Результаты поиска

Лучшие результаты

1. Puvaneswary Thanaraju,Hishamuddin M.Ali and Thanaraju Veerappan. Establishing Facilities Management Agreed Service Level. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
   

Дополнительные результаты

1. Jo Owen. Management Stripped Bare: What They Don't Teach You at Business School. – М.: Kogan Page, 2002. – 272 с.
   
2. Managing Organizational Ecologies: Space, Management, and Organizations (Routledge Studies in Innovatio). – М.: , 2012. – 240 с.
   
3. Christoph Seidel. IT-Service-Level-Management: Konzepte und Implementierungsstrategien (German Edition). – М.: , 2012. – 136 с.
   
4. Carsten Schneider. Programm-Management: Erweiterung von Handlungsspielraumen durch konsequentes Facility Management (German Edition). – М.: , 2012. – 212 с.
   
5. Yvonne Barta. Outsourcing-Strategien im Facility Management: Grundlagen der Anlagenintelligenz (German Edition). – М.: , 2012. – 104 с.
   
6. William H. Webster. Accounting for Managers. – М.: McGraw-Hill Irwin, 2003. – 226 с.
   
7. Colin Barrow. Managing Your Finances (Small Business Guides). – М.: , 0. – 0 с.
   
8. David G. Cotts, Edmond P. Rondeau. The Facility Manager's Guide to Finance and Budgeting. – М.: , 0. – 0 с.
   
9. Harvey H. Kaiser. Maintenance Management Audit: A Step-By-Step Workbook to Better Your Facility's Bottom Line. – М.: , 0. – 0 с.
   
10. Jeffrey L. Rodengen. The Legend of Day & Zimmermann. – М.: , 0. – 0 с.
    
11. David A. Nadler. Champions of Change : How CEOs and Their Companies are Mastering the Skills of Radical Change (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
    
12. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с.
    
13. Robert Jackall. Moral Mazes: The World of Corporate Managers. – М.: , 0. – 0 с.
    
14. Stormy Friday. Organization Development for Facility Managers: Leading Your Team to Success. – М.: , 0. – 0 с.
    
15. John E. Tropman. The Management of Ideas in the Creating Organization. – М.: , 0. – 0 с.
    
16. Workplace Strategies and Facilities Management : Building in Value. – М.: , 0. – 0 с.
    
17. Gerald Kovacich. The Information Systems Security Officer's Guide: Establishing and Managing an Information Protection Program, Second Edition. – М.: , 0. – 0 с.
    
18. H. Val Peterson. Communication is the Key. – М.: , 0. – 0 с.
    
19. Yair Aharoni. Changing Roles of State Intervention in Services in an Era of Open International Markets (International Management). – М.: , 0. – 0 с.
    
20. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
21. Jack R. Meredith, Samuel J. Mantel. Project Management : A Managerial Approach. – М.: , 0. – 0 с.
    
22. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с.
    
23. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. – М.: , 0. – 0 с.
    
24. Michael Tobis, Irene Tobis. Managing Multiple Projects. – М.: , 0. – 0 с.
    
25. Greg Brue. Six Sigma For Managers. – М.: , 0. – 0 с.
    
26. Jay Alden Conger. Winning 'Em over: A New Model for Managing in the Age of Persuasion. – М.: , 0. – 0 с.
    
27. Lundy Lewis. Service Level Management for Enterprise Networks. – М.: , 0. – 0 с.
    
28. Bernard T. Lewis, Richard P. Payant. The Facility Manager's Emergency Preparedness Handbook. – М.: , 0. – 0 с.
    
29. Greg Brue. Design for Six Sigma (Briefcase Books Series). – М.: , 0. – 0 с.
    
30. Peter Schulte. Complex IT Project Management: 16 Steps to Success. – М.: , 0. – 0 с.
    
31. Roger Fritz. The Manager's Survival Guide. – М.: , 0. – 0 с.
    
32. Samuel A. Culbert. Mind-Set Management: The Heart of Leadership. – М.: , 0. – 0 с.
    
33. Robert Bacal. The Manager's Guide to Performance Reviews. – М.: , 0. – 0 с.
    
34. Thomas J. DeLong, Ashish Nanda. Professional Services: Text and Cases. – М.: , 0. – 0 с.
    
35. Lundy Lewis. Managing Business and Service Networks (Innovations in Science Education and Technology). – М.: , 0. – 0 с.
    
36. Eric Teicholz, Takehiko Ikeda. Facility Management Technology: Lessons from the U.S. and Japan. – М.: , 0. – 0 с.
    
37. Craig Langston. Strategic Management of Built Facilities. – М.: , 0. – 0 с.
    
38. Trevor L. Young. The Handbook of Project Management: A Practical Guide to Effective Policies and Procedures. – М.: , 0. – 0 с.
    
39. Nicky Hayes. Managing Teams: A Strategy for Success. – М.: , 0. – 0 с.
    
40. Andy Bruce, Ken Langdon. Essential Managers: Putting Customers First (Essential Managers Series). – М.: , 0. – 0 с.
    
41. Mike Kirkham, Peggy Weiss, Bill Crawford. The Waiting Game: The Essential Guide for Wait Staff and Managers. – М.: , 0. – 0 с.
    
42. Rebecca Tee. Essential Managers: Managing Your Career. – М.: DK Adult, 2002. – 72 с.
    
43. Stephen L. Herman. Electrical Studies for Trades. – М.: , 0. – 0 с.
    
44. Marat Terterov, Malta Financial Services Centre. Doing Business With Malta (Global Market Briefings Series). – М.: , 0. – 0 с.
    
45. Empowerment: HR Strategies for Service Excellence : HR strategies for service excellence (The Hospitality, Leisure and Tourism Series). – М.: , 0. – 0 с.
    
46. Jack W. Plunkett, Plunkett Research Ltd. Plunkett's Financial Services Industry Almanac 2002-2003: The Only Complete Guide to the Technologies and Companies Changing the Way the World Banks, ... nancial Services Industry Almanac, 2002-2003). – М.: , 0. – 0 с.
    
47. Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking and Marketing. – М.: Prentice Hall Ptr, 2000. – 240 с.
    
48. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с.
    
49. Gerald L. Kovacich, Edward P. Halibozek. The Manager's Handbook for Corporate Security: Establishing and Managing a Successful Assets Protection Program, First Edition. – М.: , 0. – 0 с.
    
50. Roy T. Varughese. Strategic Enterprise Management: An IT Manager's Desk Reference. – М.: , 0. – 0 с.
    
51. T. J. Larkin, Sandar Larkin. Communicating Change: Winning Employee Support for New Business Goals. – М.: , 0. – 0 с.
    
52. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
    
53. Russ Broeckelmann. Inventory Classification Innovation: Paving the Way for Electronic Commerce and Vendor Managed Inventory. – М.: , 0. – 0 с.
    
54. Andrew Seth, Geoffrey Randall. The Grocers. – М.: , 0. – 0 с.
    
55. Bernard T. Lewis, Richard Payant, Richard Payant. Facility Inspection Field Manual: A Complete Condition Assessment Guide. – М.: , 0. – 0 с.
    
56. Dana Muir, Dana Muir. A Manager's Guide to Employment Law: How to Protect Your Company and Yourself. – М.: Jossey-Bass, 2003. – 208 с.
    
57. Joy M. Greiner. Exemplary Public Libraries : Lessons in Leadership, Management, and Service (Libraries Unlimited Library Management Collection). – М.: , 0. – 0 с.
    
58. Ake Gronlund, Tuomo Kauranne, Frank Hartkamp, Olov Forsgren, Huberta Kritzenberger, Lars Albinsson, Ake Gronelund. Managing Electronic Services: A Public Sector Perspective (Practitioner Series (Springer-Verlag).). – М.: , 0. – 0 с.
    
59. Shannon Van Nostrand, Marsha Breeke. Temporary Sanity: Managing Today's Flexible Workforce. – М.: , 0. – 0 с.
    
60. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
61. Elizabeth D. Becker-Reems, Daniel G. Garrett. Testing the Limits of Teams: How to Implement Self-Management in Health Care. – М.: , 0. – 0 с.
    
62. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
    
63. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
64. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
65. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
66. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
67. Frederick E. Webster. Industrial Marketing Strategy, 3rd Edition. – М.: , 0. – 0 с.
    
68. M. W. Luke Chan. Sunzi's Art of War & Management Strategy. – М.: , 0. – 0 с.
    
69. Al Doran. E-Work Architect: How HR Leads the Way Using the Internet. – М.: , 0. – 0 с.
    
70. Andrew Kimber. Credit Risk: From Transaction to Portfolio Management (Securities Institute Global Capital Markets). – М.: , 2003. – 0 с.
    
71. Robert Johnston, Graham Clark. Service Operations Management: Improving Service Delivery. – М.: Prentice Hall, 2005. – 516 с.
    
72. J.H. Erik Andriessen. How to Manage Experience Sharing : From Organisational Surprises to Organisational Knowledge. – М.: , 2004. – 0 с.
    
73. Jack W. Plunkett. Plunkett's Financial Services Industry Almanac 2004: The Only Comprehensive Guide to the Financial Services Industry (Plunkett's Financial Services Industry Almanac). – М.: , 2003. – 0 с.
    
74. The International Guide to Management Consultancy: The Evolution, Practice and Structure of Management Consultancy Worldwide. – М.: , 2003. – 0 с.
    
75. International Encyclopedia of Hospitality Management. – М.: , 2005. – 0 с.
    
76. Herman E. Zaccarelli. Crisp: Training Managers to Train, Third Edition : Developing Diverse Talents (Crisp Fifty-Minute Books (Paperback)). – М.: , 2004. – 0 с.
    
77. William C. Ronco. The Partnering Solution: A Powerful Strategy For Managers, Professionals, And Employees At All Levels. – М.: , 2005. – 0 с.
    
78. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
    
79. Bernard T. Lewis. The Facility Manager's Emergency Preparedness Handbook. – М.: , 2005. – 0 с.
    
80. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
81. Akhil Sahai. Web Services in the Enterprise : Concepts, Standards, Solutions, and Management (Network and Systems Management). – М.: , 2005. – 0 с.
    
82. Bernard T. Lewis, Richard Payant. Facility Managers Maintenance Handbook. – М.: McGraw-Hill Professional Publishing, 2007. – 560 с.
    
83. David Alan Collier, James R. Evans. Operations Management: Goods, Service, and Value Chains (with CD-ROM). – М.: , 2006. – 864 с.
    
84. K. Alexander. Facilities Management. – М.: , 2004. – 192 с.
    
85. H. David Sherman, Joe Zhu. Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA). – М.: , 2006. – 328 с.
    
86. Peter H. Daly, Michael Watkins, Cate Reavis. The First 90 Days in Government: Critical Success Strategies for New Public Managers at All Levels. – М.: Harvard Business School Press, 2006. – 256 с.
    
87. The Handbook of Human Services Management. – М.: , 2008. – 544 с.
    
88. Ivanka Menken, Claire Engle, Jackie Brewster. ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management. – М.: , 2008. – 216 с.
    
89. Howard G. Birnberg. Project Management for Designers and Facilities Managers: Third Edition. – М.: , 2008. – 272 с.
    
90. Gerard Blokdijk, Ivanka Menken, Claire Engle. The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant. – М.: , 2008. – 124 с.
    
91. Ivanka Menken. Virtualization Architecture, Adoption and Monetization of Virtualization Projects using Best Practice Service Strategy, Service Design, Service Transition, ... and Continual Service Improvement Processes. – М.: , 2008. – 164 с.
    
92. Gerard Blokdijk, Ivanka Menken. Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action. – М.: , 2008. – 116 с.
    
93. Van Haren Publishing. Capacity Management. – М.: , 2009. – 170 с.
    
94. Brian Atkin, Adrian Brooks. Total Facilities Management. – М.: , 2009. – 328 с.
    
95. Basil Sawczuk. Marketing and Selling Professional Services in Architecture and Construction. – М.: , 2009. – 288 с.
    
96. Frank Booty. Facilities Management Handbook. – М.: , 2010. – 464 с.
    
97. Author Unknown. Facilities Management and the Business of Space. – М.: , 2010. – 272 с.
    
98. Steven C. Bell, Michael A. Orzen. Lean IT: Enabling and Sustaining Your Lean Transformation. – М.: Productivity Press, 2010. – 370 с.
    
99. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с.
    
100. Jane M. Wiggins. Facilities Manager?s Desk Reference. – М.: , 2010. – 568 с.
     
101. Brian Wood. Building Care. – М.: , 2003. – 208 с.
     
102. Sunil Shah. Sustainable Practice for the Facilities Manager. – М.: , 2007. – 320 с.
     
103. Peter Barrett. Facilities Management. – М.: , 2003. – 304 с.
     
104. Ian Sinclair. Electronic and Electrical Servicing - Level 3. – М.: , 2010. – 264 с.
     
105. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
     
106. Christopher Voss. Operations Management in Service Industries and the Public Sector. – М.: , 1985. – 328 с.
     
107. CCTA. Ccta: Facilities Management. – М.: , 1989. – 78 с.
     
108. The Handbook Of Program Management. – М.: , 2011. – 288 с.
     
109. Facility Manager'S Maintenance Handbook. – М.: , 2011. – 560 с.
     
110. Management Lessons From Mayo Clinic: Inside One Of The World’S Most Admired Service Organizations. – М.: , 2011. – 256 с.
     
111. Managing Health Services. – М.: , 2011. – 248 с.
     
112. The Facility Management Handbook. – М.: , 2011. – 436 с.
     
113. Ugochukwu Okonkwo. Criticality Spare Parts Inventory Management. – М.: LAP Lambert Academic Publishing, 2011. – 252 с.
     
114. Diego Palano. Management of a high mix production system with interdependent demands. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
115. Jibin Johnson. Role of Line Delivery Performance in Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
116. Md. Hassan Nawazis. Fire safety management of apparel industries in Bangladesh. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
117. Michael Dibley. An intelligent system for facility management. – М.: LAP Lambert Academic Publishing, 2013. – 312 с.
     
118. Olufemi Durodola. Management of Hotel Properties in South-Western Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 344 с.
     
119. Mirkuzie Woldie. Health System Decentralization in a Resource Poor Setting. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
120. Jose Falogme. Management of Student Services: A New Paradigm. – М.: LAP Lambert Academic Publishing, 2012. – 256 с.
     
121. Andreas Haber. Remote service discovery and control. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
122. Ganna Frankova. Engineering Business Processes with Service Level Agreements. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
123. Hami Khosravi Sereshki and Jingwen Wang. How to implement ITIL successfully?. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
124. Grace Ikirimat Odeke. Local Development Grants’ Management and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
125. Amir Haghbin Shomali,Kamarulzaman Bin Ab Aziz and Mehdi Mohammadi Poorangi. Success Factors for the Establishment of a Cloud Computing Sector. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
     
126. Martin Dandira. A Review of Risk Management: Financial Services Sector in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
127. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
128. Ronald Chepkilot. Motivational Strategies for Public Sector Workers in Kenya. – М.: LAP Lambert Academic Publishing, 2014. – 296 с.
     
129. Abiodun Ogunola. Management Styles, Organizational Communication & Job Performance. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
130. Aatish Thakur. Business Process Management. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
131. Alexia Mary Tzortzaki. Knowledge Management in Service Organizations. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
     
132. Zdzislaw Jan Bochynski. COMPUTERIZED FACILITY MANAGEMENT SYSTEMS. – М.: LAP Lambert Academic Publishing, 2009. – 92 с.
     
133. Ibrahim Krasniqi. Waste Management Action Plan for the Municipality of Prishtina. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
134. Vincent Osa Aghayere and Walter Idada. Accountability and Transparency in the Nigerian Public Service. – М.: LAP Lambert Academic Publishing, 2013. – 368 с.
     
135. Siti Uzairiah Mohd Tobi. Social Enterprise Applications in Urban Facilities Management Setting. – М.: LAP Lambert Academic Publishing, 2012. – 368 с.
     
136. Gabriel Olorunkoya. Determination of Employees' Pay Levels in the Nigerian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
137. Chittaranjan Hota. Quality of Service in IPVPNs. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
138. Doaa Mohammed Helal. Achieving Architectural Design Efficiency through Facility Management. – М.: LAP Lambert Academic Publishing, 2014. – 236 с.
     
139. Puvaneswary Thanaraju,Hishamuddin M.Ali and Thanaraju Veerappan. Establishing Facilities Management Agreed Service Level. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
140. Sarah Bolitho and Paul Conway. The Complete Guide to Fitness Facility Management. – М.: , 2015. – 208 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
6. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
9. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
10. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
11. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
12. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
13. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
14. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
15. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
16. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
17. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
18. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
19. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
20. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
21. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
22. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
23. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.