Результаты поиска

Лучшие результаты

1. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с.
   
2. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
   
3. Douglas Robert Brown, Lora Arduser. The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry. – М.: , 2005. – 600 с.
   
4. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с.
   
5. Introduction To Human Resource Management. – М.: , 2011. – 456 с.
   
6. Jorge Dias Jr. A Software Architecture Process for SOA Definition. – М.: LAP Lambert Academic Publishing, 2009. – 160 с.
   
7. Pavel Malyzhenkov,Marina Litvintseva and Natalia Klimova. Modern business administration approaches spread: Russia versus Italy. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
   
8. Philipos Petros Gile. HUMAN RESOURCE DEVELOPMENT. – М.: LAP Lambert Academic Publishing, 2010. – 336 с.
   

Дополнительные результаты

1. Handbook of Service Description: USDL and Its Methods. – М.: , 2012. – 563 с.
   
2. Dragos Mircea. Sustainable Change Management Throughout Project Life Cycle: A vision on the contemporary development of the change management process from an integrative life cycle perspective. – М.: , 2012. – 84 с.
   
3. Christoph Seidel. IT-Service-Level-Management: Konzepte und Implementierungsstrategien (German Edition). – М.: , 2012. – 136 с.
   
4. Mr. Phil Gerbyshak. Service Desk Manager's Crash Course. – М.: , 2012. – 108 с.
   
5. Ross M. Starr. Why Is There Money?: Walrasian General Equilibrium Foundations of Monetary Theory. – М.: , 2012. – 176 с.
   
6. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
7. 'Making Sense' of Human Resource Management in China: Economy, Enterprises and Workers. – М.: , 2012. – 272 с.
   
8. Encyclopedia of Human Resource Management, Critical and Emerging Issues in Human Resources (Volume 3). – М.: , 2012. – 352 с.
   
9. Encyclopedia of Human Resource Management, Human Resources and Employment Forms (Volume 2). – М.: , 2012. – 384 с.
   
10. Encyclopedia of Human Resource Management, Key Topics and Issues (Volume 1). – М.: , 2012. – 512 с.
    
11. Latorie Lloyd, Synovia Dover-Harris. The A2Z of Early Childhood Management: An Easy to Read Guide that has 26 Proven Management Techniques That Will Put You and Your Staff on the Road to Success. – М.: , 2012. – 56 с.
    
12. J. Michael Gospe Jr. The Marketing HIGH GROUND series: The Role of the Campaign Manager: A primer for driving integrated marketing plans. – М.: , 2012. – 44 с.
    
13. Richard T. Herschel. Organizational Applications of Business Intelligence Management: Emerging Trends. – М.: , 2012. – 312 с.
    
14. John Wang. Information Technologies, Methods, and Techniques of Supply Chain Management. – М.: , 2012. – 412 с.
    
15. James L. Grant. Foundations of Economic Value Added, 2nd Edition. – М.: Wiley, 2002. – 324 с.
    
16. T. Daniel Coggin, Frank J. Fabozzi, T. Daniel Coggin, Frank J. Fabozzi. Handbook of Equity Style Management, 3rd Edition. – М.: , 0. – 0 с.
    
17. The Professional Handbook of Financial Risk Management. – М.: , 0. – 0 с.
    
18. Johan Deprez, John T. Harvey. Foundations of International Economics: Post Keynesian Perspectives. – М.: , 0. – 0 с.
    
19. Geoffrey M. Hodgson. The Foundations of Evolutionary Economics, 1890-1973 (Elgar Reference Collection). – М.: , 0. – 0 с.
    
20. Colin Rogers. Money, Interest and Capital: A Study in the Foundations of Monetary Theory (Modern Cambridge Economics). – М.: , 0. – 0 с.
    
21. John P. Schuster, Jill Carpenter. The Power of Open-Book Management : Releasing the True Potential of People's Minds, Hearts, and Hands. – М.: , 0. – 0 с.
    
22. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с.
    
23. Andrew Pettigrew, Howard Thomas, Richard Whittington. Handbook of Strategy and Management. – М.: , 0. – 0 с.
    
24. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
25. David M. Fetterman. Foundations of Empowerment Evaluation. – М.: , 0. – 0 с.
    
26. Malcolm Warner. Pocket International Encyclopedia of Business and Management. – М.: , 0. – 0 с.
    
27. David Williams. Mining The Middle Ground: Developing Mid-level Managers for Strategic Change. – М.: , 0. – 0 с.
    
28. Michael Zanko. The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies (New Horizons in Management Series). – М.: , 0. – 0 с.
    
29. Scroggie's Foundations of Wireless and Electronics. – М.: , 0. – 0 с.
    
30. Sunny A. Auyang. Foundations of Complex-system Theories: In Economics, Evolutionary Biology, and Statistical Physics. – М.: Cambridge University Press, 1999. – 420 с.
    
31. Ben J. Heijdra, Frederick van der Ploeg. The Foundations of Modern Macroeconomics. – М.: Oxford University Press, 2002. – 784 с.
    
32. Luis Valdivieso, Alejandro Lopez-Mejia, Shamsuddin Tareq, Luis V. Mendonca, Toshihide Endo. East Timor: Establishing the Foundation of Sound Macroeconomic Management. – М.: , 0. – 0 с.
    
33. Gary L. Gastineau, Mark P. Kritzman. Dictionary of Financial Risk Management, Third Edition. – М.: , 0. – 0 с.
    
34. Roger G. Clarke. Options and Futures: A Tutorial (The Research Foundation of Aimr and Blackwell Series in Finance). – М.: Research Foundation of the Institute of Chartered Financial Analysts, 1992. – 124 с.
    
35. Zvi Bodie, E. Philip Davis, E. P. Davis. The Foundations of Pension Finance (Elgar Reference Collection). – М.: , 0. – 0 с.
    
36. The Many Faces of Multi-Level Issues. – М.: , 0. – 0 с.
    
37. Edward Szewczak, Mehdi Khosrowpour. The Human Side of Information Technology Management (Series in Managing the Human Side of Information Technology). – М.: , 0. – 0 с.
    
38. David Frederick Ross. Distribution: Planning and Control : Managing in the Era of Supply Chain Management. – М.: , 0. – 0 с.
    
39. Alan Price. Principles of Human Resource Management: An Active Learning Approach (In Charge Series). – М.: , 0. – 0 с.
    
40. Robert A. Simpkins. Secrets of Great Sales Management, The: Advanced Strategies for Maximizing Performance. – М.: , 0. – 0 с.
    
41. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
    
42. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
43. Stanley B. Block, Geoffrey A. Hirt. Foundations of Financial Management, 10th Edition: Self-Study Software CD-ROM + Powerweb + FREE SG. – М.: , 0. – 0 с.
    
44. Lawrence H. Peters, Charles R. Greer, Stuart A. Youngblood. The Blackwell Encyclopedic Dictionary of Human Resource Management (Blackwell Encyclopedia of Management). – М.: , 0. – 0 с.
    
45. Louise Kelly. Dictionary of Strategy : Strategic Management A-Z. – М.: , 2004. – 0 с.
    
46. Dmitri Faguet. Practical Financial Management : A Guide for Today's Manager (Wiley Finance). – М.: , 2003. – 0 с.
    
47. Karen A. Horcher. Essentials of Financial Risk Management (Essentials Series). – М.: , 2005. – 0 с.
    
48. Michael Woodford. Interest and Prices : Foundations of a Theory of Monetary Policy. – М.: , 2003. – 0 с.
    
49. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
50. Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman, Steve Walton. Successful Service Operations Management. – М.: South-Western College Pub, 2005. – 432 с.
    
51. Mary L. Kelley. The Foundations of Texan Philanthropy (Centennial Series of the Association of Former Students, Texas a & M University). – М.: , 2004. – 0 с.
    
52. Peter Christoffersen. Elements of Financial Risk Management. – М.: , 2003. – 0 с.
    
53. G. R. Caravantes. Magic and Management: Developing Executive Potentials. – М.: , 2003. – 0 с.
    
54. William Frost. ABCs of Activity Based Management : Crushing Competition Through Performance Improvement. – М.: , 2005. – 0 с.
    
55. The Practice of Supply Chain Management : Where Theory and Application Converge (International Series in Operations Research & Management Science). – М.: , 2003. – 0 с.
    
56. Tim McManus. Success Behaviors of Highly Talented Managers : What Great Managers Actually Do. – М.: , 2005. – 0 с.
    
57. Jing Chen. The Physical Foundation of Economics: An Analytical Thermodynamic Theory. – М.: World Scientific Publishing Company, 2005. – 132 с.
    
58. Gail H Jack. The Business of Child Care: Management and Financial Strategies. – М.: , 2004. – 160 с.
    
59. David Loader. Fundamentals of Global Operations Management (Securities Institute). – М.: , 2006. – 448 с.
    
60. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с.
    
61. Hans Kasper, Piet van Helsdingen, Mark Gabbott. Services Marketing Management: A Strategic Perspective. – М.: , 2006. – 572 с.
    
62. H. David Sherman, Joe Zhu. Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA). – М.: , 2006. – 328 с.
    
63. Alvaro Cencini. Macroeconomic Foundations of Macroeconomics (Routledge Frontiers of Political Economy). – М.: , 2005. – 358 с.
    
64. Albino Barrera. God And the Evil of Scarcity: Moral Foundations of Economic Agency. – М.: , 2005. – 287 с.
    
65. The Foundations of Bureaucracy in Economic and Social Thought (Elgar Mini Series). – М.: , 2005. – 1472 с.
    
66. Handbook of Strategy and Management. – М.: , 2006. – 544 с.
    
67. Michael Simonson, Sharon E. Smaldino, Michael J. Albright, Susan Zvacek. Teaching and Learning at a Distance: Foundations of Distance Education (3rd Edition). – М.: , 2005. – 384 с.
    
68. Russell Meade. Foundations Of Electronics Circuits & Devices (Electron Flow Version). – М.: , 2006. – 1072 с.
    
69. Kamran M. Dadkhah. Foundations of Mathematical And Computational Economics (with eResources Slimpack). – М.: , 2006. – 608 с.
    
70. Evaluation of the Terms of Accession to the WTO: A Comparative Assessment of Services and Goods Sector Commitments by Members and Acceding Countries (Economic Paper Series). – М.: , 2006. – 80 с.
    
71. David K. Brown. Social Blueprints: Conceptual Foundations of Sociology. – М.: , 2004. – 288 с.
    
72. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с.
    
73. Greg N. Gregoriou, Christian Hoppe. The Handbook of Credit Portfolio Management. – М.: McGraw-Hill, 2008. – 504 с.
    
74. Edmund Heery, Mike Noon. A Dictionary of Human Resource Management. – М.: , 2008. – 584 с.
    
75. J. Rodney Turner. The Handbook of Project-based Management. – М.: , 2008. – 452 с.
    
76. Allessandro Vercelli. Methodological Foundations of Macroeconomics: Keynes and Lucas. – М.: , 2008. – 285 с.
    
77. Intl Foundation of Employee Benefit Plans. Health Care Purchasing Coalitions: Multiemployer and Public Plans 2008 Directory. – М.: , 2008. – 53 с.
    
78. Jonathan Reuvid. The Handbook of Personal Wealth Management: How to Ensure Maximum Investment Returns with Security 4th edition. – М.: , 2008. – 416 с.
    
79. Foundations of Cross Cultural Management (SAGE Library in Business and Management). – М.: , 2008. – 1488 с.
    
80. Ivanka Menken, Claire Engle, Jackie Brewster. ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management. – М.: , 2008. – 216 с.
    
81. Howard Choi. An Evaluation of Orthodontic Practice Management Software: Maximizing the Return on the Investment of the Orthodontist. – М.: , 2008. – 72 с.
    
82. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с.
    
83. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
    
84. Adrian Busch. When Prudence is Reckless: Rethinking the Role of Project Risk Management. – М.: , 2008. – 52 с.
    
85. Zoltan Acs. Foundations of High Impact Entrepreneurship. – М.: , 2008. – 100 с.
    
86. Paul Sanghera. Fundamentals of Effective Program Management: A Process Approach Based on the Global Standard. – М.: , 2008. – 344 с.
    
87. Gale Archibald. Regionalising Competitive Talent: The Role of Human Capital Management in a Context of Economic Integration and Labour Mobility. – М.: , 2008. – 296 с.
    
88. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
    
89. Ivanka Menken, Gerard Blokdijk. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management. – М.: , 2008. – 196 с.
    
90. Gerard Blokdijk, Ivanka Menken. Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action. – М.: , 2008. – 116 с.
    
91. Christopher Lovelock, Jochen Wirtz, Patricia Chew. Essentials of Services Marketing - 1st Edition. – М.: , 2008. – 600 с.
    
92. Institutional Foundations of Public Finance: Economic and Legal Perspectives. – М.: , 2009. – 296 с.
    
93. Deogratias Harorimana. Cultural Implications of Knowledge Sharing, Management and Transfer: Identifying Competitive Advantage. – М.: , 2009. – 342 с.
    
94. Grant Savage. Biennial Review of Health Care Management: Meso Perspectives (Advances in Health Care Management). – М.: , 2009. – 210 с.
    
95. Frank J. Fabozzi, Franco P. Modigliani, Frank J. Jones. Foundations of Financial Markets and Institutions. – М.: Prentice Hall, 2010. – 720 с.
    
96. Michael Armstrong. Armstrong's Handbook of Human Resource Management Practice. – М.: Kogan Page, 2009. – 880 с.
    
97. Ching M. Chang. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. – М.: , 2010. – 720 с.
    
98. Wireless Network Traffic and Quality of Service Support: Trends and Standards (Premier Reference Source). – М.: , 2010. – 549 с.
    
99. Aleksej Spenst. A User-Centric Quality of Service Management System: QoS Management Approach for Wireless Home Networks. – М.: , 2010. – 208 с.
    
100. Alan C. Shapiro, Atulya Sarin. Foundations of Multinational Financial Management. – М.: John Wiley and Sons, Ltd, 2008. – 560 с.
     
101. Peter Mudie. Management and Marketing of Services. – М.: , 2010. – 306 с.
     
102. Jan Wallcraft. Handbook of Service User Involvement in Mental Health Research. – М.: , 2009. – 280 с.
     
103. The Educational Foundation of the National Restaurant Association. Applied Foodservice Sanitation. – М.: , 1992. – 518 с.
     
104. Rick Sturm. Foundations of Application Management. – М.: , 1998. – 352 с.
     
105. Alan C. Shapiro. Study Guide to accompany Foundations of Multinational Financial Management, 5th Edition. – М.: , 2005. – 184 с.
     
106. Edited by Charles Mitchell and Sue Moody. Foundations of Charity. – М.: , 2011. – 291 с.
     
107. Chartered Management Institute: Dictionary of Business and Management: Defining the World of Work. – М.: Bloomsbury, 2004. – 480 с.
     
108. Foundations of Charity. – М.: Hart Publishing, 2000. – 294 с.
     
109. Anderson Correia. Evaluation of Level of Service at Airport Passenger Terminals. – М.: LAP Lambert Academic Publishing, 2010. – 284 с.
     
110. Khan Rubayet Rahaman and Md. Arifur Rahaman. An Assessment of Railways Level of Services:. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
     
111. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
112. Sanjeeb Pal. Importance of “Service Management Skills” for Rural Entrepreneurs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
113. Tooraj Najafabadipour. Operating Performance and Level of Service in Public Transportation. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
114. Babina Kharel. Decentralization of Solid Waste Management in Nepal. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
115. Giovanna Miceli Ronzani Borille and Anderson Ribeiro Correia. The Determinants Factors Of The Level Of Service Offered At Airport. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
     
116. Jiali Tian,Jun Zheng and Huiqin Zhao. Exploration on Personnel Training Model of Culture Industry Management. – М.: LAP Lambert Academic Publishing, 2014. – 208 с.
     
117. Andrea Dinan. The Academic Impact of Service-Learning New Jersey High Schools. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
     
118. Julius Maiyo,Joan Owiye and John Shiundu. Management Of Resources In Early Childhood Development Centers. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
119. Joseph Hoffert. Quality of Service Management of Distributed Realtime Embedded Systems. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
     
120. Animesh Dalakoti. ENHANCING QUALITY OF SERVICE IN INTERNET USING DYNAMIC SCHEDULING. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
     
121. Aleksej Spenst. A User-Centric Quality of Service Management System. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
     
122. Aleksandar Tudzarov. Quality of Service in next generation mobile and wireless networks. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
123. Mahesh Kumar Porwal. Traffic Analysis of MPLS and Non MPLS Network. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
124. Ganna Frankova. Engineering Business Processes with Service Level Agreements. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
125. Gabor Kecskemeti. Foundations of Efficient Virtual Appliance Based Service Deployments. – М.: LAP Lambert Academic Publishing, 2012. – 208 с.
     
126. Sivapathalingham Sivavakeesar. Quality of Service Support in Mobile Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2010. – 288 с.
     
127. Teshome Megersa Bekele and Zhu Weihua. Automatic Conversion of Service Models into Web Services. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
128. andrea trentini. Reflective Quality of Service management in the "RTP" architecture. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
     
129. Anuoluwapo Ajayi. ENHANCED QUALITY OF SERVICE BROKER MODEL FOR ELECTRONIC COMMERCE. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
130. Tigist Worku. Practices & Challenges Of Solid Waste Management In Ambo Town. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
131. Cinzia Palumbo. The future of services - Industrialization strategies in healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
     
132. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
133. Ragheb Besaiso. The Implementation of Strategic Project Management Process. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
     
134. Hanuman Prasad. Quality Management Practices in Financial Institutions of Rajasthan. – М.: LAP Lambert Academic Publishing, 2014. – 200 с.
     
135. Titiloye Oyebanji. Significance of Human Resource Management to Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
136. Anatoliy Goncharuk. Formation of the mechanism of enterprise performance management. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
     
137. Mohamad Kazar Razali and Zainab Khalifah. Tourists Perception of Service Quality at Nature Park. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
138. Rick Kamugisha and Dr. Pascal Sanginga Charles Tushabe-omwe Kazooba. Social Capital outcomes and sustainability of lower level policies. – М.: LAP Lambert Academic Publishing, 2011. – 232 с.
     
139. Husni Hamad. Effectiveness of Total Quality Management in Education. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
140. Darrell Walker. Diffusion of a Learning Management System. – М.: LAP Lambert Academic Publishing, 2015. – 176 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
7. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
8. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
9. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
10. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
11. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
12. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
13. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
14. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
15. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
16. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
17. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
18. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
19. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
20. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
21. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
22. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
23. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
24. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
25. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
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