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  1. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с.

Дополнительные результаты

  1. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
  2. Sebastian Pincetti, Silvina Rodriguez Picaro. 222 Tips for doing Business on the Internet. – М.: , 2012. – 146 с.
  3. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с.
  4. Michael Hinshaw, Bruce Kasanoff. Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them. – М.: , 2012. – 200 с.
  5. Steven M. Bragg. Controller's Guide to Planning and Controlling Operations. – М.: , 0. – 0 с.
  6. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с.
  7. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
  8. Thomas Lundqvist. Law of sales - how to get the customer to buy. – М.: , 2012. – 146 с.
  9. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с.
  10. Adrian J. Slywotzky. Value Migration: How to Think Several Moves Ahead of the Competition. – М.: Harvard Business School Press, 1996. – 326 с.
  11. John McKean. Information Masters: Secrets of the Customer Race. – М.: , 0. – 0 с.
  12. Thomas P. Reilly, Tom Reilly. The Value Added Organization : Becoming a Value Added Peak Competitor. – М.: , 0. – 0 с.
  13. Systems Thinker Newsletter. Making It Happen: Stories from Inside the New Workplace. – М.: , 0. – 0 с.
  14. Stephen G. Haines. The Systems Thinking Approach to Strategic Planning and Management. – М.: CRC Press, 2000. – 392 с.
  15. Dennis G. McCarthy. The Loyalty Link : How Loyal Employees Create Loyal Customers. – М.: , 0. – 0 с.
  16. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с.
  17. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
  18. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
  19. Audio Recording for Profit : The Sound of Money. – М.: , 0. – 0 с.
  20. Dag Harald Claes, Dag Harald Claes ARENA: Advanced Research on the Europeanisation of the Nation-State. The Politics of Oil-Producer Cooperation. – М.: , 0. – 0 с.
  21. R. Eric Reidenbach, Terry C. Wilson, Gordon W. McClung, Reginald Goeke. The Value Driven Bank: Strategies for Total Market Satisfaction. – М.: , 0. – 0 с.
  22. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
  23. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с.
  24. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
  25. Gerald Hoffman. The Technology Payoff: How to Profit With Empowered Workers in the Information Age. – М.: , 0. – 0 с.
  26. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
  27. James H. Donnell. 25 Management Lessons From the Customer's Side of the Counter. – М.: , 0. – 0 с.
  28. Francois Dupuy. The Customer's Victory: From Corporation to Co-Operation. – М.: , 0. – 0 с.
  29. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
  30. Elliot Ettenberg, Elliott Ettenberg. The Next Economy : Will You Know Where Your Customers Are?. – М.: , 0. – 0 с.
  31. Uly Meixner, Erich Mock. The "OH Norman" Diary: The Moment of Truth - Selling to Your Customer's Needs. – М.: , 0. – 0 с.
  32. Hans Peter Brondmo. The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships. – М.: , 0. – 0 с.
  33. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
  34. Shaun Belding. Winning With the Customer from Hell: A Survival Guide (Winning With the . . . from Hell). – М.: , 0. – 0 с.
  35. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
  36. Robert E. Wayland, Paul M. Cole. Customer Connections: New Strategies for Growth. – М.: , 0. – 0 с.
  37. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с.
  38. Mary Naylor, Susan Greco. Customer Chemistry: How to Keep the Customers You Want-And Say "Good-Bye" to the Ones You Don't. – М.: , 0. – 0 с.
  39. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
  40. John DeVincentis. Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value. – М.: , 0. – 0 с.
  41. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с.
  42. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
  43. Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с.
  44. Kobi James. Improving Time to Profit: Customer Focused Strategies for Marketing and Sales. – М.: , 0. – 0 с.
  45. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с.
  46. M. Isabel Valdes, Isabel M. Valdes. Marketing to American Latinos: A Guide to the In-Culture Approach, Part II. – М.: , 0. – 0 с.
  47. M. Isabel Valdes, Isabel Valdes, Isabel Valdes. Marketing to American Latinos: A Guide to the In-Culture Approach. – М.: , 0. – 0 с.
  48. The Million Dollar Round Table Center for Productivity. Million Dollar Selling Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с.
  49. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с.
  50. Dennis Kundisch. New Strategies for Financial Services Firms: The Life-Cycle-Solution Approach (Information Age Economy). – М.: , 0. – 0 с.
  51. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2004. – 0 с.
  52. The Customer Centric Enterprise : Advances in Mass Customization and Personalization. – М.: , 2003. – 0 с.
  53. Robert K. Logan. Collaborate to Compete: Driving Profitability in the Knowledge Economy. – М.: , 2003. – 0 с.
  54. Kenneth R. Bainey. Integrated It Project Management: A Model-Centric Approach (Artech House Project Management Library). – М.: , 2004. – 0 с.
  55. Jay R. Galbraith. Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series). – М.: , 2005. – 0 с.
  56. Jeffrey A. Krames. Jack Welch and The 4 E's of Leadership. – М.: , 2005. – 0 с.
  57. Camille P. Schuster. The Consumer-- Or Else!: Consumer-Centric Business Paradigms. – М.: , 2003. – 0 с.
  58. John J. Murphy. Converting Customer Value : From Retention to Profit. – М.: , 2005. – 0 с.
  59. Art Wilson. Building a Successful Selling Organization : The Critical Path to Extraordinary Results. – М.: , 2005. – 0 с.
  60. Guy Cynthia Guy. Finding Profit: The Lean Manufacturing Journey to Profit for the Job Shop. – М.: , 2003. – 0 с.
  61. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с.
  62. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с.
  63. Victor Buzzotta. Dimensional Selling : Using the Breakthrough Q4 Approach to Close More Sales. – М.: , 2004. – 0 с.
  64. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с.
  65. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
  66. Nick Wreden. Profit Brand: How to Increase the Profitability, Accountability & Sustainability of Brands. – М.: , 2007. – 240 с.
  67. Naomi Black. Two Sides to Every Coin... The Customer Isn't Always Right!. – М.: , 2004. – 190 с.
  68. Jane Braunger, David M. Donahue, Kate Evans, Tomas Galguera. Rethinking Preparation for Content Area Teaching: The Reading Apprenticeship Approach (Jossey Bass Education Series). – М.: , 2004. – 320 с.
  69. Chuck Dukas, T. Parker Gallagher. The TRENDadvisor Guide to Breakthrough Profits: A Proven System for Building Wealth in the Financial Markets (Wiley Trading). – М.: , 2006. – 198 с.
  70. Keith M. Eades, Robert Kear. The Solution-Centric Organization. – М.: , 2006. – 284 с.
  71. Thomas L. Jackson. Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit. – М.: Productivity Press, 2006. – 224 с.
  72. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
  73. Gina Gullo, Angela Rinaldi. Option Selling for Profit: The Builder's Guide to Generating Design Center Revenue for Profit. – М.: , 2008. – 126 с.
  74. David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с.
  75. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
  76. V Kumar. Customer Lifetime Value. – М.: , 2008. – 112 с.
  77. Hans P. M. Veeke, Jaap A. Ottjes, Gabriel Lodewijks. The Delft Systems Approach: Analysis and Design of Industrial Systems. – М.: , 2008. – 223 с.
  78. Andreas W. Neumann. Recommender Systems for Information Providers: Designing Customer Centric Paths to Information (Contributions to Management Science). – М.: , 2009. – 158 с.
  79. Robert Lamb. Improving Your Bottom Line Through The Contact Center. – М.: , 2010. – 154 с.
  80. Chin Kok Kwon, Shankar Chelliah. Marketing Mix and Customer Retention of Herb Coffee in Malaysia: The Impact of Marketing Mix on the Customer Retention. – М.: , 2010. – 112 с.
  81. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
  82. Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process To Create Customers Who Care, Spend, And Stay. – М.: , 2011. – 272 с.
  83. Leon Neel, Paul S. Sutter, Albert G. Way. The Art of Managing Longleaf: A Personal History of the Stoddard-Neel Approach. – М.: , 2010. – 224 с.
  84. Avinash Kaushik. Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity (+ CD-ROM). – М.: Wiley Publishing, Inc, 2010. – 504 с.
  85. Jay R. Galbraith. Designing the Customer–Centric Organization. – М.: , 2005. – 208 с.
  86. Joan Blades. The Custom–Fit Workplace. – М.: , 2010. – 240 с.
  87. H. Wesley Perkins. The Social Norms Approach to Preventing School and College Age Substance Abuse. – М.: , 2003. – 336 с.
  88. NEBS Management. Caring for the Customer SS3. – М.: , 2010. – 96 с.
  89. Michael Blundell. The Multibody Systems Approach to Vehicle Dynamics. – М.: , 2010. – 288 с.
  90. S M Smith. The Creative Cognition Approach. – М.: , 2009. – 0 с.
  91. Stoy. Denotational Semantics the Scott Strachey Approach to Prog Lang Theory (Paper). – М.: , 1977. – 0 с.
  92. Robert M. Clark. Intelligence Analysis: A Target-Centric Approach. – М.: CQ Press, 2009. – 360 с.
  93. Martha C. Nussbaum. Creating Capabilities – The Human Development Approach. – М.: , 2011. – 228 с.
  94. Claudia Imhoff. Building the Customer–Centric Enterprise. – М.: , 2001. – 512 с.
  95. Milind M. Lele. The Customer is Key. – М.: , 1987. – 260 с.
  96. Eb Tenenbaum. The Problematic Self – Approaches to Identity in Stendhal. – М.: , 1990. – 200 с.
  97. Fred Schwed Jr. Where Are the Customers? Yachts? or A Good Hard Look at Wall Street. – М.: , 1995. – 256 с.
  98. Fred Schwed Jr. Where Are the Customers? Yachts? or A Good Hard Look at Wall Street. – М.: , 1995. – 256 с.
  99. Shep Hyken. The Cult of the Customer. – М.: , 2009. – 256 с.
  100. Lucille Chia. Printing for Profit – The Commercial Publishers of Jianyang, Fujian (11th–17th Centuries). – М.: , 2003. – 360 с.
  101. Fabio Dercole. Analysis of Evolutionary Processes – The Adaptive Dynamics Approach and Its Applications. – М.: , 2008. – 360 с.
  102. Halil Inalick. Sources & Studies on the Ottoman Black Sea V 1 – The Customs Register of Caffa 1487–1490. – М.: , 1997. – 232 с.
  103. Glenn Keator. Designing California Native Gardens – The Plant Community Approach to Artful, Ecological Gardens. – М.: , 2007. – 366 с.
  104. Rowe. Through the Custom–House. – М.: , 1982. – 0 с.
  105. Glenn Keator. Designing California Native Gardens – The Plant Community Approach to Artful, Ecological Gardens. – М.: , 2007. – 366 с.
  106. Gary Heil. Leadership and the Customer Revolution. – М.: , 1994. – 320 с.
  107. Pierre Baldi. Bioinformatics – The Machine Learning Approach 2e (OI) (S). – М.: , 2001. – 400 с.
  108. Pierre Baldi. Bioinformatics – The Machine Learning Approach. – М.: , 1998. – 370 с.
  109. Whitney Strub. Perversion for Profit – The Politics of Pornography and the Rise of the New Right. – М.: , 2011. – 400 с.
  110. The Mind Of The Customer. – М.: , 2011. – 304 с.
  111. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
  112. Voice Of The Customer. – М.: , 2011. – 416 с.
  113. Rethinking The Sales Cycle: How Superior Sellers Embrace The Buying Cycle To Achieve A Sustainable And Competitive Advantage. – М.: , 2011. – 288 с.
  114. Strategy From The Outside In: Profiting From Customer Value. – М.: , 2011. – 304 с.
  115. The Solution-Centric Organization. – М.: , 2011. – 0 с.
  116. Exceptional Service, Exceptional Profit. – М.: , 2011. – 192 с.
  117. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
  118. HASTINGS. APPLYING SERVICE SCIENCE IN BUSINESS; ATTAINING GROWTH AND PROFITABILITY THROUGH CUSTOMER INVESTMENT AND EMPOWERMENT. – М.: , 2013. –  с.
  119. Babalola Joseph Balogun. Other Minds: a Critique of the Logical Behaviourist Approach. – М.: LAP Lambert Academic Publishing, 2014. – 160 с.
  120. Elena Samonova. The rights based approach and transformation of power structures. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
  121. Melanie Antoniou. The Cosmocratical Community Approach of World Politics. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
  122. Florin Tudor. The Customs Impact of the Trade Policy in the Fight Against Fraud. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  123. Bernard I. Akhigbe. Development of a User-Centered Evaluative Model for IR Systems. – М.: LAP Lambert Academic Publishing, 2012. – 388 с.
  124. Danny Weyns. An Architecture-Centric Approach for Engineering Multiagent Systems. – М.: Scholars' Press, 2013. – 328 с.
  125. Jyotsana Pandey,Swinder Jeet Singh Kalra and Alka Dubey. AI With Bioinformatics Via The Machine Learning Approaches. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
  126. Thomas Dolinschek. The Real Options Approach. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
  127. Ghaleb Bakri. The Saudi Telecommunication Market. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
  128. Obigbemi Imoleayo Foyeke. Effective pricing and the profitability of organisations. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
  129. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
  130. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
  131. Gyani Malla Shah. Customer Account Profitability. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
  132. Kishor Hakuduwal. Customer Segmentation and Profitability Analysis. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
  133. Muhammad Siddique. Investigating the Customer Acceptance of eBanking in Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
  134. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
  135. Lincoln Hlatywayo. The Oral-Aural Approach with Reverse Inclusion:An Alternative?. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
  136. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
  137. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  138. Natasha Hritzuk,Kelly Jones. Multiscreen Marketing: The Seven Things You Need to Know to Reach Your Customers across TVs, Computers, Tablets, and Mobile Phones. – М.: , 2014. –  с.
  139. Aldo Cundari. Customer??“Centric Marketing: Build Relationships, Create Advocates, and Influence Your Customers. – М.: , 2015. –  с.
  140. Bart Baesens,Aimee Backiel,Seppe vanden Broucke. Beginning Java Programming: The Object??“Oriented Approach. – М.: , 2015. –  с.

Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
  2. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
  3. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
  4. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
  5. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
  6. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.

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Александр
Юлия, доброе время суток! Защитил диплом после вашего сопровождения на "ХОРОШО", конечно немного не справедливо, считаю что выступил лучше, чем оценили... но комиссия очень жадная до пятерок. Спасибо Вам огромное!