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Результаты поиска Лучшие результаты Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с. Sharon Ting, Peter Scisco. The CCL Handbook of Coaching: A Guide for the Leader Coach (J-B CCL (Center for Creative Leadership)). – М.: , 2006. – 496 с. David E. Goldberg. The Entrepreneurial Engineer. – М.: , 2006. – 224 с. Keith Dawson. The Call Center Handbook. – М.: , 2010. – 0 с. Дополнительные результаты R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с. Patrick M. Georges. The Manager's Handbook: The MBA Student's Companion. – М.: , 2012. – 116 с. Randolph W. Cameron. The Minority Executives' Handbook: The Complete Guide to Career Success in Today's Culturally Diverse Workforce. – М.: , 0. – 0 с. Antony Iozzi. The Personal Success Handbook: How to Achieve Personal Excellence, and Lead Yourself to Wealth, Health and Happiness. – М.: , 0. – 0 с. Tony Iozzi. The Personal Success Handbook: Your Personal Guide for Achieving a Wealthy, Happy and Successful Life. – М.: , 0. – 0 с. Stephen Coscia. Tele-Stress - Relief For Call Center Stress Syndrome. – М.: , 0. – 0 с. Helen Cunningham, Brenda Greene. The Business Style Handbook: An A-to-Z Guide for Writing on the Job with Tips from Communications Experts at the Fortune 500. – М.: McGraw-Hill, 2002. – 286 с. Ann Poe. The McGraw-Hill Handbook of More Business Letters. – М.: , 0. – 0 с. Christopher Hunt, Scott Scanlon. The Career Navigation Handbook. – М.: , 0. – 0 с. Stacy Zemon, Zemon. The Mobile DJ Handbook: How to Start & Run a Profitable Mobile Disc Jockey Service, Second Edition. – М.: , 0. – 0 с. John C., Md. Lilly, Phillip Bailey Lilly, Tom Robbins. The Quiet Center. – М.: , 0. – 0 с. Tracy Daniel Connors. The Volunteer Management Handbook. – М.: , 0. – 0 с. The Employment Interview Handbook. – М.: Sage Publications, 1999. – 432 с. Adam Jolly. The European Business Handbook 2003 (European Business Handbook). – М.: , 0. – 0 с. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с. George Jabbour, Phillip Budwick. The Option Trader Handbook : Strategies and Trade Adjustments (Wiley Trading). – М.: , 0. – 0 с. Stefano Lavinio. The Hedge Fund Handbook: A Definitive Guide for Analyzing and Evlaluating Alternative Investments. – М.: , 0. – 0 с. Dan Rottenberg. The Inheritor's Handbook: A Definitive Guide for Beneficiaries (Bloomberg Personal Bookshelf). – М.: , 0. – 0 с. Richard C. Dorf. The Technology Management Handbook. – М.: , 0. – 0 с. Thomas W. Malone, Kevin Crowston, George A. Herman. Organizing Business Knowledge: The Mit Process Handbook. – М.: , 0. – 0 с. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с. Mary J. Cronin. The Internet Strategy Handbook. – М.: , 0. – 0 с. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. John E. Bauer, Grace L. Duffy, Russ Westcott. The Quality Improvement Handbook. – М.: , 0. – 0 с. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с. Aubrey Wilson. The Marketing Audit Handbook: Tools, Techniques & Checklists to Exploit Your Marketing Resources (+ СD-ROM). – М.: Kogan Page, 2002. – 306 с. Pamela L. Alreck, Robert B. Settle. The Survey Research Handbook. – М.: , 0. – 0 с. Daniel Goodwin, Richard Rusdorf, Barbara McNichol. The Landlord's Handbook : A Complete Guide to Managing Small Investment Properties (Landlord's Handbook). – М.: , 0. – 0 с. Barbara L. McCombs, Jo Sue Whisler. The Learner-Centered Classroom and School : Strategies for Increasing Student Motivation and Achievement (Jossey-Bass Education Series). – М.: , 0. – 0 с. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с. Александра Самолюбова. Call Center на 100%. Практическое руководство по организации Центра обслуживания вызовов. – М.: Альпина Паблишер, 2010. – 352 с. Fran Rees. The Facilitator Excellence Handbook (Pfeiffer Essential Resources for Training and HR Professiona). – М.: , 2005. – 0 с. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с. James L. Creighton. The Public Participation Handbook : Making Better Decisions Through Citizen Involvement. – М.: , 2005. – 0 с. Michael Spadaccini. The Essential Corporation Handbook (PSI Successful Business Library (Paperback)). – М.: , 2005. – 640 с. The Interior Design Handbook '2006. Пространство и Стиль. Справочник-путеводитель по российским компаниям и представительствам. Выпуск 6. – М.: , 2005. – 544 с. Linda Gordon Howard. The Sexual Harassment Handbook. – М.: , 2007. – 223 с. The Credit Market Handbook: Advanced Modeling Issues (Wiley Finance). – М.: , 2006. – 256 с. Joseph L. Cavinato. The Supply Mangement Handbook, 7th Ed. – М.: , 2006. – 1000 с. Art Feinglass. The Public Relations Handbook for Nonprofits: A Comprehensive and Practical Guide. – М.: , 2005. – 336 с. Tamara Monosoff. The Mom Inventors Handbook: How to Turn Your Great Idea into the Next Big Thing. – М.: , 2005. – 256 с. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с. Roy W. Poe. The McGraw-Hill Handbook of Business Letters. – М.: McGraw-Hill, 2005. – 224 с. M. L. Stein, Susan Paterno, R. Christopher Burnett. The Newswriter's Handbook Introduction to Journalism. – М.: , 2006. – 336 с. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с. Patrick L. Anderson, Scott D. Watkins. The State Economic Handbook 2009. – М.: , 2008. – 288 с. Ibp Usa. Uk Department for Transport, Local Government And the Regions (Dtlr) Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с. Ibp Usa. United States The FBI Academy Handbook (World Business and Investment Opportunities Library) (World Business and Investment Opportunities Library). – М.: , 2008. – 300 с. Barry Cushway. The Employer's Handbook: An Essential Guide to Employment Law, Personnel Po. – М.: , 2008. – 400 с. Ibp Usa. Global Business Lawyer Associations and Arbitration Centers Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с. Ibp Usa. Doing Business with the United Nations Handbook (World Business and Investment Library). – М.: , 2008. – 300 с. Sharon Armstrong and Barbara Mitchell. The Essential HR Handbook: A Quick and Handy Resource for Any Manager or HR Professional. – М.: Career Press, 2008. – 256 с. Ibp Usa. Arab Lobby in the United States Handbook: Organization, Operations, Performance (World Strategic and Business Information Library). – М.: , 2008. – 300 с. Ibp Usa. Cooperation Council for the Arab States of the Gulf (GCC) Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с. Ibp Usa. European Union at the United Nations Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с. Ibp Usa. The Arctic Council Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с. David A. O'Brien. The Navigator's Handbook. – М.: , 2008. – 196 с. Karen Raugust, The Editors of The Licensing Letter. The Licensing Business Handbook Seventh Edition. – М.: , 2008. – 282 с. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с. CFP CPA MBA Jeffrey S. Froshman. The Complete Financial Handbook for the Newly Divorced. – М.: , 2009. – 108 с. CFP CPA MBA Jeffrey S. Froshman. The Complete Financial Handbook for the Newly Divorced. – М.: , 2009. – 108 с. Robert Lamb. Improving Your Bottom Line Through The Contact Center. – М.: , 2010. – 154 с. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с. Jo Owen. The Leadership Skills Handbook: 50 Key Skills from 1,000 Leaders. – М.: Kogan Page, 2007. – 214 с. Alison Kwok. The Green Studio Handbook. – М.: , 2010. – 392 с. The Emirates Center for Strategic Studies and Research. The Information Revolution and the Arab World: Its Impact on State and Society. – М.: I. B. Tauris, 1998. – 236 с. Ruth Cullen. The Little Green Handbook: 145 Simple Steps to Save the Planet (Little Black Book) (Little Black Book). – М.: , 2008. – 160 с. Johns Hopkins Hospital, Jason W. Custer, Rachel E. Rau, Carlton K. Lee. The Harriet Lane Handbook: Mobile Medicine Series, Expert Consult: Online and Print (Harriet Lane Handbook). – М.: , 2008. – 1184 с. Jyrki T. J. Penttinen, Petri Jolma, Erkki Aaltonen, Jani Vare. The DVB-H Handbook: The Functioning and Planning of Mobile TV. – М.: John Wiley and Sons, Ltd, 2010. – 272 с. The Audit Committee Handbook. – М.: , 2010. – 400 с. Karen Lawson. The Trainer?s Handbook. – М.: , 2008. – 360 с. Joseph Sugarman. The Adweek Copywriting Handbook. – М.: , 2007. – 360 с. Jeff Foster. The Green Screen Handbook. – М.: , 2010. – 384 с. Wai Kai Chen. The Electrical Engineering Handbook. – М.: , 2010. – 1018 с. Gerald L. Kovacich. The Manager's Handbook for Corporate Security. – М.: , 2010. – 463 с. N. Edward Walker. The Design Analysis Handbook. – М.: , 2010. – 264 с. I.E. Frank. The Data Analysis Handbook. – М.: , 2010. – 0 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 2010. – 137 с. Keith Dawson. The Call Center Handbook. – М.: , 2010. – 0 с. Kirk Barber. The Wedding Video Handbook. – М.: , 2010. – 288 с. Madeline Bodin. The Call Center Dictionary. – М.: , 2010. – 227 с. Ross C Mackay. The Practical Pumping Handbook. – М.: , 2010. – 384 с. PETER JARVIS. The Essential Television Handbook. – М.: , 2010. – 224 с. Elizabeth Trinder. The Adoption Reunion Handbook. – М.: , 2004. – 174 с. Dr Victor Rudenno. The Mining Valuation Handbook. – М.: , 2009. – 448 с. Caleb Kelly. The Wireless Data Handbook. – М.: , 2009. – 392 с. Barrie R Cassileth. The Alternative Medicine Handbook. – М.: , 1998. – 0 с. Jeff Szymanski. The Perfectionist?s Handbook. – М.: , 2011. – 272 с. Dc Mcgoon. Mcgoon: The Parkinson?s Handbook (cloth). – М.: , 1991. – 176 с. Meg Calkins. The Sustainable Sites Handbook. – М.: , 2011. – 496 с. The Jossey–Bass Handbook of Nonprofit Leadership and Management. – М.: , 2010. – 880 с. The Career Navigation Handbook. – М.: , 2004. – 210 с. Urban Design. The Urban Design Handbook – Techniques & Working Methods. – М.: , 2003. – 208 с. John H Diepold. Evolving Thought Field Therapy – The Clinician?s Handbook of Diagnosis, Treatment and Theory. – М.: , 2004. – 340 с. S Wise. The Interface Engine Handbook. – М.: , 2001. – 352 с. John S. Dacey. The Safe Child Handbook. – М.: , 2006. – 224 с. Stanley Shell. The PC Data Handbook. – М.: , 1993. – 234 с. Jon Mitchell. The Account Handler Handbook. – М.: , 2006. – 256 с. K. H. Spencer Pickett. The Internal Auditing Handbook. – М.: , 2003. – 802 с. Alan Berg. The Official Sakai Handbook. – М.: , 2009. – 408 с. William P. Olsen. The Anti–Corruption Handbook. – М.: , 2010. – 192 с. The American Institute of Architects. The Architect?s Handbook of Professional Practice. – М.: , 2003. – 184 с. James G. Janossy. Practical TSO/ISPF for Programmers and the Information Center. – М.: , 1988. – 270 с. G. Jack Bologna. The Accountant?s Handbook of Fraud and Commercial Crime. – М.: , 1994. – 108 с. The Employee Termination Handbook. – М.: , 1986. – 414 с. RC SS KUTIE. Kutie I/m ?(tm)? For ?individualized Learning Guid Es? T/a The Wiley ?office Handbook? 2ed. – М.: , 1984. – 78 с. Paula James. The Divorce Mediation Handbook. – М.: , 1997. – 240 с. Louis Braiotta Jr. The Audit Committee Handbook. – М.: , 1994. – 432 с. Ea Wallis Budge. The Mummy – a Handbook of Egyptian Funerary Archaeology. – М.: , 1987. – 538 с. C LASTER. Laster: The Beginner?s Handbook Of Amateur ?radio? 2ed(pr Only). – М.: , 1988. – 432 с. Ea Wallis–budge. The Mummy – a Handbook of Egyptian Funerary Archaeology (Paper). – М.: , 1987. – 526 с. John C. Redding. The Radical Team Handbook. – М.: , 2000. – 256 с. John Dixon. The Shock Absorber Handbook. – М.: , 2007. – 432 с. T.v.f Brogan. The New Princeton Handbook of Poetic Terms (Paper). – М.: , 1994. – 356 с. The Vertical Transportation Handbook. – М.: , 2010. – 624 с. Patrick Conlon. The Essential Hospital Handbook – What You Need To Know About Caring For Someone You Love. – М.: , 2009. – 288 с. Patrick Conlon. The Essential Hospital Handbook – What You Need to Know about Caring for Someone You Love. – М.: , 2009. – 288 с. Malcolm Warner. This Other Eden – Paintings from the Yale Center for British Art. – М.: , 1998. – 220 с. American Institute of Architects. The Architect?s Handbook of Professional Practice. – М.: , 2008. – 1040 с. MJ Gale. The VHF GMDSS Handbook. – М.: , 1998. – 64 с. K. H. Spencer Pickett. The Internal Auditing Handbook. – М.: , 1997. – 656 с. Andrew Chambers. The Operational Auditing Handbook. – М.: , 2010. – 900 с. G. Jack Bologna. The Accountant?s Handbook of Fraud and Commercial Crime. – М.: , 1995. – 220 с. Stephen Gorman. The Winter Camping Handbook – Wilderness Travel and Adventure in the Cold Winter Months. – М.: , 2007. – 224 с. George Jabbour. The Option Trader Handbook. – М.: , 2004. – 352 с. The Schomburg Center for Research in Black Culture. The Black New Yorkers. – М.: , 2001. – 480 с. The American Institute of Architects. The Architect?s Handbook of Professional Practice Update 2004. – М.: , 2004. – 176 с. The American Institute of Architects. The Architect?s Handbook of Professional Practice. – М.: , 2001. – 1008 с. Edited by Lance A. Berger, Dorothy R. Berger. The Talent Management Handbook: Creating a Sustainable Competitive Advantage by Selecting, Developing, and Promoting the Best People. – М.: McGraw-Hill Book Company, Inc., 2011. – 576 с. Duysal Askun Celik. Call Centers' Quality of Working Life. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Virginia Evans, Jenny Dooley, Sarah Miranda. Career Paths: Call Centers: Student's Book 1. – М.: Express Publishing, 2013. – 40 с. Лучшие результаты Ничего не найдено Дополнительные результаты Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С. Машарипов, "Управление персоналом", N 16, август 2010 г. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008. Образцы работ
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Екатерина Я защитила диплом после вашего сопровождения на 5))!!!Ура!!!Спасибо Вам за помощь, приятно было с Вами работать.)
