Результаты поиска

Лучшие результаты

1. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
   
2. Cathy Ace. Effective Promotional Planning for e-Business. – М.: , 0. – 0 с.
   
3. Luel Berhe. The Role of DM Technology in E-Transaction Expansion in banking. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
   
4. Pavla Vondrakova. CRM in Service Oriented Organizations in the European Union. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
   
5. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
   
6. Dalbir Singh. CRM in Service Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
   
7. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
   
8. Aliyu Olayemi Abdullateef. CRM implementation in inbound Contact Center: Issues and Challenges. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
   
9. Abizer Alibhai. Influence of CRM Strategies used by Synthetic Hair Manufacturers-Kenya. – М.: LAP Lambert Academic Publishing, 2015. – 108 с.
   
10. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    

Дополнительные результаты

1. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с.
   
2. Benno Torgler, Maria A. Garcia-Valinas, Alison Macintyre. Participation in Environmental Organizations. – М.: , 2012. – 272 с.
   
3. Patricia OrdoA±ez de Pablos. Knowledge Management and Drivers of Innovation in Services Industries. – М.: , 2012. – 383 с.
   
4. Gregory J. Dabel. Saving Money in Nonprofit Organizations : More than 100 Money-Saving Ideas, Tips, and Strategies for Reducing Expenses Without Cutting Your Budget (Jossey-Bass Nonprofit and Public Management Series). – М.: , 0. – 0 с.
   
5. Robert P. Gilles, Pieter H.M. Ruys. Imperfections and Behavior in Economic Organizations (Theory and Decision Library C11). – М.: , 0. – 0 с.
   
6. Motivating People in Lean Organizations. – М.: , 0. – 0 с.
   
7. Barton, Ph.D. Kunstler. The Hothouse Effect: Intensify Creativity in Your Organization Using Secrets from History's Most Innovative Communities. – М.: , 0. – 0 с.
   
8. Robert T. Carter. Addressing Cultural Issues in Organizations: Beyond the Corporate Context (Winter Roundtable Series, 1). – М.: , 0. – 0 с.
   
9. J.A. Wagner III, J.M. Bartunek, K.D. Elsbach. Advances in Qualitative Organization Research, Volume 4. – М.: , 0. – 0 с.
   
10. Jeanne M. Plas, Susan E. Lewis. Person-Centered Leadership for Nonprofit Organizations: Management That Works in High Pressure Systems. – М.: , 0. – 0 с.
    
11. Yair Aharoni. Changing Roles of State Intervention in Services in an Era of Open International Markets (International Management). – М.: , 0. – 0 с.
    
12. Robert L. Heneman, David B. Greenberger. Human Resource Management in Virtual Organizations (Research in Human Resource Management). – М.: , 0. – 0 с.
    
13. Jane Arsenault. Forging Nonprofit Alliances : A Comprehensive Guide to Enhancing Your Mission Through Joint Ventures & Partnerships, Management Service Organizations, ... Bass Nonprofit and Public Management Series.). – М.: , 0. – 0 с.
    
14. Jerry W. Koehler, Joseph Pankowski. Teams in Government: A Handbook for Team-Based Organization. – М.: , 0. – 0 с.
    
15. Edward L. Queen II. Serving Those in Need : A Handbook for Managing Faith-Based Human Services Organizations. – М.: , 0. – 0 с.
    
16. Nigel Gann. Managing Change in Voluntary Organizations: A Guide to Practice. – М.: , 0. – 0 с.
    
17. Sherry Stephenson. Services Trade in the Western Hemisphere: Liberalization, Integration, and Reform. – М.: , 0. – 0 с.
    
18. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
19. Brian Hindley. Trade Liberalization in Aviation Services: Can the Doha Round Free Flight? (AEI Studies on Services Trade Negotiations). – М.: , 0. – 0 с.
    
20. David Fairris. Shopfloor Matters: Labor-Management Relations in Twentieth-Century American Manufacturing (Routledge Studies in Business Organizations and Networks, 5). – М.: , 0. – 0 с.
    
21. Darlyne Bailey, Kelly McNally Koney. Strategic Alliances Among Health and Human Services Organizations: From Affiliations to Consolidations (SAGE SOURCEBOOKS FOR THE HUMAN SERVICES SERIES). – М.: , 0. – 0 с.
    
22. Melenie Herman, George L. Head, Toni E. Fogarty, Peggy M. Jackson. Managing Risk in Nonprofit Organizations : A Comprehensive Guide. – М.: , 0. – 0 с.
    
23. Ronald E. Riggio, Sarah Smith Orr. Improving Leadership in Nonprofit Organizations. – М.: , 0. – 0 с.
    
24. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
    
25. Robert B. Denhardt. The Pursuit of Significance : Strategies for Managerial Success in Public Organizations. – М.: , 0. – 0 с.
    
26. Lawrence L. Martin. Total Quality Management in Human Service Organizations (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
    
27. Neil Botten. Competitive Strategies for Service Organizations. – М.: , 0. – 0 с.
    
28. Ed Lawler, Edmund Lawler, Charlie Trotter. Lessons in Service from Charlie Trotter. – М.: Ten Speed Press, 0. – 0 с.
    
29. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
30. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
    
31. Bill Treasurer. Positively M.A.D. : Making a Difference in Your Organizations, Communities, and the World. – М.: , 2005. – 0 с.
    
32. Conventions and Structures in Economic Organization: Markets, Networks and Organizations (New Horizons in Institutional and Evolutionary Economics Series). – М.: , 2003. – 0 с.
    
33. Sheryl A., Ph.D. Larson. Staff Recruitment, Retention, & Training Strategies For Community Human Services Organizations. – М.: , 2005. – 0 с.
    
34. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2003. – 272 с.
    
35. Jeffrey Liker, David Meier. Toyota Talent. – М.: McGraw-Hill, 2007. – 240 с.
    
36. Patr Vermeulen. Innovation and Institutions: An Institutional Perspective on the Innovative Efforts of Banks and Insurance Companies (Riot! Routledge Studies in Innovation, Organization and Techno. – М.: , 2007. – 0 с.
    
37. Edward J. CPA, CAE McMillan. Preventing Fraud in Nonprofit Organizations. – М.: , 2006. – 240 с.
    
38. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
    
39. H. David Sherman, Joe Zhu. Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA). – М.: , 2006. – 328 с.
    
40. William Doak. Managing Improvement: A Book Targeted to Help Middle Management Develop and Implement a Holistic Approach to Driving Continuous Improvement in Their Organizations. – М.: , 2008. – 192 с.
    
41. Rajesh K. Tyagi, Praveen Gupta. A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement. – М.: , 2008. – 320 с.
    
42. Jane Ward. Respectably Queer: Diversity Culture in LGBT Activist Organizations. – М.: , 2008. – 192 с.
    
43. Jane Ward. Respectably Queer: Diversity Culture in LGBT Activist Organizations. – М.: , 2008. – 192 с.
    
44. Ibp Usa. EU Defense Export Services Organization Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
45. Michael J Austin, Ralph Brody, Thomas R. Packard. Managing the Challenges in Human Service Organizations: A Casebook. – М.: , 2008. – 304 с.
    
46. Ivanka Menken, Claire Engle, Jackie Brewster. ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management. – М.: , 2008. – 216 с.
    
47. Connectivity and Knowledge Management in Virtual Organizations: Networking and Developing Interactive Communications (Premier Reference Source). – М.: , 2008. – 450 с.
    
48. Gerard Blokdijk, Ivanka Menken, Claire Engle. ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management. – М.: , 2008. – 264 с.
    
49. Ivanka Menken, Gerard Blokdijk. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management. – М.: , 2008. – 196 с.
    
50. Jay Ramanathan, Rajiv Ramnath. Co-engineering Applications and Adaptive Business Technologies in Practice: Enterprise Service Ontologies, Models, and Frameworks (Advances in Information Resources Management). – М.: , 2009. – 426 с.
    
51. Kevin J. O'sullivan. Strategic Intellectual Capital Management in Multinational Organizations: Sustainability and Successful Implications. – М.: , 2009. – 358 с.
    
52. Benno Torgler, Maria A. Garcia-Valinas, Alison Macintyre. Participation in Environmental Organizations (Routledge Explorations in Environmental Economics). – М.: , 2010. – 272 с.
    
53. Alexander Styhre. Visual Culture in Organizations: Theory and Cases (Routledge Studies in Management, Organizations and Society). – М.: , 2010. – 242 с.
    
54. Tracy Taylor. Managing People in Sport Organizations. – М.: , 2010. – 328 с.
    
55. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с.
    
56. John Richard. Advances in Physical Organic Chemistry,39. – М.: , 2010. – 326 с.
    
57. John Richard. Advances in Physical Organic Chemistry,37. – М.: , 2010. – 373 с.
    
58. John Richard. Advances in Physical Organic Chemistry,41. – М.: , 2010. – 410 с.
    
59. Thomas Tidwell. Advances in Physical Organic Chemistry,35. – М.: , 2010. – 341 с.
    
60. John Richard. Advances in Physical Organic Chemistry,44. – М.: , 2010. – 452 с.
    
61. Linda Holbeche. Motivating People in Lean Organizations. – М.: , 2010. – 320 с.
    
62. John Richard. Advances in Physical Organic Chemistry,38. – М.: , 2010. – 252 с.
    
63. Author Unknown. Advances in Metal-Organic Chemistry, Volume 3,3. – М.: , 2010. – 0 с.
    
64. C.H. Wong. Enzymes in Synthetic Organic Chemistry. – М.: , 2010. – 0 с.
    
65. Donald Bethell. Advances in Physical Organic Chemistry,29. – М.: , 2010. – 368 с.
    
66. John Richard. Advances in Physical Organic Chemistry,40. – М.: , 2010. – 346 с.
    
67. Ph. Garrigues. Biomarkers in Marine Organisms. – М.: , 2010. – 572 с.
    
68. Thomas F. DeRosa. Advances in Synthetic Organic Chemistry and Methods Reported in US Patents. – М.: , 2010. – 704 с.
    
69. John Richard. Advances in Physical Organic Chemistry,43. – М.: , 2010. – 304 с.
    
70. John Richard. Advances in Physical Organic Chemistry,42. – М.: , 2010. – 382 с.
    
71. Hans Georg Gadamer. Ideology, Conflict & Leadership in Groups & Organizations. – М.: , 1987. – 226 с.
    
72. Gerard M. Zack. Fraud and Abuse in Nonprofit Organizations. – М.: , 2003. – 384 с.
    
73. Ronald E. Riggio. Improving Leadership in Nonprofit Organizations. – М.: , 2008. – 320 с.
    
74. Mike Snyder. Working with Microsoft Dynamics CRM 2011. – М.: Microsoft Press, 2011. – 624 с.
    
75. Readings in Industrial Organization. – М.: , 2000. – 464 с.
    
76. JR HOLUM. Holum ?experiments? In General Organic And Biologi Cal ?chemistry? 5ed Lab Man (pr Only). – М.: , 1979. – 182 с.
    
77. Lv Polezhaev. Loss & Restoration of Regenerative Capacity in Tissues & Organs of Animals. – М.: , 1974. – 396 с.
    
78. Mark Chaves. Ordaining Women – Culture & Conflict in Religious Organizations (Paper). – М.: , 1999. – 248 с.
    
79. Christopher Voss. Operations Management in Service Industries and the Public Sector. – М.: , 1985. – 328 с.
    
80. Boaz Ronen. Focused Operations Management for Health Services Organizations. – М.: , 2006. – 384 с.
    
81. ENGELBERGER. Engelberger: ?robotics? In Service. – М.: , 1989. – 0 с.
    
82. KV RAMANATHAN. Ramanathan ?readings? In ?management? Control In Nonprofit Organizations. – М.: , 1982. – 380 с.
    
83. Melanie L. Herman. Managing Risk in Nonprofit Organizations. – М.: , 2003. – 336 с.
    
84. NAP. National Academy Press: Managing Micro–computers In Large Organizations (paper Only). – М.: , 1985. – 160 с.
    
85. JM CRUSE. Cruse Concepts In Immunopathology – Organ Based Autoimmune ?diseases?. – М.: , 1985. – 286 с.
    
86. George A Kourvetaris. Studies in Social Organization – Ethnicity, Class, Politics. – М.: , 2007. – 640 с.
    
87. Arthur Stinchcombe. When Formailty Works – Authority & Abraction in Law & Organizations. – М.: , 2001. – 212 с.
    
88. Sep Kamvar. Numerical Algorithms for Personalized Search in Self–Organizing Information Networks. – М.: , 2010. – 184 с.
    
89. Mike Falkner. How to Plan, Develop, and Implement Lotus Notes in Your Organization. – М.: , 1997. – 576 с.
    
90. Management Lessons From Mayo Clinic: Inside One Of The World’S Most Admired Service Organizations. – М.: , 2011. – 256 с.
    
91. Salvatore Alaimo. Program Evaluation Capacity in Human Services Organizations. – М.: Scholars' Press, 2014. – 392 с.
    
92. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
93. Scotney D. Evans. From amelioration to transformation in human services. – М.: LAP Lambert Academic Publishing, 2012. – 200 с.
    
94. Vaibhav Wagh. Study of PHB production in an organism isolated from activated sludge. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
95. Dr. Micheal Kane. Our Blood Flows Red: Trauma and African-American Men in Military Service. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
    
96. Ana Motta-Moss. Immigrant Service Organizations and Cultural Capital. – М.: LAP Lambert Academic Publishing, 2010. – 180 с.
    
97. Rejoice Makaudze. Residents' Participation in Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
    
98. Timothy Stanton. Theory and Practice in Service-Learning Curriculum Design. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
99. Gisli Thorsteinsson and Tom Page. Improving In-Service Teacher Training across Europe. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
    
100. Adesina Odufowokan. Practicum in Classroom Organization and Educational Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
101. Syed Tajammul Hussain. A study of unlearning IT Instruments in health organization. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
102. Muhammad Qaisar Choudhary and Abdul Ghafoor. Auto-organization, Service Discovery and Lookup in P2P Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
103. Furhan Mehmood and Rajia Rafique. Information Security in Financial Organizations. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
104. Michael Ilogu. CRM in Education. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
105. Luel Berhe. The Role of DM Technology in E-Transaction Expansion in banking. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
106. Madiha Ijaz and Wasif Siddiqi. Impact of Trade in Services on Employment. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
107. Erez Mandler Gayer. Free Trade in Services: The Case of Israel and the EU. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
108. Pavla Vondrakova. CRM in Service Oriented Organizations in the European Union. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
     
109. Nurshad Yesmin. Layout Structure of a Service Organization. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
110. Marcel van Oosterhout. Business Agility and Information Technology in Service Organizations. – М.: Scholars' Press, 2014. – 292 с.
     
111. Nusrah Samat. TQM Practices in Service Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
112. SANJAY KUMAR,Harbhajan Bansal and Komal Smriti. Relationship Marketing in Indian Services Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
     
113. Ehsan Abedyan. Customer relationship management (CRM) In SMEs. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
114. Patcha Bhujanga Rao. A Study on Performance Appraisal of Employees in Select Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 336 с.
     
115. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
116. Fadi Fathi Zidan. The Effect of Employee Satisfaction on Employee Attitude And Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
117. Mehrnoosh Naghshi Bakhshayesh. Perceived Organizational Support and Employee Engagement. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
118. Dalbir Singh. CRM in Service Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
119. Kallol Das. Relationship Marketing and CRM in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 384 с.
     
120. Alexia Mary Tzortzaki. Knowledge Management in Service Organizations. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
     
121. Henok Minas Brook and Kelly LH Chiu. Emergent Projects in Large Organizations. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
122. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
     
123. Pietro Sorci. Implementing Sustainable Financial Policies in Public Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
124. Sung-Ju Kim. Management and Leadership for Human Service Organizations. – М.: LAP Lambert Academic Publishing, 2014. – 280 с.
     
125. Adelaide Konadu Amponsah,Emmanuel Attah Kumah and Emmanuel Kwasi Kotoko. Decentralization of Human Resource Management in an Organization. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
126. Vincent Bagire,Jolly B. Byarugaba and Janet B. Kyogabiirwe. THE MANAGEMENT OF MEETINGS IN UGANDAN ORGANIZATIONS. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
     
127. Laurenti Masui. Formalization in an Organization. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
128. Gholamreza Rahimi and Qader Vazifeh Damirchi. Accountability In Public Organizations. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
129. Rangarajan Rajamani. Product orientation in Indian Software Services Organizations. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
130. DEEKSHA DAVE. Sustainable Development and Service organizations of Rajasthan, India. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
     
131. Hanna-Reetta Hirvonen and Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
132. Benson Banda. In-service Teacher Training System. – М.: LAP Lambert Academic Publishing, 2013. – 256 с.
     
133. Mohammad Momany. Pre-Service and In-Service Primary Teacher Training Programs. – М.: LAP Lambert Academic Publishing, 2012. – 528 с.
     
134. Omer Gokhan Ulum. In-Service Teacher Development Programs. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
135. Astha Bhargav,Smriti Vats and Sushma Sharma. In-service Primary School Teachers’ Attitude and Inclusion. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
136. Rasmirekha Sethy. Style and Strategy of In-service Teacher Education Programme. – М.: LAP Lambert Academic Publishing, 2014. – 252 с.
     
137. Issaka Cecilia. An appraisal of in-service training. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
138. Huseyin Ala. A Case Study on the Current State of In-Service Education in Turkey. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
139. Nikolaos Amanatidis. Advancement of ICT Pedagogic Practices Through In Service Training. – М.: LAP Lambert Academic Publishing, 2013. – 496 с.
     
140. Luisa Ferreira Lopes. Economics of Innovation in Services. – М.: , 2015. – 232 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Опыт внедрения Siebel CRM в "Ингосстрах". В. Великанов, "Консультант", № 17, сентябрь 2007.
3. Клиентоориентированный подход и стратегия CRM как основы поддержки и развития продаж страховой компании. А.Ю. Шварев, "Организация продаж страховых продуктов", № 5, сентябрь-октябрь 2007.
4. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
5. Фронтовые процессы в идеальном CRM. А.В. Павлов, "Организация продаж банковских продуктов", № 3, III квартал 2007.
6. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
7. CRM в банках - большие резервы скрыты в простых решениях. Е.В. Борисенко, Б.М. Шлаин, "Организация продаж банковских продуктов", № 2, II квартал 2007.
8. АБС и CRM: не борьба, а сотрудничество. Ю. Амириди, "БДМ. Банки и деловой мир", № 1, январь 2007.
9. CRM для корпоративного банкинга. А.В. Павлов, "Банковское кредитование", № 1, январь-февраль 2007.
10. CRM-системы в российских банках. А. Павлов, "Банковское дело в Москве", № 12, декабрь 2006.
11. Ставка делается на CRM-технологию и новые банковские продукты. Е.Е. Смирнов, "Управление в кредитной организации", № 4, июль-август 2006.
12. CRM - управление клиентскими отношениями благодаря интернет-инструментам. Н.Н. Ермошкин, А. Тарасов, "Банковский ритейл", № 3, III квартал 2006.
13. Медлить с внедрением CRM не стоит. интервью с С. Смирновым, партнером консалтинговой компании Expert-Group. О. Сизова, "Консультант", № 11, июнь 2006.
14. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
15. Применение CRM-систем и их элементов в сall-центрах банков. В. Фрейнкман, М. Буданова, "Банковское дело в Москве", № 5, май 2006.
16. CRM - клиентский подход в коммерческих банках. А. Байбурина, "Банковское дело в Москве", № 5, май 2006.
17. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
18. CRM-форум "Клиент банка - больше, чем клиент". Е.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 5, май 2006.
19. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
20. Развитие профессионализма менеджеров по рекламе: CRM в действии. Е. Будай, Е. Моргунов, "Управление персоналом", № 4, февраль 2006.
21. Политика и управляющий комитет CRM-проекта. А. Павлов, "Банковское дело в Москве", № 1, январь 2006.
22. Риски внедрения CRM в банках. А. Палевич, "Банковское дело в Москве", № 1, январь 2006.
23. Пять признаков правильного CRM-подрядчика. А. Павлов, "Банковское дело в Москве", № 11, ноябрь 2005.
24. CRM - технологии становятся жизненной потребностью. И.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 11, ноябрь 2005.
25. CRM-системы в банковском бизнесе. В. Галь, "Финансовая газета", № 43, 44, октябрь, ноябрь, 2005.
26. CRM в банке - это реальность. "Банковское дело в Москве", № 9, сентябрь 2005.
27. Роль CRM-систем в повышении эффективности бизнеса. А. Маляревский, "Финансовая газета", № 33, август 2005.
28. Состояние CRM в российских банках. А. Павлов, "Банковское дело в Москве", № 8, август 2005.
29. CRM-стратегия как "Раз-два-три". А. Павлов, "Банковское дело в Москве", № 7, июль 2005.
30. CRM и информационная безопасность. А. Школьников, "Банковское дело в Москве", № 5, май 2005.
31. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
32. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
33. CRM: формирование клиентской лояльности в банках. М. Бар-Бирюкова, "Финансовая газета", N 24, июнь 2011 г.
34. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
35. Внедрение CRM-системы: анализ российской практики. А. Замыслов, "Финансовая газета", N 45, ноябрь 2010 г.
36. Клиентская служба и CRM-система ресторана в состоянии эффективно управлять "воронкой продаж". Е. Петренко, "Управление персоналом", N 20, октябрь 2010 г.
37. Неравная дуэль: ежедневник или CRM?. Е. Астапенко, Н. Рахманкулова, "Бухгалтерия и банки", N 8, август 2010 г.
38. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
39. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
40. CRM-Системы: контроль работы менеджеров по продажам. С. Гара, "Финансовая газета. Региональный выпуск", N 21, май 2010 г.
41. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
42. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
43. Проблемы внедрения и использования CRM-технологии в страховых компаниях. Г.Б. Ермолаев, "Организация продаж страховых продуктов", № 4, июль-август 2009.
44. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
45. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
46. CRM - инструмент управления взаимоотношениями государства с гражданами. А. Драчук, "Финансовая газета. Региональный выпуск", № 37, сентябрь 2008.
47. Легкое CRM-решение для банков. А. Манин, "БДМ. Банки и деловой мир", № 9, сентябрь 2008.
48. Внедрение CRM-системы в сфере кредитования физических лиц. В. Белан, "Финансовая газета. Региональный выпуск", № 14, апрель 2008.
49. Опираясь на эффективные CRM-системы. И.Е. Смирнов, "Банковский ритейл", № 1, I квартал 2008.