Результаты поиска

Лучшие результаты

1. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
   
2. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
3. Gregory J. Dabel. Saving Money in Nonprofit Organizations : More than 100 Money-Saving Ideas, Tips, and Strategies for Reducing Expenses Without Cutting Your Budget (Jossey-Bass Nonprofit and Public Management Series). – М.: , 0. – 0 с.
   
4. Robin Cooper, Regine Slagmulder. Target Costing and Value Engineering (Strategies in Confrontational Cost Management Series). – М.: , 0. – 0 с.
   
5. Glenn M. Parker. Cross- Functional Teams : Working with Allies, Enemies, and Other Strangers (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
   
6. Susan B. Gould, Kerry J. Weiner, Barbara R. Levin. Free Agents : People and Organizations Creating a New Working Community (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
   
7. Emiko Banfield. Harnessing Value in the Supply Chain : Strategic Sourcing in Action (Operations Management Series). – М.: , 0. – 0 с.
   
8. Harvard Business School Press. Teams That Click (The Results-Driven Manager Series). – М.: , 0. – 0 с.
   
9. Susan Albers Mohrman, Allan M. Mohrman. Designing and Leading Team-Based Organizations, A Workbook for Organizational Self-Design (The Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
   
10. Eric Sundstrom, Associates. Supporting Work Team Effectiveness : Best Management Practices for Fostering High Performance (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
    
11. Mitch Schneider. Building a Team (Automotive Service Management Series). – М.: , 0. – 0 с.
    
12. Susan Albers Mohrman, Allan M. Mohrman. Designing and Leading Team-Based Organizations, A Leader's/Facilitator's Guide (TM) (The Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
    
13. J. Richard Hackman. Groups That Work (and Those That Don't) : Creating Conditions for Effective Teamwork (Management Series). – М.: , 0. – 0 с.
    
14. Kathy Bonk, Henry Griggs, Emily Tynes. The Jossey-Bass Guide to Strategic Communications for Nonprofits : A Step-by-Step Guide to Working with the Media to Generate Publicity, Enhance Fundr ... -Bass Nonprofit and Public Management Series). – М.: , 0. – 0 с.
    
15. Roger D'Aprix. Communicating for Change (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
16. Stephen F. Bush, Amit B. Kulkarni. Active Networks and Active Network Management: A Proactive Management Framework (Advances in Experimental Medicine & Biology). – М.: , 0. – 0 с.
    
17. Sally J. Ray. Strategic Communication in Crisis Management. – М.: , 0. – 0 с.
    
18. Videoconferencing for the Real World: Implementing Effective Visual Communications Systems. – М.: , 0. – 0 с.
    
19. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
    
20. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с.
    
21. J. Davidson Frame. Managing Projects in Organizations : How to Make the Best Use of Time, Techniques, and People (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
22. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
23. Jane Arsenault. Forging Nonprofit Alliances : A Comprehensive Guide to Enhancing Your Mission Through Joint Ventures & Partnerships, Management Service Organizations, ... Bass Nonprofit and Public Management Series.). – М.: , 0. – 0 с.
    
24. Robert K. Wysocki. Project Management Process Improvement (Artech House Effective Project Management Series). – М.: , 0. – 0 с.
    
25. George L. Morrisey. Morrisey on Planning, A Guide to Strategic Thinking : Building Your Planning Foundation (Jossey-Bass Business and Management Series). – М.: , 0. – 0 с.
    
26. Edward E. Lawler. Strategic Pay : Aligning Organizational Strategies and Pay Systems (JOSSEY BASS BUSINESS AND MANAGEMENT SERIES). – М.: , 0. – 0 с.
    
27. Gordon Culp, Anne Smith. Managing People (Including Yourself) for Project Success (Project Management Series). – М.: , 0. – 0 с.
    
28. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с.
    
29. Andy Bruce, Ken Langdon. Essential Managers: Putting Customers First (Essential Managers Series). – М.: , 0. – 0 с.
    
30. Derek Doyle. Volunteers in Hospice and Palliative Care: A Handbook for Volunteer Service Managers. – М.: , 0. – 0 с.
    
31. Michael Barzelay. The New Public Management: Improving Research and Policy Dialogue (Wildavsky Forum Series). – М.: , 0. – 0 с.
    
32. Jonathan D. Kipp, Murrey E. Loflin. Emergency Incident Risk Management : A Safety & Health Perspective (Industrial Health & Safety). – М.: , 0. – 0 с.
    
33. Mary J. Cronin. Banking and Finance on the Internet (Internet Management Series). – М.: , 0. – 0 с.
    
34. Jo Ann Hankin, Alan G. Seidner, John T. Zietlow. Financial Management for Nonprofit Organizations (Wiley Nonprofit Law, Finance and Management Series). – М.: , 0. – 0 с.
    
35. Brian Coyle. Currency Futures (Glenlake Series in Currency Risk Management). – М.: , 0. – 0 с.
    
36. Richard D. Hislop. Construction Site Safety: A Guide for Managing Contractors. – М.: , 0. – 0 с.
    
37. Information Services for Innovative Organizations (Library and Information Science). – М.: , 0. – 0 с.
    
38. Edward Szewczak, Mehdi Khosrowpour. The Human Side of Information Technology Management (Series in Managing the Human Side of Information Technology). – М.: , 0. – 0 с.
    
39. Nancy Campbell. Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication. – М.: , 0. – 0 с.
    
40. Mark G. Popovich, David Osborne. Creating High-Performance Government Organizations (Jossey-Bass Nonprofit and Public Management Series). – М.: , 0. – 0 с.
    
41. Richard D. Hays. Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance. – М.: , 0. – 0 с.
    
42. Harvard Business School Press. Face-to-Face Communications for Clarity and Impact (The Results-Driven Manager Series). – М.: , 0. – 0 с.
    
43. Maryann F. Fralic, AONE Series, AONE Management Series, Maryann F. Fralic. Staffing Management and Methods: Tools and Techniques for Nurse Leaders. – М.: , 0. – 0 с.
    
44. Harvard Business School Press. Winning Negotiations that Preserve Relationships (The Results-Driven Manager Series). – М.: , 0. – 0 с.
    
45. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с.
    
46. Frank D. Borsenik, Alan T. Stutts. The Management of Maintenance and Engineering Systems in the Hospitality Industry (Wiley Service Management Series). – М.: , 0. – 0 с.
    
47. Felix B. Tan. Advanced Topics in Global Information Management Series, Vol. 1. – М.: , 0. – 0 с.
    
48. Ake Gronlund, Tuomo Kauranne, Frank Hartkamp, Olov Forsgren, Huberta Kritzenberger, Lars Albinsson, Ake Gronelund. Managing Electronic Services: A Public Sector Perspective (Practitioner Series (Springer-Verlag).). – М.: , 0. – 0 с.
    
49. Howard Thomas, Don O'Neal, Raul Alvarado. Strategic Discovery : Competing in New Arenas (Strategic Management Series). – М.: , 0. – 0 с.
    
50. Editor Jack Gordon. Pfeiffer's Classic Activities for Improving Interpersonal Communication. – М.: Pfeiffer, 2003. – 432 с.
    
51. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
52. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
53. Margo Chevers. Stop the Bad Service. – М.: , 0. – 0 с.
    
54. Peter C. Brinckerhoff. Mission-Based Marketing : Positioning Your Not-for-Profit in an Increasingly Competitive World (Brinckerhoff, Peter C., Mission-Based Management Series,). – М.: , 0. – 0 с.
    
55. Barry J. McLeish. Successful Marketing Strategies For Nonprofit Organizations (Wiley Nonprofit Law, Finance and Management Series). – М.: , 0. – 0 с.
    
56. Douglas B. Herron. Marketing Nonprofit Programs and Services : Proven and Practical Strategies to Get More Customers, Members, and Donors (JOSSEY BASS NONPROFIT & PUBLIC MANAGEMENT SERIES). – М.: , 0. – 0 с.
    
57. Peter C. Brinckerhoff. Mission-Based Marketing : An Organizational Development Workbook (Brinckerhoff, Peter C., Mission-Based Management Series,). – М.: , 0. – 0 с.
    
58. Geoffrey Randall. Principles of Marketing (Principles of Management Series). – М.: International Thomson Business Press, 2001. – 384 с.
    
59. John A. Quelch, Rohit Deshpande. The Global Market : Developing a Strategy to Manage Across Borders (JOSSEY BASS BUSINESS AND MANAGEMENT SERIES). – М.: , 0. – 0 с.
    
60. Managing Operations (Institute of Management Series). – М.: , 0. – 0 с.
    
61. Alan L. Wendroff, Alan L. Wendroff, Kay Sprinkel Grace. High Impact Philanthropy : How Donors, Boards, and Nonprofit Organizations Can Transform Communities (Wiley Nonprofit Law, Finance, and Management Series). – М.: , 0. – 0 с.
    
62. World Bank. Household Risk Management And Social Protection In Chile (World Bank Country Study). – М.: , 2004. – 0 с.
    
63. Mitch Schneider. Automotive Service Management: Managing Dollars with Sense (Automotive Service Management Series). – М.: , 2003. – 0 с.
    
64. Julia Rutherford Silvers. Professional Event Coordination (The Wiley Event Management Series). – М.: , 2003. – 0 с.
    
65. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
66. Sheryl A., Ph.D. Larson. Staff Recruitment, Retention, & Training Strategies For Community Human Services Organizations. – М.: , 2005. – 0 с.
    
67. Verena Kusstatscher. Managing Emotions in Mergers And Acquisitions (New Horizons in Management Series). – М.: , 2005. – 0 с.
    
68. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
69. Audrey Gilmore. Services Marketing and Management. – М.: , 2003. – 0 с.
    
70. Khoo Kheng-Hor. Applying Sun Tzu's Art of War in Selling (Sun Tzu's Business Management Series). – М.: , 2004. – 0 с.
    
71. Anthony Hernandez, Jay Conrad Levinson. Guerrilla Marketing Success Secrets: 52 Weeks of Marketing & Management Wisdom. – М.: Morgan James Publishing, 2007. – 185 с.
    
72. Leading the Global Workforce: Best Practices from Linkage, Inc. (Jossey Bass Business and Management Series). – М.: , 2005. – 320 с.
    
73. George J Avlonitis, Paulina Papastathopoulou. Product and Services Management. – М.: , 2006. – 280 с.
    
74. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с.
    
75. Lora Arduser, Douglas Robert Brown. HACCP & Sanitation in Restaurants and Food Service Operations: A Practical Guide Based on the USDA Food Code With Companion CD-ROM. – М.: Atlantic Publishing Company, 2005. – 552 с.
    
76. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to Financial Markets (Prmia Risk Management Series). – М.: , 2007. – 400 с.
    
77. Professional Risk Manager's International Association (PRMIA). The Professional Risk Manager's Guide to Financial Instruments (Prmia Risk Management Series). – М.: , 2007. – 400 с.
    
78. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to the Energy Market (Prmia Risk Management Series). – М.: , 2007. – 400 с.
    
79. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с.
    
80. Dennis P. Miller. Building a Project Work Breakdown Structure: Visualizing Objectives, Deliverables, Activities, and Schedules (ESI International Project Management Series). – М.: , 2008. – 264 с.
    
81. The Handbook of Human Services Management. – М.: , 2008. – 544 с.
    
82. Michael J Austin, Ralph Brody, Thomas R. Packard. Managing the Challenges in Human Service Organizations: A Casebook. – М.: , 2008. – 304 с.
    
83. Ivanka Menken, Claire Engle, Jackie Brewster. ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management. – М.: , 2008. – 216 с.
    
84. Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). – М.: , 2008. – 519 с.
    
85. Gerard Blokdijk, Ivanka Menken. Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk. – М.: , 2008. – 116 с.
    
86. Gerard Blokdijk, Ivanka Menken, Claire Engle. ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management. – М.: , 2008. – 264 с.
    
87. Ivanka Menken, Gerard Blokdijk. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management. – М.: , 2008. – 196 с.
    
88. Aleksej Spenst. A User-Centric Quality of Service Management System: QoS Management Approach for Wireless Home Networks. – М.: , 2010. – 208 с.
    
89. Robin Tait. Safety, Reliability and Risk Management. – М.: , 2010. – 320 с.
    
90. Christian Gronroos. Service Management and Marketing. – М.: , 2007. – 496 с.
    
91. Harvard Business School Press. Making Smart Decisions (Results-Driven Manager). – М.: , 2006. – 163 с.
    
92. Motivating People for Improved Performance (Results Driven Manager). – М.: , 2005. – 191 с.
    
93. Harvard Business School Press. Retaining Your Best People: The Results Driven Manager. – М.: , 2005. – 208 с.
    
94. Business Etiqeutte: The Results Drive Manager. – М.: Harvard Business School Press, 2005. – 168 с.
    
95. Nhial Kun Gogok. Understanding the role of local communities in Forest Concessions Mgt: A Participatory Forest Management initiative in South Sudan. – М.: , 2012. – 168 с.
    
96. Tom Newton. How Cars Work. – М.: Black Apple Press, 1999. – 96 с.
    
97. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с.
    
98. Advancing Computing, Communication, Control and Management (Lecture Notes in Electrical Engineering). – М.: , 2010. – 294 с.
    
99. Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. Service Management For Dummies. – М.: For Dummies, 2009. – 336 с.
    
100. Clifton E. Owen. Today's Technician: Basic Automotive Service and Systems. – М.: Delmar Cengage Learning, 2010. – 0 с.
     
101. D. Boyle. Strategic Service Management. – М.: , 2010. – 0 с.
     
102. Charles T. Betz. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. – М.: , 2010. – 424 с.
     
103. J SS REMLING. Remling: Automotive Service ?basics? 2ed. – М.: , 1989. – 656 с.
     
104. Nicholas K Menzies. Our Forest, Your Ecosystem, Their Timber – Communties, Conservation and the State in Community–Based Forest Management. – М.: , 2007. – 320 с.
     
105. Anne Norton. Human Services Management – Organizational Leadership in Social Work Practice. – М.: , 2004. – 176 с.
     
106. CCTA. Ccta: Services Management. – М.: , 1989. – 92 с.
     
107. CCTA. Ccta: Service Management Set ??individual Vols Available??. – М.: , 1989. – 0 с.
     
108. Judith Hurwitz. Service Management For Dummies. – М.: , 1980. – 260 с.
     
109. Service Management: Operations, Strategy, Information Technology. – М.: , 2010. – 608 с.
     
110. Construction Safety Engineering Principles (Mcgraw-Hill Construction Series). – М.: , 2011. – 416 с.
     
111. Managing Complexity In The Public Services. – М.: , 2011. – 184 с.
     
112. Ethical Management For The Public Services. – М.: , 2011. – 0 с.
     
113. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
     
114. Managing Knock Your Socks Off Service. – М.: , 2011. – 224 с.
     
115. Bob Dignen. Managing Projects (+ 2 CD-ROM). – М.: Дельта Паблишинг, 2012. – 128 с.
     
116. Flinders. International Management Series: Leading People. – М.: , 2012. –  с.
     
117. Endre Fylling Moen. Barrier management, maintenance and safety in the petroleum industry. – М.: LAP Lambert Academic Publishing, 2014. – 176 с.
     
118. Vijay Alagar. Modern Heliport Design. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
119. Arul Aram. Communication Strategies for Coastal Communities. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
     
120. Aldy K Mardikanto. Requirements Analysis of Developing Communities'' Sanitation Management. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
     
121. Emmanuel Adinyira. SUSTAINABLE WATER SERVICE DELIVERY. – М.: LAP Lambert Academic Publishing, 2010. – 244 с.
     
122. Pushpanjali Rimal and Sumanbala Shrivastava. Climate Change and Community based Biodiversity Management Practices. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
     
123. Parthasarathi Mukhopadhyay. Digital Community Information System: A Framework for India. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
     
124. Geeta Bhatrai Bastakoti. Gender Dimensions of Community-based Forest Management. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
125. Sanjeeb Pal. Importance of “Service Management Skills” for Rural Entrepreneurs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
126. Sangita Bista. Climate Change and Role of Communities in Managing GLOF in Nepal. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
     
127. Kanchan Kamila. Santal Community Information Services. – М.: LAP Lambert Academic Publishing, 2012. – 396 с.
     
128. Jana Chihai. Community-based Services For Patients With Psychiatric Disorders. – М.: LAP Lambert Academic Publishing, 2013. – 244 с.
     
129. Josephat Itika. Public Private Partnership in Health Services Management. – М.: LAP Lambert Academic Publishing, 2009. – 156 с.
     
130. Ellen Tveter Deilkas. Patient safety culture - Opportunities for healthcare management. – М.: Scholars' Press, 2014. – 156 с.
     
131. Hanan Saleet. Location Service Management in Vehicular Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
132. Joseph Hoffert. Quality of Service Management of Distributed Realtime Embedded Systems. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
     
133. Aleksej Spenst. A User-Centric Quality of Service Management System. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
     
134. Bozidar Vujicic. Modeling and Characterization of Traffic in Public Safety Networks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
135. Ahmed Sallam. Integration of Web Services and Agent technologies. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
136. Sudeep Sharma. Information and communication technology. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
137. Tom Mulegi. Decentralized Management and Quality of Health Services in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
138. Md. Kamal Hussain. Introduction To Healthcare Service Management. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
139. Martin Dandira. Management Series 1. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
140. Martin Dandira. Management Series 2. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Построить идеальный каскад информации удается далеко не всегда. интервью с А. Синикас. Angela D. Sinickas, президентом международной консалтинговой компании Sinickas Communications, Inc. США, www.sinicom. com. В. Правоторов, "Кадровый менеджмент", № 4, май-июнь 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
7. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
10. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
11. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
12. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
13. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
14. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
15. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
16. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
17. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
18. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
19. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
20. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
21. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
22. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
23. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
24. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.