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Лучшие результаты

  1. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
  2. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
  3. Puvaneswary Thanaraju,Hishamuddin M.Ali and Thanaraju Veerappan. Establishing Facilities Management Agreed Service Level. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.

Дополнительные результаты

  1. The Oxford Handbook of State and Local Government Finance (Oxford Handbooks). – М.: , 2012. – 1056 с.
  2. Helisse Levine, Eric A. Scorsone, Jonathan B. Justice. Handbook Of Local Government Fiscal Health. – М.: , 2012. – 558 с.
  3. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
  4. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
  5. Eugenio Caperchione, Riccardo Mussari. Comparative Issues in Local Government Accounting. – М.: , 0. – 0 с.
  6. Warren Ruppel. Wiley GAAP for Governments 2004 : Interpretation and Application of Generally Accepted Accounting Principles for State and Local Governments (Wiley Gaap for Governments). – М.: , 2004. – 0 с.
  7. S. Sivakumar, Siheen G/Yohannes. Empowerment of Women Decision makers in Local Governance: A Case Study of Kedida Gamela Woreda,SNNPRS, Ethiopia. – М.: , 2012. – 84 с.
  8. OECD Organisation for Economic Co-operation and Development. OECD Fiscal Federalism Studies Reforming Fiscal Federalism and Local Government: Beyond the Zero-Sum Game. – М.: , 2012. – 136 с.
  9. Arthur W. Spengler. Collective Bargaining and Increased Competition for Resources in Local Government. – М.: , 0. – 0 с.
  10. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
  11. Len Wood. Local Government Dollars & Sense: 225 Financial Tips for Guarding the Public Checkbook. – М.: , 0. – 0 с.
  12. Fiscal Health for Local Governments. – М.: , 0. – 0 с.
  13. Gerasimos A. Gianakis, Clifford P. McCue. Local Government Budgeting. – М.: , 0. – 0 с.
  14. Robin A. Johnson, Norman Walzer. Local Government Innovation : Issues and Trends in Privatization and Managed Competition. – М.: , 0. – 0 с.
  15. Daniel Press. Saving Open Space: The Politics of Local Preservation in California. – М.: , 0. – 0 с.
  16. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
  17. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
  18. Restructuring Local Government Finance in Developing Countries: Lessons from South Africa (Studies in Fiscal Federalism and Statelocal Finance Series). – М.: , 2003. – 0 с.
  19. William A. Fischel. The Homevoter Hypothesis : How Home Values Influence Local Government Taxation, School Finance, and Land-Use Policies. – М.: , 2005. – 0 с.
  20. Warren Ruppel. Wiley GAAP for Governments 2003: Interpretation and Application of Generally Accepted Accounting Principles for State and Local Governments. – М.: , 2003. – 0 с.
  21. Warren Ruppel. Wiley GAAP for Governments 2007: Interpretation and Application of Generally Accepted Accounting Principles for State and Local Governments (Wiley Gaap for Governments). – М.: , 2007. – 512 с.
  22. Decentralization and Local Governance in Developing Countries: A Comparative Perspective. – М.: , 2006. – 394 с.
  23. Local Governance in Developing Countries (Public Sector Governance and Accountability) (Public Sector Governance and Accountability). – М.: , 2006. – 503 с.
  24. Jamie Boex, Jorge Martinez. Local Government Financial Reform in Developing Countries: The Case of Tanzania. – М.: , 2006. – 256 с.
  25. Warren Ruppel. Wiley GAAP for Governments 2008: Interpretation and Application of Generally Accepted Accounting Principles for State and Local Governments. – М.: Wiley, 2008. – 528 с.
  26. Michael A. Crawford, D. Scot Loyd. Knowledge-Based Audits of State and Local Governments with Single Audits (w/CD-ROM) 2008. – М.: , 2008. – 1700 с.
  27. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
  28. Todd Donovan, Daniel A. Smith, Christopher Z. Mooney. State and Local Government: The Essentials. – М.: , 2009. – 0 с.
  29. Warren Ruppel. Wiley GAAP for Governments 2009: Interpretation and Application of Generally Accepted Accounting Principles for State and Local Governments. – М.: , 2009. – 541 с.
  30. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
  31. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
  32. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
  33. Robert Agranoff. Local Governments and Their Intergovernmental Networks in Federalizing Spain. – М.: McGill-Queen's University Press, 2010. – 360 с.
  34. T Ch?u. Local Government in China Under the Ch?Ing. – М.: , 1988. – 374 с.
  35. Sheila Jasanoff. Earthly Politics – Local and Global in Environmental Governance. – М.: , 2004. – 376 с.
  36. Pranab Bardhan. Decentralization and Local Governance in Developing Countries – A Comparative Perspective (OIP). – М.: , 2006. – 394 с.
  37. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
  38. Sheila Jasanoff. Earthly Politics – Local and Global in Environmental Governance. – М.: , 2004. – 376 с.
  39. Jeffrey Snyder–reinke. Dry Spells – State Rainmaking and Local Government in Late Imperial China. – М.: , 2009. – 426 с.
  40. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
  41. Sylvana Rudith King. THE ROLE OF URBAN MARKET TRADE IN LOCAL DEVELOPMENT PROCESSES. – М.: LAP Lambert Academic Publishing, 2010. – 328 с.
  42. A. Bhagathsingh. Inclusion of Dalits in Local Governance. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
  43. A.S.M. Hasan Al Amin. International Assistance and Local Government Decentralization. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
  44. Sitali Brian and Dr. Vincent Ntema Sazita. Development of Local Government and Decentralisation. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
  45. Hasan Howlader and Tuhin Roy. Gender Perspective of Local Government in Bangladesh. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
  46. Endalkachew Birhan. The Role of Indigenous Institutions in Local Governance. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
  47. Shamima Tasnim. Political Empowerment of Women in Urban Local Government. – М.: LAP Lambert Academic Publishing, 2011. – 304 с.
  48. Ibun Kombo and Lucy Minungu. Gender Imbalance In Local Government Authorities In Tanzania. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  49. Francis Kintu. Mainstreaming HIV/AIDS in local government in Gauteng province, RSA. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
  50. RUBY SAAKOR TETTEH. Assessing Citizen Participation in Local Governance. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
  51. Mohammad Shahjahan Chowdhury and Purnendu Dev. Urban Local Government and Environmental Management in Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
  52. Mumita Tanjeela. Women's Voice in Local Government Bodies of Bangladesh. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
  53. Michael Amodu. Part-Time Farming in Idah Local Government Area,Kogi State, Nigeria. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
  54. Kelvin Barichievy. The Right to Participate in Local Government: A South African Study. – М.: LAP Lambert Academic Publishing, 2011. – 280 с.
  55. Simon Eyram Tsike-Sossah. Youth and Local Governance. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  56. Athanasia Triantafyllopoulou. Local Government and Local Economy. – М.: LAP Lambert Academic Publishing, 2012. – 248 с.
  57. Vincent Osa Aghayere. Local Government Performance in Nigeria. – М.: LAP Lambert Academic Publishing, 2011. – 436 с.
  58. ANTONIOS KARVOUNIS and Dimitrios Tzanakis. CREATIVE CITIES Innovation in Greek Local Government. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
  59. Wellington Jonga. Good Governance Through Staff Development In Zimbabwe Urban Areas. – М.: LAP Lambert Academic Publishing, 2012. – 408 с.
  60. Vincent Unegbu. Awareness Of Local Government Finances On Community Development. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
  61. VASSILIKI DELITHEOU and Maria Maraki. e-local Government. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  62. Mohammed Hossain Sarker. Institutionalizing Participatory Development in Local Government. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
  63. Hilary Kuhn. Empowerment of local government through planning for sustainability. – М.: LAP Lambert Academic Publishing, 2010. – 292 с.
  64. Raivo Linnas. New Approach to Audit, Control and Supervision of the Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 184 с.
  65. Donald Turner. Local Government Bill Vol. 2. – М.: Dictus Publishing, 2012. – 104 с.
  66. Jing Cui. Local Government Reform in China. – М.: LAP Lambert Academic Publishing, 2010. – 244 с.
  67. Gedion Onyango. Corruption and Local Governance in Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 332 с.
  68. Benedict Yiyugsah. Two Decades of Local Government Reforms in Ghana for Good Governance. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
  69. Rufai Iddrisu. District Substructures as Agents of Local Governance. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  70. Patrick Joram Matovu. PUBLIC ACCOUNTABILITY, SERVICE DELIVERY BY LOCAL GOVERNMENTS IN UGANDA. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
  71. Angela Collins. Local Government Bill. – М.: Dictus Publishing, 2012. – 152 с.
  72. Kandondo Chileshe S. Local Governance in Zambia. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  73. George A. Lugome. Impacts of Globalization on Local Government Service Deliveries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
  74. Henry Mbawa Jr. Local Governance and Ethnicity in Sierra Leone. – М.: LAP Lambert Academic Publishing, 2013. – 444 с.
  75. Roslyn Irwin. Dancing in the Lion's Den: Women Leaders in Local Government. – М.: LAP Lambert Academic Publishing, 2014. – 292 с.
  76. Rashida Oyoru Adamu. An Assessment of Local Government Administration in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  77. Dr. William Pallangyo. The Impacts of Local Government Reform on Human Resource Capacity. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
  78. Dr. Patrick Osatohanmwen Oviasuyi. CBAS AS A VEHICLE FOR PROMOTING DEMOCRATIC GOVERNANCE IN LGA. – М.: LAP Lambert Academic Publishing, 2011. – 328 с.
  79. Sivakumar Somasundaram. Empowerment of Women Panchayat Presidents in Rural Local Governance. – М.: LAP Lambert Academic Publishing, 2011. – 304 с.
  80. Christopher LaMonica. Local Government Matters. – М.: LAP Lambert Academic Publishing, 2009. – 236 с.
  81. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
  82. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
  83. Mohammad Elius Hossain. Fiscal Decentralization of Local Government Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  84. Abdul-Ghaffar Adam. Financing Local Governments in Africa through Property Taxation. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
  85. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
  86. Huong Phan. Reforming Local Government in Vietnam. – М.: LAP Lambert Academic Publishing, 2012. – 224 с.
  87. Oliver Fuo. Local Government and the Pursuit of Social Justice in South Africa. – М.: LAP Lambert Academic Publishing, 2014. – 508 с.
  88. Freddy Khunou. Traditional authorities and local government in South Africa. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
  89. Zerihun Yimer. The Status of Local Governments in Ethiopia: A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 296 с.
  90. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
  91. Dalha Waziri. A History Of Local Government System In Gumel Emirate, 1903-1983. – М.: LAP Lambert Academic Publishing, 2013. – 360 с.
  92. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
  93. Ireneus Kagashe. Implementation of IS/IT strategy in Local Government Authorities. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
  94. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  95. Bryan Shaw. ERP Systems in a Local Government. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
  96. Proscovia M. Katumba. Transformation of Local Government using Customer Profiling UK. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
  97. ahmad setiawan nuraya. Restructuring Strategy for Local Government Enterprise. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
  98. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
  99. S. Sivakumar and Siheen G/Yohannes. Empowerment of Women Decision makers in Local Governance. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  100. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
  101. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
  102. Adeola Ajayi. Management Of IGR in IFE South Local Government. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
  103. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
  104. Stephen Kasumba. Accounting for Local Government Budget Reforms. – М.: LAP Lambert Academic Publishing, 2012. – 472 с.
  105. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
  106. Richard RUTAYISIRE. Local Government Budgeting and Poverty Alleviation in Rwanda. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
  107. Abdul Rehman Shaikh. Employee Recognition & Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
  108. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
  109. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
  110. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
  111. Donatus Mugisha R.,Joseph Ntayi and Moses Muhwezi. Contract Management Compliance in Local Governments in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
  112. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
  113. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
  114. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
  115. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
  116. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
  117. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
  118. Abdulwaheed Salihu and Samihah Khalil. Service Delivery by Local Government in Nigeria. – М.: LAP Lambert Academic Publishing, 2011. – 336 с.
  119. Ashish Mathur. Measuring & Managing Customer Satisfaction In Non-star Accommodations. – М.: LAP Lambert Academic Publishing, 2012. – 316 с.
  120. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
  121. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
  122. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
  123. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
  124. Abdullah Afzal,Tuba Nafees and Waheed Aftab Khan. Factors affecting customer satisfaction in fast food sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
  125. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  126. Adeola Ajayi. Management of Health Services in Kosofe Local Government,Lagos State. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
  127. Stephen Kyakulumbye,Mary Basaasa Muhenda and Anaclet Mutiba Namanya. ICT utilization in Uganda Local Governments: Why low uptake. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
  128. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
  129. Enojo Audu. Training effectiveness in lokoja local government council. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
  130. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
  131. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
  132. Kamarudin Ngah,Zaherawati Zakaria and Nazni Noordin. Decision making process at malaysian local government. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  133. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
  134. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
  135. Falantino Mweemba. OVERCOMING BARRIERS TO EFFECTIVE TAX COLLECTION IN LOCAL GOVERNMENTS. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
  136. Vishal Shah. Customer Retention and Satisfaction in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
  137. Sunday Uhunmwuangho and Philomena Urhoghide. Problems of Local Government Finance in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  138. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  139. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
  140. Endang Sutrisno. The Local Governments Dilemma In Accommodating The National Regulation. – М.: , 2015. – 56 с.

Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
  2. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
  3. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
  4. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
  5. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
  6. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
  7. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.

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