Результаты поиска

Лучшие результаты

1. Obaid Saif Al Zaabi. Islamic Finance in Practice. – М.: LAP Lambert Academic Publishing, 2012. – 376 с.
   
2. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
   
3. Dr. Rohit Kumar and Dr. Manjit Singh. Performance of Indian Non-Life Insurance Industry. – М.: LAP Lambert Academic Publishing, 2011. – 304 с.
   
4. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
   
5. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
   

Дополнительные результаты

1. Natarajan Gautam. Analysis of Queues: Methods and Applications (Operations Research Series). – М.: , 2012. – 802 с.
   
2. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
3. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
4. Muhammad Haroon Siddiqui, Muhammad Rehan Khalid. Localization and Tracking of a Mobile Node Using WiFi: Modelling, Simulations and Real-Time Analysis. – М.: , 2012. – 152 с.
   
5. Handbook for Integrating Risk Analysis in the Economic Analysis of Projects. – М.: Asian Development Bank, 2003. – 112 с.
   
6. Philip Rothman. Nonlinear Time Series Analysis of Economic and Financial Data (Dynamic Modeling and Econometrics in Economics and Finance, V. 1). – М.: , 0. – 0 с.
   
7. John E. Martin. Command Performance: The Art of Delivering Quality Service. – М.: Harvard Business School Press, 1994. – 260 с.
   
8. D. Barcelo. Sample Handling and Trace Analysis of Pollutants. – М.: , 0. – 0 с.
   
9. Jean-Jacques Laffont, David Martimort. The Theory of Incentives: The Principal-Agent Model. – М.: , 0. – 0 с.
   
10. Ronald G. Askin, Charles R. Standridge. Modeling and Analysis of Manufacturing Systems. – М.: , 0. – 0 с.
    
11. Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Services Marketing. – М.: , 0. – 0 с.
    
12. Ruth Towse. Creativity, Incentive and Reward: An Economic Analysis of Copyright and Culture in the Information Age. – М.: , 0. – 0 с.
    
13. A.F., M.D. Al-Assaf, June A., R.N. Schmele. The Textbook of Total Quality in Healthcare. – М.: , 0. – 0 с.
    
14. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
15. Alexandre Ziegler. A Game Theory Analysis of Options. – М.: , 2004. – 0 с.
    
16. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
17. Pere Mir-Artigues, Josep GonzA?lez-Calvet. Funds, Flows and Time: An Alternative Approach to the Microeconomic Analysis of Productive Activities. – М.: , 2007. – 263 с.
    
18. Vincent K. Omachonu, Joel E. Ross. Principles of Total Quality, Third Edition. – М.: , 2004. – 408 с.
    
19. Research Program on the Social Aspects of HIV/AIDS and Health. A Comparative Analysis of the Financing of HIV/AIDS Programs: in Botswana, Lesotho, Mozambique, South Africa, Swaziland and Zimbabwe. – М.: , 2005. – 72 с.
    
20. Bernhard Pfaff. Analysis of Integrated and Cointegrated Time Series with R (Use R). – М.: , 2008. – 188 с.
    
21. Andre Lucas, Philip Hans Franses, Dick Van Dijk. Outlier Robust Analysis of Economic Time Series (Advanced Texts in Econometrics). – М.: , 2008. – 270 с.
    
22. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
    
23. Ivanka Menken. Virtualization Architecture, Adoption and Monetization of Virtualization Projects using Best Practice Service Strategy, Service Design, Service Transition, ... and Continual Service Improvement Processes. – М.: , 2008. – 164 с.
    
24. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
25. Wireless Network Traffic and Quality of Service Support: Trends and Standards (Premier Reference Source). – М.: , 2010. – 549 с.
    
26. M. Kahsai, T. Gebremedhin, P. Schaeffer. Amenity and Economy: A Spatial Econometric Analysis of the Northeastern United states. – М.: , 2010. – 104 с.
    
27. Aleksej Spenst. A User-Centric Quality of Service Management System: QoS Management Approach for Wireless Home Networks. – М.: , 2010. – 208 с.
    
28. Brenton R. Clarke. Linear Models: The Theory and Application of Analysis of Variance (Wiley Series in Probability and Statistics). – М.: , 2008. – 242 с.
    
29. David Insua. Bayesian Analysis of Stochastic Process Models. – М.: , 2011. – 320 с.
    
30. Adrian Farrel. Network Quality of Service Know It All. – М.: , 2010. – 352 с.
    
31. Bernd Heidergott. Max Plus at Work – Modeling and Analysis of Synchronized Systems – A Course on Max–Plus Algebra and its Applications. – М.: , 2005. – 224 с.
    
32. Lee W Mcknight. Internet Services – The Economics of Quality of Service for Networks, Grids, and Markets. – М.: , 2011. – 356 с.
    
33. J Hermes. Reading Women?s Magazines: An Analysis of Everyday Media Use. – М.: , 1995. – 0 с.
    
34. Pramode K. Verma, Ling Wang. Voice over IP Networks: Quality of Service, Pricing and Security (Lecture Notes in Electrical Engineering). – М.: , 2011. – 200 с.
    
35. Pouria Ramazi. Variance Analysis of Parallel Hammerstein Models. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
36. Varun Barthwal,Jaydeep Kishore and Bhagawati Prasad Joshi. Estimation of Software Metrics using Function Point Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
37. A. Kadiyala and A. Kumar. Guidelines for operational evaluation of air quality models. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
38. Rajkumar Raikar,M. K. Sneha and B. K. Purandara. Water Quality Analysis of Bhadravathi Taluk Using GIS. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
39. Ankit Kajaria. Design And Analysis Of Mathematical Model For Human Respiratory System. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
    
40. Adrian Plesca. Thermal analysis of power electronics and electrical assemblies. – М.: Scholars' Press, 2014. – 348 с.
    
41. Rahat Ali Khan Langah. Performance Analysis Of Cooperative Communication Protocols. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
42. Moleykutty George,Kartik Basu and Jagadeesh Pasupuleti. Analysis of three-phase instantaneous power using MATLAB/PSB. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
43. Zohir Ben lahcene. Dynamic and Control Analysis of Semi-Active Suspension System. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
    
44. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
45. Marwa K. Qate'a,Ali H. Kadhym and Faiz F. Mustafa. Estimation of the Magnetic Abrasive Finishing System Using ANN Model. – М.: LAP Lambert Academic Publishing, 2014. – 136 с.
    
46. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
47. Simant Srivastava. ANALYSIS OF THICK PLATE USING FINITE ELEMENT METHOD. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
    
48. Oday Ibraheem Abdullah,Mumtaz Jamil Akhtar and Josef Schlattmann. Transient Thermoelastic Analysis of Friction Clutch Using FEM. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
49. Mohamed Mahran,Hani Negm and Adel Elsabbagh. Aero-elastic Analysis of Plate Wings Using the Finite Element Method. – М.: LAP Lambert Academic Publishing, 2015. – 128 с.
    
50. Guang Li. The Robustness and Stability Analysis of Model Predictive Control. – М.: LAP Lambert Academic Publishing, 2010. – 172 с.
    
51. Chitrakant Tiger,A.B. Andhare and Ashwin Patil. Failure Causes Analysis of Machine Tools using Matrix Method. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
52. Denis Benasciutti. Fatigue analysis of random loadings. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
    
53. Mustafa Aygul. Fatigue Analysis of Welded Structures Using the Finite Element Method. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
54. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
55. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
56. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
57. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
58. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
59. M.Shafiq Shahid,Shahid Mansoor and Rob W. Briddon. Biological analysis of DNA 1 using as a silencing/expression vector. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
60. Madhu Rai. GIS Based Modeling & Impact Analysis Of Rain Water Harvesting. – М.: LAP Lambert Academic Publishing, 2013. – 196 с.
    
61. Godwin Ekop. An Analysis of Urban Housing Quality in a Developing Economy. – М.: LAP Lambert Academic Publishing, 2013. – 288 с.
    
62. Peverga Daniel Dam. Analysis of service centres. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
63. Jacob Ong'ala,David Stern and Stern Roger. Simplifying the markov chain analysis of rainfall data using genstat. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
    
64. Farah Rejwana. Analysis of cold stress using Affymetrix microarrays. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
65. Kamaljit Singh Bhatia. An Analysis of CATV Transmission using different modulation formats. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
66. Sandip Mandal,Samar Kumar Roy and Santanu Ray. An Aquatic Ecosystem Model: Analysis of Different States. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
67. Alfa-Sika Mande Seyf-Laye,Chen Honghan and Liu Mingzhu. Evolution of Groundwater Quality and Contaminants Transport Modeling. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
    
68. Ranganathan Mathivanan,Aravind Kannan and Rajesh Prasad. Acoustic Analysis of PB Words used in Indian Languages. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
    
69. El-Said Mamdouh Mahmoud Zahran. Modeling and Visualization of Air Quality Impacts of Transport Schemes. – М.: LAP Lambert Academic Publishing, 2014. – 348 с.
    
70. Moleykutty George,Kartik Basu and Jagadeesh Pasupuleti. Modeling and control of DC drivers using MATLAB/PSB. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
    
71. Jignesh Patel and Arjun Dhami. Evaluation of Quality and Fertility of Bovine Semen using CASA. – М.: LAP Lambert Academic Publishing, 2014. – 156 с.
    
72. Hala Ali. Patients' Perceptions as Indicators of Quality of Nursing Services. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
73. Mary Ochieng. Application of Markov Chain and Network theory. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
    
74. Cyprien Nsengiyumva. Statistical analysis of an ecological competition model. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
75. Girma Taye Aweke. Spatial Modelling Techniques to Improve Data Analysis of Field Trials. – М.: LAP Lambert Academic Publishing, 2010. – 352 с.
    
76. Hassan Sardar. Quality analysis of guava fruit using visual appearance. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
    
77. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
78. Giovanna Miceli Ronzani Borille and Anderson Ribeiro Correia. The Determinants Factors Of The Level Of Service Offered At Airport. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
79. Rajan Wankhade. Non-linear And Stability Analysis Of Skew Plates Using Fem. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
80. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
81. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с.
    
82. Ahmed Eltahir Ahmadon. Laboratory Quality of Service. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
    
83. Joseph Hoffert. Quality of Service Management of Distributed Realtime Embedded Systems. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
84. Animesh Dalakoti. ENHANCING QUALITY OF SERVICE IN INTERNET USING DYNAMIC SCHEDULING. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
    
85. Aleksandar Tudzarov. Quality of Service in next generation mobile and wireless networks. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
86. Firas Abdullah Thweny Al-Saedi and Wafa Abduljabar Madallah Alani. PERFORMANCE ANALYSIS OF WIMAX NETWORKS. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
87. Faisal Latif and Imtiaz Ahmad Bhat. ANALYSIS OF QUALITY OF SERVICE PROTOCOLS (QOS). – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
88. Antonio Vetro,Maurizio Morisio and Marco Torchiano. Assessing The Impact Of Automatic Static Analysis On Software Quality. – М.: Scholars' Press, 2014. – 196 с.
    
89. Sivapathalingham Sivavakeesar. Quality of Service Support in Mobile Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2010. – 288 с.
    
90. riasat abbas. Human Perceived Quality-of-Service for Multimedia Applications. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
    
91. Bridget Kane. An Analysis of Multi-Disciplinary Medical Team Meeting Dynamics. – М.: LAP Lambert Academic Publishing, 2010. – 300 с.
    
92. Bello Olayiwola Wasiu. Service Quality of Educational-Related E-Service in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
93. Nadeem Akhtar,Faraz Khan and Faridul Haque Siddiqui. Statistical Analysis of Continuous Data Streams Using DSMS. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
94. Deepak Shrestha. Maintaining of Quality. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
95. Teshome Megersa Bekele and Zhu Weihua. Automatic Conversion of Service Models into Web Services. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
96. andrea trentini. Reflective Quality of Service management in the "RTP" architecture. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
    
97. Frederic Mallet. Logical Time @ Work for the Modeling and Analysis of Embedded Systems. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
    
98. Ravi Khadka. Model-Driven Development of Service Compositions. – М.: LAP Lambert Academic Publishing, 2011. – 184 с.
    
99. Anuoluwapo Ajayi. ENHANCED QUALITY OF SERVICE BROKER MODEL FOR ELECTRONIC COMMERCE. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
    
100. Waqar Akram and ZAKIR HUSSAIN. Constraint’s Analysis of Agricultural Credit Use in Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
101. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
102. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
103. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
104. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
     
105. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
106. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
107. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
108. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
109. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
110. Elena Lutsenko. Positioning strategy of service SME in foreign fragmented market. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
111. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
112. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
113. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
114. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
115. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
     
116. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
117. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
118. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
119. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
120. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
121. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
122. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
123. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
124. Joy Tuscano. Models for analysis of investments in residential real estate. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
125. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
126. Yulin Liu. Urban Transit Quality of Service: User Perception and Behaviour. – М.: LAP Lambert Academic Publishing, 2013. – 328 с.
     
127. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
128. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
129. Everil Fernandes and Amulya M. A study on Gap Analysis of Health care services. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
     
130. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
131. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
     
132. Dr. Rohit Kumar and Dr. Manjit Singh. Performance of Indian Non-Life Insurance Industry. – М.: LAP Lambert Academic Publishing, 2011. – 304 с.
     
133. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
134. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
135. Mohamad Kazar Razali and Zainab Khalifah. Tourists Perception of Service Quality at Nature Park. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
136. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
137. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
138. MOHHIDIN OTHMAN. THE IMPACT OF ORGANIZATIONAL CULTURE ON INTERNAL SERVICE QUALITY. – М.: LAP Lambert Academic Publishing, 2010. – 384 с.
     
139. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
140. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
7. Автоматизация функционально-стоимостного управления с применением Hyperion Business Modeling. Д. Исаев, М. Перьков, "Финансовая газета. Региональный выпуск", № 41, 42, октябрь 2004.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
10. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
11. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
12. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
13. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
14. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
15. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.