Результаты поиска

Лучшие результаты

1. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
   
2. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
   
3. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
   
4. The Big Book Of Humorous Training Games. – М.: , 2011. – 288 с.
   

Дополнительные результаты

1. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
2. Martin M. Shenkman. The Complete Book of Trusts, 3rd Edition. – М.: Wiley, 2002. – 320 с.
   
3. Mark Mobius. The Little Book of Emerging Markets: How To Make Money in the Worlds Fastest Growing Markets (Little Books. Big Profits). – М.: , 2012. – 208 с.
   
4. Robert Epstein, Jessica Rogers. The Big Book of Motivation Games. – М.: McGraw-Hill, 2001. – 224 с.
   
5. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
   
6. John Newstrom & Edward Scannell. The Big Book of Team Building Games: Trust-Building Activities, Team Spirit Exercises, and Other Fun Things to Do. – М.: McGraw-Hill, 1998. – 274 с.
   
7. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
   
8. Mel Silberman. The Consultant's Big Book of Reproducible Surveys and Questionnaires : 50 Instruments to Help You Assess and Diagnose Client Needs. – М.: , 0. – 0 с.
   
9. Michael A. Weider, Michael A. Wieder, Carol M. Smith, Cynthia Brakhage, International Fire Service Training Association. Principles of Foam Fire Fighting. – М.: , 0. – 0 с.
   
10. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
11. Erik A. Bruun. The Forbes Book of Great Business Letters. – М.: , 0. – 0 с.
    
12. Paula J. MacLean. The Supervisor's Big Book of Answers. – М.: , 0. – 0 с.
    
13. Elaine Biech. The Pfeiffer Book of Successful Team-Building Tools : Best of the Annuals. – М.: , 0. – 0 с.
    
14. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
15. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Sales Games. – М.: McGraw-Hill, 1999. – 214 с.
    
16. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
17. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
18. Perseus Publishing, Basic Books, Perseus Publishing. The Big Book of Business Quotations: More than 5000 Indispensable Observations on the World of Commerce, Work, Finance and Management. – М.: , 0. – 0 с.
    
19. Henry Ehrlich. The Wiley Book of Business Quotations. – М.: , 0. – 0 с.
    
20. Sandra F. Rief. The ADHD Book of Lists: A Practical Guide for Helping Children and Teens with Attention Deficit Disorders. – М.: , 0. – 0 с.
    
21. Michelle McGarry. The Big Book of Direct Sales Careers : www.bigbookofdirectsales.com. – М.: , 2004. – 0 с.
    
22. David E. Carter. The Little Book of Business Cards : Successful Designs and How to Create Them. – М.: , 2005. – 272 с.
    
23. Chris Chen, Hadley M. Roth. The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools. – М.: , 2004. – 250 с.
    
24. Vasudha K. Deming, Vasudha Deming. The Big Book of Leadership Games: Quick, Fun Activities to Improve Communication, Increase Productivity, and Bring Out the Best in Employees. – М.: , 2004. – 250 с.
    
25. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
26. Research Program on the Social Aspects of HIV/AIDS and Health. A Comparative Analysis of the Financing of HIV/AIDS Programs: in Botswana, Lesotho, Mozambique, South Africa, Swaziland and Zimbabwe. – М.: , 2005. – 72 с.
    
27. Editor Jack Gordon. The Pfeiffer Book of Successful Leadership Development Tools. – М.: Pfeiffer, 2004. – 464 с.
    
28. IMF's Bureau of Language Services. IMF Glossary: English-French-Spanish. – М.: , 2007. – 498 с.
    
29. McGraw-Hill Editors. BIG BOOK OF JOBS, 2009-2010 (Big Book of Jobs). – М.: , 2008. – 784 с.
    
30. Michael Betrus, Carole Martin. The Complete Book of Perfect Phrases for Successful Job Seekers (Perfect Phrases). – М.: , 2008. – 544 с.
    
31. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
32. Multicultural Marketing Resources, Inc. The Source Book of Multicultural Experts 2008/09. – М.: , 2008. – 94 с.
    
33. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
34. James C Ray. The Complete Book of Business Legal Forms (with CD) (Legal Survival Guides). – М.: , 2008. – 288 с.
    
35. Peter D. Schiff. The Little Book of Bull Moves in Bear Markets. – М.: John Wiley and Sons, Ltd, 2009. – 300 с.
    
36. David K Drews. The Black Book of the Mastermind (Volume 1). – М.: , 2010. – 70 с.
    
37. Dr. Charlotte Gorman. The Little Book of Living Frugal. – М.: , 2010. – 132 с.
    
38. Robert Kiyosaki. The Real Book of Real Estate (Volume 1 of 2): Real experts. Real Stories. Real Life. – М.: , 2010. – 460 с.
    
39. Robert Kiyosaki. The Real Book of Real Estate (Volume 2 of 2): Real experts. Real Stories. Real Life. – М.: , 2010. – 496 с.
    
40. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
    
41. James Montier. The Little Book of Behavioral Investing. – М.: John Wiley and Sons, Ltd, 2010. – 240 с.
    
42. The Oxford Book of Modern Science Writing. – М.: Oxford University Press, 2009. – 512 с.
    
43. Jane Straus. The Blue Book of Grammar and Punctuation. – М.: Jossey-Bass, 2008. – 176 с.
    
44. The Penguin Book of Modern Speeches. – М.: Penguin Books Ltd., 2012. – 624 с.
    
45. The Penguin Book of Historic Speeches. – М.: Penguin Books Ltd., 2012. – 528 с.
    
46. Gregory L. Murphy. The Big Book of Concepts (Bradford Books). – М.: The MIT Press, 2004. – 568 с.
    
47. Carley Roney. The Knot Book of Wedding Flowers. – М.: Chronicle Books, 2002. – 176 с.
    
48. Harold L. Brock, Robert N. Pripps. The Big Book of Ford Tractors. – М.: , 2008. – 192 с.
    
49. Robert N. Pripps. The Big Book of Farmall Tractors: The Complete Model-By-Model Encyclopedia.Plus Classic Toys, Brochures, and Collectibles (The Big Book Series). – М.: , 2010. – 208 с.
    
50. David Darling. The Universal Book of Mathematics: From Abracadabra to Zeno's Paradoxes. – М.: Wiley, 2004. – 400 с.
    
51. The Culinary Institute of America (CIA). Artisan Breads at Home. – М.: , 2010. – 352 с.
    
52. James Montier. The Little Book of Behavioral Investing. – М.: , 2010. – 236 с.
    
53. The Culinary Institute of America. Remarkable Service. – М.: , 2009. – 304 с.
    
54. Kathy Lien. The Little Book of Currency Trading. – М.: , 2011. – 192 с.
    
55. The Culinary Institute of America (CIA). Healthy Cooking at Home with The Culinary Institute of America. – М.: , 2011. – 320 с.
    
56. Ben Stein. The Little Book of Bulletproof Investing. – М.: , 2010. – 206 с.
    
57. Peter D. Schiff. The Little Book of Bull Moves, Updated and Expanded. – М.: , 2010. – 320 с.
    
58. Maxwell Gillingham-Ryan. Apartment Therapy's Big Book of Small, Cool Spaces. – М.: , 2010. – 304 с.
    
59. Barbro Garenfeld. The Ultimate Book of Pens. – М.: , 2010. – 496 с.
    
60. Mike Mueller. The Complete Book of Dodge and Plymouth Muscle. – М.: Motorbooks, 2009. – 288 с.
    
61. Jay Parini. The Norton Book of American Autobiography. – М.: , 1999. – 480 с.
    
62. Tom Cannon. The Ultimate Book of Business Breakthroughs. – М.: , 1999. – 0 с.
    
63. Bill Henderson. The Pushcart Book of Short Stories – The Best Short Stories from the Pushcart Prize Series. – М.: , 2008. – 750 с.
    
64. Bill Henderson. The Pushcart Book of Short Stories. – М.: , 2002. – 720 с.
    
65. Anthony Brandt. The Pushcart Book of Essays. – М.: , 2002. – 550 с.
    
66. Stephane Courtois. The Black Book of Communism – Crimes, Terror, Repression. – М.: , 1999. – 864 с.
    
67. Jay R. Fiske. The Big Book of Benefit Auctions. – М.: , 2009. – 270 с.
    
68. The Culinary Institute of America (CIA). Cookies at Home with The Culinary Institute of America. – М.: , 2011. – 224 с.
    
69. Betty Crocker. Betty Crocker Big Book of Cupcakes. – М.: Betty Crocker, 2011. – 336 с.
    
70. Michele Borba Ed.D. The Big Book of Parenting Solutions. – М.: , 2009. – 736 с.
    
71. The Culinary Institute of America (CIA). Math for the Professional Kitchen. – М.: , 2011. – 272 с.
    
72. The American Institute of Architects. The Architect?s Handbook of Professional Practice. – М.: , 2003. – 184 с.
    
73. The American Institute of Certified Public Accountants. Changing America?s Tax System. – М.: , 1996. – 304 с.
    
74. The American Institute of Certified Public Accountants. America?s Tax Revolution. – М.: , 1996. – 202 с.
    
75. The Culinary Institute of America. The Professional Chef®. – М.: , 2001. – 272 с.
    
76. The Culinary Institute of America (CIA). Culinary Academy of Long Island. – М.: , 2006. – 1696 с.
    
77. The Culinary Institute of America. Baking and Pastry. – М.: , 2009. – 944 с.
    
78. The Culinary Institute of America. Cooking at Home with The Culinary Institute of America. – М.: , 2003. – 304 с.
    
79. The Culinary Institute of America. Cooking Essentials. – М.: , 2015. – 504 с.
    
80. The Culinary Institute of America. Garde Manger. – М.: , 1999. – 488 с.
    
81. The Culinary Institute of America. The Professional Chef?s®. – М.: , 1992. – 640 с.
    
82. The American Institute of Architects. Architectural Graphic Standards for Residential Construction. – М.: , 2003. – 512 с.
    
83. The American Institute of Architects. Environmental Resource Guide. – М.: , 1997. – 352 с.
    
84. The Educational Foundation of the National Restaurant Association. Applied Foodservice Sanitation. – М.: , 1992. – 518 с.
    
85. The Culinary Institute of America. Culinary Boot Camp. – М.: , 2006. – 256 с.
    
86. The American Institute of Architects. Security Planning and Design. – М.: , 2003. – 256 с.
    
87. The Culinary Institute of America. How to Plan Your Career in Food. – М.: , 2006. – 224 с.
    
88. The Culinary Institute of America. The Professional Chef?s® Techniques of Healthy Cooking. – М.: , 2000. – 656 с.
    
89. The Culinary Institute of America. The Professional Chef?s®. – М.: , 1997. – 640 с.
    
90. The Culinary Institute of America (CIA). Modern Batch Cookery. – М.: , 2011. – 448 с.
    
91. The American Institute of Architects. The Architect?s Guide to Design–Build Services. – М.: , 2003. – 448 с.
    
92. The American Institute of Architects. The Architect?s Handbook of Professional Practice Update 2004. – М.: , 2004. – 176 с.
    
93. The Culinary Institute of America. The Professional Chef?s Knife. – М.: , 1983. – 64 с.
    
94. The American Institute of Architects. The Environmental Resource Guide. – М.: , 1999. – 0 с.
    
95. The American Institute of Architects. The Architect?s Handbook of Professional Practice. – М.: , 2001. – 1008 с.
    
96. The National Alliance of Youth Sports. Coaching Football For Dummies®. – М.: , 2006. – 384 с.
    
97. The Culinary Institute of America. From Our Kitchens. – М.: , 1993. – 304 с.
    
98. The Culinary Institute of America. Baking and Pastry. – М.: , 2009. – 108 с.
    
99. The Culinary Institute of America. The New Professional Chef®. – М.: , 1995. – 1216 с.
    
100. The Big Book Of Boat Canvas: A Complete Guide To Fabric Work On Boats. – М.: , 1991. – 256 с.
     
101. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
102. The Big Book Of Six Sigma Training Games: Proven Ways To Teach Basic Dmaic Principles And Quality Improvement Tools. – М.: , 2005. – 250 с.
     
103. The Complete Book Of Offensive Basketball Drills: Game-Changing Drills From Around The World. – М.: , 2011. – 272 с.
     
104. The Complete Book Of Perfect Phrases For High-Performing Sales Professionals. – М.: , 2011. – 736 с.
     
105. The Complete Book Of Road Cycling & Racing. – М.: , 2011. – 240 с.
     
106. The Big Book Of English Verbs With Cd-Rom (Set). – М.: , 2011. – 0 с.
     
107. The Big Book Of Team-Motivating Games: Spirit-Building, Problem-Solving And Communication Games For Every Group. – М.: , 2011. – 224 с.
     
108. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
109. The Big Book Of Conflict Resolution Games: Quick, Effective Activities To Improve Communication, Trust And Collaboration. – М.: , 2011. – 240 с.
     
110. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
111. The Big Book Of Humorous Training Games. – М.: , 2011. – 288 с.
     
112. The Big Book Of Business Games. – М.: , 2011. – 176 с.
     
113. Customer Service Training 101. – М.: , 2011. – 224 с.
     
114. The Little Book Of Leadership Development. – М.: , 2011. – 144 с.
     
115. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Beginning Windows NT Workstation 4.0 (Microsoft Windows NT). – М.: , . –  с.
     
116. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Advanced Word for Office 97 (Microsoft Word 97). – М.: , . –  с.
     
117. David E. Carter. The New Big Book of Color. – М.: Collins Design, 2006. – 384 с.
     
118. David E. Carter, Suzanna MW Stephens. The Big Book of Design Ideas 3. – М.: Collins Design, 2008. – 384 с.
     
119. Martin Dawber. Big Book of Contemporary Illustration. – М.: Batsford, 2009. – 400 с.
     
120. Tim Wood. The Ladybird Book of British History. – М.: Ladybird Books Ltd, 2011. – 152 с.
     
121. Will Burke, Lisa Baer, James Pietruszynski. The Big Book of Packaging. – М.: Harper Design International, 2011. – 384 с.
     
122. Big Book of Knitting. – М.: , 2013. – 320 с.
     
123. Andras Szunyoghy. The Big Book of Drawing. – М.: HF Ullmann, 2013. – 408 с.
     
124. Big Book of Knitting. – М.: Дорлинг Киндерсли, 2013. – 320 с.
     
125. Herve Tullet. The Big Book of Art. – М.: Phaidon Press, 2013. – 86 с.
     
126. The Metropolitan Museum of Art. Art Is. – М.: , 2013. – 384 с.
     
127. Telegraph Group Limited. The Daily Telegraph Big Book of Quick Crosswords 11. – М.: , 2003. –  с.
     
128. Telegraph Group Limited. The Daily Telegraph Big Book of Cryptic Crosswords 11. – М.: , 2003. –  с.
     
129. Telegraph Group Limited. The Daily Telegraph Big Book of Cryptic Crosswords 13. – М.: , 2004. –  с.
     
130. Telegraph Group Limited. The Daily Telegraph Big Book of Quick Crosswords 12. – М.: , 2004. –  с.
     
131. Telegraph Group Limited. The Daily Telegraph Big Book of Quick Crosswords 13. – М.: , 2004. –  с.
     
132. Nora Isaacs. The Little Book of Yoga. – М.: Chronicle Books, 2014. – 208 с.
     
133. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
134. Moyo Talak. Effectiveness of Public Service Training Needs Analysis Approaches. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
135. Issaka Cecilia. An appraisal of in-service training. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
136. Huseyin Ala. A Case Study on the Current State of In-Service Education in Turkey. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
137. The Metropolitan Museum of Art. Fashion Is. – М.: , 2014. – 384 с.
     
138. Christopher Hart. The Cartoonist's Big Book of Drawing Animals. – М.: , 2015. – 224 с.
     
139. Year Book: Of the Manuscript Department of Pushkin House for 2013. Ежегодник Рукописного отдела Пушкинского Дома на 2013 год. – М.: Дмитрий Буланин, 2014. – 792 с.
     
140. The Little Book of Lykke. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
5. Game off. С. Трусевич, "эж-ЮРИСТ", № 39, октябрь 2006.
6. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
7. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
8. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
9. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005.
10. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
11. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
12. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
13. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
14. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
15. Зомбирование банков, или Too-big-to-fail problem. Г.Б. Петров, "Управление в кредитной организации", N 2, март-апрель 2011 г.
16. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
17. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
18. Преданность делу - на первом месте. интервью с Д. Левицким, управляющим партнером компании Retail Training Group. "Управление персоналом", N 14, июль 2010 г.
19. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
20. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
21. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
22. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
23. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.