Результаты поиска

Лучшие результаты

1. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с.
   

Дополнительные результаты

1. OECD Organisation for Economic Co-operation and Development. Towards New Arrangements for State Ownership in the Middle East and North Africa. – М.: , 2012. – 175 с.
   
2. OECD Organisation for Economic Co-operation and Development. International Drivers of Corruption: A Tool for Analysis. – М.: , 2012. – 108 с.
   
3. OECD Organisation for Economic Co-operation and Development. OECD Economic Surveys: Hungary 2012. – М.: , 2012. – 152 с.
   
4. OECD Organisation for Economic Co-operation and Development. OECD Fiscal Federalism Studies Reforming Fiscal Federalism and Local Government: Beyond the Zero-Sum Game. – М.: , 2012. – 136 с.
   
5. Emirates Center for Strategic Studies and Research. Caspian Energy Resources: Implications for the Arab Gulf States. – М.: , 0. – 0 с.
   
6. Stephen Coscia. Tele-Stress - Relief For Call Center Stress Syndrome. – М.: , 0. – 0 с.
   
7. Robert L. Heneman. Strategic Reward Management: Design, Implementation, and Evaluation. – М.: , 0. – 0 с.
   
8. Svend Remoe, Svend Remoe, Jean Guinet, Organisation for Economic Co-Operation and Development, Organisation for Economic Co-Operation and Development Committee for s, Organisation for Economic Co-Operation and Development Working Party o. Dynamising National Innovation Systems. – М.: , 0. – 0 с.
   
9. Walter N. Alerich, Jeff Keljik. Electricity 4: AC/DC Motors, Controls, and Maintenance. – М.: , 0. – 0 с.
   
10. Fred I. Denny, David E. Dismukes. Power System Operations and Electricity Markets. – М.: CRC Press, 2002. – 152 с.
    
11. Robert L. Heneman. Strategic Reward Management: Design, Implementation, and Evaluation. – М.: Information Age Pub Inc, 2002. – 520 с.
    
12. Geoffrey Booth. Dollars & Cents of Shopping Centers: 2002 : A Study of Receipts and Expenses in Shopping Center Operations (Dollars and Cents of Shopping Centers). – М.: Urban Land Institute, 2002. – 417 с.
    
13. OECD (Organization for Economic Co-operation and Development). China in the World Economy: An OECD Economic and Statistical Survey. – М.: , 0. – 0 с.
    
14. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с.
    
15. Environmental Action Programme for Central and Eastern Europe, Richard Ackermann, Ministerial Conference "Environment for Europe, World Bank, Organisation for Economic Co-Operation and Development. Environmental Action Programme for Central and Eastern Europe: Setting Priorities : Abridged Version of the Document Endorsed by the Ministerial Conference, Lucerne, Switzerland, 28-30 April, 1993. – М.: , 0. – 0 с.
    
16. Leo Maier, Oecd, Mikitaro Shobayashi, Organisation for Economic Co-Operation and Development. Multifunctionality: Towards an Analytical Framework (Agriculture and Food). – М.: , 0. – 0 с.
    
17. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
    
18. Uri B. Dadush, Dipak Dasgupta, Marc Uzan, Dipak Das Gupta, Organisation for Economic Co-Operation and Development, World Bank. Private Capital Flows in the Age of Globalization: The Aftermath of the Asian Crisis. – М.: , 0. – 0 с.
    
19. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с.
    
20. Emirates Center for Strategic Studies and Research. Leadership and Management in the Information Age (Emirates Center for Strategic Studies and Research). – М.: , 0. – 0 с.
    
21. Douglas Robert Brown. The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation. – М.: , 0. – 0 с.
    
22. Association for Facilities Engineering. Facilities Operations & Engineering Reference: A Technical & Management Handbook for Planning & Analyzing Projects, Complying With Codes & Standards. – М.: , 0. – 0 с.
    
23. Glossary of Reliability and Maintenance Terms. – М.: , 0. – 0 с.
    
24. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
25. George C. Tiao, Soren Bisgaard, William J. Hill, Daniel PeA±a, Stephen M. Stigler. Box on Quality and Discovery: With Design, Control, and Robustness. – М.: , 0. – 0 с.
    
26. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
    
27. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с.
    
28. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с.
    
29. Leslie E. Small, Ian Carruthers. Farmer-Financed Irrigation: The Economics of Reform (Wye Studies in Agricultural and Rural Development). – М.: , 0. – 0 с.
    
30. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с.
    
31. Metin Feridun, M. Feridun, Gilbert Babin. Management Technologies for E-Commerce and E-Business Applications: 13th Ifip/IEEE International Workshop on Distributed Systems: Operations and Management, Dsom 2002, Montreal, Canada, October 2002 : Proceedings (LECTURE NOTES IN COMPUTER SCIENCE). – М.: , 0. – 0 с.
    
32. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с.
    
33. Victoria Ring. How to Start, Operate and Market a Freelance Notary Signing Agent Business. – М.: , 2004. – 0 с.
    
34. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с.
    
35. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с.
    
36. Cecil Bozarth. Introduction to Operations and Supply Chain Management. – М.: , 2005. – 0 с.
    
37. Alan Darbyshire. Mechanical Engineering : BTEC National Option Units. – М.: , 2003. – 0 с.
    
38. Cecil Bozarth. Introduction to Operations And Supply Chain Management With Advanced Decision Spport Tools. – М.: , 2005. – 0 с.
    
39. Helmy H. Baligh. Organization Structures : Theory and Design, Analysis and Prescription (Information and Organization Design Series). – М.: , 2005. – 0 с.
    
40. Bernard T. Lewis, Richard Payant. Facility Managers Maintenance Handbook. – М.: McGraw-Hill Professional Publishing, 2007. – 560 с.
    
41. Product Platform and Product Family Design: Methods and Applications. – М.: , 2007. – 548 с.
    
42. Industrial Design Techniques and Materials. – М.: , 2006. – 352 с.
    
43. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
44. Organisation for Economic Co-Operation and Development. Ageing And Employment Policies: United States (Ageing and Employment Policies = Vieillissement Et Politique). – М.: , 2005. – 193 с.
    
45. Organisation for Economic Co-Operation and Development. Trade And Migration: Building Bridges For Global Labour Mobility. – М.: , 2005. – 162 с.
    
46. Brad Price, John Paul Mueller, Scott Fenstermacher. Mastering System Center Operations Manager 2007. – М.: Sybex, 2007. – 432 с.
    
47. Mark Light. Results Now for Nonprofits: Strategic, Operating, and Governance Planning. – М.: , 2008. – 288 с.
    
48. Handbook of Hospitality Operations and IT (Handbooks of Hospitality Management) (Handbooks of Hospitality Management). – М.: , 2008. – 448 с.
    
49. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с.
    
50. M. Saito, N. Wickramasinghe, M. Fujii, E. Geisler. Redesigning Innovative Healthcare Operation and the Role of Knowledge Management. – М.: , 2009. – 322 с.
    
51. Kerrie Meyler, Cameron Fuller, John Joyner, Andy Dominey. System Center Operations Manager 2007 Unleashed. – М.: Sams, 2008. – 1416 с.
    
52. OECD Organisation for Economic Co-operation and Development. Structural and Demographic Business Statistics 2009. – М.: , 2010. – 400 с.
    
53. OECD Organisation for Economic Co-operation and Development. Etudes economiques de l'OCDE : Coree 2008: Edition 2008 (French Edition). – М.: , 2010. – 174 с.
    
54. OECD Organisation for Economic Co-operation and Development. OECD Reviews of Regional Innovation: Catalonia, Spain 2010: Edition 2010 (United Nations Office on Drugs and Crime - Boletin De Estupefacientes). – М.: , 2010. – 270 с.
    
55. OECD Organisation for Economic Co-operation and Development. OECD Rural Policy Reviews Strategies to Improve Rural Service Delivery. – М.: , 2010. – 124 с.
    
56. OECD Organisation for Economic Co-operation and Development. Gestion de la mobilite en entreprises: Politiques de transport efficaces: Edition 2009 (International Transport Forum) (French Edition). – М.: , 2010. – 108 с.
    
57. OECD Organisation for Economic Co-operation and Development. Reconnaitre l'apprentissage non formel et informel : resultats, politiques et pratiques (French Edition). – М.: , 2010. – 100 с.
    
58. OECD Organisation for Economic Co-operation and Development. Educational Research and Innovation Are the New Millennium Learners Making the Grade?: Technology Use and Educational Performance in PISA 2006. – М.: , 2010. – 216 с.
    
59. OECD Organisation for Economic Co-operation and Development. Taxing Wages 2009. – М.: , 2010. – 516 с.
    
60. OECD Organisation for Economic Co-operation and Development. Development Co-operation Report 2010 (Development Co-Operation Report: Efforts and Policies of the Members of the Development Assistance Committee). – М.: , 2010. – 278 с.
    
61. OECD Organisation for Economic Co-operation and Development. Geographical Distribution of Financial Flows to Developing Countries 2010: Disbursements, Commitments, Country Indicators (Geographical Distribution of Financial Flows to Aid Recipients). – М.: , 2010. – 274 с.
    
62. OECD Organisation for Economic Co-operation and Development. OECD Reviews of Human Resource Management in Government OECD Reviews of Human Resource Management in Government: Brazil 2010: Federal Government. – М.: , 2010. – 312 с.
    
63. OECD Organisation for Economic Co-operation and Development. Conflict and Fragility Transition Financing: Building a Better Response. – М.: , 2010. – 136 с.
    
64. OECD Organisation for Economic Co-operation and Development. The Future for Interurban Passenger Transport: Bringing Citizens Closer Together. – М.: , 2010. – 556 с.
    
65. OECD Organisation for Economic Co-operation and Development. Effective Transport Policies for Corporate Mobility Management (International Transport Forum). – М.: , 2010. – 108 с.
    
66. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с.
    
67. W. Kent Muhlbauer. Pipeline Risk Management Manual: Ideas, Techniques, and Resources. – М.: Gulf Professional Publishing, 2004. – 398 с.
    
68. Chuck Eastman, Paul Teicholz, Rafael Sacks, Kathleen Liston. BIM Handbook: A Guide to Building Information Modeling for Owners, Managers, Designers, Engineers and Contractors. – М.: John Wiley and Sons, Ltd, 2008. – 504 с.
    
69. Jan Young. Selecting, Buying, Installing and Using a Modern Warehouse Management System. – М.: Lulu.com, 2009. – 148 с.
    
70. Bob Ramlow, Benjamin Nusz. Solar Water Heating--Revised & Expanded Edition: A Comprehensive Guide to Solar Water and Space Heating Systems (Mother Earth News Wiser Living Series). – М.: , 2010. – 256 с.
    
71. Intelligent Buildings: Design Management and Operation. – М.: , 2004. – 408 с.
    
72. The Emirates Center for Strategic Studies and Research. The Information Revolution and the Arab World: Its Impact on State and Society. – М.: I. B. Tauris, 1998. – 236 с.
    
73. Jennifer Taylor-Cox. Differentiating in Number & Operations and the Other Math Content Standards, PreK-Grade 2: A Guide for Ongoing Assessment, Grouping Students, Targeting ... and Adjusting Levels of Cognitive Demand. – М.: , 2008. – 640 с.
    
74. Akber Ayub. Marine Diesel Engines: Machinery and Equipment. – М.: , 2010. – 300 с.
    
75. OECD Organisation for Economic Co-operation and Development. Agrarpolitik in den OECD-Landern 2009 : Monitoring und Evaluierung: Edition 2009 (German Edition). – М.: , 2010. – 234 с.
    
76. James Momoh. Operation and Control of Electric Energy Processing Systems. – М.: , 2010. – 202 с.
    
77. Rob Reider. Effective Operations and Controls for the Small Privately Held Business. – М.: , 2008. – 396 с.
    
78. Jim Puhalla, Jeffrey V. Krans, Michael Goatley. Sports Fields: Design, Construction, and Maintenance. – М.: , 2010. – 528 с.
    
79. Ravi Doddannavar. Practical Hydraulic Systems: Operation and Troubleshooting for Engineers and Technicians. – М.: , 2010. – 240 с.
    
80. Dick Jeffrey. Principles of Machine Operation and Maintenance. – М.: , 2010. – 160 с.
    
81. J. Peter Clark. Practical Design, Construction and Operation of Food Facilities. – М.: , 2010. – 328 с.
    
82. Clarence H. Roy. Operation and Maintenance of Surface Finish. – М.: , 2010. – 207 с.
    
83. J. M. Bonem. Problem Solving for Process Operators and Specialists. – М.: , 2011. – 344 с.
    
84. Allen J. Wood. Power Generation, Operation, and Control. – М.: , 1984. – 444 с.
    
85. Center for Chemical Process Safety (CCPS). Guidelines for Safe Process Operations and Maintenance. – М.: , 1986. – 92 с.
    
86. Harry L. Brown. Design and Maintenance of Accounting Manuals. – М.: , 1994. – 74 с.
    
87. Reed Tinsley. Performing an Operational and Strategic Assessment for a Medical Practice. – М.: , 1999. – 256 с.
    
88. Harry L. Brown. Design and Maintenance of Accounting Manuals. – М.: , 1997. – 328 с.
    
89. Harry L. Brown. Design and Maintenance of Accounting Manuals. – М.: , 1998. – 576 с.
    
90. Steven M. Bragg. Design and Maintenance of Accounting Manuals. – М.: , 2003. – 494 с.
    
91. Dimitris N. Chorafas. Treasury Operations and the Foreign Exchange Challenge. – М.: , 1992. – 304 с.
    
92. Mikesell. Petroleum Company Operations and Agreements in the Developing Countries. – М.: , 1984. – 0 с.
    
93. Christopher W. Craighead. Managing Operations and Supply Chain Processes. – М.: , 2014. – 544 с.
    
94. Jean Bourgain. Green?s Function Estimates for Lattice Schrodinger Operators and Applications. – М.: , 2004. – 200 с.
    
95. Harry L. Brown. Design and Maintenance of Accounting Manuals. – М.: , 2000. – 216 с.
    
96. Harry L. Brown. Design and Maintenance of Accounting Manuals. – М.: , 1988. – 270 с.
    
97. Steven M. Bragg. Design and Maintenance of Accounting Manuals. – М.: , 2005. – 192 с.
    
98. Philippe–Pierre Dornier. Global Operations and Logistics. – М.: , 1999. – 0 с.
    
99. Center for Occupational Research and Development. Applied Physics for Technicians. – М.: , 1988. – 976 с.
    
100. Center for Historic Houses and National Trust for Historic Preservation. Maintaining Your Old House. – М.: , 1996. – 0 с.
     
101. OECD: Organisation for Economic Co–operation and Development. Multilingual Dictionary of Fish and Fish Products. – М.: , 1983. – 118 с.
     
102. Center for Historic Houses and National Trust for Historic Preservation. Inspecting an Old House Before You Buy. – М.: , 1996. – 0 с.
     
103. Operations And Supply Management: The Core. – М.: , 2010. – 0 с.
     
104. Operations And Supply Chain Management Global Edition. – М.: , 2010. – 800 с.
     
105. Operations And Supply Chain Management W/Connect Card - Global Edition. – М.: , 2010. – 0 с.
     
106. Green Roof Construction And Maintenance (Greensource Books). – М.: , 2011. – 208 с.
     
107. Water Wells And Pumps. – М.: , 2011. – 696 с.
     
108. Facility Manager'S Maintenance Handbook. – М.: , 2011. – 560 с.
     
109. Sustainable On-Site Chp Systems: Design, Construction, And Operations. – М.: , 2011. – 464 с.
     
110. Wastewater Solids Incineration Systems Mop 30. – М.: , 2011. – 402 с.
     
111. Rob Carter, Ben Day, Philip B. Meggs. Typographic Design: Form and Communication. – М.: John Wiley and Sons, Ltd, 2012. – 368 с.
     
112. Dennis Abraham. Development of True-Cost Concept For Renewal. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
     
113. Siraj Bhatkar,Lalitkumar Kshirsagar and Anand Gupta. Oil well Production optimization by PAIGL. – М.: LAP Lambert Academic Publishing, 2013. – 148 с.
     
114. Luigi Parise. Electrical Service Continuity in Complex Power Systems. – М.: LAP Lambert Academic Publishing, 2014. – 172 с.
     
115. Oren Shafrir,Eugene Paperno and Anton Plotkin. Magnetic Tracking with a Flat Transmitter. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
116. Ashok Kumar Arudra and Srinivasa Rao Arudra. Precautions to Overcome Tractor Accidents In the Farm. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
117. Gokhan Berker. Integrated Design Analysis and Control of An HEXAPOD. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
118. Asmaa Chouairi,Mohamed El Ghorba and Abdelkader Benali. Reliability and maintenance analysis of complex industrial systems. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
     
119. Anil Kumar Dangi and . A.P.S. Rathore. Improve Boiler Performance and Efficiency at Thermal Power Plant. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
120. Guma Thomas Ndyar and Gambo Mbaka. An Exploration of Small Arms Developments and Characteristic Performances of DICON-Made Types in Nigeria. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
     
121. Mitao Ohga,Kamal Karunananda and Sudath Siriwardane. Condition Assessment and Maintenance of Bridges by Reliability Concept. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
122. Srinivasa Rao,Dr S Srihari and Dr M K Nagaraj. SIGNIFICANCE OF SENSITIVITY ANALYSIS IN MAINTENANCE OF WTP. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
     
123. CORNELIU BOB and TAMAS DENCSAK. Building Sustainability. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
     
124. Muhammad Ahmed Ali Sher and Syed Ali Hasnain. Water and Sanitation Facilities for Rural Community. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
125. Sachin Mahajan. Application of WINISIS in Library Housekeeping Operations and Services. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
126. Joseph, Addo Ampofo,Smile Ametsi and Mohammed Bello. Solid Waste Disposal: Environmental Issues and Public Health. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
127. D.Periyar Ramasamy,S. Palaniswamy and N. Anandaraja. Study on the Adoption of Paddy Farming Technologies. – М.: Scholars' Press, 2013. – 84 с.
     
128. Majid Rashidi. Modeling of Repair and Maintenance Costs of 2WD Tractors in Iran. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     
129. R. Rajathy. Power System Operation And Management In Restructured Market. – М.: Scholars' Press, 2013. – 184 с.
     
130. Y. Jaganmohan Reddy,K. Padma Raju Anilkumar Ramsesh and Y. V. Pavan Kumar. Microgrid Architectures and Maintenance. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
     
131. Mohammed El-Gamal and Said Bayomi. Antiinflammatory Styryl Derivatives: Design, Synthesis, and Biology. – М.: LAP Lambert Academic Publishing, 2014. – 140 с.
     
132. Sivakumar Somasundaram and Daniel Anchiso. Governance and Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
133. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
134. Shih-sen Chang and Lin Wang. Nonlinear Operators and Iterative Methods. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
135. Johnson Audu. Spectral theory of Linear Compact Operators and Applications. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
136. Akbar Ziauddin and Nihal Anwar Siddiqui. Internal Safety Audit of a Major Oil Refinery. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
137. Md. Mukhlesur Rahman. Technology in library operations and services. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
138. Bing Huang. Teaching and Research of Computer Application in US Highway Traffic. – М.: LAP Lambert Academic Publishing, 2014. – 408 с.
     
139. Benjamin Kanagwa. Design, Discovery and Construction of Service-oriented Systems. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
     
140. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
6. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
7. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
8. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
9. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
10. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
11. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
12. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
13. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005.
14. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
15. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
16. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
17. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
18. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
19. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
20. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
21. Осторожно: дети! Что нужно молодому поколению от работодателей. интервью с Р. Алиевым, управляющим партнером HR Solutions, Д. Байковым, директором по развитию кондитерского объединения "Любимый Край", В.  Ворошиловым, генеральным директором группы компаний "БАГЕМ", Н. Зотовым, генеральным директором группы компаний "Мега-НН", А. Коршуновым, заместителем директора МИГСУ РАГС, Л. Кузьмичевой, исполнительным директором Нижегородской ассоциации рестораторов и отельеров, генеральным директором компании "Ресторатор", И. Мареевой, директором Центра технического обучения компании Digital Design, Е. Омельченко, социологом, профессором кафедры социологии ГУ - Высшая.... А. Асанова, "Управление персоналом", N 12, июнь 2010 г.
22. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
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