Результаты поиска

Лучшие результаты

1. Clare Cherry. Childcare Center Management. – М.: , 0. – 0 с.
   
2. Gary Barnes. Quick Reference to the 2001 FDA Model Food Code. – М.: , 0. – 0 с.
   

Дополнительные результаты

1. USA Information Resources Management Association. Regional Development: Concepts, Methodologies, Tools and Applications. – М.: , 2012. – 2012 с.
   
2. Toni Hamill, The Manitou Springs Heritage Center. Garden of the Gods (Images of America). – М.: , 2012. – 128 с.
   
3. Larry Foley. How to Land a Top-Paying Childcare center administrators Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 90 с.
   
4. Gregory Jackson. How to Land a Top-Paying Childcare center directors Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 90 с.
   
5. Awwa Financial Management Committee. Water Utility Accounting. – М.: , 0. – 0 с.
   
6. Robert William Hahn, Aei-Brookings Joint Center for Regulatory Studies. Government Policy Toward Open Source Software. – М.: , 0. – 0 с.
   
7. John H. Coatsworth, Alan M. Taylor, David Rockefeller Center for Latin American Studies. Latin America and the World Economy Since 1800. – М.: , 0. – 0 с.
   
8. William Craft Brumfield, Boris V. Anan'Ich, Yuri Petrov, B. V. Ananich, Iu. A. Petrov, Woodrow Wilson International Center for Scholars. Commerce in Russian Urban Culture 1861-1914: 1861-1914. – М.: , 0. – 0 с.
   
9. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
   
10. Anne O. Krueger, Stanford University Center for Research on Economic Development and Po. Economic Policy Reforms and the Indian Economy. – М.: , 0. – 0 с.
    
11. Emirates Center for Strategic Studies &, Michael Kuczynski. Privatization and Deregulation in the Gulf Energy Sector. – М.: , 0. – 0 с.
    
12. Manuel R. Agosin, Centers for Research in Applied Economics. Foreign Direct Investment in Latin America. – М.: , 0. – 0 с.
    
13. Maryann P. Feldman, Albert N. Link, Association for Public Policy Analysis and Management. Innovation Policy in the Knowledge-Based Economy (Economics of Science, Technology, and Innovation, V. 23). – М.: , 0. – 0 с.
    
14. Thomas W. Malone, Robert Laubacher, Michael S. Scott Morton, Michael S. Scott Morton, Sloan School of Management. Inventing the Organizations of the 21st Century. – М.: , 0. – 0 с.
    
15. Gerhard Illing, Universitat Munchen Center for Economic Studies, Ulrich Kluh. Spectrum Auctions and Competition in Telecommunications (Cesifo Seminar Series). – М.: , 0. – 0 с.
    
16. James Heintz, Nancy Folbre, The Center for Popular Economics, United For a Fair Economy, National Priorities Project. The Ultimate Field Guide to the US Economy: A Compact and Irreverent Guide to Economic Life in Americ, New Updated Edition. – М.: , 0. – 0 с.
    
17. Emirates Center for Strategic Studies and Research. Caspian Energy Resources: Implications for the Arab Gulf States. – М.: , 0. – 0 с.
    
18. Suzanne Iudicello, Michael Weber, Robert Wieland, Center for Marine Conservation. Fish, Markets, and Fishermen: The Economics of Overfishing. – М.: , 0. – 0 с.
    
19. Justin Greenwood, Ernst & Young Association Management. The Effectiveness of Eu Business Associations. – М.: , 0. – 0 с.
    
20. Society for Human Resource Management, Society for Human Resource Management. Workplace Forecast: A Strategic Outlook 2002-2003. – М.: , 0. – 0 с.
    
21. Society for Human Resource Management, Society for Human Resource Management. 2002 Workplace Demographic Trends Survey. – М.: , 0. – 0 с.
    
22. Helen Huber, Audree Spatz, Center for Applied Gerontology. Homemaker/Home Health Aide. – М.: , 0. – 0 с.
    
23. National Center for Construction Educati. Exploring Careers in Construction. – М.: , 0. – 0 с.
    
24. The Association of Small Business Development Centers, Ann Dugan. Franchising 101. – М.: , 0. – 0 с.
    
25. Katherine Catlin, Jana B. Matthews, Kauffman Center for Entrepreneurial Leadership. Building the Awesome Organization: Six Essential Components that Drive Business Growth. – М.: , 0. – 0 с.
    
26. Tony Bush, Les Bell, Tony Principles of Educational Management Bush. The Principles and Practice of Educational Management (Educational Management Research Series). – М.: , 0. – 0 с.
    
27. Bob Donath, Joe Mazel, Cindy Dubin, Perry Patterson, Institute of Management & Administration. The IOMA Handbook of Logistics and Inventory Management. – М.: , 0. – 0 с.
    
28. Cynthia D. McCauley, Patricia J. Ohlott, Marian N. Ruderman, Center for Creative Leadership. Job Challenge Profile: Participant's Workbook. – М.: , 0. – 0 с.
    
29. Cynthia D. McCauley, Patricia J. Ohlott, Marian N. Ruderman, Center for Creative Leadership. Job Challenge Profile, Facilitator's Guide Package (Includes Participant Workbook Pkg, and Facilitator's Guide) : Learning from Work Experience. – М.: , 0. – 0 с.
    
30. Mordechai E. Kreinin, Institute of International Economics and Management. Contemporary Issues in Commercial Policy. – М.: , 0. – 0 с.
    
31. Lee-Jay Cho, Cho Lee-Jay, Yoon Hyung Kim, Chung H. Lee, Hanguk Kaebal Yonguwon, East-West Center. Restructuring the National Economy (Tiger Books Series). – М.: , 0. – 0 с.
    
32. Euro-Asia Management Studies Association Conference 2001 Free univers, Sierk Horn. Asia and Europe in the New Global System: Intercultural Cooperation and Competition Scenarios. – М.: , 0. – 0 с.
    
33. Jennifer Carpenter, David L. Yermack, New York University Salomon Center. Executive Compensation and Shareholder Value: Theory and Evidence (New York University Salomon Center Series on Financial Markets and institutIons, V. 4). – М.: , 0. – 0 с.
    
34. Richard Herring, Global Interdependence Center, Group of Thirty, Wharton School. Managing Foreign Exchange Risk: Essays Commissioned in Honor of the Centenary of the Wharton School, University of Pennsylvania. – М.: , 0. – 0 с.
    
35. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с.
    
36. I Conference on Water Resources Planning and Management 1998 Chicago, William Whipple, United States Army Corps of Engineers, United States Environmental Protection Agency, American Water Resources Association, Conference on environme. Coordination: Water Resources and Environment : Proceedings of Special Session of Asce's 25th Annual Conference on Water Resources Planning and Management and the. – М.: , 0. – 0 с.
    
37. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
    
38. Committee on Prospects and Opportunities for Sustainable Management Of, National Research Council. Forested Landscapes in Perspective: Prospects and Opportunities for Sustainable Management of America's Nonfederal Forests (Agriculture). – М.: , 0. – 0 с.
    
39. Frederick C. Militello, Jr., Frederick C. Militello, Mark Tocchet, Publications Manager Rhona L. Ferling. Reassessing Corporate Banking Relationships: Issues, Practices & New Directions #09803. – М.: , 0. – 0 с.
    
40. National Law Center for Inter-American Free Trade. Transparency and Truth in Latin American Banking. – М.: , 0. – 0 с.
    
41. Mike Wright, Centre for Management Buy-Out Research, Ken Robbie. Management Buy-Outs and Venture Capital : Into the Next Millennium. – М.: , 0. – 0 с.
    
42. Ibp USA, Emerging Markets Investment Center. Peru Business Intelligence Report. – М.: , 0. – 0 с.
    
43. Ibp USA, Emerging Markets Investment Center. Kiribati Business Intelligence Report. – М.: , 0. – 0 с.
    
44. Ibp USA, Emerging Markets Investment Center. Croatia Business Law Handbook. – М.: , 0. – 0 с.
    
45. Lois Center-Shabazz. Let's Get Financial Savvy! From Debt-Free to Investing With Ease. – М.: , 0. – 0 с.
    
46. Michael J. Earl, Oxford Institute of Information Management, Pa Consulting Group. Information Management: The Organizational Dimension. – М.: , 0. – 0 с.
    
47. Jens O. Riis, Riitta Smeds, Rik Van Landeghem, Ifip Tc5, Wg 5.7 Special Interest Group on Integrated Production Manage, European Group of University Teachers for Industrial Management. Games in Operations Management. – М.: , 0. – 0 с.
    
48. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с.
    
49. Steven F. Blanding. Enterprise Operations Management Handbook, Second Edition. – М.: , 0. – 0 с.
    
50. Emirates Center for Strategic Studies and Research. Leadership and Management in the Information Age (Emirates Center for Strategic Studies and Research). – М.: , 0. – 0 с.
    
51. Information Resources Management Association. International Conference, Mehdi Khosrowpour. Managing Information Technology Resources in Organizations in the Next Millennium: 1999 Information Resources Management Association International Conference, Hershey, Pa, Usa, May 16-19, 1999. – М.: , 0. – 0 с.
    
52. Leadership The Center For Army, Army Department of the. The U.S. Army Leadership Field Manual. – М.: , 0. – 0 с.
    
53. Maryann F. Fralic, AONE Series, AONE Management Series, Maryann F. Fralic. Staffing Management and Methods: Tools and Techniques for Nurse Leaders. – М.: , 0. – 0 с.
    
54. Bala Chakravarthy, Buenter Mueller-Stewens, Peter Lorange, Christoph Lechner, Strategic Management Society. Strategy Process: Shaping the Contours of the Field (Strategic Management Society). – М.: , 0. – 0 с.
    
55. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с.
    
56. Course ILT: Call Center Management. – М.: , 0. – 0 с.
    
57. Clare Cherry. Childcare Center Management. – М.: , 0. – 0 с.
    
58. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
59. Thomas W. Malone, Robert Laubacher, Michael S. Scott Morton, Sloan School of Management. Inventing the Organizations of the 21st Century. – М.: , 0. – 0 с.
    
60. Carolyn Nilson, American Management Association. The AMA Trainers' Activity Book: A Selection of the Best Learning Exercises from the World's Premiere Training Organization. – М.: , 0. – 0 с.
    
61. Maxine Dalton, Center for Creative Leadership. Learning Tactics Inventory, includes sample copy of Participant's Workbook : Facilitator's Guide. – М.: , 0. – 0 с.
    
62. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с.
    
63. Allen H. Center, Patrick Jackson. Public Relations Practices: Managerial Case Studies and Problems (6th Edition). – М.: , 0. – 0 с.
    
64. Andrew Schmitz, Hartley Furtan, University of Regina Canadian Plains Research Center. Canadian Wheat: Board Meeting in the New Millennium. – М.: , 0. – 0 с.
    
65. Darlene E. Weingand. Marketing/Planning Library and Information Services:. – М.: , 0. – 0 с.
    
66. George G. Kaufman, G. G. Kaufman, Western Economic Association, European Financial Management Association. Asset Price Bubbles: Implications Monetary and Regulatory Policies. – М.: , 0. – 0 с.
    
67. Richard Feinberg, Ko De Ruyter, Lynne Bennington. Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series). – М.: , 0. – 0 с.
    
68. Million Dollar Round Table Center for Productivity. Million Dollar Prospecting Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с.
    
69. Million Dollar Round Table Center for Productivity. Million Dollar Closing Techniques (Million Dollar Round Table Series). – М.: , 0. – 0 с.
    
70. The Million Dollar Round Table Center for Productivity. Million Dollar Selling Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с.
    
71. National Law Center for Inter-American Free Trade. Inter-American Reform: Bankruptcy Law Developments and Secured Financing. – М.: , 0. – 0 с.
    
72. Peter P. Rogers, Peter Lydon, Peter Robers, Arab Fund for Economic and Social Development, Harvard University Division of Applied Science, Harvard University Center for Middle Eastern Studies. Water in the Arab World: Perspectives and Prognoses. – М.: , 0. – 0 с.
    
73. Michael C. Thomsett, American Management Association. The Landlord's Financial Tool Kit. – М.: , 0. – 0 с.
    
74. Gary Barnes. Quick Reference to the 2001 FDA Model Food Code. – М.: , 0. – 0 с.
    
75. John Benson, Gareth Shaw. The Retailing Industry (3 Vol Set) (Tauris Industrial Histories). – М.: , 0. – 0 с.
    
76. John Stanley. The Complete Guide to Garden Center Management. – М.: Ball Publishing, 2002. – 348 с.
    
77. Society for Human Resource Management. SHRM 2004-2005 Workplace Forecast : A Strategic Outlook (SHRM Surveys series). – М.: , 2005. – 0 с.
    
78. Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2004. – М.: , 2003. – 0 с.
    
79. Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2005: Historical Tables (Historical Tables Budget of the United States Government). – М.: , 2004. – 0 с.
    
80. Society for Human Resource Management. SHRM Generational Differences Survey Report : A Study by the Society for Human Resource Management (SHRM Surveys series). – М.: , 2005. – 0 с.
    
81. Institute of Management and Administrati. Cost Reduction and Control Best Practices : The Best Ways for a Financial Manager to Save Money (Wiley Best Practices). – М.: , 2005. – 0 с.
    
82. Society for Human Resource Management. Employer Incentives for Hiring Individuals with Disabilities. – М.: , 2004. – 0 с.
    
83. The Society for Human Resource Management. The Essentials Of Negotiation (Business Literacy for Hr Professionals). – М.: , 2005. – 0 с.
    
84. Society for Human Resource Management. SHRM Employer-Sponsored Investment Advice Survey : A Study by the Society for Human Resource Management, Employee Benefit Research Institute and WorldatWork (SHRM Surveys series). – М.: , 2005. – 0 с.
    
85. Society for Human Resource Management. 2003 Business Ethics Survey. – М.: , 2004. – 0 с.
    
86. Brad Cleveland. Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment. – М.: ICMI Press, 2006. – 440 с.
    
87. Society for Human Resource Management. The Aging Workforce: The Reality of the Impact of Older Workers and Eldercare in the Workplace. – М.: , 2007. – 12 с.
    
88. Center for Creative Leadership, Jennifer J. Deal, Don W. Prince. Developing Cultural Adaptability: How to Work Across Differences (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
    
89. D. C. ?) Public Pension Fund Management Conference 2003 (Washington, PUBLIC PENSION FUND MANAGEMENT. Public Pension Fund Management. – М.: , 2004. – 316 с.
    
90. International Council of Shopping Centers. Leisure & Lifestyle Retailing. – М.: , 2005. – 168 с.
    
91. Business Process Management Group. In Search Of BPM Excellence: Straight From The Thought Leaders. – М.: , 2005. – 224 с.
    
92. NML (Nonprofit Management & Leadership). Nonprofit Management & Leadership, No. 4, Summer 2006 (J-B NML Single Issue Nonprofit Management & Leadership). – М.: , 2006. – 144 с.
    
93. Jonathan Teller-Elsberg , Nancy Folbre, James Heintz, The Center for Popular Economics. Field Guide to the U.S. Economy: A Compact and Irreverent Guide to Economic Life in America, Revised and Updated Edition. – М.: , 2006. – 240 с.
    
94. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
95. National Center on Education and the Economy. Tough Choices or Tough Times: The Report of the New Commission on the Skills of the American Workforce. – М.: , 2006. – 208 с.
    
96. Professional Convention Management Association. Professional Meeting Management: Comprehensive Strategies for Meetings, Conventions and Events: Pf Bound Version. – М.: , 2006. – 0 с.
    
97. Center For Strat Emirates. Asian Energy Markets: Dynamics And Trends (Emirates Center for Strategic Studies and Research (Paperback)). – М.: , 2005. – 404 с.
    
98. Project Management Institute. Practice Standard for Work Breakdown Structures. – М.: , 2006. – 111 с.
    
99. Center for Creative Leadership, Michael E. Kossler, Sonya Prestridge. Leading Dispersed Teams (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 31 с.
    
100. Society for Human Resource Management. 2005 Workplace Diversity Practices Survey Report: A Study by the Society for Human Resource Management. – М.: , 2007. – 30 с.
     
101. Society for Human Resource Management. SHRM Job Satisfaction Series: 2006 Job Satisfaction (Shrm Job Satisfaction Series). – М.: , 2007. – 57 с.
     
102. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to Financial Theory and Application (Primia Risk Management). – М.: , 2007. – 400 с.
     
103. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to Financial Markets (Prmia Risk Management Series). – М.: , 2007. – 400 с.
     
104. Professional Risk Manager's International Association (PRMIA). The Professional Risk Manager's Guide to Financial Instruments (Prmia Risk Management Series). – М.: , 2007. – 400 с.
     
105. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to the Energy Market (Prmia Risk Management Series). – М.: , 2007. – 400 с.
     
106. Center for Creative Leadership, Wayne Hart, Karen Kirkland. Using Your Executive Coach (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
     
107. Center for Creative Leadership, Kim Kanaga, Sonya Prestridge. How to Launch a Team: Start Right for Success (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
     
108. Center for Creative Leadership, Barbara Popejoy, Brenda J. McManigle. Managing Conflict with Direct Reports (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
     
109. Center for Creative Leadership, Michael H. Hoppe. Active Listening: Improve Your Ability to Listen and Lead (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
     
110. Center for Creative Leadership. Setting Priorities: Personal Values, Organizational Results (Ideas Into Action Guidebooks). – М.: , 2007. – 30 с.
     
111. ASAE & The Center Industry Research. Association Compensation & Benefits Study, 2008-2009 Edition. – М.: , 2008. – 309 с.
     
112. ASAE & The Center Industry Research. 2008-2009 Blue Chip Association Executive Compensation & Benefits Study. – М.: , 2008. – 94 с.
     
113. AHA Health Data Management Group. Estimated Useful Lives of Depreciable Hospital Assets Revised 2008 Edition (Estimated Useful Lives of Depreciable Hospital Assets). – М.: , 2008. – 76 с.
     
114. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с.
     
115. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
     
116. Project Management Institute. PMBOK Guide: Official Arabic Translation (Arabic Edition). – М.: , 2010. – 461 с.
     
117. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с.
     
118. Peter F. Drucker Foundation for Nonprofit Management. Meeting the Collaboration Challenge Workbook. – М.: , 2002. – 96 с.
     
119. Deep South Regional Humanities Center at Tulane University. Waking Up to War: The Shock of Pearl Harbor (Southern Voices Audio Series). – М.: , 2004. – 0 с.
     
120. The Emirates Center for Strategic Studies and Research. The Information Revolution and the Arab World: Its Impact on State and Society. – М.: I. B. Tauris, 1998. – 236 с.
     
121. Economics, and the Environment The H. John Heinz III Center for Science. The State of the Nation's Ecosystems 2008: Measuring the Land, Waters, and Living Resources of The United States. – М.: , 2008. – 300 с.
     
122. CAPT(Center for the Advancement of Process Tech)l. Process Quality. – М.: , 2010. – 288 с.
     
123. Dana Wallace, International Guidelines Center, American College of Allergy, Asthma and Immunology an. Rhinitis GUIDELINES Pocketcard: American College of Allergy, Asthma & Immunology. – М.: , 2010. – 14 с.
     
124. Center for Creative Leadership. Feedback That Works. – М.: , 2007. – 32 с.
     
125. Center for Chemical Process Safety (CCPS). Guidelines for Auditing Process Safety Management Systems. – М.: , 1992. – 160 с.
     
126. Center for Creative Leadership. Building Your Team?s Morale, Pride, and Spirit. – М.: , 2007. – 28 с.
     
127. Center for Creative Leadership. Setting Your Development Goals. – М.: , 2007. – 0 с.
     
128. Peter F. Drucker Foundation for Nonprofit Management. The Drucker Foundation Self–Assessment Tool. – М.: , 1998. – 80 с.
     
129. NEBS Management. Caring for the Customer SS3. – М.: , 2010. – 96 с.
     
130. Center for Creative Leadership. Managing Conflict with Your Boss. – М.: , 2007. – 0 с.
     
131. Center for Creative Leadership. Managing Conflict with Direct Reports. – М.: , 2007. – 0 с.
     
132. Six Sigma For Transactions And Service. – М.: , 2005. – 558 с.
     
133. Tiiu Kamdron. Work Motivation and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
     
134. Duysal Askun Celik. Call Centers' Quality of Working Life. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
135. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
136. Yu-Hsiu Hugo Lee and NIDA Research Center. Interdisciplinary Language Discourses in Urban Refugees. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
     
137. Ku-Yun Chen (???). An ESL Learning Center: A Critical Case Study. – М.: Scholars' Press, 2013. – 236 с.
     
138. Rucha Gujar. Evaluation of Women Empowerment Programme : A Case Study. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
139. M. Shafi and J. Bakht. Agricultural Research Centers (Management and Operation). – М.: LAP Lambert Academic Publishing, 2011. – 192 с.
     
140. Rucha Gujar. Quality Assurance of Educational Programmes through Evaluation. – М.: LAP Lambert Academic Publishing, 2013. – 260 с.
     

Лучшие результаты

Дополнительные результаты

1. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
2. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005.
3. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
4. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
5. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
6. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
7. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
8. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
9. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
10. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
11. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
12. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
13. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
14. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
15. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.