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  1. TOM DEMARCO. Slack : Getting Past Burnout, Busywork, and the Myth of Total Efficiency. – М.: , 0. – 0 с.
  2. Jennifer Lynn Roney. Webs of Resistence in a Newly Privatized Polish Firm. – М.: , 0. – 0 с.
  3. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
  4. Keki R. Bhote, Keki Bhote. Power of Ultimate Six Sigma(r), The: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total. – М.: , 0. – 0 с.
  5. George Labovitz, Y. S. Chang, Victor Rosansky. Making Quality Work: A Leadership Guide for the Results-Driven Manager. – М.: , 0. – 0 с.
  6. Vaughan Merlyn, John Parkinson. Development Effectiveness: Strategies for IS Organizational Transition. – М.: , 0. – 0 с.
  7. Handbook of Management Information Systems. – М.: , 0. – 0 с.
  8. John S Oakland. Total Organizational Excellence: Achieving World Class Performance. – М.: Butterworth-Heinemann, 2001. – 271 с.
  9. Jerome S. Arcaro. Quality in Education: An Implementation Handbook. – М.: , 0. – 0 с.
  10. David Holman, Toby D. Wall, Chris W. Clegg, Paul Sparrow, Ann Howard. The New Workplace : A Guide to the Human Impact of Modern Working Practices. – М.: , 0. – 0 с.
  11. Grace Wever. Strategic Environmental Management : Using TQEM and ISO 14000 for Competitive Advantage (Wiley Series in Environmental Quality Management). – М.: , 0. – 0 с.
  12. Vasanthakumar N. Bhat. Total Quality Environmental Management : An ISO 14000 Approach. – М.: , 0. – 0 с.
  13. Ledgerwood Et A. Implement Environmental Audit. – М.: , 0. – 0 с.
  14. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
  15. Raymond E. Miles, Charles C. Snow. Fit, Failure, and the Hall of Fame: How Companies Succeed or Fail. – М.: Free Press, 1994. – 218 с.
  16. Kristine K. Fallon. The AEC Technology Survival Guide : Managing Today's Information Practice. – М.: , 0. – 0 с.
  17. David L. Goetsch, Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition). – М.: , 0. – 0 с.
  18. Keki R. Bhote. The Ultimate Six Sigma: Beyond Quality Excellence. – М.: , 0. – 0 с.
  19. TQM: Text with Cases, Third Edition (TQM: Text with Cases). – М.: , 2003. – 0 с.
  20. Quality Beyond Six Sigma. – М.: , 0. – 0 с.
  21. J. Andres Vasconcellos. Quality Assurance for the Food Industry: A Practical Approach. – М.: , 0. – 0 с.
  22. Helio Gomes. Quality Quotes. – М.: , 0. – 0 с.
  23. Henry George Adams, Sudhir, M.D. Arora, Henry G. Adams, Sudhir Arora. Total Quality in Radiology: A Guide to Implementation. – М.: , 0. – 0 с.
  24. John Hradesky. Total Quality Management Handbook. – М.: , 0. – 0 с.
  25. A.F., M.D. Al-Assaf, June A., R.N. Schmele. The Textbook of Total Quality in Healthcare. – М.: , 0. – 0 с.
  26. David L. Goetsch, Stanley Davis. Implementing Total Quality. – М.: , 0. – 0 с.
  27. Managing Quality (Institute of Management Diploma S.). – М.: , 0. – 0 с.
  28. D.H.,Ph.D Stamatis. Advanced Quality Planning: A Commonsense Guide to Aqp and Apqp (Productivity's Shopfloor). – М.: , 0. – 0 с.
  29. Stephen B. Knouse. The Reward and Recognition Process in Total Quality Management. – М.: , 0. – 0 с.
  30. Cas Welch, Pete Geissler. Applying Total Quality to Sales. – М.: , 0. – 0 с.
  31. Lowell Jay Arthur. Improving Software Quality: An Insider's Guide to TQM. – М.: , 0. – 0 с.
  32. Marlene Caroselli, Linda Edison. Quality Care: Prescription for Injecting Quality into Healthcare Systems. – М.: , 0. – 0 с.
  33. Berton H. Gunter. Making Training Work: How to Achieve Bottom-Line Results and Lasting Success. – М.: , 0. – 0 с.
  34. Bernard H. Boar. Practical Steps for Aligning Information Technology with Business Strategies: How to Achieve a Competitive Advantage. – М.: , 0. – 0 с.
  35. Armand Feigenbaum. The Power of Management Capital : Utilizing the New Drivers of Innovation, Profitability and Growth in a Demanding Global Economy. – М.: , 2003. – 0 с.
  36. Ron Basu. Total Operations Solutions. – М.: , 2005. – 0 с.
  37. John S Oakland. Oakland on Quality Management, Third Edition. – М.: , 2004. – 0 с.
  38. Darren Dolcemascolo. Improving the Extended Value Stream: Lean for the Entire Supply Chain. – М.: , 2006. – 209 с.
  39. John Ngosong Morfaw. Total Quality Management: A Comprehensive Strategy Toward the Implementation of an Effective and Efficient Healthcare Delivery System in Africa. – М.: , 2006. – 96 с.
  40. Process Analytical Technology: Spectroscopic Tools and Implementation Strategies for the Chemical and Pharmaceutical Industries. – М.: , 2005. – 472 с.
  41. Vincent K. Omachonu, Joel E. Ross. Principles of Total Quality, Third Edition. – М.: , 2004. – 408 с.
  42. Dave Howard. ITIL Release Management: A Hands-on Guide. – М.: CRC Press, 2010. – 344 с.
  43. Linda Roussel. Management and Leadership for Nurse Administrators. – М.: , 2008. – 600 с.
  44. Jan B. King. Business Plans to Game Plans. – М.: , 2003. – 288 с.
  45. Vikramarajan Jambulingam. Shunt Active Power Filter with Unipolar PWM technique. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
  46. Vijender Kumar Sharma. Analysis and Estimation of Jitter Sub-Components. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
  47. Rakesh Sharma. Kaizen: A Approach to Process Improvement in Manufacturing Industry. – М.: LAP Lambert Academic Publishing, 2015. – 80 с.
  48. Rohit Rawat and Mohit Rawat. Implementation Of Total Productive Maintenance Of Steel Sector. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
  49. A.B.M. Sharif Hossain. Biotechnology for Biodiesel fuel and bioengineering approaches. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
  50. Kanwarpreet Singh and Inderpreet Singh Ahuja. Manufacturing Performance Enhancement Through TQM-TPM Paradigms. – М.: LAP Lambert Academic Publishing, 2014. – 356 с.
  51. Kannan Subramaniam. Sociological Analysis of Total Quality Management. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
  52. Lakhwinder Pal Singh,Arvind Bhardwaj and Anish Sachdeva. Productivity Improvement Measures and Performance of SMEs. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
  53. Gbadamosi Belau Olatunde. Demographic Information and Educational Policy Making. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
  54. Jorge Mercado Perez. The Control System of the ALICE Transition Radiation Detector at LHC. – М.: LAP Lambert Academic Publishing, 2012. – 260 с.
  55. Amit Roy and Suhrita Chakrabarty. ADOPTION OF IMPROVED TECHNOLOGY IN JUTE. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
  56. Nevine Sobhy Abdel Megeid. Development of Internal Performance Evaluation System Using PPMS. – М.: LAP Lambert Academic Publishing, 2013. – 256 с.
  57. A Yasotha. Assessment of indoor atmospheric contamination in sheep shelter. – М.: LAP Lambert Academic Publishing, 2015. – 108 с.
  58. Sundaran Kada. Dementia care quality. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
  59. Tao Chen. Measurement and Assessment of Survey Quality. – М.: LAP Lambert Academic Publishing, 2011. – 208 с.
  60. Pagadala Srivyshnavi. Modeling For Software Quality Assurance. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
  61. Mmbangiseni Magoro. HIV, AIDS and ARVs. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
  62. Enakshi Ganguly and Bishan Swaroop Garg. Quality Assurance of Primary Health Care. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
  63. Fatma MIZIKACI. Total Quality Management in Higher Education. – М.: LAP Lambert Academic Publishing, 2009. – 108 с.
  64. Gitachari Srikanthan. Holistic Model for Quality in Higher Education:. – М.: LAP Lambert Academic Publishing, 2010. – 184 с.
  65. Mostafa Mohamed AlShamy. ITSM Implementation Methodology Based on ITIL V3. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
  66. Yury Yatsynovich. Quality of institutions and private investments in infrastructure. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
  67. Stefan Liljenstrom. Driving Strategic Value from IT. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  68. Faiza Sajjad and Shehla Amjad. TQM Practices and Organizational development. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
  69. Leon Maluleke. Quality Management System Implemention in Government Department - RSA. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
  70. Mirjana Cvetkovska. Performance Appraisal System in the Macedonian Civil service. – М.: LAP Lambert Academic Publishing, 2013. – 360 с.
  71. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
  72. Mohammed Ali Mahmoud Pessa and Nehad Ezz El-DIn Fikry. Nurses' Perception Of Barriers And Facilitators For Implementing EBNP. – М.: LAP Lambert Academic Publishing, 2014. – 136 с.
  73. Assadej Vanichchinchai and Dr. Babara Igel. Integrated Supply Chain Management and Total Quality Management. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
  74. Sushama S. Kulkarni. A critical study of Total Quality Management in Engineering Industries. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
  75. Vijayagiri Bikshapathi. Total Quality Management for Small & Medium Enterprises in India. – М.: Scholars' Press, 2014. – 324 с.
  76. Casper Venter. Quality Management in International Forensic Drug Laboratories. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
  77. Priscillah M. Omagwa. Improving Organizational Performance. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
  78. Oscar Zambrano. Total Quality Management Training in Manufacturing Environments. – М.: LAP Lambert Academic Publishing, 2014. – 176 с.
  79. Thelma Manansala. Transformational Leadership Skills and Total Quality Management. – М.: LAP Lambert Academic Publishing, 2014. – 160 с.
  80. Pedro Bernaldez and Hillmer Ll. Ballesteros. School Based Management in the City Division of Legazpi, Philippines. – М.: LAP Lambert Academic Publishing, 2012. – 200 с.
  81. Abdulkadir Ali. Determinants of Agency banking in Mombasa County. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.

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  3. Jae K. Shim. Schaum's Guideline of Managerial Accounting. – М.: , 0. – 0 с.
  4. Andre Henschel. Total Quality Management im Krankenhaussektor: Praxisrelevante Konzeption und Implementierung (German Edition). – М.: , 2012. – 60 с.
  5. Bernard M. Bass, Bruce J. Avolio. Improving Organizational Effectiveness Through Transformational Leadership. – М.: , 0. – 0 с.
  6. Jennifer Lynn Roney. Webs of Resistence in a Newly Privatized Polish Firm. – М.: , 0. – 0 с.
  7. Wendell L. French, Cecil H. Bell. Organization Development: Behavioral Science Interventions for Organization Improvement. – М.: Prentice Hall, 1998. – 360 с.
  8. Asim Sen. Democratic Management: The Path to Total Quality With Total Liberty and Equality. – М.: , 0. – 0 с.
  9. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
  10. Gary V. Sluyter, Sage Publications. Improving Organizational Performance: A Practical Guidebook for the Human Services Field (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
  11. J.R. Tony Arnold, Stephen N. Chapman. Introduction to Materials Management (4th Edition). – М.: , 2000. – 466 с.
  12. Jon R. Katzenbach, Douglas K. Smith. The Wisdom of Teams: Creating the High-Performance Organization. – М.: Harvard Business Press, 1992. – 292 с.
  13. Robert B. Woodruff, Sarah F. Gardial. Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Blackwell Business Dimensions in Total Quality Series). – М.: , 0. – 0 с.
  14. H. James Harrington, James S. Harrington. Total Improvement Management: The Next Generation in Performance Improvement. – М.: , 0. – 0 с.
  15. Joseph M Abe, David A. Bassett, Patricia E. Dempsey. Business Ecology: Giving Your Organization the Natural Edge. – М.: Butterworth-Heinemann, 1998. – 256 с.
  16. Jack Woodall, Deborah K. Rebuck, Frank Voehl. Total Quality In Information Systems And Technology. – М.: , 0. – 0 с.
  17. Victor Tang, Roy Bauer. Competitive Dominance: Beyond Strategic Advantage and Total Quality Management. – М.: , 0. – 0 с.
  18. George Labovitz, Y. S. Chang, Victor Rosansky. Making Quality Work: A Leadership Guide for the Results-Driven Manager. – М.: , 0. – 0 с.
  19. Vaughan Merlyn, John Parkinson. Development Effectiveness: Strategies for IS Organizational Transition. – М.: , 0. – 0 с.
  20. Handbook of Management Information Systems. – М.: , 0. – 0 с.
  21. Creating Organizational Advantage. – М.: , 0. – 0 с.
  22. Jerry W. Koehler, Joseph Pankowski. Teams in Government: A Handbook for Team-Based Organization. – М.: , 0. – 0 с.
  23. John S Oakland. Total Organizational Excellence: Achieving World Class Performance. – М.: Butterworth-Heinemann, 2001. – 271 с.
  24. Management Ideas (In Brief). – М.: , 0. – 0 с.
  25. Gopal K. Kanji. Measuring Business Excellence (Routledge Studies in Business Organization and Networks). – М.: , 0. – 0 с.
  26. Al Endres. Implementing Juran's Road Map for Quality Leadership : Benchmarks and Results. – М.: , 0. – 0 с.
  27. Jerome S. Arcaro. Quality in Education: An Implementation Handbook. – М.: , 0. – 0 с.
  28. David Holman, Toby D. Wall, Chris W. Clegg, Paul Sparrow, Ann Howard. The New Workplace : A Guide to the Human Impact of Modern Working Practices. – М.: , 0. – 0 с.
  29. Vasanthakumar N. Bhat. Total Quality Environmental Management : An ISO 14000 Approach. – М.: , 0. – 0 с.
  30. Ledgerwood Et A. Implement Environmental Audit. – М.: , 0. – 0 с.
  31. Christian N. Ph.D. Madu. Competing on Quality and Environment. – М.: , 0. – 0 с.
  32. Ricardo R. Fernandez. Total Quality in Purchasing and Supplier Management. – М.: CRC Press, 1994. – 344 с.
  33. David L. Goetsch. Implementing Total Safety Management. – М.: , 0. – 0 с.
  34. James A. F. Stoner, Frank M. Werner. Managing Finance for Quality: Bottom-Line Results from Top-Level Commitment. – М.: , 0. – 0 с.
  35. Raymond E. Miles, Charles C. Snow. Fit, Failure, and the Hall of Fame: How Companies Succeed or Fail. – М.: Free Press, 1994. – 218 с.
  36. Jeremy Main. Quality Wars: The Triumphs and Defeats of American Business. – М.: , 0. – 0 с.
  37. Kristine K. Fallon. The AEC Technology Survival Guide : Managing Today's Information Practice. – М.: , 0. – 0 с.
  38. David L. Goetsch, Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition). – М.: , 0. – 0 с.
  39. Dale H. Besterfield, Carol Besterfield-Michna, Glen Besterfield, Mary Besterfield-Sacre. Total Quality Management (3rd Edition). – М.: , 0. – 0 с.
  40. B. G. Dale, Heather Bunney, Barrie Dale. Total Quality Management Blueprint (Business Blueprints). – М.: , 0. – 0 с.
  41. TQM: Text with Cases, Third Edition (TQM: Text with Cases). – М.: , 2003. – 0 с.
  42. Hubert K. Rampersad. Total Quality Management: An Executive Guide to Continuous Improvement. – М.: , 0. – 0 с.
  43. Stephen George, Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. – М.: Wiley, 1998. – 254 с.
  44. Quality Beyond Six Sigma. – М.: , 0. – 0 с.
  45. J. Andres Vasconcellos. Quality Assurance for the Food Industry: A Practical Approach. – М.: , 0. – 0 с.
  46. Helio Gomes. Quality Quotes. – М.: , 0. – 0 с.
  47. Robert T. Amsden, Howard E. Butler, Davida M. Amsden. SPC Simplified: Practical Steps to Quality. – М.: , 0. – 0 с.
  48. Peter Merrill. Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process. – М.: , 0. – 0 с.
  49. Henry George Adams, Sudhir, M.D. Arora, Henry G. Adams, Sudhir Arora. Total Quality in Radiology: A Guide to Implementation. – М.: , 0. – 0 с.
  50. John Hradesky. Total Quality Management Handbook. – М.: , 0. – 0 с.
  51. A.F., M.D. Al-Assaf, June A., R.N. Schmele. The Textbook of Total Quality in Healthcare. – М.: , 0. – 0 с.
  52. Lawrence L. Martin. Total Quality Management in Human Service Organizations (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
  53. Joseph A. Petrick, Diana S. Furr. Total Quality in Managing Human Resources. – М.: , 0. – 0 с.
  54. David L. Goetsch, Stanley Davis. Implementing Total Quality. – М.: , 0. – 0 с.
  55. Chris Hakes. Total Quality Management: The Key to Business Improvement : A Pera International Executive Briefing. – М.: , 0. – 0 с.
  56. Managing Quality (Institute of Management Diploma S.). – М.: , 0. – 0 с.
  57. Stephen B. Knouse. The Reward and Recognition Process in Total Quality Management. – М.: , 0. – 0 с.
  58. Cas Welch, Pete Geissler. Applying Total Quality to Sales. – М.: , 0. – 0 с.
  59. Michael B. Weinstein. Total Quality Safety Management and Auditing. – М.: , 0. – 0 с.
  60. Lowell Jay Arthur. Improving Software Quality: An Insider's Guide to TQM. – М.: , 0. – 0 с.
  61. Marlene Caroselli, Linda Edison. Quality Care: Prescription for Injecting Quality into Healthcare Systems. – М.: , 0. – 0 с.
  62. Gopal K. Kanji. Total Quality Management in Action. – М.: , 0. – 0 с.
  63. E. Grady Bogue, Kimberely Bingham Hall. Quality and Accountability in Higher Education: Improving Policy, Enhancing Performance. – М.: , 0. – 0 с.
  64. Allan C. Reddy. Total Quality Marketing. – М.: , 0. – 0 с.
  65. Larry E. Frase, Sharon C. Conley. Creating Learning Places for Teachers, Too (Total Quality Education for the World's Best Schools, Vol 3). – М.: , 0. – 0 с.
  66. Bernard H. Boar. Practical Steps for Aligning Information Technology with Business Strategies: How to Achieve a Competitive Advantage. – М.: , 0. – 0 с.
  67. Armand Feigenbaum. The Power of Management Capital : Utilizing the New Drivers of Innovation, Profitability and Growth in a Demanding Global Economy. – М.: , 2003. – 0 с.
  68. Debashis Sarkar. Quality in Business : 76 Mantras for Managers. – М.: , 2003. – 0 с.
  69. John S Oakland. Oakland on Quality Management, Third Edition. – М.: , 2004. – 0 с.
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  71. John S Oakland, Marton Marosszeky. Total Quality in the Construction Supply Chain. – М.: , 2006. – 384 с.
  72. John Ngosong Morfaw. Total Quality Management: A Comprehensive Strategy Toward the Implementation of an Effective and Efficient Healthcare Delivery System in Africa. – М.: , 2006. – 96 с.
  73. Process Analytical Technology: Spectroscopic Tools and Implementation Strategies for the Chemical and Pharmaceutical Industries. – М.: , 2005. – 472 с.
  74. Vincent K. Omachonu, Joel E. Ross. Principles of Total Quality, Third Edition. – М.: , 2004. – 408 с.
  75. CQE CQA Peter D. Mauch PhD. A Basic Approach to Quality Control and SPC. – М.: , 2009. – 76 с.
  76. Linda Roussel. Management and Leadership for Nurse Administrators. – М.: , 2008. – 600 с.
  77. Jan B. King. Business Plans to Game Plans. – М.: , 2003. – 288 с.
  78. Amrik Sohal. Total Quality Management Text with cases. – М.: , 2010. – 480 с.
  79. John S Oakland. Total Quality Management: A pictorial guide for managers. – М.: , 2010. – 96 с.
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  82. Frank A. Stasiowski. Total Quality Project Management for the Design Firm. – М.: , 1994. – 416 с.
  83. Barrie G. Dale. Total Quality Management Blueprint. – М.: , 1999. – 304 с.
  84. Michael D. Woods. Total Quality Accounting. – М.: , 1994. – 226 с.
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  121. Maloba Joseck Joab. Total Quality Management and Kenyan Sugar Industry. – М.: Scholars' Press, 2014. – 120 с.
  122. N. D. Junnarkar. Measurement of Quality of Engineering Education. – М.: LAP Lambert Academic Publishing, 2015. – 332 с.
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Наталья, 28.03
Спасибо за работу. Сегодня у меня была предзащита,все прошло практически удачно.