ordinary Products into Extraordinary Experiences. – М.: Harvard Business School Press, 2002. – 208 с.
  2. Andrew Clive Griffiths. Ask A Stupid Question. – М.: , 2012. – 138 с.
  3. Philip Kotler. Ten Deadly Marketing Sins: Signs and Solutions. – М.: Wiley, 2004. – 160 с.
  4. Online Consumer Behavior: Theory and Research in Social Media, Advertising and E-tail. – М.: , 2012. – 400 с.
  5. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
  6. Donald Cyr, Douglas Gray. Marketing Your Product (Self-Counsel Business (Paperback)). – М.: , 0. – 0 с.
  7. Adrian J. Slywotzky. Value Migration: How to Think Several Moves Ahead of the Competition. – М.: Harvard Business School Press, 1996. – 326 с.
  8. Jerome A. Colletti, Mary S. Fiss. Compensating New Sales Roles : How to Design Rewards That Work in Today's Selling Environment. – М.: , 0. – 0 с.
  9. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с.
  10. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
  11. Kenneth L. Hess. Bootstrap: Lessons Learned Building a Successful Company from Scratch. – М.: , 0. – 0 с.
  12. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
  13. Paula Heusinkveld. Inside Mexico: Living, Traveling, and Doing Business in a Changing Society. – М.: , 0. – 0 с.
  14. John Peterson, Elizabeth Bomberg. Decision-Making in the European Union (European Union). – М.: , 0. – 0 с.
  15. Shaun Smith, Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. – М.: Financial Times Prentice Hall, 2002. – 224 с.
  16. Bernd H. Schmitt, Bernd Schmitt. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. – М.: , 0. – 0 с.
  17. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
  18. T. Scott Gross. Positively Outrageous Service. – М.: , 0. – 0 с.
  19. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с.
  20. Timothy J. McMahon. Dear God! I Never Wanted to Be a Salesman: The Best of Tim McMahon. – М.: , 0. – 0 с.
  21. Mike Lewis. The Sales Bridge. – М.: , 0. – 0 с.
  22. Edited by E. Raymond Corey. MBA Field Studies: A Guide for Students and Faculty. – М.: Harvard Business School Press, 1990. – 80 с.
  23. David Travis. E-Commerce Usability. – М.: CRC Press, 2002. – 128 с.
  24. Understanding & Managing Customers. – М.: , 2005. – 0 с.
  25. David A. Marca. Open Process Frameworks : Patterns for the Adaptive e-Enterprise (Emerging Technologies). – М.: , 2005. – 0 с.
  26. Craig Le Clair. How To Succeed In The Enterprise Software Market. – М.: , 2005. – 0 с.
  27. Wendy L. Currie. Internet Strategy: The Road to Web Services Solutions. – М.: , 2005. – 0 с.
  28. At the Frontlines of Development: Reflections from the World Bank (Lessons from Experience) (Lessons from Experience). – М.: , 2005. – 0 с.
  29. Richard Hammond. Smart Retail: How to Turn Your Store into a Sales Phenomenon. – М.: , 2003. – 0 с.
  30. Colin Shaw. Revolutionize Your Customer Experience. – М.: Palgrave Macmillan, 2004. – 224 с.
  31. Fieldwork in Transforming Societies : Understanding Methodology from Experience. – М.: , 2004. – 0 с.
  32. Barry J. Farber. Superstar Sales Secrets: By Barry Farber. – М.: , 2003. – 0 с.
  33. Bernd Stauss. Complaint Management : The Heart of CRM. – М.: , 2005. – 0 с.
  34. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с.
  35. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
  36. Nick Wreden. Profit Brand: How to Increase the Profitability, Accountability & Sustainability of Brands. – М.: , 2007. – 240 с.
  37. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
  38. Robert J Kaden. Guerrilla Marketing Research: Marketing Research Techniques That Can Help Any Business Make More Money. – М.: , 2006. – 232 с.
  39. Delia Passi. Winning the Toughest Customer: The Essential Guide to Selling to Women. – М.: , 2006. – 176 с.
  40. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
  41. Michael D'Antonio. Hershey: Milton S. Hershey's Extraordinary Life of Wealth, Empire, and Utopian Dreams. – М.: , 2006. – 320 с.
  42. World Bank. Economic Growth in the 1990s: Learning from a Decade of Reform. – М.: World Bank Publications, 2005. – 364 с.
  43. Peter C. Honebein, Roy F. Cammarano. Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies. – М.: , 2005. – 200 с.
  44. Anna Maravelas. How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars. – М.: , 2005. – 223 с.
  45. Product Experience. – М.: Elsevier Science, 2007. – 672 с.
  46. Cary Ganz. I Love My Dentist - The Secret to Creating an Exceptional Patient Experience. – М.: , 2008. – 234 с.
  47. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
  48. Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с.
  49. Carrie L Perrien Smith. Currency: Striking Networking Gold in a Relationship Economy. – М.: , 2008. – 288 с.
  50. David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с.
  51. Mark Leheney. The Five Commitments of a Leader. – М.: , 2008. – 160 с.
  52. Greg Gianforte. Eight to Great: Eight Steps to Delivering an Exception Customer Experience. – М.: , 2008. – 124 с.
  53. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
  54. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с.
  55. Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. – М.: , 2009. – 256 с.
  56. John N. Brennan. Consultive Selling: Close more sales, build trust and improve customer loyalty through consultative sales processes and skills. – М.: , 2009. – 184 с.
  57. Andrew Kakabadse, Nada Kakabadse. Rice Wine with the Minister: Distilled Wisdom to Manage, Lead and Succeed on the Global Stage. – М.: , 2010. – 256 с.
  58. Jules J. Fern. Another Side of World War II: A Coast Guard Lieutenant in the South Pacific. – М.: , 2005. – 170 с.
  59. Radoje Belusevic. Relativity, Astrophysics and Cosmology. – М.: , 2008. – 1122 с.
  60. John McKean. Managing Customers Through Economic Cycles. – М.: , 2010. – 264 с.
  61. George Durzi, Michael Greenlee. Professional Unified Communications Development with Microsoft Lync Server 2010. – М.: Wiley Publishing, Inc, 2011. – 528 с.
  62. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
  63. The Mind Of The Customer. – М.: , 2011. – 304 с.
  64. Fabless Semiconductor Implementation. – М.: , 2011. – 336 с.
  65. The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary. – М.: , 2011. – 208 с.
  66. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
  67. The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company. – М.: , 2011. – 224 с.
  68. Customercentric Selling, Second Edition. – М.: , 2011. – 288 с.
  69. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с.
  70. Study, Power And The University. – М.: , 2011. – 192 с.
  71. Female Forms. – М.: , 2011. – 0 с.
  72. Customer Service Training 101. – М.: , 2011. – 224 с.
  73. Simply Better. – М.: , 2011. – 208 с.
  74. Useful Research. – М.: , 2011. – 450 с.
  75. Christopher G. Langton, Taksunori Shimohara. Artificial Life V: Proceedings of the Fifth International Workshop on the Synthesis and Simulation of Living Systems (Complex Adaptive Systems). – М.: , . –  с.
  76. Small Business Marketing Kit For Dummies, 3rd Edition. – М.: , 2013. – 384 с.
  77. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
  78. MORSE. DISCOVERING THE SERVICE IMPERATIVE: HOW UNDERSTANDING YOUR CUSTOMERS CAN SAVE YOUR BUSINESS. – М.: , 2014. –  с.
  79. Chetana Kamlaskar. Interactive Simulation for Electronics Engineering. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
  80. Dina Mijacevic. Where Soul Meets Body: It's not just a Workout. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
  81. Angela C. Nichols. Exploring the Lives of Aging Lesbians on Lake Superior's North Shore. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
  82. Enos Kawina. Vulnerability to Food Insecurity in a Tonga Village. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
  83. Maureen Parnell. New Technology and Traditional Skills in Printing:. – М.: LAP Lambert Academic Publishing, 2010. – 344 с.
  84. Julie Swaner. The Hijacking of Higher Education for Women in Postwelfare America. – М.: LAP Lambert Academic Publishing, 2012. – 448 с.
  85. Sandra Pitcher. The Mass Collaboration of Digital Information:. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
  86. Ronald Tibiita. C-Section on the Rise: Indication & Outcome in Dhaka, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  87. Sathya Ramalingam. Development of three line aerobic rice hybrids. – М.: LAP Lambert Academic Publishing, 2012. – 336 с.
  88. Anil Kotiya. Rearing of Penaeus monodon with seaweed Kappaphycus in grow out ponds. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
  89. Anil Kotiya. Rearing of Penaeus monodon with seaweed Kappaphycus in grow out ponds. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
  90. Jan Kazimirski. Computational Study of Hydrogen Bonded Systems. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
  91. Ufuk Bal. Utilization of Urban Design Principles in Designing the Urban Space. – М.: LAP Lambert Academic Publishing, 2011. – 232 с.
  92. Ratnesh Kumar Anand. Text Book of Plant Biotechnology. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
  93. Bernadette Amicucci. Clinical Nurse Faculty and the Lived Experience of Clinical Grading. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
  94. Ticily Medley. The Impact of Ethnic and Religious Identity on Sexual Identity Labels. – М.: LAP Lambert Academic Publishing, 2014. – 220 с.
  95. Sunaina A and . Baiju Gopal. Internal Migration & Experience of Intimacy among Emerging Adults. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
  96. Joshua Black. Dreams in Bereavement. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
  97. Leeya Schachter. Scared to Death. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
  98. Rev. Debra Redman. Equine Facilitated Learning/Psychotherapy: Existential IPA Research. – М.: LAP Lambert Academic Publishing, 2014. – 132 с.
  99. Johana Rosalina Kristyanti. DOMESTIC VIOLENCE IN INDONESIA. – М.: LAP Lambert Academic Publishing, 2009. – 284 с.
  100. Gabriel Rossouw. Working With Suicidal Clients. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
  101. Jonathan Ress. Understanding Psychotherapy for Trauma with Buber''s I-Thou philosophy. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
  102. Renu A. Verughese and Jamuna Duvvuru. Health of Residents of Senior Care Homes. – М.: LAP Lambert Academic Publishing, 2014. – 216 с.
  103. Darlene Viggiano. Dreams and Dream-like Experiences. – М.: LAP Lambert Academic Publishing, 2011. – 268 с.
  104. Wadim Strielkowski. Economics of Eastern European Migration. – М.: LAP Lambert Academic Publishing, 2011. – 200 с.
  105. Jackie Patey and Dr. Marjorie McIntyre. Looking Out That Window Too: Loss in Pregnancy. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
  106. Cheryl Luton. Hearing New Voices: Novice Teachers and High-Stakes Testing. – М.: LAP Lambert Academic Publishing, 2014. – 136 с.
  107. Heather Sheaffer. THE MET AND UNMET NEEDS OF FAMILIES OF PATIENTS IN THE ICU. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
  108. Barbara Ward. What Lies behind the Silence?. – М.: LAP Lambert Academic Publishing, 2011. – 336 с.
  109. Jung Hang Lee. Understanding North Korean School Mathematics. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
  110. E. Madhusudhana Reddy. Effective Classification Using Parallel Apriori. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  111. Manish Dhote. Introduction to Cloud Computing Performance Testing. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
  112. Lebitsi Maud Modiba. Support programme for mothers with pregnancy loss. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
  113. Rekha Attri. Customer Based Brand Equity of Oil Marketing Companies in India. – М.: LAP Lambert Academic Publishing, 2012. – 304 с.
  114. Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
  115. Mahshid Lonbani. Influencing Factors for Customers to Adopt Online Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
  116. Debajani Sahoo. CRM Practices in Indian Star Hotels. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
  117. Siti Intan Nurdiana Wong Binti Abdullah. Service Recovery in The Higher Education. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  118. Juwayriah Nadeem and Kashir Asghar. Disneyization Of Restaurants. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
  119. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
  120. Farhan Ahmed and Muhammed Adeel. Retailers Perception of Retail Atmosphere. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
  121. Adri Drotskie. Customer Experience as a strategic differentiator. – М.: LAP Lambert Academic Publishing, 2011. – 340 с.
  122. Shilpa Bagdare. Retail Customer Experience - An Indian Context. – М.: Scholars' Press, 2014. – 164 с.
  123. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
  124. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  125. Vincent Wee Eng Kim,Vivien Wee Mui Eik and Charles Sharma Naidu. New Media In Advertising. – М.: Scholars' Press, 2013. – 64 с.
  126. BABA GNANAKUMAR and Dr. K. Sundararaman. LEVERAGING THE ENTERPRISE BRAND RESONANCE VALUES. – М.: LAP Lambert Academic Publishing, 2009. – 180 с.
  127. Dr. Pravin Balaraman and Prof Bill Donaldson. Realities of CRM in Multinational Corporation. – М.: LAP Lambert Academic Publishing, 2010. – 336 с.
  128. Henrik Sallberg. Customer Rewards Programs. – М.: LAP Lambert Academic Publishing, 2010. – 224 с.
  129. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
  130. Siya Ibinabobo Amachree. Redesigning a service experience. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  131. Elisa Lopez Moreno. Understanding Unique Customer Experiences. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
  132. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
  133. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
  134. Krishnan A. R. Buyer behaviour. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
  135. Ayesha Bashiruddin. Learning and Teaching of English in Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 328 с.
  136. Giuliana Guazzaroni. Experiential Mapping of Museum Augmented Places. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
  137. Evelyn Roach. Study Abroad Students Experiences & Expectations of Host Countries. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
  138. Susan Ang. Valuing Practical Experience. – М.: LAP Lambert Academic Publishing, 2011. – 240 с.
  139. Lars Birkholm Petersen,Ron Person,Christopher Nash. Connect: How to Use Data and Experience Marketing to Create Lifetime Customers. – М.: , 2014. –  с.
  140. Jeff Sauro. Customer Analytics For Dummies. – М.: , 2015. –  с.

Лучшие результаты

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Дополнительные результаты

  1. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.

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Елена
Лилия, здравствуйте! Спасибо огромное, работа после вашего сопровождения отличная! Надеюсь на дальнейшее сотрудничество!