Результаты поиска

Лучшие результаты

1. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
   

Дополнительные результаты

1. Stephen Coscia. Tele-Stress - Relief For Call Center Stress Syndrome. – М.: , 0. – 0 с.
   
2. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с.
   
3. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
   
4. David L. Woodruff. Advances in Computational and Stochastic Optimization, Logic Programming, and Heuristic Search: Interfaces in Computer Science and Operations Research (Operations Research/Computer Science Interfaces Series, Orcs 09). – М.: , 0. – 0 с.
   
5. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с.
   
6. Richard Kipp Martin. Large Scale Linear and Integer Optimization: A Unified Approach. – М.: , 0. – 0 с.
   
7. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
   
8. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
   
9. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с.
   
10. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с.
    
11. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с.
    
12. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с.
    
13. Александра Самолюбова. Call Center на 100%. Практическое руководство по организации Центра обслуживания вызовов. – М.: Альпина Паблишер, 2010. – 352 с.
    
14. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с.
    
15. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с.
    
16. Robert L. Phillips. Pricing And Revenue Optimization. – М.: , 2005. – 355 с.
    
17. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
18. Duke Corporate Education. Influencing and Collaborating for Results (Leading from the Center). – М.: , 2005. – 112 с.
    
19. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с.
    
20. Johnathan Mun. Modeling Risk: Applying Monte Carlo Risk Simulation, Strategic Real Options, Stochastic Forecasting, and Portfolio Optimization (+ DVD-ROM). – М.: John Wiley and Sons, Ltd, 2010. – 1016 с.
    
21. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с.
    
22. Mark Ames and Matt Taibbi. The Exile: Sex, Drugs, and Libel in the New Russia. – М.: Grove Press, 2000. – 256 с.
    
23. Madeline Bodin. Maximizing Call Center Performance. – М.: , 2010. – 137 с.
    
24. Keith Dawson. The Call Center Handbook. – М.: , 2010. – 0 с.
    
25. Madeline Bodin. The Call Center Dictionary. – М.: , 2010. – 227 с.
    
26. Author Unknown. Linear and combinatorial optimization in ordered algebraic structures,10. – М.: , 2010. – 0 с.
    
27. Svetlozar T. Rachev. Advanced Stochastic Models, Risk Assessment, and Portfolio Optimization. – М.: , 2008. – 382 с.
    
28. Real Bergevin. Call Center fur Dummies. – М.: , 2007. – 388 с.
    
29. M. A. Hines. Shopping Center Development and Investment. – М.: , 1988. – 432 с.
    
30. Gerald R. Ash. Traffic Engineering and QoS Optimization of Integrated Voice & Data Networks. – М.: Morgan Kaufmann, 2006. – 512 с.
    
31. Manmit Rout and Chinmay Parida. Optimization of Blasting Parameters in Opencast Mines. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
32. Ashok Kumar Rastogi,Rosemary Cyriac and Vidhya Muniswami. PSO and DE application in Groundwater Hydrology. – М.: LAP Lambert Academic Publishing, 2014. – 300 с.
    
33. Chanchal Bhatted,Navin Chopra and Deeksha Katyal. Determination & Evaluation Of Carbon Footprint applied to IT Industry. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
34. Mahmoud M. Ragab,Nazmi A. Mohammed and Moustafa H. Aly. Wavelength Conversion using Nonlinear Effects in Optical Fibers. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
35. Xuan Kong and Steve C.S. Cai. Framework of Damage Detection in Vehicle-Bridge Coupled System. – М.: LAP Lambert Academic Publishing, 2013. – 260 с.
    
36. Veenita Mathur,Jaya Raj and Keerti Chouhan. Nokia Morph Technology. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
37. Tripti Basant and Shahnaz Jahan. Eco-Friendly Dyeing of Silk With Natural Dye. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
    
38. Mihaela-Adriana Tita,Nicoleta Ungureanu and Ovidiu Tita. Optimizing the technology for obtaining the Cottage cheese. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
39. Gheorghe Grigoras and Gheorghe Cartina. The Impact of the Fuzzy Modeling in Electric Distribution Systems. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
40. Tharmarajah Thiruvaran,Eliathamby Ambikairajah and Julien Epps. Automatic Speaker Recognition using Phase based Features. – М.: Scholars' Press, 2014. – 192 с.
    
41. Prabhu Subramaniam,Elakya Vijayakumar and Andamuthu Arumugam. Low Power Digital circuits. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
    
42. Sudip Roy and Ajit Pal. Impact of Leakage Power Reduction Techniques on Parametric Yield. – М.: LAP Lambert Academic Publishing, 2013. – 172 с.
    
43. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
44. Rahul Kaushik,Yusuf Ali Bohra and Himanshu Patel. Sensor network design & temperature measurement for surface analysis. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
45. Anwar Hossain and Yoshinori Namihira. Photonic Crystal Fibers for Optical Coherence Tomography Systems. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
    
46. Adrian Augustin Pop,Mircea Radulescu and Frederic Gillon. Small Electronically-Commutated Axial-Flux Permanent-Magnet Machines. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
47. Harikumar Rajaguru and Vinoth kumar Bojan. Analysis of Quality Measures for Medical Image Segmentation. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
    
48. Rania F. Ahmed,Ahmed M. Soliman and Ahmed G. Radwan. Testing Methods For Fault Detection In Electronic Circuits. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
49. Christos P. Kitsos and Konstantinos G. Kolovos. Optimal Calibration Procedure for Calibrating the pH meters. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
50. Oday Abdullah,Josef Schlattmann and Emir Pireci. Optimization Of Design Parameters For The Rigid Drive Disc Of Clutch. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
51. Wairimu Grace,Kioni Ndirangu and Ikua Wamuti. Laser Machining. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
52. Mahdi Sabaghi and Mohammad Ehsan Torabizadeh. Kanban Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
53. Tick Hui Oh and / Lih Fang Tang / Jason Wei Feng Yau. A Mobile Solar Power Generation System Prototype. – М.: LAP Lambert Academic Publishing, 2009. – 148 с.
    
54. Syed Zakir Raza and Zeeshan Azmat. Analysis and Design Optimization of Grid Stiffened Composite Cylinders. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
55. Biswajit Sardar,Benu Madhava Pandey and Kavita Verma. Kinematic Variables of Forehand Drop Shot in Badminton. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
56. Norina Jabeen,Ashfaq Ahamad Mann and Rashid Menhas. A Study of Problems Faced. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
57. Zahoor Khan and Hafiz Muhammad Yasin. An empirical analysis of conventional VS Islamic microfinance programs. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
58. Nishant Pandya and Chetan Trivedi. The World of Chetan Bhagat. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
59. Wajeeha Zafar,Roheena Abdullah and Shagufta Naz. Hyper production of cellulase by mutagenesis of Bacillus strain. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
    
60. Dr. Madhuri Kaushish Lily,Veena Garg and Koushalya Dangwal. Benzo-a-pyrene (BaP) Degradation by Bacillus subtilis BMT4i(MTCC 9447). – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
    
61. Hira Naeem,Mehwish Iqtedar and Komal Aftab. Biotechnological Production of Cellulase by Saccharum spontaneum. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
    
62. Hamada Abdel-Sattar Abou-Bakr,Amr El-Banna and Malak El-Sahn. Tannase-Producing Fungi. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
    
63. Kranthi Sale,Prakash S.G.R and Shivaprasad Boddupally. Development of Frequency Specific Gap Detection Test. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
    
64. Venkata Sagar Kumar Reddy Redyam and K. Sreenivasulu Reddy M.V.S.Naidu. Nutrient Status Of Maize Growing Areas in Chittoor District of A.P. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
    
65. Manan Aslam and Shafqat Rasool. Investigation on the Causes of Sugar Crisis in Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
    
66. Biswajit Pramanick and Koushik Brahmachari. Wet season rice: An approach to herbicidal weed management. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
    
67. Tariq Aziz,Rashid Waqas and MUHAMMAD ARSHAD. Rock Phosphate Enriched Compost:. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
68. Thavaprakaash Nallasamy and Velayudham Kumaran. Productivity Enhancement in Baby corn through Agronomic Management. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
    
69. Anjumoni Devee and A.A.L.H. Baruah. Toxicological studies of imidacloprid & bifenthrin. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
    
70. Md. Nazrul Islam,Md. Shahidul Islam and M. Nazrul Islam. Environmental Review of Salinity Intrusion of Coastal Bangladesh. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
71. Somenath Halder and Malay Mukhopadhyay. Changing Livelihood of Snake Charmer in Eastern India. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
    
72. A. K. Bhunia and R. K. Gupta. Applications of Genetic Algorithm in Managerial Decision Making. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
    
73. Mahmoud A. Attia,Almoataz Y. Abdelaziz and Metwally A. Elsharkawy. Optimal Allocation of FACTS Devices in Electrical Power Systems. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
    
74. Malek Benslama,Mohamed Baitiche and Abderraouf Messai. Electromagnetic Scattering of 3D arbitrarely shaped structures. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
    
75. Md Belayet Hossain,Md. Zahurul Islam and Afaz Uddin. Optimal Location of FACTS Devices. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
76. Rakesh Tada,Naimish Chavda and Kiran Nakum. Study On Metalloporphyrins. – М.: Scholars' Press, 2014. – 60 с.
    
77. Madan Koirala,P.S. Ramakrishnan and K.G. Saxena. Livelihood linked environmental determinants in Himalaya landscape. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
    
78. Zeynep Demiray,Francesco La Vigna and Roberto Mazza. A Groundwater Modeling Case-Study With Modflow 2005. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
    
79. Andreas Nascimento and Jose Luiz Goncalves. Operations Review and Drilling Optimization for the Brazilian Pre-Salt. – М.: LAP Lambert Academic Publishing, 2014. – 112 с.
    
80. Md. Serajuddoula,Rafiul Islam and Monzur Hossain. Clonal Selection and Propagation of Gewa. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
    
81. suman krishania and Dr. Kalpana Agarwal. Effects of Heavy Metals on Productivity of Cereals. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
    
82. Khush Bakhat Samreen,Yasar Saleem and Faiza Saleem. Characterization Of 3-Hydroxy-3-Methylglutaryl Coenzyme A Reductase. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
    
83. Anatoly Potopalsky,Ol’ha Bolsunova and Leonid Zaika. New methods for molecular genetic recovery of humans and environment. – М.: LAP Lambert Academic Publishing, 2014. – 132 с.
    
84. Mojisola Usikalu,Ethel Oguegbu and Nora Nwafor. The Effects of Mobile Phone on Brain and Liver of Wistar Rats. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
85. Vikas Hooda,Ashish Gothwal and Anjum Gahlaut. Enzymatic Strips For Bio-Diagnostics. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
    
86. Mohammad Gudarzi and Hashem Zamanian. Mechanical Heart Valves. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
    
87. Janarthanan Krishnamoorthy and Henry Yu Keung Mok. NMR chemical exchange in mapping the protein-ligand binding site. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
    
88. Biswanath Prusty and Mahabir Panda. Use of waste polyethylene in bituminous concrete mixes. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
89. Duysal Askun Celik. Call Centers' Quality of Working Life. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
90. Dewey Martin Mulholland,Jean Claude Loba-Mkole and Edouard Kitoko-Nsiku. Your Slave , Our Brother. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
91. Nhu Quynh Diep,Nobukazu Nakagoshi and Kinya Sakanishi. Potentials for ethanol production from rice straw in Vietnam. – М.: LAP Lambert Academic Publishing, 2014. – 156 с.
    
92. Bhaskar Kanungo and Virender Singh Gahlot. Food Safety and Standards Act, 2006. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
93. Fergyanto E Gunawan and Fajar Yoseph Chandra. Real-time Traffic Monitoring System Using Floating Car Method. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
94. Palanivel Venkatesan and Kannappan Valliappan. Formulation of loxoprofen loaded-microspheres. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
    
95. Sandhya Chaurasia,Anshuli Sharma and Suneel Kumar Vasireddy. Formulation and Evaluation of Albendazole Tablet. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
96. Bhupinder Singh and Sukhwinder Kaur. Mucoadhesive Drug Delivery Systems using Optimized Polymer Blends. – М.: LAP Lambert Academic Publishing, 2010. – 248 с.
    
97. Upendra Nagaich,Vandana Chaudhary and Roopa Karki. Formulation and Evaluation of Buspirone Hydrochloride Buccal Films. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
98. Teopista Kesande,Louis M. Muwazi and Charles Mugisha Rwenyonyi. Cleft lip and cleft palate in two Hospitals in Kisoro District. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
99. Sumit Bedia,Aarti Bedia and Pawan Motghare. Vertical Dimension In Prosthodontics. – М.: LAP Lambert Academic Publishing, 2013. – 204 с.
    
100. J. Bhuvaneswarri,S. C. Chandrasekaran and Md. Nazish Alam. Non Surgical Periodontal Therapy. – М.: LAP Lambert Academic Publishing, 2012. – 224 с.
     
101. Dr.Nand Kishore Rawat and Prof. Jagdish Prasad. Statistical Techniques for Family Planning Measures. – М.: LAP Lambert Academic Publishing, 2011. – 284 с.
     
102. Prabha Rohatgi and Nidhi Shrivastava. Application of Operations Research Techniques in management Systems. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
103. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
104. Imran Anwar,Ghulam Qanber Abbasi and Waqas Ahmad Baig. Algebras Associated to Simplicial complexes. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
     
105. Hardi Shareef and Alias B. Khalaf. On Sp-open sets,Sp-continuity & Sp-compactness in Topological spaces. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
106. Deepak Gupta and Shefali Aggarwal. Fuzzy Flow Shop Scheduling Models. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
     
107. Mark Leting Kipruto and Joshua Lopoghon Kiptilon. Kenya police preparedness during disasters incidents. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
108. Zuraida Zainun,Dinsuhaimi Sidek and Zalina Ismail. Development of the MVVSS and an optimal protocol to record VEMP. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
109. Raafat Shaapan and Fathia Khalil. zoonotic significance of cryptosporidiosis. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
110. Vjacheslav Hasnulin,Anna V. Hasnulina and Evgenija V. Sevostyanova. Cardiometeopathies. – М.: LAP Lambert Academic Publishing, 2013. – 204 с.
     
111. Eltayeb Tayrab,A. Alhafiz Khattab and A. Latief Ashmaig. Follicular Fluid of Women with Polycystic Ovary Syndrome. – М.: LAP Lambert Academic Publishing, 2013. – 196 с.
     
112. Nashaat Deiab,El Sayed Gaafer and Mahmoud ElGantiry. Stereotactic Radiosurgery; Measurements,QA and Dose Optimization. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
     
113. Abbas Ali Zarei and Atefeh Elekaei. Learner Autonomy and Language Learning Strategies. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
114. Ahmad Mostafa and Dharma Prakash Agrawal. Packet Delay and Throughput Optimization for Vehicular Networks. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
115. Modassir Ishfaq and Eliane L. Bodanese. Investigation of throughput and QoS optimization techniques in WMNs. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
116. Aldo Wijanarko and Raymond Kosala. A Study of Cloud Computing as a Game Platform. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
117. Meral Shirazipour and Samuel Pierre. End-to-end path computation schemes. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
118. Einar Petana and SANJEEV KUMAR. EKG monitoring over Wireless Sensor Networks & DDoS vulnerabilities. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
     
119. Pablo Viana and Edna Barros. Configurable Cache Tuning. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
     
120. Premkumar Chithaluru and Kalicharan M. L. A Method for Automatic accurate Image Registration and translation. – М.: LAP Lambert Academic Publishing, 2013. – 148 с.
     
121. Vinayak Bharadi and Hemchandra Kekre. Signature Recognition Using Clustering Techniques. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
122. Affan Yasin,Hafiz Adnan Shafiq and Muhammad Ijlal Hasnain. Software Architecture for Centralized Health Database. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
123. Md. Maidul Islam and Md. Mahmudul Hasan Rafee. A Managerial Guide on IT Outsourcing. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
124. Joao Marcelo Teixeira,Veronica Teichrieb and Judith Kelner. Embedded Augmented Reality. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
125. Muhammad Rashid and Abdul Rauf Baig. Optimization - The Bee''s Way. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
126. Beatrice Venturi and Alessandro Pirisinu. Mathematics for Economists. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
     
127. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
128. Hristo Katrandjiev and Ivo Velinov. Online Visual Merchandising. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
129. P. Sivakumar,K. Ganesh and S. C. Lenny Koh. Models for a Class of Sustainable Supply Chain Routing Problems. – М.: LAP Lambert Academic Publishing, 2012. – 272 с.
     
130. Anupam Sharma and Ravi Kiran. A Strategic Framework for Corporate Social Responsibility Practices. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
     
131. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
132. M. Shafi and J. Bakht. Agricultural Research Centers (Management and Operation). – М.: LAP Lambert Academic Publishing, 2011. – 192 с.
     
133. Smriti Bhargav and Rajinder Singh Yadav. Internet usage in Distance Education Program of IGNOU. – М.: LAP Lambert Academic Publishing, 2011. – 276 с.
     
134. Mohammed Bharmal and Bhoomi Parmar. An Study on Post Service Satisfaction amongst the Toyota Customers. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
135. Electine Ayiela Kisiang’Ani and Samuel Waweru. Globalization and Discipline in Kenyan Secondary Schools. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
136. Soham Sundar Chakraborty,Rajeev Kumar and P. P. Chakrabarti. Static Analysis and optimization of Object Oriented Systems. – М.: , 2012. – 120 с.
     
137. Jenji Kohen, Tara Hermann, Hartley Voss and Alex Regnery. Orange Is the New Black Presents: The Cookbook. – М.: , 2014. – 224 с.
     
138. Virginia Evans, Jenny Dooley, Sarah Miranda. Career Paths: Call Centers: Student's Book 1. – М.: Express Publishing, 2013. – 40 с.
     
139. Aneeqa Javed,Rasheeda Bashir and Shagufta Naz. A study for targeting the bioburden of oxygen mask by Gamma Radation. – М.: , 2015. – 76 с.
     
140. Venkatesh G. K.,Rao P. V. and Govardhan N. Algorithm to Achieve Optimized Handover Margin in LTE system. – М.: , 2015. – 60 с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
6. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
7. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
8. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
9. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
10. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
11. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
12. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
13. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005.
14. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
15. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
16. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
17. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
18. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
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