Результаты поиска

Лучшие результаты

1. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
   
2. Not Applicable (Na ). World Development Report 2004: Making Services Work for Poor People (WORLD DEVELOPMENT REPORT). – М.: , 0. – 0 с.
   
3. World Bank. Public Sector Reform: What Works and Why?: An IEG Evaluation of World Bank Support (Independent Evaluation Group Study). – М.: , 2008. – 90 с.
   
4. World Bank. Africa Development Indicators 2010: Silent and Lethal: How Quiet Corruption Undermines Africa's Development Efforts (African Development Indicators). – М.: , 2010. – 216 с.
   
5. DINAH MAYANJA. DECENTRALIZATION AS A STRATEGY FOR PROMOTING HUMAN SECURITY. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
   
6. Bob Denis Odongo. Corruption and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
   
7. Omosa Mogambi Ntabo. DISPENSATION OF JUSTICE IN CRIMINAL COURTS A CASE OF KIBERA LAW COURTS. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
   
8. Rogers Tabe Egbe Orock. Trust in Public Finance and Service Delivery in Cameroon. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
   
9. Mohammad Abdul Salam. E-Governance for Good Governance through Public Service Delivery. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
   
10. Douglas Kivoi. Corruption in Kenya: What Are The Issues?. – М.: Scholars' Press, 2013. – 132 с.
    
11. Helal Uddin Ahmed. Administrative Corruption in Bangladesh: A Behavioural Study. – М.: Scholars' Press, 2014. – 136 с.
    
12. Sohail Anwar Akbar. Problems and Issues of Governance in Pakistan: Role of PAC since 2008. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
13. Krishna Prasad Mukherjee and Rohit Joshi. Kalahandi: Changes & Challenges. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
14. Megerssa Tolessa. Municipal Finance and Management. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
    
15. Rejoice Makaudze. Residents' Participation in Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
    
16. Getachew Balcha Kelo and Desalegn Fekadu Etefa. The Role Of The Leadership To Ensure Good Governance in Ethiopia. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
17. Kazi Hassan Robin and Md. Mahmudul Hasan Rafee. A Study of the Practice of E-governance in the Developing Countries. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
18. Murtaza Sheraz Ahmed and Khawaja Waqar Ahmed. Role of ICT in combating corruption and improving public services. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
    
19. Odomovo Afeno. Corruption and service delivery. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    

Дополнительные результаты

1. Cloud Computing and Services Science (Service Science: Research and Innovations in the Service Economy). – М.: , 2012. – 405 с.
   
2. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
   
3. Tapera O. Chirawu. Understanding Policy Domains their Salient Forces and Organisational Challenges. – М.: , 2012. – 106 с.
   
4. David C. Swaddling, Charles Phd Miller. Customer Power : How to Grow Sales and Profits in a Customer-Driven Marketplace. – М.: , 0. – 0 с.
   
5. Lundy Lewis. Managing Business and Service Networks (Innovations in Science Education and Technology). – М.: , 0. – 0 с.
   
6. Jerry Jenkins, David E. Sisk. Development by Consent: The Voluntary Supply of Public Goods and Services (Sequoia Seminar). – М.: , 0. – 0 с.
   
7. Mark Gabbott, Gillian Hogg. Consumers and Services. – М.: , 0. – 0 с.
   
8. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с.
   
9. Philippe Malaval, Christophe Benaroya. Strategy and Management of Industrial Brands: Business to Business Products and Services. – М.: , 0. – 0 с.
   
10. Jr., James P. Sampson. Career Counseling and Services : A Cognitive Information Processing Approach. – М.: , 2003. – 0 с.
    
11. Public Services Delivery (Public Sector, Governance, and Accountability) (Public Sector, Governance, and Accountability Series). – М.: , 2005. – 0 с.
    
12. Handbook of Product and Service Development in Communication and Information Technology. – М.: , 2003. – 0 с.
    
13. H. E. Cook. Design For Six Sigma As Strategic Experimentation: Planning, Designing, And Building World-Class Products And Services. – М.: , 2005. – 0 с.
    
14. Audrey Gilmore. Services Marketing and Management. – М.: , 2003. – 0 с.
    
15. Martyn Sloman. The Changing World of the Trainer: Emerging Good Practice (The Hr Series). – М.: , 2007. – 304 с.
    
16. Michael L. Pinedo. Planning and Scheduling in Manufacturing and Services (Springer Series in Operations Research and Financial Engineering). – М.: , 2006. – 506 с.
    
17. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
18. George J Avlonitis, Paulina Papastathopoulou. Product and Services Management. – М.: , 2006. – 280 с.
    
19. Lee Andrew Hilyer. Interlibrary Loan And Document Delivery: Best Practices for Operating And Managing Interlibrary Loan Services in All Libraries. – М.: , 2006. – 150 с.
    
20. Chris T. Hendrickson, Lester B. Lave, H. Scott Matthews. Environmental Life Cycle Assessment of Goods and Services: An Input-Output Approach. – М.: , 2006. – 260 с.
    
21. Patricia L. Sitlington, Gary M. Clark. Transition Education and Services for Students with Disabilities (4th Edition). – М.: , 2005. – 432 с.
    
22. Corruption and Reform: Lessons from America's Economic History (National Bureau of Economic Research Conference Report). – М.: , 2006. – 384 с.
    
23. Chris T. Hendrickson, Lester B. Lave, H. Scott Matthews. Environmental Life Cycle Assessment of Goods and Services: An Input-Output Approach (RFF Press). – М.: , 2006. – 260 с.
    
24. Mike Saxon. An American's Guide to Doing Business in China: Negotiating Contracts And Agreements; Understanding Culture And Customs; Marketing Products And Services. – М.: , 2006. – 275 с.
    
25. Mehdi Khosrow-Pour. Web Technologies for Commerce and Services Online. – М.: Idea Group Reference, 2007. – 392 с.
    
26. OGC. Service Operation. – М.: TSO, 2010. – 276 с.
    
27. Ibp Usa. Foreign Trade Barriers to the U.S. Products and Services Exports Handbook. – М.: , 2008. – 502 с.
    
28. Ibp Usa. Global Foreign Trade Barriers to the US Products and Services Exports Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
29. Ibp Usa. Exporting Products and Services from the US Guide (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
30. Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). – М.: , 2008. – 519 с.
    
31. Dieter Grass, Jonathan P. Caulkins, Gustav Feichtinger, Gernot Tragler, Doris A. Behrens. Optimal Control of Nonlinear Processes: With Applications in Drugs, Corruption, and Terror. – М.: , 2008. – 552 с.
    
32. Steve Howard. Boomer Selling - Helping the wealthiest generation in history own your premium products and services. – М.: , 2009. – 232 с.
    
33. Jessica Keyes. Marketing IT Products and Services. – М.: , 2009. – 336 с.
    
34. Anteneh Girma. Dairy Services Delivery in Debrezeit Milkshed, Ethiopia: Implication for pluralistic service delivery system in the dairy sector. – М.: , 2010. – 168 с.
    
35. OECD Organisation for Economic Co-operation and Development. OECD Rural Policy Reviews Strategies to Improve Rural Service Delivery. – М.: , 2010. – 124 с.
    
36. Simon Edwards. Dilapidations and Service Charge Disputes. – М.: , 2010. – 300 с.
    
37. Douglas B. Herron. Marketing Nonprofit Programs and Services. – М.: , 1996. – 304 с.
    
38. Carol Calfee. Building A Full–Service School. – М.: , 1998. – 336 с.
    
39. Herbert Robinson. Governance and Knowledge Management for Public–Private Partnerships. – М.: Wiley-Blackwell, 2010. – 247 с.
    
40. Bradley L. Jones. Windows LiveTM Essentials and Services. – М.: , 2009. – 336 с.
    
41. Douglas K. Barry. Web Services and Service-Oriented Architectures. – М.: , 2010. – 245 с.
    
42. KEN CLEMENTS. Understanding and Servicing CD Players. – М.: , 2010. – 256 с.
    
43. H. William Trimmer. Understanding and Servicing Alarm Systems. – М.: , 2010. – 272 с.
    
44. Peter Merholz. Subject to Change – Creating Great Products and Services for an Uncertain World. – М.: , 2008. – 186 с.
    
45. Joesph Davies. Microsoft Windows Server 2003 TCP/IP Protocols and Services Technical Reference. – М.: , 2003. – 768 с.
    
46. Laurie Blum. Free Money® and Services for Seniors and Their Families. – М.: , 1995. – 342 с.
    
47. KS SS BADRKHAN. Badrkhan ?video? Systems Television Principles And Servicing. – М.: , 1986. – 630 с.
    
48. K SS LAYNE. Layne Automotive ?engine? Performance Tune Up Test Ing And Service. – М.: , 1986. – 460 с.
    
49. K SS LAYNE. Layne Automotive ?engine? Performance Tune Up Test Ing And Service Practice ?manual?. – М.: , 1986. – 488 с.
    
50. Microsoft. Application Architecture for .NET – Designing Applications and Services. – М.: , 2003. – 176 с.
    
51. Neva Kittrell Scheve. The Complete Guide to Buying, Maintaining, and Servicing a Horse Trailer. – М.: , 1998. – 320 с.
    
52. Practice and Service Learning in Occupational Therapy. – М.: , 2006. – 306 с.
    
53. Brecher. Upgrading Blue Collar and Service Workers. Forewor d by Eli Ginzberg. – М.: , 1972. – 0 с.
    
54. Lawrence Gabuzda. Converged Networks and Services. – М.: , 2000. – 368 с.
    
55. GIS for Business and Service Planning. – М.: , 1996. – 336 с.
    
56. Brecher. Upgrading Blue Collar and Service Workers. Forewor d by Eli Ginzberg. – М.: , 1972. – 0 с.
    
57. Mark Gabbott. Consumers and Services. – М.: , 1998. – 0 с.
    
58. Edited by Michael Adler. Administrative Justice in Context. – М.: , 2011. – 542 с.
    
59. Oliver C. Ibe. Remote Access Networks and Services. – М.: , 1999. – 384 с.
    
60. Six Sigma For Transactions And Service. – М.: , 2005. – 558 с.
    
61. Bangalore Tiger. – М.: , 2011. – 288 с.
    
62. Ideas Are Free. – М.: , 2011. – 300 с.
    
63. POLAK. THE BUSINESS SOLUTION TO POVERTY; DESIGNING PRODUCTS AND SERVICES FOR THREE BILLION NEW CUSTOMERS. – М.: , 2013. –  с.
    
64. BARROS. BUSINESS ENGINEERING AND SERVICE DESIGN WITH APPLICATIONS FOR HOSPITALS. – М.: , 2013. –  с.
    
65. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с.
    
66. Heather Larkin. Systems Integration and Substance Abuse Service Delivery. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
    
67. Emmanuel Adinyira. SUSTAINABLE WATER SERVICE DELIVERY. – М.: LAP Lambert Academic Publishing, 2010. – 244 с.
    
68. Zulhan Othman and Mohd Salehuddin Mohd Zahari. Restaurant Service Delivery and Customer Patronization. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
    
69. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
70. Philip Wambua Peter and James Gathungu. Performance Contracting,Psychological Contracts and Service Delivery. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
    
71. Dogan Gursoy. Modeling Tourist Information Search Behavior. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
72. Sachin Mahajan. Application of WINISIS in Library Housekeeping Operations and Services. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
    
73. Bob Denis Odongo. Corruption and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
74. Lydia Nduku Kivuva. Impact of Retrenchment on Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
75. Yogaraj S. Firke,Madansing D. Golwal and Shripad R. Pathrikar. Evaluation of Library Collections and Services. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
76. Gerald Walulya. Reporting Corruption and Media ownership in Africa. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
77. Bob Denis Odongo. The Impact of Decentralization on Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
    
78. Thembekile E. Ntshakala. Women’s Voice In Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
79. Mathewos Muke. Opportunities and Challenges for Private Service Delivery:. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
80. Anteneh Girma. Dairy Services Delivery in Debrezeit Milkshed, Ethiopia. – М.: LAP Lambert Academic Publishing, 2010. – 168 с.
    
81. Kaba Merga,Ranjan S. Karippai and Teklu Tesfaye. Gender Disparity in Agricultural Extension Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
82. Kemnasom Okecha and Cecil Seethal. Regime Politics and Service Delivery: The Cape Town Unicity Council Area. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
83. Desalegn Fekadu Etefa and Ranavijai Bahadur Singh. Water Supply Infrastructure and Service Delivery in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
84. Prakashkumar Rathod,T.R. Nikam and Sariput Landge. Livestock Service Delivery by Dairy Cooperatives. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
85. Sivakumar Somasundaram and Daniel Anchiso. Governance and Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
86. Dejen Abera. Fiscal Decentralization for Effective Municipal Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
87. Rogers Tabe Egbe Orock. Trust in Public Finance and Service Delivery in Cameroon. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
88. George Isaiah Otieno Wamactildah. Performance Contracting and Service Delivery. Case of Moi University. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
89. Yosef Taye-Gezme. Civil Service Reform in Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
90. Bikash Chandra Dash. Governance and Reforms in Power Sector. – М.: LAP Lambert Academic Publishing, 2012. – 264 с.
    
91. Gedion Onyango. Corruption and Local Governance in Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 332 с.
    
92. Charles Keyter. Enhancing Urban Service Delivery through Partnerships in Namibia. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
93. Patrick Joram Matovu. PUBLIC ACCOUNTABILITY, SERVICE DELIVERY BY LOCAL GOVERNMENTS IN UGANDA. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
94. Declan Amaraegbu. Political Corruption and the Liberian Crisis:. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
    
95. Joseph Jaiyeola. Nigeria: Elite Corruption And Electoral Manipulation?. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
96. George A. Lugome. Impacts of Globalization on Local Government Service Deliveries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
97. Mohammad Islam. Governance and Institutional Capacity of Local Government. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
98. Uwizeye Willy. Performance-Based Funding And Health Service Delivery In Rwanda. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
    
99. hudson maila. Managing Performance for Improved Service Delivery. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
100. Rabia Karakaya Polat. The Internet, Local Participation and Democracy. – М.: LAP Lambert Academic Publishing, 2010. – 284 с.
     
101. Rejoice Makaudze. Residents' Participation in Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
102. Sunday Akindele and Oluwatobi Adeyemi. CORRUPTION AND THE NIGERIAN STATE. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
103. Ioanna Karypidou. Corruption and Environmental Policy. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
     
104. Adejuwon Kehinde David. Public Sector Reform and Service Delivery in Africa. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
105. Hailu Teshome Degene. Decentralized TVET service delivery in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
106. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
107. Ernest Tay Awoosah. Community Participation In A Decentralised Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
108. Bhaskar Kanungo. Goods and Service Tax in India. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
109. Katelyn Kerrigan and Connie Swenson. Exploring Perceived Effects of International Volunteering and Service. – М.: Scholars' Press, 2014. – 80 с.
     
110. Effi Lambropoulou. Public vices - private virtues? Corruption and its discourse in Greece. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
     
111. HALIMU SHAURI. HEALTH CARE SERVICES DELIVERY IN KENYA. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
112. Marinet Janse van Vuren. SLT SERVICE DELIVERY FOR CHILDREN WITH CEREBRAL PALSY IN IRELAND. – М.: LAP Lambert Academic Publishing, 2010. – 256 с.
     
113. Austin Degenhardt. A CASE STUDY OF ACCOUNTABILITY IN SPECIAL EDUCATION SERVICE DELIVERY. – М.: LAP Lambert Academic Publishing, 2009. – 108 с.
     
114. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с.
     
115. Aggrey Niringiye. Decentralization and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
     
116. Andreas Haber. Remote service discovery and control. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
117. Md. Mukhlesur Rahman. Technology in library operations and services. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
118. Dhanavandan S. and Magizhnan S. Information Sources and Services. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
119. Murtaza Sheraz Ahmed and Khawaja Waqar Ahmed. Role of ICT in combating corruption and improving public services. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
120. Kevin Onyango. Exploring the uses of Ajax in Web Service Delivery within SOA. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
121. Anthony Renner-Micah. Transforming Health Care Service Delivery Through ICT. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
122. Demian Antony D'Mello. QoS and Service Offer Driven Web Services Selection and Compositions. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
     
123. Desere kokt. The impact of organisational culture on service delivery in G4S. – М.: LAP Lambert Academic Publishing, 2009. – 196 с.
     
124. Odomovo Afeno. Corruption and service delivery. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
125. Grace Ikirimat Odeke. Local Development Grants’ Management and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
126. Elias Asfaw Zegeye,Kora Tushune and Birna Abdosh. Cost Effectiveness Analysis of PMTCT service delivery modalities. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
     
127. Anca Madar and Nicoleta Andreea Neacsu. Quality management for products and services. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
128. Muhammad Naeem Akhtar. Customer Awareness and Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
129. Domina Makene Msonge. Challenges Facing Executive Agencies on Service Delivery in Tanzania. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
130. Cairo Mhere and Maxwell Musingafi. Causes and impact of staff turnover at polytechnics in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
131. Gebeyaw Tadesse. Public Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
132. Mbulelo Safa. The Impact Of Underspending And Overspending On Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
133. Fulgence Binagwa. Public and Non-Profit Private Sector Partnership. – М.: LAP Lambert Academic Publishing, 2012. – 212 с.
     
134. Shanil Haricharan and Roland Moollan. Assessing Knowledge Management Processes in the Public Sector. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
135. Adri Katherene Smith. Talent Management, Motivation and Service Orientation. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
     
136. Salifu Mohammed. Hospital Employees And Service Delivery At The Hospitals. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
137. Khurram Shahzad. Essential Reference Sources and Services. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
138. Paul Patrick Luutu. Decentralised Primary School Education Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
139. Betty McDonald. Reflective Assessment and Service Learning. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
     
140. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
6. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
7. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
10. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
11. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
12. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
13. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
14. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
15. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
16. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.