Результаты поиска

Лучшие результаты

1. Course ILT: Call Center Management. – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Robert F. Bruner, Mark R. Eaker, R. Edward Freeman, Robert E. Spekman, Elizabeth Olmsted Teisberg, S. Venkataraman. The Portable MBA. – М.: John Wiley and Sons, Ltd, 2002. – 384 с.
   
2. Natarajan Gautam. Analysis of Queues: Methods and Applications (Operations Research Series). – М.: , 2012. – 802 с.
   
3. Jim Newell. Using Online Marketing Tools...To Market Your Offline Business: 4 Essential Tools To Help You Find New Customers and Retain Your Existing One's Longer. – М.: , 2012. – 100 с.
   
4. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с.
   
5. Course ILT:Business Accounting. – М.: , 0. – 0 с.
   
6. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
7. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с.
   
8. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
   
9. Jose A. Soler Ramos, Kim B. Staking, Alfonso Ayuso Calle, Paulina Beato, Emilio Botin O'Shea, Miguel Escrig Melia, Bernardo Falero Carrasco, Jose A. Soler Ramos, Inter-American Development Bank, Grupo Santander. Financial Risk Management: A Practical Approach for Emerging Markets. – М.: , 0. – 0 с.
   
10. Reidar Dale. Organisations and Development: Strategies, Structures and Processes. – М.: , 0. – 0 с.
    
11. Economic Analysis for Property and Business. – М.: , 0. – 0 с.
    
12. Mona J. Gardner. Managing Financial Institutes. – М.: , 0. – 0 с.
    
13. Stephen Coscia. Tele-Stress - Relief For Call Center Stress Syndrome. – М.: , 0. – 0 с.
    
14. Lynn Sharp Paine. Cases In Leadership, Ethics and Organizational Integrity: Astrategic Perspective. – М.: , 0. – 0 с.
    
15. Course ILT: Organizational Learning. – М.: , 0. – 0 с.
    
16. Course ILT:Frontline Leadership. – М.: , 0. – 0 с.
    
17. Course ILT:Advanced Interpersonal Communication. – М.: , 0. – 0 с.
    
18. Course ILT:Conducting Meetings. – М.: , 0. – 0 с.
    
19. Helen Huber, Audree Spatz, Center for Applied Gerontology. Homemaker/Home Health Aide. – М.: , 0. – 0 с.
    
20. Norman R. Howes. Modern Project Management : Successfully Integrating Project Management Knowledge Areas and Processes. – М.: , 0. – 0 с.
    
21. Michael D. Trotter. The Customer Call Center Outback: A Frontline Supervisor's Map to Success. – М.: , 0. – 0 с.
    
22. Knowledge Management Foundations. – М.: , 0. – 0 с.
    
23. Bob Donath, Joe Mazel, Cindy Dubin, Perry Patterson, Institute of Management & Administration. The IOMA Handbook of Logistics and Inventory Management. – М.: , 0. – 0 с.
    
24. Essentials of HRM. – М.: , 0. – 0 с.
    
25. Course ILT: Career Development. – М.: , 0. – 0 с.
    
26. Vadim Volkov. Violent Entrepreneurs: The Use of Force in the Making of Russian Capitalism. – М.: , 0. – 0 с.
    
27. Jennifer Carpenter, David L. Yermack, New York University Salomon Center. Executive Compensation and Shareholder Value: Theory and Evidence (New York University Salomon Center Series on Financial Markets and institutIons, V. 4). – М.: , 0. – 0 с.
    
28. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с.
    
29. David F. Ciambrone. Waste Minimization as a Strategic Weapon. – М.: , 0. – 0 с.
    
30. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
    
31. Mike Wright, Centre for Management Buy-Out Research, Ken Robbie. Management Buy-Outs and Venture Capital : Into the Next Millennium. – М.: , 0. – 0 с.
    
32. Course ILT:Financial Management: Basic. – М.: , 0. – 0 с.
    
33. Course ILT: Business Finance. – М.: , 0. – 0 с.
    
34. Paul Davies. What's This India Business?: Offshoring, Outsourcing, and the Global Services Revolution. – М.: , 0. – 0 с.
    
35. Michael J. Earl, Oxford Institute of Information Management, Pa Consulting Group. Information Management: The Organizational Dimension. – М.: , 0. – 0 с.
    
36. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с.
    
37. Steven F. Blanding. Enterprise Operations Management Handbook, Second Edition. – М.: , 0. – 0 с.
    
38. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с.
    
39. Emirates Center for Strategic Studies and Research. Leadership and Management in the Information Age (Emirates Center for Strategic Studies and Research). – М.: , 0. – 0 с.
    
40. Course ILT:Managerial Leadership. – М.: , 0. – 0 с.
    
41. Course ILT:Negotiating. – М.: , 0. – 0 с.
    
42. Course ILT:Project Teams. – М.: , 0. – 0 с.
    
43. Course ILT:Virtual Teams. – М.: , 0. – 0 с.
    
44. Frank B. Watts. Engineering Documentation Control Handbook : Configuration Management for Industry. – М.: , 0. – 0 с.
    
45. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с.
    
46. Henk Wijtze Volberda, Tom Elfring. Rethinking Strategy. – М.: , 0. – 0 с.
    
47. Course ILT: Correcting Performance Problems. – М.: , 0. – 0 с.
    
48. Course ILT: Mentoring. – М.: , 0. – 0 с.
    
49. Course ILT: Call Center Management. – М.: , 0. – 0 с.
    
50. Course ILT: Creativity & Innovation. – М.: , 0. – 0 с.
    
51. Course ILT:Financial Management:Advanced. – М.: , 0. – 0 с.
    
52. Clare Cherry. Childcare Center Management. – М.: , 0. – 0 с.
    
53. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
54. A.F., M.D. Al-Assaf, June A., R.N. Schmele. The Textbook of Total Quality in Healthcare. – М.: , 0. – 0 с.
    
55. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
    
56. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с.
    
57. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с.
    
58. Rosanne D'Ausilio. Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition). – М.: , 0. – 0 с.
    
59. Darlene E. Weingand. Marketing/Planning Library and Information Services:. – М.: , 0. – 0 с.
    
60. Chris Dewinter. Selling By Telephone. – М.: , 0. – 0 с.
    
61. Richard Feinberg, Ko De Ruyter, Lynne Bennington. Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series). – М.: , 0. – 0 с.
    
62. Course ILT: Call Center. – М.: , 0. – 0 с.
    
63. Lisa Ebbesen, Course Technology, Course Technology. Course ILT: Goldmine 5: Advanced. – М.: , 0. – 0 с.
    
64. Course ILT: Budgeting. – М.: , 0. – 0 с.
    
65. Jack L. Mumme. Risk Management for Dentists. – М.: , 0. – 0 с.
    
66. John Benson, Gareth Shaw. The Retailing Industry (3 Vol Set) (Tauris Industrial Histories). – М.: , 0. – 0 с.
    
67. Course ILT: Organizational Skills. – М.: , 0. – 0 с.
    
68. Course ILT: Selling Solutions. – М.: , 0. – 0 с.
    
69. Course ILT: Employee Performance. – М.: , 0. – 0 с.
    
70. John Stanley. The Complete Guide to Garden Center Management. – М.: Ball Publishing, 2002. – 348 с.
    
71. Course ILT: QuickBooks 2002. – М.: , 0. – 0 с.
    
72. Course ILT: Busines Ethics. – М.: , 0. – 0 с.
    
73. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с.
    
74. Instructor Led Training. Course ILT: Managing Business Risk. – М.: , 0. – 0 с.
    
75. Instructor Led Training. Course ILT: Moving from Technical Professional to Manager. – М.: , 0. – 0 с.
    
76. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с.
    
77. Course ILT: Project 2002: Basic AIE. – М.: , 0. – 0 с.
    
78. Instructor Led Training, Course Technology. Course ILT: IT Project+. – М.: , 0. – 0 с.
    
79. Course Technology, Course Technology. Course ILT: Microsoft Office XP: New Features. – М.: , 0. – 0 с.
    
80. Александра Самолюбова. Call Center на 100%. Практическое руководство по организации Центра обслуживания вызовов. – М.: Альпина Паблишер, 2010. – 352 с.
    
81. Jack W. Plunkett. Plunkett's Banking, Mortgages and Credit Industry Almanac 2005: The Only Complete Guide to the Business of Banking, Lending, Mortgages and Credit Cards ... Mortgages and Credit Industry Almanac). – М.: , 2004. – 0 с.
    
82. Kyriaki Kosmidou. Goal Programming Techniques for Bank Asset Liability Management (Applied Optimization). – М.: , 2004. – 0 с.
    
83. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с.
    
84. Rosanne D'Ausilio. Wake Up Your Call Center: Humanize Your Interaction Hub. – М.: , 2005. – 0 с.
    
85. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с.
    
86. Employment, Trade Union Renewal and the Future of Work : The Experience of Work and Organizational Change (The Future of Work). – М.: , 2005. – 0 с.
    
87. Jack Welch, Suzy Welch. Winning. – М.: Collins, 2005. – 384 с.
    
88. Brad Cleveland. Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment. – М.: ICMI Press, 2006. – 440 с.
    
89. Paul Kearns. The Value Motive: The Only Alternative to the Profit Motive. – М.: , 2007. – 288 с.
    
90. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
91. T. Zane Reeves. Cases in Public Human Resource Management. – М.: , 2005. – 224 с.
    
92. Jay Heizer, Barry Render. Principles Of Operations Management and Student CD (6th Edition). – М.: , 2005. – 115 с.
    
93. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
94. Д.Н. Владиславлев. Энциклопедия банковского маркетинга. – М.: Ось-89, 2009. – 256 с.
    
95. Steve Wille. Colorful Leadership "Achieve Your Goals, Avoid Off-Color Situations,and Have a Lot of Fun Doing It". – М.: , 2008. – 136 с.
    
96. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с.
    
97. Dan Engelbrektson. Talent: The Term Talent: Meaning and Usage in a Management Context. – М.: , 2008. – 64 с.
    
98. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с.
    
99. Douglas E. White. The Art of Planned Giving. – М.: , 1998. – 362 с.
    
100. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
     
101. Frank B. Watts. Engineering Documentation Control Handbook, 3rd Edition. – М.: , 2008. – 376 с.
     
102. Carl L. Gwinnutt. Clinical Anaesthesia (Lecture Notes). – М.: , 2008. – 184 с.
     
103. Bill Price. The Best Service is No Service. – М.: Jossey-Bass, 2008. – 336 с.
     
104. Martyn Warren. Financial Management for Farmers and Rural Managers. – М.: , 1997. – 304 с.
     
105. Madeline Bodin. Maximizing Call Center Performance. – М.: , 2010. – 137 с.
     
106. Keith Dawson. The Call Center Handbook. – М.: , 2010. – 0 с.
     
107. Madeline Bodin. The Call Center Dictionary. – М.: , 2010. – 227 с.
     
108. Real Bergevin. Call Center fur Dummies. – М.: , 2007. – 388 с.
     
109. Six Sigma For Transactions And Service. – М.: , 2005. – 558 с.
     
110. The Mcgraw-Hill 36-Hour Course: Finance For Non-Financial Managers 3/E. – М.: , 2011. – 352 с.
     
111. Instructor Led Training. Course ILT: Exam 70-228 MCSE SQL Server 2000 Implementation. – М.: , . –  с.
     
112. Chanchal Bhatted,Navin Chopra and Deeksha Katyal. Determination & Evaluation Of Carbon Footprint applied to IT Industry. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
     
113. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
114. Nishant Pandya and Chetan Trivedi. The World of Chetan Bhagat. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
115. AKHILESH CHANDRA PRABHAKAR. Green Revolution. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
     
116. Tiiu Kamdron. Work Motivation and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
     
117. Ela Unler Oz. The Effect of Emotional Labor on Work Outcomes. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
118. Duysal Askun Celik. Call Centers' Quality of Working Life. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
119. AKHILESH CHANDRA PRABHAKAR. Development Economics. – М.: LAP Lambert Academic Publishing, 2011. – 380 с.
     
120. Srinivasa Rao Vatluri. Stochastic Models in Graded Manpower systems. – М.: LAP Lambert Academic Publishing, 2013. – 148 с.
     
121. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
122. Stavros K. Parlalis. De-institutionalisation, organisational changes and professional roles. – М.: LAP Lambert Academic Publishing, 2011. – 400 с.
     
123. Mokgadi Agnes Ursula Mohlakwana. Strategies in Managing Transformation in South African Schools. – М.: LAP Lambert Academic Publishing, 2010. – 232 с.
     
124. Ku-Yun Chen (???). An ESL Learning Center: A Critical Case Study. – М.: Scholars' Press, 2013. – 236 с.
     
125. Md. Maidul Islam and Md. Mahmudul Hasan Rafee. A Managerial Guide on IT Outsourcing. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
126. AKHILESH CHANDRA PRABHAKAR. Economic Transition In Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
     
127. Antonios Printezis. PRICING MODELS FOR ADMISSION IN SERVICE SYSTEMS. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
     
128. Komol Singha. Structure and Performance of Agricultural Schemes in India. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
129. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
130. Debajani Sahoo. CRM Practices in Indian Star Hotels. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
     
131. Roger Achkar. CRM and Customer Data. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
     
132. Margaret Oloko. International Business Management. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
     
133. Tankut Pacac?. The Philosophy of Advanced-Level Marketing. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
134. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
135. Lotte Luscher. Working through Paradox. – М.: LAP Lambert Academic Publishing, 2012. – 424 с.
     
136. Muhammad Hashim. A Guide to Human Resource Management. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
137. Rucha Gujar. Evaluation of Women Empowerment Programme : A Case Study. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
138. M. Shafi and J. Bakht. Agricultural Research Centers (Management and Operation). – М.: LAP Lambert Academic Publishing, 2011. – 192 с.
     
139. Rucha Gujar. Quality Assurance of Educational Programmes through Evaluation. – М.: LAP Lambert Academic Publishing, 2013. – 260 с.
     
140. Virginia Evans, Jenny Dooley, Sarah Miranda. Career Paths: Call Centers: Student's Book 1. – М.: Express Publishing, 2013. – 40 с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
3. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
4. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
5. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
6. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
7. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
8. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
9. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
10. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
11. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005.
12. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
13. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
14. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
15. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
16. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
17. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
18. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
19. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
20. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
21. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
22. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
23. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
24. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
25. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
26. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008.
27. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
28. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.