Результаты поиска

Лучшие результаты

1. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
   

Дополнительные результаты

1. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
2. Daniel Singer, Douglas Ross, Albert Avery, Daniel Singer, Douglas Ross, Albert Avery. Successful Web Portals in Retail Banking. – М.: , 0. – 0 с.
   
3. Maxwell J. Fry, Isaack Kilato, Sandra Roger, Krzysztof Senderowicz, David Sheppard, Francisco Solis, John Trundle, Bank of England Centre for Central Banking Studies. Payment Systems in Global Perspective. – М.: , 0. – 0 с.
   
4. Lisa M. Sciulli. Innovations in the Retail Banking Industry: The Impact of Organizational Structure and Environment on the Adoption Process. – М.: Routledge, 0. – 250 с.
   
5. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
   
6. David J. Moran, William Brent Felstead. The Modern-Day Service Professional : Succeeding in the Hospitality Industry. – М.: , 0. – 0 с.
   
7. The Regulation of the Power Sector in Africa : Attracting Investment and Protecting the Poor (African Energy Policy Research). – М.: , 2005. – 0 с.
   
8. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
   
9. Andreas R. Dombret. European Retail Banks - An Endangered Species : Survival Strategies for the Future (Methods and Principles in Medicinal Chemistry). – М.: , 2003. – 0 с.
   
10. Roger R. Betancourt. Economics of Retailing And Distribution. – М.: , 2006. – 256 с.
    
11. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
    
12. Thuy Le Le. Determinants of Foreign Direct Investment at Provincial Level in Vietnam. – М.: , 2008. – 156 с.
    
13. Rainer Matiasek. Marketing Strategies of International Retail Banks: Between Standardization and Adaptation in Central and Eastern Europe. – М.: , 2009. – 84 с.
    
14. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
15. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
16. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
17. The Editors of Black Issues in Higher Education. The Unfinished Agenda of Brown v. Board of Education. – М.: , 2004. – 256 с.
    
18. A Gordon. The Evolution of Labor Relations in Japan – Heavy Industry. – М.: , 1990. – 400 с.
    
19. A Gordon. The Evolution of Labor Relations in Japan – Heavy Industry (Paper). – М.: , 1988. – 400 с.
    
20. The Editors of Black Iissues in Higher Education (BIHE). The Unfinished Agenda of the Selma–Montgomery Voting Rights March. – М.: , 2005. – 240 с.
    
21. ICAA (The Institute of Chartered Accountants in Australia). Financial Reporting Handbook 2008. – М.: , 2008. – 0 с.
    
22. ICAA (The Institute of Chartered Accountants in Australia). Financial Reporting Handbook 2010. – М.: , 2010. – 1992 с.
    
23. ICAA (The Institute of Chartered Accountants in Australia). Auditing and Assurance Handbook 2010. – М.: , 2010. – 0 с.
    
24. Lucky Singh. Levels, Trends, and Determinants of Teenage Childbearing in India:. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
25. Michelle Aleso,Dan Kaseje and Rose Olayo. Determinants of Community Involvement in Health Partnerships. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
26. Vimala Perumal. The Need of Knowledge Management in Malaysian Film Industry. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
27. Lubna Al Mazro'ei. The Experiences of Muslim Women Employed in the Tourism Industry. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
    
28. Theodora Dimakopoulou. Determination of Faecal Pollution Sources in Scotland's Bathing Waters. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
    
29. Gambhirsinh Vala and Praful Tank. Herbicides and Determination of Persistence Through Bioassay in G'Nut. – М.: LAP Lambert Academic Publishing, 2013. – 172 с.
    
30. Kurunchi C. Divya and M. Parthiban. Determination of Telomerase Activity in Tumors and Cancer Cell Lines. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
31. Abiud Moronge Machogu. Determinants of ICT Adoption in Rwandan Commercial Banks. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
    
32. Sanjay Bais,Anil Chandewar and Ravindra Bakal. Determination of Contaminants in Triphala Churna Marketed in India. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
33. Chandani Rupasinha. Determination of Drug Levels in Chylomicrons. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
    
34. Tayue Tateke,Mirkuzie Woldie and Shimeles Ololo. Determinants of patients satisfaction at Public and Private hospitals. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
    
35. Mesfin Mulu Ayalew. Determinants of Women Unemployment in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
36. Mahmoud Alawi. Determination of Dioxins/Furans in Jordanian Clay. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
    
37. Frednard Gideon. Optimal provisioning in the banking industries. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
38. Nelson Maseko. Determinants of tax compliance in small and medium enterprises. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
39. Nibedita Roy. A Study On Securitisation And Its Role In Indian Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 444 с.
    
40. Victoria Nankabirwa. Determinants of Delivery Care In Dhaka, Bangladesh. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
    
41. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
42. Daniel W Kasomo. Determinants of Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 104 с.
    
43. John Ndiritu,Frederick Gravenir and Jotham Olembo. Determinants of Education Output in Public Secondary Schools: Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
44. Olumoye Mosud. The Roles and Impact of Information Technology on the Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
    
45. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
46. Ithiel Munyaradzi Mavesere and Wellington Garikai Bonga. The determinants of tax buoyancy. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
47. Biniyam Mekasha Yemane. Determinants of child health in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
48. Paul van Wingerden. Impact of Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
49. Christine Ngari. Employment Contracts in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
50. Omid Dehghan Nejad. Determinants of Financial Development in Iran. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
51. Omoneye OLASANMI. IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
52. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
53. Helen Retta. Determinants of Income Inequality in Urban Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
54. Ibrar Hussain. An Analysis Of The Determinants Of Female Participation In Paid Jobs. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
55. Ejigayhu Sisay and Abdi Edriess. Determinants and dimensions of food insecurity in ADDIS ABABA,ETHIOPIA. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
56. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
57. Iyewumi Adeyele. Determinants of Private Investment Behaviour in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
58. Otabek Saydikaharov. Location Determinants of Foreign Firms in Poland. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
59. Yohannes Ghebru Alemayehu. Determinants of Gross National Saving in Ethiopia. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
    
60. Tigist Lakew. Determinants of Delivery Assistant in Ethiopia. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
    
61. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
62. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
63. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
    
64. Venugopalan T. Determinants Of Debt Maturity In Indian Corporate Sector. – М.: Scholars' Press, 2014. – 304 с.
    
65. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
66. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
67. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
68. Md. Abul Kalam Azad and Md. Waleed Ashraf. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
69. Berihun Muche. Determinants of Customer Switching Behavior. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
70. Rita Basu Anjali Ray. Team Effectiveness & Dynamics of Learning Organization in Indian Bank. – М.: Scholars' Press, 2014. – 72 с.
    
71. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
72. Abhishek Tripathi. Merger and Acquisition in Indian Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
73. Franc Etu-Menson. Operational Risk Management in the Banking Industry of Ghana. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
74. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
75. Kusumba Ramgopal. Policies and Practices of Cost Accounting in Indian Coal Industry. – М.: LAP Lambert Academic Publishing, 2011. – 276 с.
    
76. Abdul Rehman Shaikh. Employee Recognition & Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
77. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
78. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
79. Swati Pokhriyal. Comparative study of personal loans in major banks. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
80. Daniel Lashar. Relationship Marketing in Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
    
81. Nor Azila Mohd Noor and Mohammed Tareque Aziz. Relationship Building In Retail Setting. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
82. Shankar Chelliah and Nur Amalina Binti Jamil. The Determinants of Expatriates' Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
83. Karunaratna A.C. An Examination of the Determinants of Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
84. Ritesh Patel and Rajnikant Patel. Brand Management In Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 520 с.
    
85. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
86. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
87. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
88. kemal Ahmed Endeshaw and Syed M. Naqvi. Postponement in Retailing Industry. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
    
89. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
90. Kallol Das. Relationship Marketing and CRM in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 384 с.
    
91. Gulalai Khan. Retailing Attitudes. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
    
92. Divaries Cosmas Jaravaza. TQM application in commercial banks in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
93. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
94. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
    
95. Bilal Afsar,Asim Rehman and . Rehmat. Customer Loyalty in the banking sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
96. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
    
97. Borareaksmey Long. Relationship Marketing in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
98. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
99. Jayaraman Munusamy,Siti Faridah and A Sanmugam. Service Channel Transformation in Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
100. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
101. Farhan Muzammil. Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
102. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
103. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
104. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
105. Ahmed Elebiary. Drivers of guest loyalty in the hotel industry in New Zealand. – М.: LAP Lambert Academic Publishing, 2012. – 320 с.
     
106. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
107. Niharika Gaan. Nature of Job Satisfaction among Information System Professionals. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
     
108. Hema Bhalakrishnan. Working Conditions of Contract Labourers in Engineering Industries. – М.: LAP Lambert Academic Publishing, 2012. – 256 с.
     
109. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
110. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
111. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
112. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
113. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
114. Abdullah Afzal,Tuba Nafees and Waheed Aftab Khan. Factors affecting customer satisfaction in fast food sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
115. Hugo Zarco-Jasso. Determinants of Contract Choices in Public-Private Partnerships. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
     
116. Olu Ojo. DIVERSIFICATION AND PERFORMANCE RELATIONSHIP IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
     
117. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
118. Priyanka Mane and Alpesh Leua. Assessment of performance & satisfaction of customers:Warana Bank. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
119. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
120. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
121. Agbor Tabi. Management and the Adoption of New Technologies in Retail Banking. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
122. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
123. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
124. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
125. Sajjadul Haq Safi and Waseef Jamal. A study of Employee Satisfaction in terms of Organizational Culture. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
126. Hammed Olawale Onikola. Determinants of External Reserves in Developing Economies. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
127. Edwina Amoo. INFORMATION TECHNOLOGY IN THE AUTOMOBILE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
128. Lyubomyr Regush. Determinants of International Trade in Defence Sector. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     
129. Taofeek K. Aliyu. Job Security Level In Nigerian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
     
130. Gabriel Olorunkoya. Determination of Employees' Pay Levels in the Nigerian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
131. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
132. Clever Vutete. War in the Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
133. Vishal Shah. Customer Retention and Satisfaction in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
134. Daniel Rajkumar M.,Shanmugam R. and Anbu A. The Indian Banking Industry in the Post Reform Period – an analysis. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     
135. Jones Orumwense. Principles and Practice of Internal Auditing in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 240 с.
     
136. Theodros Kinfe. Determinants of Dividend Payout. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
137. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
138. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
139. Mariam Nawaz. Macroeconomic determinants of equity price in Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
140. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     

Лучшие результаты

Дополнительные результаты

1. Private banking: основные понятия, проблемы развития в России. И.А. Зарипов, А.В. Петров, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
2. На ниве private banking становится теснее. И.Е. Смирнов, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
3. Хитрый прием с собственными акциями. интервью с Д. Мильштейном, директором департамента казначейства X5 Retail Group. О. Сизова, "Консультант", № 17, сентябрь 2007.
4. Private Banking в России. Е.Е. Смирнов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
5. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
6. Российский Private Banking: каковы шансы выжить, используя локальные наработки?. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2007.
7. Некоторые практические вопросы осуществления операций по форфетированию. интервью с Д.В. Курышевым, директором по форфейтингу в России и странах СНГ банка Sumitomo Mitsui Banking Corporation. SMBC Europe. Н.А. Ранних, "Международные банковские операции", № 4, июль-август 2006.
8. Private banking сегодня. интервью с А. Юдиным, руководителем направления private banking Русского Банка Развития. "Банковский ритейл", № 3, III квартал 2006.
9. Динамичное развитие: ICICI Bank Eurasia в России. интервью с г-ном Махешкой, Председателем Правления ООО "ICICI Bank Eurasia". И. Гусева, "Банковское кредитование", № 4, июль-август 2006.
10. Особенности национального private banking. интервью с Н. Родионовой, директором департамента по работе с состоятельными клиентами АКБ "РОСБАНК". В. Мешалкина, "Банковское дело в Москве", № 4, апрель 2006.
11. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
12. Private banking в России. И.А. Зарипов, "Банковский ритейл", № 1, I квартал 2006.
13. Private banking - эксклюзивное обслуживание состоятельных клиентов. Д.А. Шевчук, В.А. Шевчук, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
14. Ритейловые решения RS-Bank/Pervasive для розничного бизнеса в SMB-банке. О. Гроздова, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
15. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
16. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
17. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
18. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
19. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
20. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
21. Принцип простой: окружать себя очень сильными подчиненными, которые в своем деле лучше меня. интервью с О. Тугаровым, основателем и генеральным директором ООО Media Boutique, О. Беленовым, генеральным директором розничного подразделения Yota Retail. "Управление персоналом", N 2, январь 2011 г.
22. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
23. Прагматизм "новой волны" отечественного private banking. А.И. Гусев, "Банковский ритейл", N 4, IV квартал 2010 г.
24. Закормленная кадрами Москва... работает под потолками Armstrong. интервью с С. Якуниным, генеральным директором и главой представительства Armstrong World Industries в СНГ. "Управление персоналом", N 16, август 2010 г.
25. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
26. Преданность делу - на первом месте. интервью с Д. Левицким, управляющим партнером компании Retail Training Group. "Управление персоналом", N 14, июль 2010 г.
27. Отечественный рынок private banking: новые возможности, но старые игроки. А.И. Гусев, "Банковский ритейл", N 3, III квартал 2010 г.
28. Андрей Мовчан. Третий Рим": private banking в российском банке - это оксюморон". интервью с А. Мовчаном, управляющим партнером компании "Третий Рим". А. Алборова, "Банковское обозрение", N 6, июнь 2010 г.
29. Оценка портфелей клиента private banking. К. Либор, "Банковское обозрение", N 4, апрель 2010 г.
30. Клиенты корпоративного блока - новый сегмент private banking. А.И. Гусев, "Банковский ритейл", N 2, II квартал 2010 г.
31. Внутренний контроль в отечественном private banking. А.И. Гусев, "Внутренний контроль в кредитной организации", N 2, апрель-июнь 2010 г.
32. Эффективный инструмент для бенчмаркинга услуг private banking. Е.П. Солдатова, "Управление в кредитной организации", № 1, январь-февраль 2010.
33. Выбор позиционирования в отечественном private banking. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2010.
34. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
35. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
36. Российский рынок private banking: клиенты возвращаются. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2009.
37. Использование метода "тайный покупатель" для оценки услуг private banking. Е.П. Солдатова, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
38. Private banking заблудился. Новый тренд рынка - mass affluent. Р.С. Мурашов, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
39. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
40. От чего не готовы отказаться клиенты российского private banking. А.И. Гусев, "Банковский ритейл", № 3, III квартал 2009.
41. Private banking в рамках банковской структуры. А.И. Гусев, "Организация продаж банковских продуктов", № 3, III квартал 2009.
42. Тенденции развития private banking. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2009.
43. Private banking по-русски... Неужели все-таки есть что и кому продавать. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2009.
44. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
45. Пути развития private banking и его российские особенности. А. Саркисянц, "Бухгалтерия и банки", № 11, ноябрь 2008., № 1, 2, январь, февраль 2009.
46. Private banking в условиях кризиса. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2008, 1, I квартал 2009.
47. Особенности реализации услуг private banking в России. А.В. Сысоева, "Организация продаж банковских продуктов", № 3, III квартал 2008.
48. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.
49. Южноафриканский Standard Bank покоряет Россию. интервью с Ю. Войцеховским, президентом ЗАО "Стандарт Банк". А. Скогорева, "Банковское обозрение", № 6, июнь 2008.
50. Российский рынок private banking системно заинтересовался розницей. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2008.
51. Структурная организация подразделения по обслуживанию VIP-клиентов в российском private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 2, 3, II, III квартал 2008.
52. Простор для долгосрочных инвестиций. интервью с А. Колошенко, председателем правления Экстробанка. Santander Consumer Bank. "БДМ. Банки и деловой мир", № 3, март 2008.
53. Проблемы разработки и продаж продуктового ряда на российском рынке private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2008.