Результаты поиска

Лучшие результаты

1. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
   
2. Bonnie Jameson, Betsy Sanders. Fabled Service : Ordinary Acts, Extraordinary Outcomes (Warren Bennis Executive Briefing Series). – М.: , 0. – 0 с.
   
3. Timothy L. Templeton, Lynda Rutledge Stephenson. The Referral of a Lifetime: The Networking System that Produces Bottom-Line Results . . . Every Day!. – М.: , 0. – 0 с.
   
4. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
   
5. Joseph T. Wells. Fraud Fighter: My Fables and Foibles. – М.: Wiley, 2011. – 376 с.
   
6. Bonnie Jameson. Fabled Service. – М.: , 1996. – 76 с.
   
7. Taliesin Trow. SIR MARTIN FROBISHER: Seaman, Soldier, Explorer. – М.: , 2011. – 216 с.
   

Дополнительные результаты

1. Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с.
   
2. Handbook of Service Description: USDL and Its Methods. – М.: , 2012. – 563 с.
   
3. Allan Ashok Kumar, Giang Chau Trinh. Breaking Uncertainties for Product Offerings: A Holistic Framework of Uncertainty Management for Planning, Designing and Developing PSS (Product/Service System). – М.: , 2012. – 152 с.
   
4. Christoph Seidel. IT-Service-Level-Management: Konzepte und Implementierungsstrategien (German Edition). – М.: , 2012. – 136 с.
   
5. Web Services and Formal Methods: 8th International Workshop, WS-FM 2011, Clermont-Ferrand, France, September 1-2, 2011, Revised Selected Papers ... / Programming and Software Engineering). – М.: , 2012. – 152 с.
   
6. Agile Service Development: Combining Adaptive Methods and Flexible Solutions (The Enterprise Engineering Series). – М.: , 2012. – 223 с.
   
7. Public Key Infrastructures, Services and Applications: 8th European Workshop, EuroPKI 2011, Leuven, Belgium, September 15-16, 2011, Revised Selected ... Computer Science / Security and Cryptology). – М.: , 2012. – 219 с.
   
8. Cloud Computing and Services Science (Service Science: Research and Innovations in the Service Economy). – М.: , 2012. – 405 с.
   
9. Delivering Public Services that Work Volume 2. – М.: , 2012. – 192 с.
   
10. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
    
11. Mr. Phil Gerbyshak. Service Desk Manager's Crash Course. – М.: , 2012. – 108 с.
    
12. Danny Shiem-shin Then. Real Estate Asset Management: - Operational Property Assets and Facilities Support Services as a Business Resource. – М.: , 2012. – 408 с.
    
13. Michael Pidd. Measuring the Performance of Public Services: Principles and Practice. – М.: , 2012. – 332 с.
    
14. Committee on Geographic Adjustment Factors in Medicare Payment, Board on Health Care Services, Insti. Geographic Adjustment in Medicare Payment: Phase I: Improving Accuracy, Second Edition. – М.: , 2012. – 206 с.
    
15. Exploring Services Science: Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012, Proceedings (Lecture Notes in Business Information Processing). – М.: , 2012. – 382 с.
    
16. e-Infrastructure and e-Services for Developing Countries: Third International ICST Conference, AFRICOMM 2011, Zanzibar, Tansania, November 23-24, ... and Telecommunications Engineering). – М.: , 2012. – 269 с.
    
17. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
    
18. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
    
19. «Barclays»: Amongst the world's top companies: Banks and financial services. – М.: , 2012. – 84 с.
    
20. David Howell. The Small Business Guide to China: How small enterprises can sell their goods or services to markets in China (Business Bites). – М.: , 2012. – 116 с.
    
21. Trends in U.s. Services Trade (Trade Issues, Policies, and Laws). – М.: , 2012. – 0 с.
    
22. Barbara Safani, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book04: Career Transition Training and Services That Work in Today's Environment. – М.: , 2012. – 118 с.
    
23. Leif Moll. Strategische Erfolgsfaktoren von Shared Services im Personalbereich: Eine praxisorientierte Analyse zur wertorientierten Unternehmensfuhrung (mir-Edition) (German Edition). – М.: , 2012. – 317 с.
    
24. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
    
25. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с.
    
26. Gary P. Latham, Robert C. Ford. HR at Your Service: Lessons from Benchmark Service Organizations. – М.: , 2012. – 220 с.
    
27. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
    
28. Patricia OrdoA±ez de Pablos. Knowledge Management and Drivers of Innovation in Services Industries. – М.: , 2012. – 383 с.
    
29. Gladys Garner. How to Land a Top-Paying Cash register servicers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 90 с.
    
30. Angela Hewitt. How to Land a Top-Paying Child protective services specialists Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, ... What to Expect From Recruiters and More. – М.: , 2012. – 94 с.
    
31. Arne Beck. Competition for Public Transport Services: Institutional Framework and Empirical Evidence of Bus Services in Germany (Contributions to Economics). – М.: , 2012. – 261 с.
    
32. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
    
33. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
    
34. Julian Lowenthal, Julian Lowenthal. J K Lasser Pro Survival Skills in Financial Services. – М.: , 0. – 0 с.
    
35. David L. McKee, Don E. Garner, Yosra AbuAmara McKee. Accounting Services, the Islamic Middle East, and the Global Economy. – М.: Quorum Books, 1999. – 196 с.
    
36. David L. McKee, Don E. Garner, Yosra AbuAmara McKee. Offshore Financial Centers, Accounting Services and the Global Economy. – М.: , 0. – 0 с.
    
37. David N. Ricchiute. Auditing and Assurance Services. – М.: , 0. – 0 с.
    
38. Gordon P. Lewis. Bookkeeping & Tax Preparation: Start & Build a Prosperous Bookkeeping, Tax, & Financial Services Business. – М.: , 0. – 0 с.
    
39. Elena Gladson, Brian Brinig, Brian P. Brinig. Developing and Managing a Litigation Services Practice. – М.: , 0. – 0 с.
    
40. Paul Dunn, Ronald J. Baker. The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services. – М.: , 0. – 0 с.
    
41. Richard A. Gordon, Internal Revenue Service. Estimates of Levels of Tax Haven Use. – М.: , 0. – 0 с.
    
42. Oscar Williams. A Token's View from Inside the Internal Revenue Service. – М.: , 0. – 0 с.
    
43. Ahmad Audu Mayaki. Consumer Behavioural Response: Services Of Retail Banks in Nigeria. – М.: , 2012. – 120 с.
    
44. Mr. Johnny Carrasquillo. Starting and Managing a Courier Service: A step by step approach to starting and managing a successful courier service (Volume 1). – М.: , 2012. – 106 с.
    
45. Andre Adomou. Decentralisation et gestion de l'eau potable en milieu rural au Benin: La viabilite economique comme determinant de la perennite du service de distribution: cas de la commune de Toffo (French Edition). – М.: , 2012. – 80 с.
    
46. Mario Beier. Service Engineering: Ermittlung der Ressourcen- und Kostenstruktur eines neuen Dienstleistungsproduktes (German Edition). – М.: , 2012. – 100 с.
    
47. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с.
    
48. Bruce M.K. Mwiya. Credit Default; Need for Financial Sector Credit Reference Services: Evidence from the Developing World: A case of Zambia. – М.: , 2012. – 132 с.
    
49. Brett Johnson. Supervising in the Public Service: A handbook for success. – М.: , 2012. – 126 с.
    
50. R. Rudy Higgens-Evenson. The Price of Progress: Public Services, Taxation, and the American Corporate State, 1877 to 1929. – М.: , 0. – 0 с.
    
51. Federico Basanes, Robert Willig, Inter-American Development Bank. Second-Generation Reforms in Infrastructure Services. – М.: , 0. – 0 с.
    
52. Sharon L. Fullen. The Food Service Professionals Guide To: Controlling Restaurant & Food Service Labor costs. – М.: , 0. – 0 с.
    
53. Gloria Garrett Samson. The American Fund for Public Service: Charles Garland and Radical Philanthropy, 1922-1941 (Contributions in Labor Studies). – М.: , 0. – 0 с.
    
54. Kathleen M. Adams, Sara Dickey. Home and Hegemony: Domestic Service and Identity Politics in South and Southeast Asia. – М.: , 0. – 0 с.
    
55. Christine B. N. Chin. In Service and Servitude. – М.: , 0. – 0 с.
    
56. Tom Peters. The Professional Service Firm50 (Reinventing Work): Fifty Ways to Transform Your "Department" into a Professional Service Firm Whose Trademarks are Passion and Innovation! (Reinventing Work). – М.: Knopf, 1999. – 240 с.
    
57. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
    
58. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
    
59. Not Applicable (Na ). World Development Report 2004: Making Services Work for Poor People (WORLD DEVELOPMENT REPORT). – М.: , 0. – 0 с.
    
60. Colin C. Williams. Consumer Services and Economic Development. – М.: , 0. – 0 с.
    
61. David L. McKee, Don E. Garner, Yosra AbuAmara McKee. Accounting Services and Growth in Small Economies. – М.: , 0. – 0 с.
    
62. Edward L. Melnick, Praveen Nayyar, Michael L. Pinedo, Sridhar Seshadri. Creating Value in Financial Services: Strategies, Operations and Technologies. – М.: , 0. – 0 с.
    
63. Karen G. Strouse. Marketing Telecommunications Services : New Approaches for a Changing Environment (Artech House Telecommunications Library). – М.: , 0. – 0 с.
    
64. Paul Seidenstat. Contracting Out Government Services (Privatizing Government: An Interdisciplinary Series). – М.: , 0. – 0 с.
    
65. Aaditya Mattoo, Antonia Carzaniga. Moving People to Deliver Services: Labor Mobility and the Wto (World Bank Publication). – М.: , 0. – 0 с.
    
66. KimMarie McGoldrick, Andrea L. Ziegert. Putting the Invisible Hand to Work : Concepts and Models for Service Learning in Economics. – М.: , 0. – 0 с.
    
67. Jean Withers, Carol Vipperman. Marketing Your Service (Marketing Your Service (W/CD)). – М.: , 0. – 0 с.
    
68. Birgitte Andersen, Jeremy Howells, Richard Hull, Ian Miles, Joanne Roberts. Knowledge and Innovation in the New Service Economy. – М.: , 0. – 0 с.
    
69. Anthony M. Santomero. Brookings-Wharton Papers on Financial Services : 1998 (Brookings-Wharton Papers on Financial Services). – М.: , 0. – 0 с.
    
70. J. S. Metcalfe, Ian Miles. Innovation Systems in the Service Economy: - Measurement and Case Study Analysis (ECONOMICS OF SCIENCE, TECHNOLOGY AND INNOVATION Volume 18). – М.: , 0. – 0 с.
    
71. Stephen E. Siwek, Patrick A. Messerlin, Emmanuel Cocq. The Audiovisual Services Sector in the Gats Negotiations. – М.: , 0. – 0 с.
    
72. Russell L. Ackoff. The Art of Problem Solving : Accompanied by Ackoff's Fables. – М.: Wiley, 1987. – 232 с.
    
73. Gail S. Bernstein. Human Services?: That Must Be So Rewarding : A Practical Guide for Professional Development. – М.: , 0. – 0 с.
    
74. Leonard Bisk. Entrepreneur Magazine : Guide to Professional Services (Entrepreneur Magazine). – М.: , 0. – 0 с.
    
75. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
76. Gary V. Sluyter, Sage Publications. Improving Organizational Performance: A Practical Guidebook for the Human Services Field (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
    
77. R. Roosevelt Thomas, Marjorie I. Woodruff, R. Roosevelt, Jr. Thomas. Building a House for Diversity: A Fable About a Giraffe & an Elephant Offers New Strategies for Today's Workforce. – М.: , 0. – 0 с.
    
78. Gary M. Wederspahn. Intercultural Services: A Worldwide Buyer's Guide and Sourcebook (Managing Cultural Differences Series). – М.: , 0. – 0 с.
    
79. Walter D. Broadnax. Diversity and Affirmative Action in Public Service (Aspa Classics). – М.: , 0. – 0 с.
    
80. Carol Kinsey Goman. Ghost Story: A Modern Business Fable. – М.: , 0. – 0 с.
    
81. Jim Williamson. Service: Brief Lessons and Inspiring Stories : A Book to Inspire and Celebrate Your Achievements (Lessons Learned). – М.: , 0. – 0 с.
    
82. Yair Aharoni. Changing Roles of State Intervention in Services in an Era of Open International Markets (International Management). – М.: , 0. – 0 с.
    
83. Dennis V. Damp. Post Office Jobs: How to Get a Job With the U.S. Postal Service, Third Edition. – М.: , 0. – 0 с.
    
84. Robert W. Bly. Selling Your Services: Proven Strategies for Getting Clients to Hire You (Or Your Firm). – М.: , 0. – 0 с.
    
85. Matt A. Casado. Food and Beverage Service Manual. – М.: , 0. – 0 с.
    
86. Elam Nunnally, Caryl Moy. Communication Basics for Human Service Professionals (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
    
87. Arthur R Couvillon. System for Advancement in the Fire Service. – М.: , 0. – 0 с.
    
88. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
    
89. Cameron Lynne MacDonald, Carmen Sirianni. Working in the Service Society (Labor and Social Change Series). – М.: , 0. – 0 с.
    
90. Pamela Myers Kiser. Getting the Most From Your Human Service Internship: Learning from Experience. – М.: , 0. – 0 с.
    
91. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
92. WetFeet. The WetFeet Insider Guide to the Top 25 Financial Services Firms. – М.: , 0. – 0 с.
    
93. Bonnie Jameson, Betsy Sanders. Fabled Service : Ordinary Acts, Extraordinary Outcomes (Warren Bennis Executive Briefing Series). – М.: , 0. – 0 с.
    
94. Michael A. Crew, Paul R. Kleindorfer, Calif Bi-Annual Conference on Postal Delivery Services 1996 Monterey. Managing Change in the Postal and Delivery Industries (Topics in Regulatory Economics and Policy Series, No. 25). – М.: , 0. – 0 с.
    
95. Michael A. Weider, Michael A. Wieder, Carol M. Smith, Cynthia Brakhage, International Fire Service Training Association. Principles of Foam Fire Fighting. – М.: , 0. – 0 с.
    
96. Marat Terterov, Malta Financial Services Centre. Doing Business With Malta (Global Market Briefings Series). – М.: , 0. – 0 с.
    
97. John Pearce Hardt, John P. Hardt, United States Congress Joint Economic Committee, Library of Congress Congressional Research Service. Russia's Uncertain Economic Future: With a Comprehensive Subject Index. – М.: , 0. – 0 с.
    
98. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
99. Kathy Megyery, Frank Sader, Foreign Investment Advisory Service. Facilitating Foreign Participation in Privatization (Occasional Paper (Foreign Investment Advisory Service), 8). – М.: , 0. – 0 с.
    
100. Congressional Research Service. A Reference Guide to Banking and Finance. – М.: , 0. – 0 с.
     
101. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
     
102. Society for Marketing Professional Services. Marketing Handbook for the Design & Construction Professional: Society for Marketing Professional Services. – М.: , 0. – 0 с.
     
103. British Library, Ian Stewart, Alan Gomersall, British Library Science Reference and Information Service Market Rese. Market Research: A Guide to British Library Collections. – М.: , 0. – 0 с.
     
104. Dearborn Financial Services, Kim Allen Baker. Understanding Personal Auto. – М.: , 0. – 0 с.
     
105. Student Services, Sourcebooks. The B Student's Complete Scholarship Book. – М.: , 0. – 0 с.
     
106. Dearborn Financial Services. Series 7: General Securities Representative Exam License Exam Manual. – М.: , 2005. – 0 с.
     
107. Bisys Educational Services. Life and Health Insurance License Exam Cram (Exam Cram). – М.: , 2004. – 0 с.
     
108. Bisys Educational Services. Property and Casualty Insurance License Exam Cram (Exam Cram). – М.: , 2004. – 0 с.
     
109. American Society for Healthcare Central Services Professionals. Training Manual for Health Care Central Service Technicians (Jossey-Bass/Aha Press). – М.: , 2005. – 304 с.
     
110. IMF's Bureau of Language Services. IMF Glossary: English-French-Spanish. – М.: , 2007. – 498 с.
     
111. National Scholarship Research Service, Daniel J. Cassidy. The Scholarship Book, 13th Edition: The Complete Guide to Private-Sector Scholarships, Fellowships, Grants, and Loans for the Undergraduate (Scholarship Book). – М.: , 2008. – 720 с.
     
112. Inc National Safety Compliance Services. Controlled Substance Abuse and Alcohol Misuse Training for Transportation Supervisors. – М.: , 2008. – 108 с.
     
113. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
     
114. Robert Service. The Penguin History of Modern Russia: From Tsarism to the Twenty-First Century. – М.: Penguin Books Ltd., 2009. – 736 с.
     
115. Bobrow Test Preparation Services. CliffsNotes® AP Chemistry. – М.: , 2009. – 480 с.
     
116. Joseph T. Wells. Fraud Fighter: My Fables and Foibles. – М.: Wiley, 2011. – 376 с.
     
117. Robert Service. Stalin – A Life (COBEEI). – М.: , 2005. – 384 с.
     
118. ER SERVICE. Service ?origins? Of The State And Civilization. – М.: , 1975. – 0 с.
     
119. Bonnie Jameson. Fabled Service. – М.: , 1996. – 76 с.
     
120. Robert Service. A History of Modern Russia – From Nicholas II to Vladimir Putin (COBEE). – М.: , 2005. – 704 с.
     
121. R Service. A History of Twentieth–Century Russia (Cobee). – М.: , 1998. – 0 с.
     
122. R Service. A History of Twentieth–Century Russia (Paper) (Cobee). – М.: , 1999. – 688 с.
     
123. R Service. Lenin – A Biography (COBEE). – М.: , 2002. – 624 с.
     
124. Robert Service. Russia – Experiment with a People (OBEEI). – М.: , 2006. – 432 с.
     
125. Robert Service. Comrades! – A History of World Communism (OBEEI). – М.: , 2010. – 592 с.
     
126. The Financial Services Group, Spicer and Oppenheim. The Spicer & Oppenheim Guide to Securities Markets Around the World. – М.: , 1988. – 248 с.
     
127. R Service. A History of Modern Russia – From Tsarism to the Twenty–First Century 2e (COBEEI). – М.: , 2010. – 712 с.
     
128. Robert Service. Stalin – A Life (OBEEI). – М.: , 2006. – 760 с.
     
129. The Financial Services Group, Spicer and Oppenheim. The Spicer & Oppenheim Guide to Securities Markets Around the World. – М.: , 1988. – 248 с.
     
130. Robert Service. Russia – Experiment with a People (OBEEI). – М.: , 2003. – 432 с.
     
131. Robert Service. Trotsky – A Biography (OBEEI). – М.: , 2010. – 608 с.
     
132. Robert Service. Comrades! – A History of World Communism (OBEEI). – М.: , 2007. – 582 с.
     
133. Robert Service. Lenin – A Biography (COBEEI). – М.: , 2000. – 588 с.
     
134. National Park Service. National Register of Historic Places 1966 to 1994. – М.: , 1996. – 926 с.
     
135. National Park Service. Respectful Rehabilitation. – М.: , 1986. – 200 с.
     
136. R SERVICE. Service: Lenin: A Political Life Vol 1: The Strengths Of Contradiction. – М.: , 1985. – 256 с.
     
137. R SERVICE. Service: Lenin: A Political Life, Vol 2: Worlds In Collision. – М.: , 1991. – 440 с.
     
138. Robert Service. Comrades: Communism: A World History. – М.: Pan Books, 2007. – 616 с.
     
139. Service Opare. Guarding the Garden of Eden:. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
     
140. Robert Service. The Penguin History of Modern Russia: From Tsarism to the Twenty-First Century. – М.: Penguin Books Ltd., 2015. – 768 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
7. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
8. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
9. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.