Результаты поиска

Лучшие результаты

1. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
   
2. Harold Salzman, Stephen R. Rosenthal. Software by Design: Shaping Technology and the Workplace. – М.: , 0. – 0 с.
   
3. Michael E. Porter, Elizabeth Olmsted Teisberg. Redefining Health Care: Creating Value-Based Competition on Results. – М.: Harvard Business School Press, 2006. – 506 с.
   
4. Donna C. S. Summers. Quality (4th Edition). – М.: , 2005. – 832 с.
   
5. Barry R. Furrow, Thomas L. Greaney, Sandra H. Johnson, Timothy S. Jost, Robert L. Schwartz. The Law of Health Care Organization and Finance (American Casebook Series). – М.: , 2008. – 879 с.
   
6. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
   
7. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
   
8. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
   
9. Syed Wasif Gillani,Syed Azhar Syed Sulaiman and Khurrum Ghani. Hospital Supply Chain Pharmacy Management. – М.: LAP Lambert Academic Publishing, 2012. – 348 с.
   
10. Meron Abebe Teki. Palliative Care Needs of Aids Patients. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
11. Maureen A. Adoyo. Health Service Delivery In Kenya. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
12. Hammoda Abu-Odah,Khawla ElNems and Atta Al Jabary. Patients Satisfaction in Emergency Department- European Gaza Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
13. Stanley Zengeya and Geoffrey Meads. Four years since its introduction where is Choose and Book (C&B). – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
14. Harvest Chinamale. AN INVESTIGATION INTO THE STATUS OF. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
    
15. Bhumika Talwar and Aviral Sharma. Improving Quality of Hospital Services. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
16. Bishal Gyawali. Patient Satisfaction With Health Care Facility Provided by OPD. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
17. G.V.R.K. Acharyulu. Supply Chain Management in Healthcare Industry. – М.: LAP Lambert Academic Publishing, 2011. – 332 с.
    
18. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
19. R. Kavitha. Service Quality Measurement in Health Care System. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
    
20. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
21. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
    
22. Everil Fernandes and Amulya M. A study on Gap Analysis of Health care services. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
23. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
    
24. Carolyne Chakua. Critical Assessment Of Nurses' Performance In Counselling Tasks. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
    

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Robert Prescott-Allen. The Wellbeing of Nations: A Country-by-Country Index of Quality of Life and the Environment. – М.: , 0. – 0 с.
   
3. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с.
   
4. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
   
5. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
   
6. Jonathan Brock, David B. Lipsky, Industrial Relations Research Association. Going Public: The Role of Labor-Management Relations in Delivering Quality Government Services (Irra Research Volume Ser). – М.: , 0. – 0 с.
   
7. Holly Stiel. Neon Signs of Service. – М.: , 0. – 0 с.
   
8. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
   
9. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
   
10. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
11. Rene F. Jones. Power Marketing of Architectural Services: A Critical Look at the Services Provided by Architects and Designers. – М.: , 0. – 0 с.
    
12. Citizens, Politicians and Providers: The Latin American Experience with Service Delivery Reform. – М.: , 2005. – 0 с.
    
13. David A. Gurwin. Information Technology Consulting and Other Professional Services Agreements Line by Line: A Detailed Look at How to Change Them to Fit Your Needs (Line By Line). – М.: , 2005. – 0 с.
    
14. Critical Infrastructures : State of the Art in Research and Application (International Series in Operations Research & Management Science). – М.: , 2003. – 0 с.
    
15. Alice Terry, Jann Bohnenberger. Service-Learning . . . by Degrees: How Adolescents Can Make a Difference in the Real World. – М.: , 2007. – 184 с.
    
16. Marina Yue Zhang, Mark Dodgson. High-Tech Entrepreneurship in Asia: Innovation, Industry And Instututional Dynamics in Mobile. – М.: , 2007. – 330 с.
    
17. Martina Eckardt. Insurance Intermediation: An Economic Analysis of the Information Services Market (Contributions to Economics). – М.: , 2007. – 246 с.
    
18. John Ngosong Morfaw. Total Quality Management: A Comprehensive Strategy Toward the Implementation of an Effective and Efficient Healthcare Delivery System in Africa. – М.: , 2006. – 96 с.
    
19. Paul Allen. Service Orientation: Winning Strategies and Best Practices. – М.: , 2006. – 360 с.
    
20. Research in Accounting Regulation. – М.: , 2006. – 368 с.
    
21. Mark A. Cohen. The Costs of Crime and Justice. – М.: Routledge, 2005. – 144 с.
    
22. Evaluation of the Terms of Accession to the WTO: A Comparative Assessment of Services and Goods Sector Commitments by Members and Acceding Countries (Economic Paper Series). – М.: , 2006. – 80 с.
    
23. Research in Accounting Regulation, Volume 20 (Research in Accounting Regulation). – М.: , 2008. – 338 с.
    
24. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с.
    
25. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
    
26. Lun Y.H. Venus. Adoption of EC by Logistics Service Providers: Adoption of Electronic Commerce by Logistics Service Providers in Hong Kong. – М.: , 2008. – 268 с.
    
27. Marina Yue Zhang, Mark Dodgson. High-Tech Entrepreneurship in Asia: Innovation, Industry and Institutional Dynamics in Mobile Payments. – М.: , 2008. – 330 с.
    
28. Christopher Lovelock, Jochen Wirtz, Patricia Chew. Essentials of Services Marketing - 1st Edition. – М.: , 2008. – 600 с.
    
29. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY: THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICE ON CUSTOMER VALUE IN THE HOSPITALITY INDYSTRY IN MALAYSIA. – М.: , 2010. – 80 с.
    
30. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
31. Wireless Network Traffic and Quality of Service Support: Trends and Standards (Premier Reference Source). – М.: , 2010. – 549 с.
    
32. Aleksej Spenst. A User-Centric Quality of Service Management System: QoS Management Approach for Wireless Home Networks. – М.: , 2010. – 208 с.
    
33. David Beach. Evaluating State-Operated ComprehensiveRehabilitation Centers: Determining Quality of Service by Analyzing VR Outcomes. – М.: , 2008. – 144 с.
    
34. Michael B. Frisch. Quality of Life Therapy. – М.: , 2006. – 368 с.
    
35. Adrian Farrel. Network Quality of Service Know It All. – М.: , 2010. – 352 с.
    
36. Lee W Mcknight. Internet Services – The Economics of Quality of Service for Networks, Grids, and Markets. – М.: , 2011. – 356 с.
    
37. Paul Ferguson. Quality of Service. – М.: , 1998. – 288 с.
    
38. Pramode K. Verma, Ling Wang. Voice over IP Networks: Quality of Service, Pricing and Security (Lecture Notes in Electrical Engineering). – М.: , 2011. – 200 с.
    
39. Eric D. Siegel. Designing Quality of Service Solutions for the Enterprise. – М.: , 1999. – 320 с.
    
40. Quality Of Life In Old Age. – М.: , 2011. – 312 с.
    
41. Zheng Wang. Internet QoS: Architectures and Mechanisms for Quality of Service. – М.: Morgan Kaufmann, . – 240 с.
    
42. Sanjiv Jain and Anoop Aggarwal. Application Of Statistical Process Control In Healthcare: A Case Study. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
43. Anderson Correia. Evaluation of Level of Service at Airport Passenger Terminals. – М.: LAP Lambert Academic Publishing, 2010. – 284 с.
    
44. Farhan Hassan Khan and Saba Bashir. Dynamic Web Services Composition and Execution. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
45. Sharup Barua and Ratan Chandra Mondal. Impact of Node Mobility on the Voice Quality in Mobile Ad-hoc Network. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
46. Elez Shenhar and Ilan Shallom. Uniform Non-Intrusive Speech Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
47. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
48. Ashfaq Ahmad Shinwary. Mapping of User Quality-of-Experience. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
49. Papita Saha and Vaijayanti Roy. Estimation of Water Quality of River Hooghly by Water Quality Index. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
50. Ebun Akinsete. Quality of Design within PFI Projects. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
51. Heather Larkin. Systems Integration and Substance Abuse Service Delivery. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
    
52. Eden Mati and David Macharia. Influence of Water Supply on Quality of Life for Urban Slum Dwellers. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
53. Raiffeison Ngoh. An Overview of “Quality of Life” by Elderly Receiving Care in Sweden. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
54. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
55. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
56. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
57. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
58. Romulo Pinheiro. Higher Education and Quality of Life. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
    
59. Urbanus Kioko. Impact of Fiscal Decentralisation on Hospital Efficiency. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
    
60. Mekdes Kondale and Abebe Gebremariam. Quality of Family, Planning Services. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
    
61. Sanjeeb Pal. Importance of “Service Management Skills” for Rural Entrepreneurs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
62. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
63. Tooraj Najafabadipour. Operating Performance and Level of Service in Public Transportation. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
    
64. Manisha Agarwal. Organizational Factors and Quality of Patient Care In Public Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
65. Lohsnah Jeevanandam and Tian Po Oei. Service providers working with persons with intellectual disability. – М.: LAP Lambert Academic Publishing, 2010. – 268 с.
    
66. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
67. Amal El-shaheed,Shadia Sharf and Hanan Elsebae. Factors affecting Quality of Life of patients undergoing hemodialysis. – М.: LAP Lambert Academic Publishing, 2014. – 140 с.
    
68. Jibril Jemal. Counseling Services Provided for Sexually Abused Children in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
69. Patrick Joram Matovu. PUBLIC ACCOUNTABILITY, SERVICE DELIVERY BY LOCAL GOVERNMENTS IN UGANDA. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
70. Wellman Manona. Impact of services on quality of life. – М.: LAP Lambert Academic Publishing, 2011. – 264 с.
    
71. Mario Sebastiao. Quality service and public service reforms in Mozambique. – М.: LAP Lambert Academic Publishing, 2015. – 196 с.
    
72. Hala Ali. Patients' Perceptions as Indicators of Quality of Nursing Services. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
73. David Manyanga and Lawrencia Mushi. Pay for Performance in Providing Quality Immunisation Services. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
74. Sahar Lamadah,Nahed El- Nagger and Hoda Mohamed. Women's Perspectives Regarding the Quality of Postpartum Nursing Care. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
75. Maureen A. Adoyo. Health Service Delivery In Kenya. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
76. Prasanta Kumar Brahma. Application Of Queueing Theory In Hospital Manpower Planning. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
    
77. Sumit Rajendra Salunkhe,Rajesh D. Pandya and Surendra Kumar Rai. Agro-Service Providers and Farmers of Gujarat State. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
    
78. Hammoda Abu-Odah,Khawla ElNems and Atta Al Jabary. Patients Satisfaction in Emergency Department- European Gaza Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
79. Isaac Akuamoah Boateng and Irene Akuamoah Boateng. Health Services Utilized By Insurance Clients:The Ghanaian Case. – М.: LAP Lambert Academic Publishing, 2014. – 112 с.
    
80. ROGER A. ATINGA. A CRITIQUE OF QUALITY HEALTHCARE MANAGEMENT IN GHANAIAN HOSPITALS. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
    
81. Fatimatou Kuhmbou Wefuan. Impacts of IT on the quality of medical laboratory documentation. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
    
82. Isaac Akuamoah Boateng and Irene Akuamoah Boateng. Cost of maternal healthcare service utlised by NHIS clients in Ghana. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
83. Bhumika Talwar and Aviral Sharma. Improving Quality of Hospital Services. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
84. Bassam Zaqout and Bassam Abu Hamad. Quality of Care Provided to PWD in Gaza: Clients’ Perspectives. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
    
85. Jennifer Malin. Evaluating the Quality of Cancer Care. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
86. Cynthia Sanchez. Physician Knowledge and Beliefs Toward Hospice. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
87. Mecha Aboma. Assessment of Quality of care in Family Planning services. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
88. Bishal Gyawali. Patient Satisfaction With Health Care Facility Provided by OPD. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
89. Andrea Dinan. The Academic Impact of Service-Learning New Jersey High Schools. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
    
90. Maqsooda Akbar. Private Sector and the Development of Primary Education in Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 328 с.
    
91. Habtamnesh Abera. The Contributions of Teachers' Association. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
92. Ahmed Eltahir Ahmadon. Laboratory Quality of Service. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
    
93. Joseph Hoffert. Quality of Service Management of Distributed Realtime Embedded Systems. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
94. Animesh Dalakoti. ENHANCING QUALITY OF SERVICE IN INTERNET USING DYNAMIC SCHEDULING. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
    
95. Aleksej Spenst. A User-Centric Quality of Service Management System. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
    
96. Gilles Bertrand. Towards flexible QoS provisioning for inter-provider services. – М.: LAP Lambert Academic Publishing, 2010. – 264 с.
    
97. Aleksandar Tudzarov. Quality of Service in next generation mobile and wireless networks. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
98. Faisal Latif and Imtiaz Ahmad Bhat. ANALYSIS OF QUALITY OF SERVICE PROTOCOLS (QOS). – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
99. Muhammad Adil Raja,Colin Flanagan and R. Muhammad Atif Azad. Speech Quality Estimation of Voice over Internet Protocol. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
    
100. Mostafa Mohamed AlShamy. ITSM Implementation Methodology Based on ITIL V3. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
101. Sivapathalingham Sivavakeesar. Quality of Service Support in Mobile Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2010. – 288 с.
     
102. riasat abbas. Human Perceived Quality-of-Service for Multimedia Applications. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
     
103. Bello Olayiwola Wasiu. Service Quality of Educational-Related E-Service in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
104. Marcus Aseervatham. Information Technology Perspective. – М.: Scholars' Press, 2013. – 236 с.
     
105. andrea trentini. Reflective Quality of Service management in the "RTP" architecture. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
     
106. Duggirala Sreenivasa Rao. Queue Management and Quality of Service (QoS) in the Internet. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
107. Anuoluwapo Ajayi. ENHANCED QUALITY OF SERVICE BROKER MODEL FOR ELECTRONIC COMMERCE. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
108. Naasegnibe Kuunibe. Choice of healthcare providers by households in Ghana. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
109. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
     
110. Mohammad Hasham Daqiq. Market Concentration In Afghanistan. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
111. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
112. Prabha Baral. Technical and Scale Efficiency of District Hospitals in Nepal. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
113. Solomon Leiro Letangule. Effects of Innovation Strategies on Mobile Service Providers in Kenya. – М.: Scholars' Press, 2014. – 176 с.
     
114. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
115. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
     
116. S. Rita and V. Ganesan. Quality Enhancements In Prime Service Sectors. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
     
117. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
118. Kiran Gangaiah0,Ramappa K.B. and Kadakol A.M. Essentials of services Marketing. – М.: LAP Lambert Academic Publishing, 2013. – 264 с.
     
119. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
120. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
121. R. Kavitha. Service Quality Measurement in Health Care System. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
122. Vishnuvarthani Selvakumar. Service Quality of the Indian Railways: A Study in Salem Division. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
     
123. Ponce Kokou. Service quality at a military hospital. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
     
124. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
125. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
126. Yulin Liu. Urban Transit Quality of Service: User Perception and Behaviour. – М.: LAP Lambert Academic Publishing, 2013. – 328 с.
     
127. Everil Fernandes and Amulya M. A study on Gap Analysis of Health care services. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
     
128. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
129. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
     
130. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
131. Anita Baku. The quality of national health insurance services in Ghana. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
132. Mohamad Kazar Razali and Zainab Khalifah. Tourists Perception of Service Quality at Nature Park. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
133. Atser Samuel. Clients/Patients Perception of Quality of Health Care Services. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
134. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
135. Swarupa Pelleti. Quality of Work Life of Doctors in Public and Private Hospitals. – М.: LAP Lambert Academic Publishing, 2014. – 288 с.
     
136. Rajkumar Sarma. ADOPTION OF NETWORK EXPANSION STRATEGIES BY MOBILE SERVICE PROVIDERS. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
137. Dhairyshil Patil,Keshav Pujari and Pradip Relekar. Ripening behaviour and quality of mango influenced by temperature. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
138. Pooyan Yousefi Fard. Student Satisfaction Checklist. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
     
139. Tariku Tesfaye Haile and Dr. Emmanuel G/Yohannes. Statistical Analysis of Patients' Satisfaction with Hospital Services. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
140. Chittaranjan Hota. Quality of Service in IPVPNs. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
11. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
12. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
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