Результаты поиска

Лучшие результаты

1. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
   

Дополнительные результаты

1. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
2. Frontiers in Algorithmics and Algorithmic Aspects in Information and Management: Joint International Conference, FAW-AAIM 2012, Beijing, China, May ... Computer Science and General Issues). – М.: , 2012. – 400 с.
   
3. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
4. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
5. Joshua Lubandi. Global Financial Systems: The Place of Mobile Banking in International Trade. – М.: , 2012. – 92 с.
   
6. J. Steven McKenzie, William J. Traynor. Opportunities in Human Resource Management Careers. – М.: , 0. – 0 с.
   
7. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
   
8. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
   
9. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
   
10. Julia M. Wondolleck, Steven L. Yaffee. Making Collaboration Work: Lessons from Innovation in Natural Resource Management. – М.: , 0. – 0 с.
    
11. Christian L. Dunis. Advances in Quantitative Asset Management. – М.: , 0. – 0 с.
    
12. Richard J. Koreto. Run It Like a Business: Top Financial Planners Weigh in on Practice Management. – М.: , 0. – 0 с.
    
13. M. Gordon Hunter, Felix B. Tan. Advanced Topics in Global Information Management (Advanced Topics in Global Information Management). – М.: , 0. – 0 с.
    
14. Mehdi Khosrowpour. Organizational Achievement and Failure in Information Technology Management (Cases on Information Technology Series, Vol 2, Part 1). – М.: , 0. – 0 с.
    
15. Mehdi Khosrow-Pour. Advanced Topics in Information Resources Management, Volume 2. – М.: , 0. – 0 с.
    
16. Felix B. Tan, Felix Tan. Advanced Topics in Global Information Management, Vol. 2. – М.: , 0. – 0 с.
    
17. Mehdi Khosrow-Pour. Advanced Topics in Information Resources Management (Advanced Topics in Information Resources Management, Vol 3). – М.: , 0. – 0 с.
    
18. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с.
    
19. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
    
20. Don Peppers, Martha, Phd. Rogers, Martha Rogers. Enterprise One to One: Tools for Competing in the Interactive Age. – М.: , 0. – 0 с.
    
21. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
    
22. Felix B. Tan. Advanced Topics in Global Information Management Series, Vol. 1. – М.: , 0. – 0 с.
    
23. G. Savage. Advances in Health Care Management, Volume 2. – М.: , 0. – 0 с.
    
24. Stephen B. Knouse. The Reward and Recognition Process in Total Quality Management. – М.: , 0. – 0 с.
    
25. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
26. Jill Griffin. Customer Loyalty: How to Earn It, How to Keep It. – М.: Jossey-Bass, 2002. – 272 с.
    
27. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
28. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
29. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
30. Terry, Ph.D Riley, Terry Riley. C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management. – М.: , 0. – 0 с.
    
31. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
32. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
33. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
34. Kenneth D. Lawrence, Michael D. Geurts, John G Guerard Jr. Advances in Business and Management Forecasting (Advances in Business Management and Forecasting). – М.: JAI Press, 2002. – 180 с.
    
35. J.W. Stuth, B.G. Lyons. Decision Support Systems for the Management of Grazing Lands: Emerging Issues. – М.: , 0. – 0 с.
    
36. David J Ketchen. Research Methodology in Strategy and Management, Volume 2 (Research Methodology in Strategy and Management). – М.: , 2005. – 0 с.
    
37. Relationship Marketing : Three-Volume Set (Sage Library in Business and Management). – М.: , 2005. – 0 с.
    
38. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
39. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
40. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
41. Successful Strategies in Supply Chain Management. – М.: , 2005. – 0 с.
    
42. Advanced Topics in Information Resources Management (Advanced Topics in Information Resources Management). – М.: , 2004. – 0 с.
    
43. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
44. Sung-Chi Chu. 4th Party Cyber Logistics for Air Cargo (International Series in Operations Research & Management Science). – М.: , 2004. – 0 с.
    
45. The Practice of Supply Chain Management : Where Theory and Application Converge (International Series in Operations Research & Management Science). – М.: , 2003. – 0 с.
    
46. Tim Riesterer, Diane Emo. Customer Message Management: Increasing Marketing's Impact on Selling (American Marketing Association). – М.: , 2006. – 192 с.
    
47. Sionade Robinson, Lyn Etherington. Customer Loyalty: A Guide for Time Travellers. – М.: , 2006. – 256 с.
    
48. Jonathan Sutherland, Diane Canwell. Key Concepts in Human Resource Management. – М.: Palgrave Macmillan, 2004. – 272 с.
    
49. Research Methodologies in Supply Chain Management. – М.: , 2005. – 632 с.
    
50. Ngai Hang Chan, Hoi-Ying Wong. Simulation Techniques in Financial Risk Management (Statistics in Practice). – М.: , 2006. – 240 с.
    
51. Research Methodology in Strategy and Management, Volume 3 (Research Methodology in Strategy and Management). – М.: , 2006. – 436 с.
    
52. Advances in Business and Management Forecasting, Volume 4 (Advances in Business and Management Forecasting). – М.: , 2006. – 302 с.
    
53. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с.
    
54. Clive Humby, Terry Hunt, Tim Phillips. Scoring Points: How Tesco Continues to Win Customer Loyalty. – М.: Kogan Page, 2008. – 304 с.
    
55. Stephen J. Andriole. Best Practices in Business Technology Management. – М.: , 2008. – 368 с.
    
56. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
57. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с.
    
58. Algorithmic Aspects in Information and Management: 4th International Conference, AAIM 2008, Shanghai, China, June 23-25, 2008, Proceedings (Lecture Notes in Computer Science). – М.: , 2008. – 350 с.
    
59. Dezhi Wu. Temporal Structures in Individual Time Management: Practices to Enhance Calendar Tool Design. – М.: , 2009. – 322 с.
    
60. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
    
61. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
62. Cynthia Barnhart. Handbooks in Operations Research & Management Science: Transportation,14. – М.: , 2010. – 796 с.
    
63. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
64. Jack J. Phillips. Accountability in Human Resource Management. – М.: , 2010. – 342 с.
    
65. Derek F. Channon. Cases in Bank Strategic Management and Marketing. – М.: , 1986. – 418 с.
    
66. DF CHANNON. Channon: ?cases? In Bank Strategic Management & Marketing. – М.: , 1989. – 418 с.
    
67. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
68. CORNELIUS. MEANING AND METHOD IN INFORMATION STUDIESInformation Management Policies & (AXIM). – М.: , 2010. – 0 с.
    
69. Edward P Weber. Bringing Society Back In – Grassroots Ecosystem Management, Accountability & Sustainable Communities. – М.: , 2003. – 336 с.
    
70. D Kuechle. The Story of the Savannah – An Episode in Maritime Labor–Management Relations. – М.: , 1974. – 327 с.
    
71. Francis X Diebold. The Known, the Unknown and the Unknowable in Financial Risk Management – Measurement and Theory Advancing Practice. – М.: , 2010. – 392 с.
    
72. Duncan Young. Respiratory Support in Intensive Care. – М.: , 1999. – 0 с.
    
73. Excellence in Health Care Management. – М.: , 1996. – 256 с.
    
74. James Martin. Presidential Transition in Higher Education – Managing Leadership Change. – М.: , 2004. – 288 с.
    
75. KF KOCH. Koch: ?war? & Peace In Jalemo: The Management Of Conflict In Highland New Guinea. – М.: , 1975. – 288 с.
    
76. Selected Topics in Equity Portfolio Management. – М.: , 1998. – 264 с.
    
77. Arthur Andersen?s Global Lessons in Activity–Based Management. – М.: , 1999. – 268 с.
    
78. Selected Topics in Bond Portfolio Management. – М.: , 1997. – 224 с.
    
79. David C Leege. The Politics of Cultural Differences – Social Change & Voter Mobilization Strategies in the Post–New Deal Period. – М.: , 2002. – 304 с.
    
80. David A. J. Axson. Best Practices in Planning and Management Reporting. – М.: , 2003. – 304 с.
    
81. Jiannong Cao. Mobile Agents in Networking and Distributed Computing. – М.: , 2012. – 450 с.
    
82. Edward P Weber. Bringing Society Back In – Grassroots Ecosystem Management, Accountability & Sustainable Communities. – М.: , 2003. – 336 с.
    
83. William W. Hines. Probability and Statistics in Engineering and Management Science. – М.: , 1990. – 752 с.
    
84. Carolyn Middleton. Epidural Analgesia in Acute Pain Management. – М.: , 2006. – 218 с.
    
85. William J. Brown. AntiPatterns and Patterns in Software Configuration Management. – М.: , 1999. – 336 с.
    
86. Melissa L Caldwell. Not by Bread Alone – Social Support in the New Russia. – М.: , 2004. – 262 с.
    
87. Richard Rodger. Beginning Building Mobile Apps in the Cloud. – М.: , 2011. – 456 с.
    
88. J Tamminen. Sexual Harassment in the Workplace – Managing Corporate Policy 1996 Supp. – М.: , 1996. – 90 с.
    
89. Bower. Incentives in Water Quality Management. – М.: , 1981. – 0 с.
    
90. Meinzen–dick. Innovation in Natural Resource Management. – М.: , 2002. – 344 с.
    
91. Meinzen–dick. Innovation in Natural Resource Management. – М.: , 2002. – 344 с.
    
92. Mizuko Ito. Personal, Portable, Pedestrian – Mobile Phones in Japanese Life. – М.: , 2005. – 368 с.
    
93. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
94. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
95. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
96. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
97. Stefanos Evangelou. An exploration of mobile opportunities in higher education. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
98. Prince Mensah Asiedu. The Use Of ICT In Educational Institution Management In Ghana. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
    
99. Laurence Banda. Improvement of IP Mobility Support in Vehicular Scenarios. – М.: LAP Lambert Academic Publishing, 2014. – 160 с.
    
100. Arif Anwar. Mobile Devices In Educational Contexts:. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
101. Mohammad Sadegh Ghasemi. Improving Customer Knowledge Management through online games. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
     
102. Sivapathalingham Sivavakeesar. Quality of Service Support in Mobile Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2010. – 288 с.
     
103. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
104. C.R. Rene Robin. Role of Ontology in Software Risk Management - KM Approach. – М.: LAP Lambert Academic Publishing, 2012. – 224 с.
     
105. Asfaw Yilma Demisse. Customer Loyalty Risk Measurement for Manufacturing Products. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
106. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
     
107. Jackson Lemomo Ole kulet,Daniel Auka and Simeon Kipchumba. Effects Of Relational Social Capital On Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
108. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
109. Arif Anjum. Advances in Business and Management. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
     
110. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
111. Jorge Mongay. Customer Loyalty in Small Companies. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
112. Bernd Georg Kriechbaum and Cheng-Chang Lin. Various Stages in Supply Chain Management Evolution. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
113. Efthimia M. Papadopoulou. An Analysis of Customer Loyalty to Branded Farm Milk. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
114. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
115. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
116. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
117. Jean Kimani. The role of Mobile Technology in Promoting E-Commerce In SMEs In Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
118. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
119. Karunaratna A.C. An Examination of the Determinants of Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
     
120. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
121. Nkora Nkoranigwa. Customer Loyalty in Banking and Financial Institutions. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
122. Xhensila Abazi. Customer Loyalty on Commercial Banks in Albania. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
123. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
     
124. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
125. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
126. Jean Wanjiku Munyaka. The Influence of Relationship Marketing on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
127. Bilal Afsar,Asim Rehman and . Rehmat. Customer Loyalty in the banking sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
     
128. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
129. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
130. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
     
131. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
132. Farhan Muzammil. Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
133. Mohamed Moustafa. Mobile Technology in Tourism Destination Marketing. – М.: LAP Lambert Academic Publishing, 2011. – 364 с.
     
134. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
135. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
136. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
137. Ashish Singh. Customer Loyalty in Fast Food Industry. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
     
138. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
139. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
140. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     

Лучшие результаты

Дополнительные результаты

1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
2. Нюансы управления офисным perpetuum mobile. В. Богданов, "Консультант", № 11, июнь 2007.
3. Mobile Клиент - простота и эффективность сегодняшнего дня. С. Мастеренко, "Банковское дело в Москве", № 4, апрель 2006.
4. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
5. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
6. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
7. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
8. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
9. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
10. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
11. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
12. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
13. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
14. Иностранные работники - perpetuum mobile российского законодательства. А. А. Курушин, "В курсе правового дела", N 4, февраль 2011 г.
15. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
16. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
17. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
18. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
19. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
20. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
21. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
22. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
23. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.