Course ILT: Call Center Management
Год выпуска: 0 Издательство: Страниц: 0 ISBN: 0619148608 Описание An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.
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Дефелина, 21.01 Марина, вчера защитила диплом!!!!! Хочу вам сказать огромнейшее спасибо за проделанную работу!!!! Я так же как и прежде буду рекомендовать вас своим друзьям. Спасибо еще раз. До свидания )))