Результаты поиска

Лучшие результаты

1. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2003. – 272 с.
   
2. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2010. – 272 с.
   

Дополнительные результаты

1. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
   
2. Arne Beck. Competition for Public Transport Services: Institutional Framework and Empirical Evidence of Bus Services in Germany (Contributions to Economics). – М.: , 2012. – 261 с.
   
3. Annie Brooking. Intellectual Capital: Core asset for the third millennium. – М.: International Thomson Business Press, 1996. – 224 с.
   
4. Ahmad Audu Mayaki. Consumer Behavioural Response: Services Of Retail Banks in Nigeria. – М.: , 2012. – 120 с.
   
5. Gloria Garrett Samson. The American Fund for Public Service: Charles Garland and Radical Philanthropy, 1922-1941 (Contributions in Labor Studies). – М.: , 0. – 0 с.
   
6. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
7. Liz Davenport. Order from Chaos: A Six-Step Plan for Organizing Yourself, Your Office, and Your Life. – М.: , 0. – 0 с.
   
8. Niclas Adler, A. B. Shani, Alexander Styhre, Abraham B. Shani. Collaborative Research in Organizations: Foundations for Learning, Change, and Theoretical Development. – М.: , 0. – 0 с.
   
9. Karl E. Weick. Sensemaking in Organizations (Foundations for Organizational Science). – М.: , 0. – 0 с.
   
10. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
    
11. Arthur P. Brief. Attitudes in and Around Organizations (Foundations for Organizational Science). – М.: , 0. – 0 с.
    
12. Stormy Friday. Organization Development for Facility Managers: Leading Your Team to Success. – М.: , 0. – 0 с.
    
13. Elam Nunnally, Caryl Moy. Communication Basics for Human Service Professionals (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
    
14. Daniel I. Kaplan. Service Success! Lessons From a Leader on How to Turn Around a Service Business. – М.: , 1994. – 262 с.
    
15. Richard Kraus, Elizabeth Barber, Ira Shapiro. Introduction to Leisure Services: Career Perspectives. – М.: , 0. – 0 с.
    
16. Dudley B. Woodard, Patrick G. Love, Susan R. Komives. New Directions for Student Services, Leadership and Management Issues for a New Century, No. 92 (J-B SS Single Issue Student Services). – М.: , 0. – 0 с.
    
17. Richard Broadhurst. Managing Environments for Leisure and Recreation (Routledge Environmental Management). – М.: , 0. – 0 с.
    
18. Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking and Marketing. – М.: Prentice Hall Ptr, 2000. – 240 с.
    
19. Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Services Marketing. – М.: , 0. – 0 с.
    
20. Neil Botten. Competitive Strategies for Service Organizations. – М.: , 0. – 0 с.
    
21. Jamal K Al-Dabal. Is Total Quality Management Enough for Competitive Advantage? Realities in. – М.: , 0. – 0 с.
    
22. Lora Arduser. The Food Service Professionals Guide To: Waiter & Waitress Training: How To Develop Your Wait Staff For Maximum Service & Profit. – М.: , 0. – 0 с.
    
23. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
24. Cathy Ace. Effective Promotional Planning for e-Business. – М.: , 0. – 0 с.
    
25. Terry Schaff, Doug Schaff. The Fundraising Planner : A Working Model for Raising the Dollars You Need (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с.
    
26. William Theobald, H. E. Dunsmore. Internet Resources for Leisure and Tourism. – М.: , 0. – 0 с.
    
27. Dennis Kundisch. New Strategies for Financial Services Firms: The Life-Cycle-Solution Approach (Information Age Economy). – М.: , 0. – 0 с.
    
28. Andrew S. Wigodsky. RAPID Value Management for the Business Cost of Ownership : Readiness, Architecture, Process, Integration, Deployment. – М.: , 0. – 0 с.
    
29. Strategy Mix for Nonprofit Organisations : Vehicles for Social and Labour Market Integration (Nonprofit and Civil Society Studies). – М.: , 2004. – 0 с.
    
30. Susanne Tietze. Understanding Organizations through Language. – М.: , 2003. – 0 с.
    
31. Robert Fragasso. Starting Your Own Practice : The Independence Guide for Professional Service Providers. – М.: , 2005. – 0 с.
    
32. Marguerite Hartill. Vocabulary For Civil Service Tests. – М.: , 2003. – 0 с.
    
33. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
34. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
35. Susan J. Ellis, Anne Weisbord, Katherine H. Noyes. Children as Volunteers: Preparing for Community Service. – М.: , 2003. – 0 с.
    
36. Transforming the Character of Public Organizations: Techniques for Chnage Agents. – М.: , 2005. – 0 с.
    
37. John A. Muckstadt. Analysis and Algorithms for Service Parts Supply Chains (Springer Series in Operations Research and Financial Engineering). – М.: , 2004. – 0 с.
    
38. Ron D. Snee. Six Sigma Beyond the Factory Floor : Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy. – М.: , 2004. – 0 с.
    
39. Mark P. Dangelo. Innovative Relevance : Realigning the Organization for Profit. – М.: , 2005. – 0 с.
    
40. Audrey Gilmore. Services Marketing and Management. – М.: , 2003. – 0 с.
    
41. E. Preston Gee. Service Line Success: Eight Essential Rules. – М.: , 2003. – 0 с.
    
42. Anthony B. Miles. Sponsorship Recruitment 101-102: A Comprehensive Self-help Guide for Parents, Individuals and Organizations Worldwide Seeking Sponsorship. – М.: , 2004. – 0 с.
    
43. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2003. – 272 с.
    
44. Bruce Porteous, Pradip Tapadar. Economic Capital and Financial Risk Management for Financial Services Firms and Conglomerates (Finance and Capital Markets). – М.: , 2005. – 300 с.
    
45. Wilhelm Kross. Organized Opportunities: Risk Management in Financial Services Operations. – М.: Wiley-VCH, 2007. – 256 с.
    
46. Anthony J. Strianese, Pamela P. Strianese. Math Principles for Food Service Occupations. – М.: , 2006. – 360 с.
    
47. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
    
48. Daniel D. McLean, Amy R., Ph.D. Hurd, Nancy Brattain Rogers. Kraus' Recreation and Leisure in Modern Society. – М.: , 2004. – 364 с.
    
49. H. David Sherman, Joe Zhu. Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA). – М.: , 2006. – 328 с.
    
50. Janet I. Farley. Military-to-Civilian Career Transition Guide: The Essential Job Search Handbook for Service Members. – М.: , 2004. – 194 с.
    
51. Robert Buday, Bernie Thiel. Thoughts on Thought Leadership--Insights on Creating Demand for Professional Services. – М.: , 2008. – 152 с.
    
52. Eric A. Marks. Service-Oriented Architecture (SOA) Governance for the Services Driven Enterprise. – М.: , 2008. – 330 с.
    
53. Cheryl A. Stevens. Service Learning for Health, Physical Education, and Recreation: A Step-by-step Guide. – М.: , 2008. – 128 с.
    
54. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с.
    
55. Bob Livingston. How You Do... What You Do: Create Service Excellence That Wins Clients For Life. – М.: , 2008. – 282 с.
    
56. Matt Makowicz. A Guide to MARKETING Managed Services - faster, easier & for greater profit. – М.: , 2008. – 260 с.
    
57. James Edwin Kee. Transforming Public and Nonprofit Organizations: Stewardship for Leading Change. – М.: , 2008. – 301 с.
    
58. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
59. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
60. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с.
    
61. Mobile Service Innovation and Business Models. – М.: , 2008. – 327 с.
    
62. Gerard Blokdijk, Ivanka Menken. Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action. – М.: , 2008. – 116 с.
    
63. Tony Bishop. Next Generation Datacenters in Financial Services: Driving Extreme Efficiency and Effective Cost Savings (Complete Technology Guides for Financial Services). – М.: , 2009. – 312 с.
    
64. Anteneh Girma. Dairy Services Delivery in Debrezeit Milkshed, Ethiopia: Implication for pluralistic service delivery system in the dairy sector. – М.: , 2010. – 168 с.
    
65. Pamela S Shockley-Zalabak, Sherwyn Morreale, Michael Hackman. Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust (J-B International Association of Business Communicators). – М.: , 2010. – 272 с.
    
66. Duncan Kitchin. An Introduction to Organisational Behaviour for Managers and Engineers: A Group and Multicultural Approach. – М.: Elsevier Butterworth-Heinemann, 2010. – 208 с.
    
67. Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с.
    
68. Masahide Kondo, Barbara McPake. AN ECONOMIC ANALYSIS OF DIRECT PAYMENT FOR HEALTH SERVICES: IN URBAN ZAMBIA: IMPLICATIONS FOR EQUITY. – М.: , 2010. – 432 с.
    
69. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с.
    
70. Emma Donaldson–Feilder. Preventing Stress in Organizations – How to Develop Positive Managers. – М.: , 2011. – 256 с.
    
71. Emma Donaldson–Feilder. Preventing Stress in Organizations – How to Develop Positive Managers. – М.: , 2011. – 256 с.
    
72. Charles T. Betz. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. – М.: , 2010. – 424 с.
    
73. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2010. – 272 с.
    
74. B. Gil. Semiconductors and Organic Materials for Optoelectronic Applications,60. – М.: , 2010. – 0 с.
    
75. John M. Bryson. Strategic Planning for Public Service and Non-Profit Organizations. – М.: , 2010. – 0 с.
    
76. Ayesha Khanna. Straight Through Processing for Financial Services. – М.: , 2010. – 264 с.
    
77. William F. Theobald. Internet Resources for Leisure and Tourism. – М.: , 2010. – 236 с.
    
78. Microsoft. Web Services Security – Scenarios, Patterns and Implementation Guidance for Web Service Enhancements (WSE) 3.0. – М.: , 2006. – 384 с.
    
79. Anthony S Bryk. Organizing Schools for Improvement – Lessons from Chicago. – М.: , 2010. – 304 с.
    
80. Strategic Planning in Student Affairs: New Directions for Student Services, No. 132. – М.: , 2011. – 88 с.
    
81. Alfred Kadushin. The Social Work Interview 4e – A Guide for Human Service Professionals. – М.: , 1997. – 476 с.
    
82. Boaz Ronen. Focused Operations Management for Health Services Organizations. – М.: , 2006. – 384 с.
    
83. L Randall. Litigation Organization & Management for Paralegals 1998 Cumulative Supplement. – М.: , 1997. – 192 с.
    
84. Ann Whitman. Organic Gardening For Dummies®. – М.: , 2001. – 360 с.
    
85. LM Randall. Litigation Organization & Management for Paralegals 1996 Cumulative Supp. – М.: , 1996. – 64 с.
    
86. Charles Garfield Ph.D. Training Volunteers for Community Service. – М.: , 2000. – 0 с.
    
87. Anthony S Bryk. Organizing Schools for Improvement – Lessons from Chicago. – М.: , 2010. – 304 с.
    
88. Francis K. O. Yuen. Effective Grant Writing and Program Evaluation for Human Service Professionals. – М.: , 2009. – 266 с.
    
89. Cultures And Organizations: Software For The Mind, Third Edition. – М.: , 2011. – 576 с.
    
90. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
    
91. Lean Six Sigma For Federal Services. – М.: , 2011. – 192 с.
    
92. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
    
93. Ram Balakrishnan. Advanced QoS for Multi–Service IP/MPLS Networks. – М.: Wiley Publishing, Inc, 2008. – 464 с.
    
94. Suchita Hirde and Manoj Hedaoo. Performance of Elevated Service Reservoirs. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
95. Ali Eksim. Wireless packet data system design for multimedia service provisioning. – М.: LAP Lambert Academic Publishing, 2011. – 252 с.
    
96. Deepak Kamde,Satish N. Desai and B. Kondraivendhan. Service Life Prediction Model for Reinforced concrete Structures. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
97. Matthew Sabbi. Diversity and Work Behaviour in Two Ghanaian Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
    
98. Oludele Ajani. Community Based Organizations and Household Livelihoods in Nigeria. – М.: LAP Lambert Academic Publishing, 2011. – 208 с.
    
99. Anbarashan Padmavathy. Agro-ecosystem services. – М.: LAP Lambert Academic Publishing, 2014. – 268 с.
    
100. Mathewos Muke. Opportunities and Challenges for Private Service Delivery:. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
101. SAHEED ADEBAYO OGUNBANWO. Organic Certification for Livelihoods Improvement. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
102. Raj Mohammad and Osaid Ullah. Non-Timber Forest Products For The Development Of Rural Community. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
103. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
104. Morteza Siavoshi and Shankar Laware. Organic Fertilizers for Rice. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
     
105. Pamela Hinojosa. An Ideal Model for Nonprofit Leadership. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
     
106. hudson maila. Managing Performance for Improved Service Delivery. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
107. Ruchi Ahuja Thakur,R. Ahuja and Anand L. Shigli. Pharmacological Management of Behaviour for Children. – М.: LAP Lambert Academic Publishing, 2013. – 172 с.
     
108. Babar Tasneem Shaikh. Health Seeking Behaviours and Health Service Utilization. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
109. Maha Alsayed,Caroline Ayad and Elsaffi Balla. Normative Visceral Organs Index for Sudanese School Aged Children. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
110. Chandra Amaravadi. An Open Service Architecture For Next Generation Mobile Devices. – М.: LAP Lambert Academic Publishing, 2015. – 56 с.
     
111. Mohammad Taufiqul Islam and Azimul Hoque. Multicast for IPTV services. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
112. R. Baskaran,M. S. Saleem Basha and A. Balasubramanian. Two Tier Security Framework for Service Oriented Systems. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
     
113. Suneth Namal Karunarathna. Technology Challenges for Context Aware Multimedia Services. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
114. Luis Cruz. Humanoid Robot Nao: Developing Behaviours for Soccer Humanoid Robots. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
115. Azimul Hoque. Reliable Multicast for IPTV Service. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
116. Shanmugasundaram Govindasamy and Prasanna Venkatesan Venkatasamy. Metric Suite for Measuring Service Discoverability. – М.: Scholars' Press, 2014. – 200 с.
     
117. Ehsan Mohebi. Optimized Thresholding on Self Organizing Map for Cluster Analysis. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
118. Kusai Al Khatib. Decision Support Systems for Academic Supervisor. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
119. Vijayan Prasath. Secure Architecture for Web Service Discovery and Retrieval. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
120. Jose Ignacio Fernandez Villamor,Carlos Angel Iglesias Fernandez and Mercedes Garijo Ayestaran. Semantic Service Discovery Techniques for the Composable Web. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
     
121. Desalegn Dawit Chamma and Alemayehu Asale. Payments for Ecosystem Services of Humbo CDM Project;Wolayta-Ethiopia. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
122. Matthias Rau-Goehring. Implications of Learning Behaviour for Price Processes. – М.: Scholars' Press, 2014. – 200 с.
     
123. Masahide Kondo and Barbara McPake. AN ECONOMIC ANALYSIS OF DIRECT PAYMENT FOR HEALTH SERVICES. – М.: LAP Lambert Academic Publishing, 2010. – 432 с.
     
124. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
125. Kasypi Mokhtar. Regression Model for Vessel Service Time. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
126. Pavla Vondrakova. CRM in Service Oriented Organizations in the European Union. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
     
127. Mohammednour Eltahir. Services Marketing Strategies. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
128. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
129. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
130. Ahmad Audu Mayaki. Consumer Behavioural Response. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
131. Lisa K. Grosskurth. Marketing Professional Services. – М.: LAP Lambert Academic Publishing, 2010. – 240 с.
     
132. Alexia Mary Tzortzaki. Knowledge Management in Service Organizations. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
     
133. Waseem Bahadur and Omar Waqqas. CSR and CG for Sustainable Service Business. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
134. Saurabh Gupta. Entrepreneurial Issues for PM services in Construction Industry. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
     
135. Sung-Ju Kim. Management and Leadership for Human Service Organizations. – М.: LAP Lambert Academic Publishing, 2014. – 280 с.
     
136. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
137. Amit Sachan. Integrating Customer Preferences, Organization Strategy and Resources. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
     
138. Riccardo Mogre. Intelligent Transportation Systems: a private organizations perspective. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
     
139. Esper Jacobeth Ncube,Hein Du Preez and Kuku Voyi. Tools for managing organic contaminants in water supply chains. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
140. Germaine Jackson. The Value Of Leisure In Coping With Natural Disaster. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
7. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
8. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
9. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
10. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
11. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
12. Управление проектами при подборе персонала. PM for HR. Е. Кривов, "Кадровик. Рекрутинг для кадровика", № 9, сентябрь 2008.