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Результаты поиска Лучшие результаты Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с. Дополнительные результаты Ilan Alon. Global Franchising Operations Management: Cases in International and Emerging Markets Operations (FT Press Operations Management). – М.: , 2012. – 208 с. Eugene F. Brigham, Phillip R. Daves. Study Guide for Brigham/Daves' Intermediate Financial Management, 11th. – М.: , 2012. – 560 с. John Wang. Project Management Techniques and Innovations in Information Technology. – М.: , 2012. – 342 с. Laurence Dickie, Carolyn Dickie. Mandarin Learning Resources to accompany Cornerstones of Management: Mandarin Glossary; Mandarin Study Guide. – М.: , 2012. – 80 с. John Wang. Information Technologies, Methods, and Techniques of Supply Chain Management. – М.: , 2012. – 412 с. Rob Reider. Operational Review Workbook : Case Studies, Forms, and Exercises. – М.: , 0. – 0 с. John Wang. Innovations in Information Systems for Business Functionality and Operations Management. – М.: , 2012. – 378 с. David Cowan. Taking Charge of Organizational Conflict: A Guide to Managing Anger and Confrontation. – М.: , 0. – 0 с. Louis Carter, David Giber, Marshall Goldsmith, Warren G. Bennis. Linkage Inc.'s Best Practices in Leadership Development Handbook : Case Studies, Instruments, Training (A Jossey Bass Title). – М.: , 0. – 0 с. Larry P. Ritzman, Lee J. Krajewski. Foundations of Operations Management and Student CD. – М.: , 0. – 0 с. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с. Operations Management: Policy, Practice and Performance Improvement. – М.: , 0. – 0 с. Cliff Conneighton. Venture Management Handbook: An Entrepreneur's Practical Guide to Stock, Finance and Contracts. – М.: , 0. – 0 с. Asset Protection and Security Management Handbook. – М.: , 0. – 0 с. Carol V. Brown, Heikki Topi. IS Management Handbook, Eighth Edition. – М.: , 0. – 0 с. Operations Management in Context. – М.: , 0. – 0 с. Thomas A. Williams. How to Publish Your Own City Magazines, Tourism Guides and Newcomer Guides. – М.: , 0. – 0 с. Michael Zanko. The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies (New Horizons in Management Series). – М.: , 0. – 0 с. Tracy Daniel Connors. The Volunteer Management Handbook. – М.: , 0. – 0 с. Geoffrey Booth. Dollars & Cents of Shopping Centers: 2002 : A Study of Receipts and Expenses in Shopping Center Operations (Dollars and Cents of Shopping Centers). – М.: Urban Land Institute, 2002. – 417 с. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с. Gerrit Jan Van Den Brink, Gerrit Jan Van Den Brink. Banking/Trading: Operations Management (Finance and Capital Markets Series). – М.: , 0. – 0 с. Martin Pring. Study Guide for Technical Analysis Explained : The Successful Investor's Guide to Spotting Investment Trends and Turning Points. – М.: McGraw-Hill Irwin, 2002. – 160 с. Dan Rottenberg. The Inheritor's Handbook: A Definitive Guide for Beneficiaries (Bloomberg Personal Bookshelf). – М.: , 0. – 0 с. Jens O. Riis, Riitta Smeds, Rik Van Landeghem, Ifip Tc5, Wg 5.7 Special Interest Group on Integrated Production Manage, European Group of University Teachers for Industrial Management. Games in Operations Management. – М.: , 0. – 0 с. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с. Steven F. Blanding. Enterprise Operations Management Handbook, Second Edition. – М.: , 0. – 0 с. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с. Sanjiv Purba. Data Management Handbook, Third Edition. – М.: , 0. – 0 с. Roberta S. Russell, Bernard W., III Taylor, Bernard W. Taylor. Operations Management and Student CD, Fourth Edition. – М.: , 0. – 0 с. Steven A. Melnyk, David R. Denzler. Operations Management: A Value-Driven Approach. – М.: , 0. – 0 с. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с. Carol V. Brown, Heikki Topi. IS Management Handbook, Seventh Edition. – М.: , 0. – 0 с. Scott M. Shafer, Jack R. Meredith. Operations Management : A Process Approach with Spreadsheets. – М.: , 0. – 0 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с. Robert C. Megantz. Technology Management : Developing and Implementing Effective Licensing Programs (Intellectual Property-General, Law, Accounting & Finance, Management, Licensing, Special Topics). – М.: , 0. – 0 с. Keith R. Wertz, James J. Bryant. Managing Workers' Compensation: A Guide to Injury Reduction and Effective Claim Management. – М.: , 0. – 0 с. Daniel Goodwin, Richard Rusdorf, Barbara McNichol. The Landlord's Handbook : A Complete Guide to Managing Small Investment Properties (Landlord's Handbook). – М.: , 0. – 0 с. Charla Beall. Gavalogne's the Group Officer's Handbook: The Field Guide to Effectively Managing a Successful Term in Office. – М.: , 0. – 0 с. Gini Courter, Annette Marquis. MOUS: Office XP Study Guide. – М.: , 0. – 0 с. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с. Knowledge Management : Concepts and Best Practices. – М.: , 2003. – 0 с. David Baskerville. Music Business Handbook and Career Guide (Music Business Handbook and Career Guide). – М.: Sage Publications, 2005. – 640 с. Foundation Management : Innovation and Responsibility at Home and Abroad. – М.: , 2003. – 0 с. Jack D. Ninemeier. Restaurant Operations Management : Principles and Practices. – М.: , 2005. – 0 с. Roberta (Robin) Russell. Operations Management : Quality and Competitiveness in a Global Environment. – М.: , 2005. – 0 с. Lee J. Krajewski. Operations Management: Processes and Value Chains. – М.: , 2004. – 0 с. Jim Kilby. Casino Operations Management. – М.: , 2004. – 0 с. Stephen Robbins. The Truth About Managing People...And Nothing But the Truth. – М.: , 2003. – 0 с. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с. Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman, Steve Walton. Successful Service Operations Management. – М.: South-Western College Pub, 2005. – 432 с. John Barlow. Excel Models for Business and Operations Management. – М.: , 2005. – 0 с. Jonathan Sutherland. Key Concepts in Operations Management (Palgrave Key Concepts). – М.: , 2004. – 0 с. Thomas Kratzer. Quantitative Survival Guide for Operations Management to accompany Operations Management, 2nd Edition. – М.: , 2004. – 0 с. Brette McWhorter Sember, Terrence J. Sember. The Essential Supervisor's Handbook: A Quick and Handy Guide for Any Manager or Business Owner. – М.: , 2007. – 223 с. David Alan Collier, James R. Evans. Operations Management: Goods, Service, and Value Chains (with CD-ROM). – М.: , 2006. – 864 с. Harold Ph.D. Kerzner, Frank P. Saladis. Project Management Workbook and PMP/CAPM Exam Study Guide , 9th Edition. – М.: , 2006. – 416 с. MANN/ROBERTS. Study Guide for Smith and Roberson's Business Law, 13th. – М.: , 2005. – 496 с. Philip Gibson. Cruise Operations Management (The Management of Hospitality and Tourism Enterprises). – М.: , 2006. – 192 с. Jay Heizer, Barry Render. Principles Of Operations Management and Student CD (6th Edition). – М.: , 2005. – 115 с. Jay Heizer, Barry Render. Operations Management, Flex Version and Student CD and Lecture Guide (8th Edition). – М.: , 2006. – 672 с. Michael A. Hitt, R. Duane Ireland, Robert E. Hoskisson. Strategic Management: Concepts and Cases (with InfoTrac). – М.: , 2006. – 992 с. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с. Walter J. Jackson. Soldier's Study Guide: A Guide to Prepare for Promotion Boards and Advancement (Soldier's Study Guide: A Guide to Promotion Boards & Advancement). – М.: , 2004. – 192 с. Joseph Phillips. PMP Project Management Professional Study Guide, Second Edition. – М.: , 2006. – 591 с. David R. Anderson, Dennis J. Sweeney, Thomas A. Williams. Study Guide to accompany Introduction to Management Science: Quantitative Approaches to Decision Making. – М.: , 2004. – 512 с. Brad Price, John Paul Mueller, Scott Fenstermacher. Mastering System Center Operations Manager 2007. – М.: Sybex, 2007. – 432 с. David L. Cannon. CISA: Certified Information Systems Auditor Study Guide. – М.: Sybex, 2008. – 624 с. Ali Hezaveh. SAS 9 Study Guide: Preparing for the Base Programming Certification Exam for SAS 9. – М.: John Wiley and Sons, Ltd, 2007. – 248 с. Alexander Elder. Study Guide for Sell and Sell Short. – М.: Wiley, 2008. – 134 с. Ibp Usa, USA International Business Publications. Antigua and Barbuda Country Study Guide (World Country. – М.: , 2008. – 300 с. Ibp Usa. Saint Kitts And Nevis Country Study Guide. – М.: , 2008. – 300 с. Building Intuition: Insights from Basic Operations Management Models and Principles (International Series in Operations Research & Management Science). – М.: , 2008. – 186 с. James Michael Stewart, Ed Tittel, Mike Chapple. CISSP: Certified Information Systems Security Professional Study Guide. – М.: , 2008. – 841 с. Patrick R., CPA, PhD Delaney, O. Ray, CPA, PhD Whittington. Wiley CPA Examination Review, Outlines and Study Guides (Wiley Cpa Examination Review Vol 1: Outlines and Study Guides). – М.: , 2008. – 1240 с. Ibp Usa. Sao Tome and Principe Country Study Guide. – М.: , 2008. – 300 с. Ibp Usa. Hungary Country Study Guide (NIS Business and Industrial Library). – М.: , 2008. – 300 с. Ibp Usa. Pitcairn Islands Country Study Guide (World Investment and Business Guide Library) (World Investment and Business Guide Library). – М.: , 2008. – 300 с. Ibp Usa. Sao Tome and Principe Country Study Guide (World Foreign Policy and Government Library). – М.: , 2008. – 300 с. Ibp Usa. Singapore Country Study Guide (World Business and Investment Opportunities Library). – М.: , 2008. – 300 с. Ibp Usa. Suriname Country Study Guide (World Foreign Policy and Government Library). – М.: , 2008. – 300 с. Ibp Usa. Syria Country Study Guide (World Business and Investment Opportunities Library). – М.: , 2008. – 300 с. Ibp Usa. Antigua and Barbuda Foreign Policy and Government Guide (World Business Law Handbook Library) (World Business Law Handbook Library). – М.: , 2008. – 300 с. Ibp Usa. Croatia Foreign Policy and Government Guide (World Business Law Handbook Library) (World Business Law Handbook Library). – М.: , 2008. – 300 с. Ibp Usa. Ecuador Foreign Policy and Government Guide (World Business Law Handbook Library) (World Business Law Handbook Library). – М.: , 2008. – 300 с. Ibp Usa. Israel Business Law Handbook (World Investment and Business Guide Library). – М.: , 2008. – 300 с. Ibp Usa. Kenya Foreign Policy and Government Guide (World Business Law Handbook Library) (World Business Law Handbook Library). – М.: , 2008. – 300 с. Ibp Usa. Algeria: Country Study Guide (Nis Business and Industrial Library) (Nis Business and Industrial Library). – М.: , 2008. – 300 с. Ibp Usa. Argentina: Country Study Guide (World Foreign Policy and Government Library) (World Foreign Policy and Government Library). – М.: , 2008. – 300 с. Ibp Usa. Brazil Country Study Guide (World Foreign Policy and Government Library). – М.: , 2008. – 300 с. Ibp Usa. Gibraltar Country Study Guide (World Business and Investment Opportunities Library) (World Business and Investment Opportunities Library). – М.: , 2008. – 300 с. Ibp Usa. Antigua and Barbuda Country Study Guide. – М.: , 2008. – 300 с. Ibp Usa. Bosnia and Herzegovina Country Study Guide. – М.: , 2008. – 300 с. Ibp Usa. Morocco Foreign Policy and Government Guide (World Business Law Handbook Library) (World Business Law Handbook Library). – М.: , 2008. – 300 с. Anders Grath. The Handbook of International Trade and Finance: The Complete Guide to Risk Management, International Payments and Currency Management, Bonds and Guarantees, Credit Insurance and Trade Finance. – М.: Kogan Page, 2008. – 288 с. Ibp Usa. Antigua and Barbuda Country Study Guide (World Strategic and Business Information Library). – М.: , 2008. – 300 с. NALA. NALA's CLA/CP Study Guide and Mock Examination. – М.: , 2008. – 166 с. Social Virtue and the Common Good - Study Guide. – М.: , 2008. – 220 с. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с. George Brown. The Project Management Templates Sourcebook - 44 Ready to use how-to workbooks, project plans and planning guides, tools, templates and checklists, Print and Download - The Complete Guide. – М.: , 2008. – 344 с. Gerard Blokdijk. The Change Management Templates Sourcebook - 13 Ready to use how-to workbooks, project plans and planning guides, tools, templates and checklists, Print and Download - The Complete Guide. – М.: , 2008. – 104 с. W. Krag Brotby. Information Security Management Metrics: A Definitive Guide to Effective Security Monitoring and Measurement. – М.: Auerbach Publications, 2009. – 200 с. Kim Heldman, Vanina Mangano. PMP: Project Management Professional Exam Review Guide. – М.: , 2009. – 360 с. O. Ray Whittington, Patrick R. Delaney. Wiley CPA Examination Review: Volume 1: Outlines and Study Guides. – М.: John Wiley and Sons, Ltd, 2009. – 1248 с. Kerrie Meyler, Cameron Fuller, John Joyner, Andy Dominey. System Center Operations Manager 2007 Unleashed. – М.: Sams, 2008. – 1416 с. Alexander Elder. Study Guide for Entries & Exits: Visits To Sixteen Trading Rooms. – М.: John Wiley and Sons, Ltd, 2006. – 176 с. Anees Janee Ali, Nugroho J. Setiadi, Rehana Aafaqi. Creative Performance of Indonesian Operating Managers: Characteristics and Creative Performance of Radio Station Operating Managers:The Impact Of Leader-Member Exchange. – М.: , 2010. – 168 с. Jonathan Reuvid. The Business Guide to Credit Management: Advice and Solutions for Cost Control, Financial Risk Management and Capital Protection (Business Guides). – М.: , 2010. – 224 с. OECD Organisation for Economic Co-operation and Development. Development Co-operation Report 2010 (Development Co-Operation Report: Efforts and Policies of the Members of the Development Assistance Committee). – М.: , 2010. – 278 с. William Manning. CISM Certified Information Security Manager Certification Exam Preparation Course in a Book for Passing the CISM Exam - The How To Pass on Your First Try Certification Study Guide. – М.: , 2010. – 188 с. Production Engineering and Management under Fuzziness (Studies in Fuzziness and Soft Computing). – М.: , 2010. – 605 с. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с. Harold Kerzner. Project Management Workbook and PMP/CAPM Exam Study Guide. – М.: , 2009. – 480 с. Donald E. Kieso. Intermediate Accounting Eighth Edition and Study Guide I Chapters 1–14 to Accompany Intermediate Eighth Edition. – М.: , 1997. – 1856 с. Center for Occupational Research and Development. Applied Physics for Technicians. – М.: , 1988. – 976 с. Spicer and Oppenheim International. The Spicer and Oppenheim Guide to Financial Statements Around the World. – М.: , 1989. – 342 с. Spicer and Oppenheim International. The Spicer and Oppenheim Guide to Financial Statements Around the World. – М.: , 1989. – 342 с. Center for Historic Houses and National Trust for Historic Preservation. Maintaining Your Old House. – М.: , 1996. – 0 с. IN GLEIM. Gleim ?cpa Examination? Review – Outlines And Study Guides 7ed (paper Only). – М.: , 1980. – 1066 с. Center for Historic Houses and National Trust for Historic Preservation. Inspecting an Old House Before You Buy. – М.: , 1996. – 0 с. Manager'S Guide To Operations Management. – М.: , 2011. – 272 с. Internet Core And Computing Ic3 Certification Global Standard 3 Study Guide. – М.: , 2011. – 0 с. Pmp Project Management Professional Study Guide, Third Edition. – М.: , 2011. – 0 с. Pharmacotherapy Principles And Practice Study Guide: A Case-Based Care Plan Approach. – М.: , 2011. – 480 с. Edited by Lance A. Berger, Dorothy R. Berger. The Talent Management Handbook: Creating a Sustainable Competitive Advantage by Selecting, Developing, and Promoting the Best People. – М.: McGraw-Hill Book Company, Inc., 2011. – 576 с. Dan Douglas, Hal Kurz, Thomas W. Shinder, Debra Littlejohn Shinder. MCSA/MCSE Exam 70-291 Study Guide and Training System: Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure. – М.: Syngress, 2003. – 800 с. Paul Sanghera. PgMPSM: Program Management Professional Exam Study Guide (+ CD-ROM). – М.: Sybex, 2007. – 504 с. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Marisel Somale and Paula Camusso. Self-Study Guides in the Foreign Language Classroom. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. Chinedu Ngene and Umer Ghauri. The Role of Effective Leadership in Managing Innovation and Change. – М.: LAP Lambert Academic Publishing, 2011. – 100 с. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Qureshi M. I,Bhatti M. N and Khan M. M Zaman K. Project Management: Tools and Techniques. – М.: LAP Lambert Academic Publishing, 2011. – 324 с. Лучшие результаты Ничего не найдено Дополнительные результаты Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г. На пути к новому стандарту в торговом финансировании. интервью с А. Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г. Сегментация клиентов в бизнесе private banking & wealth management. Н.В. Чумак, "Банковский ритейл", N 1, I квартал 2011 г. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г. Мотивируйте людей на работу, а не на преданность. интервью с Д. Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008. 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