Результаты поиска

Лучшие результаты

1. Not Applicable (Na ). World Development Report 2004: Making Services Work for Poor People (WORLD DEVELOPMENT REPORT). – М.: , 0. – 0 с.
   
2. Richard M. Kesner. The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery. – М.: , 0. – 0 с.
   
3. Malcolm Sparrow, Malcolm K. Sparrow. The Regulatory Craft: Controlling Risks, Solving Problems, and Managing Compliance. – М.: , 0. – 0 с.
   
4. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
   
5. World Bank. Public Sector Reform: What Works and Why?: An IEG Evaluation of World Bank Support (Independent Evaluation Group Study). – М.: , 2008. – 90 с.
   
6. Afegbua Salami Issa. Public Sector Reform and Procurement Practices in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
   
7. Sohail Anwar Akbar. Problems and Issues of Governance in Pakistan: Role of PAC since 2008. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
   
8. hudson maila. Managing Performance for Improved Service Delivery. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
   
9. Rogers Bariyo and Pascal T. Ngoboka. Decentralized Public Healthcare in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
   
10. Hany Morcos,Azer Bestavros and Abraham Matta. Distributed Coordinated Resource Management. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
    
11. Aderaw Ayaliew. Internal Auditing. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
12. Peter Kahihu. Transforming the Public Sector through the Balanced Scorecard. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
13. Ashwani Kumar. Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2013. – 372 с.
    
14. George William Lutwama. The Performance Of Health Workers in Decentralised Services. – М.: LAP Lambert Academic Publishing, 2012. – 504 с.
    
15. Wali Rahman. Attitudinal & Behavioral Outcomes Link with Employee Development. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
    

Дополнительные результаты

1. Richard A. Swanson. Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise. – М.: Berrett-Koehler Publishers, 2007. – 474 с.
   
2. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
   
3. Michael Pidd. Measuring the Performance of Public Services: Principles and Practice. – М.: , 2012. – 332 с.
   
4. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
   
5. Masooda Bano. Breakdown in Pakistan: How Aid Is Eroding Institutions for Collective Action. – М.: , 2012. – 240 с.
   
6. ZongWei Luo. Innovations in Logistics and Supply Chain Management Technologies for Dynamic Economies. – М.: , 2012. – 460 с.
   
7. Bennett W. Golub, Leo M. Tilman, Bennett W. Golub, Leo M. Tilman. Risk Management: Approaches for Fixed Income Markets. – М.: , 0. – 0 с.
   
8. Gloria Garrett Samson. The American Fund for Public Service: Charles Garland and Radical Philanthropy, 1922-1941 (Contributions in Labor Studies). – М.: , 0. – 0 с.
   
9. George P. Huber, William H. Glick. Organizational Change and Redesign: Ideas and Insights for Improving Performance. – М.: , 0. – 0 с.
   
10. Len Asprey, Michael Middleton. Integrative Document & Content Management: Strategies for Exploiting Enterprise Knowledge. – М.: , 0. – 0 с.
    
11. Ken Standfield, Andrew Torre. Intangible Management: Tools for Solving the Accounting and Management Crisis. – М.: Butterworth-Heinemann, 2006. – 275 с.
    
12. Mona J. Gardner. Managing Financial Institutes. – М.: , 0. – 0 с.
    
13. Society for Human Resource Management, Society for Human Resource Management. Workplace Forecast: A Strategic Outlook 2002-2003. – М.: , 0. – 0 с.
    
14. Society for Human Resource Management, Society for Human Resource Management. 2002 Workplace Demographic Trends Survey. – М.: , 0. – 0 с.
    
15. Steven Fink. Crisis Management: Planning for the Inevitable. – М.: Backinprint.com, 2000. – 262 с.
    
16. James E. Lukaszewski, Mary Ann N. Cotton. First Response : Critical First Response Steps : A Management Model for Effective Response to Crisis; Scenario Response Development Checklist : A Work-Up Model; The Case Study : A Conclusions/Lessons Learned Framework. – М.: , 0. – 0 с.
    
17. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
    
18. Applying Knowledge Management: Techniques for Building Corporate Memories. – М.: , 0. – 0 с.
    
19. Richard Ludwig. A Manufacturing CEO's Secret Tips for Improving Profit (Nam/Wiley Series in Manufacturing). – М.: , 0. – 0 с.
    
20. Dudley B. Woodard, Patrick G. Love, Susan R. Komives. New Directions for Student Services, Leadership and Management Issues for a New Century, No. 92 (J-B SS Single Issue Student Services). – М.: , 0. – 0 с.
    
21. Richard Broadhurst. Managing Environments for Leisure and Recreation (Routledge Environmental Management). – М.: , 0. – 0 с.
    
22. James A. F. Stoner, Frank M. Werner. Managing Finance for Quality: Bottom-Line Results from Top-Level Commitment. – М.: , 0. – 0 с.
    
23. Nauzer J. Balsara. Money Management Strategies for Futures Traders. – М.: John Wiley and Sons, Ltd, 1992. – 284 с.
    
24. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
25. G. Edward Evans, Patricia L. Ward, Bendik Rugaas. Management Basics for Information Professionals. – М.: , 0. – 0 с.
    
26. Norton Paley. Marketing for the Nonmarketing Executive: An Integrated Resource Management Guide for the 21st Century. – М.: , 0. – 0 с.
    
27. Ramon C. Barquin, Alex Bennet, Shereen G. Remez. Building Knowledge Management Environments for Electronic Government. – М.: , 0. – 0 с.
    
28. Gary Born. Process Management to Quality Improvement : The Way to Design, Document and Re-engineer Business Systems. – М.: , 0. – 0 с.
    
29. Jamal K Al-Dabal. Is Total Quality Management Enough for Competitive Advantage? Realities in. – М.: , 0. – 0 с.
    
30. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
31. Sandra Postel, Brian Richter. Rivers for Life: Managing Water for People and Nature. – М.: , 0. – 0 с.
    
32. Stephen Rimar. The Yale Management Guide for Physicians. – М.: , 0. – 0 с.
    
33. Robert Johnston, Graham Clark. Service Operations Management: Improving Service Delivery. – М.: Prentice Hall, 2005. – 516 с.
    
34. Robert Fragasso. Starting Your Own Practice : The Independence Guide for Professional Service Providers. – М.: , 2005. – 0 с.
    
35. Marguerite Hartill. Vocabulary For Civil Service Tests. – М.: , 2003. – 0 с.
    
36. Public Services Delivery (Public Sector, Governance, and Accountability) (Public Sector, Governance, and Accountability Series). – М.: , 2005. – 0 с.
    
37. Hans V. Johnsson. Performance-Based Reporting : New Management Tools for Unpredictable Times. – М.: , 2005. – 0 с.
    
38. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
39. Ron D. Snee. Six Sigma Beyond the Factory Floor : Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy. – М.: , 2004. – 0 с.
    
40. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2003. – 272 с.
    
41. Bruce Porteous, Pradip Tapadar. Economic Capital and Financial Risk Management for Financial Services Firms and Conglomerates (Finance and Capital Markets). – М.: , 2005. – 300 с.
    
42. Tage C. Tracy, John A., PhD, CPA Tracy. Small Business Financial Management Kit For Dummies (For Dummies (Business & Personal Finance)). – М.: , 2007. – 0 с.
    
43. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
44. Lee Andrew Hilyer. Interlibrary Loan And Document Delivery: Best Practices for Operating And Managing Interlibrary Loan Services in All Libraries. – М.: , 2006. – 150 с.
    
45. Anthony J. Strianese, Pamela P. Strianese. Math Principles for Food Service Occupations. – М.: , 2006. – 360 с.
    
46. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
    
47. H. David Sherman, Joe Zhu. Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA). – М.: , 2006. – 328 с.
    
48. The World Bank India. Reforming Public Services in India: Drawing Lessons from Success. – М.: , 2006. – 120 с.
    
49. Leveraging the Private Sector: Management-Based Strategies for Improving Environmental Performance. – М.: , 2006. – 240 с.
    
50. Elizabeth Shepherd. Management Skills for Archivists And Records Managers (Principles and Practice in Records Management and Archives). – М.: , 2009. – 256 с.
    
51. Anteneh Girma. Dairy Services Delivery in Debrezeit Milkshed, Ethiopia: Implication for pluralistic service delivery system in the dairy sector. – М.: , 2010. – 168 с.
    
52. OECD Organisation for Economic Co-operation and Development. OECD Rural Policy Reviews Strategies to Improve Rural Service Delivery. – М.: , 2010. – 124 с.
    
53. Institutions, Sustainability, and Natural Resources : Institutions for Sustainable Forest Management (Sustainability, Economics, and Natural Resources). – М.: , 2005. – 362 с.
    
54. Mike Rother. Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results. – М.: McGraw-Hill, 2009. – 306 с.
    
55. Dervin Dean. Fibrolytic Enzymes: An alternative for improving the nutritive value of forages and animal performance. – М.: , 2010. – 116 с.
    
56. Charles T. Betz. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. – М.: , 2010. – 424 с.
    
57. Fredmund Malik. Managing Performing Living – Effective Management for a New Era. – М.: , 2009. – 352 с.
    
58. Jim Fuller. Managing Performance Improvement Projects. – М.: , 1997. – 256 с.
    
59. Boaz Ronen. Focused Operations Management for Health Services Organizations. – М.: , 2006. – 384 с.
    
60. B TATE. Tate: Comprehensive Database Performance For Os/2 2.0?s Extended Services (paper Only). – М.: , 1992. – 176 с.
    
61. Education and Support Programs for Caregivers: Research, Practice, Policy (Caregiving: Research, Practice, Policy). – М.: , 2011. – 181 с.
    
62. Organizational Behavior: Essentials For Improving Performance And Commitment. – М.: , 2009. – 480 с.
    
63. Toyota Kata: Managing People For Improvement, Adaptiveness And Superior Results. – М.: , 2011. – 400 с.
    
64. How To Manage Performance. – М.: , 2011. – 128 с.
    
65. Analysis For Improving Performance. – М.: , 2011. – 280 с.
    
66. Ellis. Management Skills For New Managers. – М.: , 2011. – 0 с.
    
67. Ram Balakrishnan. Advanced QoS for Multi–Service IP/MPLS Networks. – М.: Wiley Publishing, Inc, 2008. – 464 с.
    
68. Nazim Baluch. Maintenance Management Performance of Malaysian Palm Oil Mills. – М.: LAP Lambert Academic Publishing, 2013. – 256 с.
    
69. Anand Bewoor. Integrating Six Sigma With ISO-QMS For Improving Performance of SMEs. – М.: LAP Lambert Academic Publishing, 2013. – 356 с.
    
70. Chiranjeev Kumar and Rajeev Tripathi. Mobility Management Techniques for Wireless Networks. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
    
71. Esther Oromidayo Thontteh. Property Management. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
72. florence kithinji. Improving the Public Service in Kenya through Training. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
    
73. Emmanuel Adinyira. SUSTAINABLE WATER SERVICE DELIVERY. – М.: LAP Lambert Academic Publishing, 2010. – 244 с.
    
74. Sushmita Acharya. Citizen''s Charter for improving Municipal Services: Myth or Reality?. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
75. Zulhan Othman and Mohd Salehuddin Mohd Zahari. Restaurant Service Delivery and Customer Patronization. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
    
76. Philip Wambua Peter and James Gathungu. Performance Contracting,Psychological Contracts and Service Delivery. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
    
77. Ifayemi Olayinka and Samuel Osundina. Budgetary Control: A Management Tool For Measuring Performance. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
78. Afegbua Salami Issa. Public Sector Reform and Procurement Practices in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
79. Neeta Singh. Traffic Management Models For Wireless Communication Network. – М.: LAP Lambert Academic Publishing, 2015. – 232 с.
    
80. Denis Hitler Sanchawa. Information Management For Improved Government Decisions In Tanzania. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
81. Bob Denis Odongo. The Impact of Decentralization on Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
    
82. Thembekile E. Ntshakala. Women’s Voice In Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
83. Mathewos Muke. Opportunities and Challenges for Private Service Delivery:. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
84. Anteneh Girma. Dairy Services Delivery in Debrezeit Milkshed, Ethiopia. – М.: LAP Lambert Academic Publishing, 2010. – 168 с.
    
85. Dauda Kola Abdulkadir. Materials for Improving the Management of Irrigated Agriculture. – М.: LAP Lambert Academic Publishing, 2015. – 140 с.
    
86. Kaba Merga,Ranjan S. Karippai and Teklu Tesfaye. Gender Disparity in Agricultural Extension Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
87. FRANK MUGAGGA. Social service Delivery in Developing countries. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
    
88. Kemnasom Okecha and Cecil Seethal. Regime Politics and Service Delivery: The Cape Town Unicity Council Area. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
89. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
90. Desalegn Fekadu Etefa and Ranavijai Bahadur Singh. Water Supply Infrastructure and Service Delivery in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
91. Prakashkumar Rathod,T.R. Nikam and Sariput Landge. Livestock Service Delivery by Dairy Cooperatives. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
92. Dejen Abera. Fiscal Decentralization for Effective Municipal Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
93. George Isaiah Otieno Wamactildah. Performance Contracting and Service Delivery. Case of Moi University. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
94. Yosef Taye-Gezme. Civil Service Reform in Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
95. Tsegaye Tilahun Getahun. The State of Decentralized Services. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
    
96. Patrick Joram Matovu. PUBLIC ACCOUNTABILITY, SERVICE DELIVERY BY LOCAL GOVERNMENTS IN UGANDA. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
97. George A. Lugome. Impacts of Globalization on Local Government Service Deliveries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
98. Uwizeye Willy. Performance-Based Funding And Health Service Delivery In Rwanda. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
    
99. hudson maila. Managing Performance for Improved Service Delivery. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
100. JOHNNY BYOHANGIIRWE. RATIONALISING GOVERNMENT STRUCTURES FOR IMPROVED DELIVERY OF SERVICES. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
101. Rejoice Makaudze. Residents' Participation in Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
102. Adejuwon Kehinde David. Public Sector Reform and Service Delivery in Africa. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
103. Hailu Teshome Degene. Decentralized TVET service delivery in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
104. Bhavya Rastogi,Upendra Nagaich and D. A. Jain. Non-Ionic Surfactant Vesicles for Ophthalmic Drug Delivery. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
105. Augustine Ojino,Careena Otieno and Dan Kaseje. Use of Community Based Health Information Systems in Health Systems. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
106. Godson Eze. mHealth: New Paradigms for Improving Routine Immunization Performance. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
     
107. HALIMU SHAURI. HEALTH CARE SERVICES DELIVERY IN KENYA. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
108. Marinet Janse van Vuren. SLT SERVICE DELIVERY FOR CHILDREN WITH CEREBRAL PALSY IN IRELAND. – М.: LAP Lambert Academic Publishing, 2010. – 256 с.
     
109. Nzanzu Jeremie,Dan Kaseje and Rose Olayo. Community-based Health Information Systems For Decision Making. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
     
110. Austin Degenhardt. A CASE STUDY OF ACCOUNTABILITY IN SPECIAL EDUCATION SERVICE DELIVERY. – М.: LAP Lambert Academic Publishing, 2009. – 108 с.
     
111. Mohammad Taufiqul Islam and Azimul Hoque. Multicast for IPTV services. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
112. Wei Dong and Jan Newmarch. Adding Session and Transaction Management to Web Services by Using SIP. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
     
113. Azimul Hoque. Reliable Multicast for IPTV Service. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
114. Kevin Onyango. Exploring the uses of Ajax in Web Service Delivery within SOA. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
115. Anthony Renner-Micah. Transforming Health Care Service Delivery Through ICT. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
116. Desalegn Dawit Chamma and Alemayehu Asale. Payments for Ecosystem Services of Humbo CDM Project;Wolayta-Ethiopia. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
117. Desere kokt. The impact of organisational culture on service delivery in G4S. – М.: LAP Lambert Academic Publishing, 2009. – 196 с.
     
118. Tekalign Gutu Sakketa. Improving and Protecting Multiple-Use Water Resources. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
119. Ebo Botchway. Willingness To Pay For Improved Urban Water Supply. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
120. Odomovo Afeno. Corruption and service delivery. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
121. Kwabena Nyarko Addai. Willingness to Pay for Improved Solid Waste Management in Dunkwa-Offin. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
     
122. Grace Ikirimat Odeke. Local Development Grants’ Management and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
123. Getahun Gebru Woldemariam. Households’ WTP For Improved Liquid Waste Treatment In Addis Ababa. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
124. Enock Musau and Gregory Namsonge. Factors affecting procurement performance in county governments. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
125. Domina Makene Msonge. Challenges Facing Executive Agencies on Service Delivery in Tanzania. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
126. Yassin Kimanzi and Peter Schiphof. Causes of Employee Turnover and Strategies for Improvement. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
127. Ronald Chepkilot. Motivational Strategies for Public Sector Workers in Kenya. – М.: LAP Lambert Academic Publishing, 2014. – 296 с.
     
128. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
129. Stanslaus Wekesa. Effects Of Temporal Employment On School Workers Performance. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
130. Peter Obicci Adoko. Political Decentralization in Uganda A Case of Agago District. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
131. Peter Kahihu. Transforming the Public Sector through the Balanced Scorecard. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
132. Gebeyaw Tadesse. Public Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
133. Mbulelo Safa. The Impact Of Underspending And Overspending On Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
134. Sung-Ju Kim. Management and Leadership for Human Service Organizations. – М.: LAP Lambert Academic Publishing, 2014. – 280 с.
     
135. George William Lutwama. The Performance Of Health Workers in Decentralised Services. – М.: LAP Lambert Academic Publishing, 2012. – 504 с.
     
136. Salifu Mohammed. Hospital Employees And Service Delivery At The Hospitals. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
137. Paul Patrick Luutu. Decentralised Primary School Education Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
138. Ntshengedzeni Thomas Ramovha. Strategic Management in the Public Service: Lessons from South Africa. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
140. Julie Keller. Strategic Urban Forest Management Plan for Harbord Village, Toronto. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
6. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
9. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
10. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
11. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
12. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
13. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
14. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
15. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
16. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
17. Оценка эффективности деятельности и формирование оплаты на основе системы KPI. Key Performance Indicators. Ю.Г. Одегов, Л.Р. Котова, "Нормирование и оплата труда в промышленности", N 2, 3, февраль, март 2011 г.
18. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
19. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
20. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
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