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Результаты поиска Лучшие результаты Rosanne D'Ausilio. Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition). – М.: , 0. – 0 с. Дополнительные результаты Richard Houston. The Great Property Ponzi Scam: Unlock the truth, educate yourself, and protect your investments. – М.: , 2012. – 84 с. Bob Johansen and Institute for the Future. Get There Early: Sensing the Future to Compete in the Present. – М.: , 2012. – 408 с. Pencom International Staff, Deborah Henckel. Pump Up Your Profits: 52 Cost-Saving Ideas to Build Your Bottom Line (52 Ways Series). – М.: , 0. – 0 с. Graciela Castellanos. Getting Started II, The Basics for Starting-up your own Business. – М.: , 2012. – 62 с. Anthony Robbins. Awaken the Giant Within: How to Take Immediate Control of Your Mental, Emotional, Physical, and Financial. – М.: , 1991. – 540 с. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с. Philip J. Kaplan. F'd Companies: Spectacular Dot-Com Flameouts. – М.: , 0. – 0 с. Liz Davenport. Order from Chaos: A Six-Step Plan for Organizing Yourself, Your Office, and Your Life. – М.: , 0. – 0 с. Robin A. Sheerer. No More Blue Mondays: Four Keys to Finding Fulfillment at Work. – М.: , 0. – 0 с. Stephen Coscia. Tele-Stress - Relief For Call Center Stress Syndrome. – М.: , 0. – 0 с. Elizabeth Danziger. Get to the Point! Painless Advice for Writing Memos, Letters and E-mails Your Colleagues and Clients Will Understand. – М.: , 0. – 0 с. Tony Jeary, Kim Dower, J. E. Fishman. Life Is a Series of Presentations: 8 Ways to Punch Up Your People Skills at Work, at Home, Anytime, Anywhere. – М.: Fireside, 0. – 304 с. Patrick Combs, Jack Canfield. Major in Success: Make College Easier, Fire Up Your Dreams, and Get a Very Cool Job. – М.: , 0. – 0 с. Elaine Biech, Elaine Biech. The Consultant's Quick Start Guide: An Action Plan for Your First Year in Business. – М.: , 0. – 0 с. Kenneth N. Wexley, Gary P. Latham. Developing and Training Human Resources in Organizations (3rd Edition). – М.: , 0. – 0 с. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с. Christopher P. Neck, Charles C. Manz, T.L. Mitchell, Emmet C. Thompson. Fit to Lead : The Proven 8-Week Solution for Shaping Up Your Body, Your Mind, and Your Career. – М.: , 0. – 0 с. Dave Anderson. Up Your Business! 7 Steps to Fix, Build, or Stretch Your Organization. – М.: Wiley Publishing, Inc, 2003. – 270 с. Bob Pike, Lynn Solem. 50 Creative Training Openers and Energizers: Innovative Ways to Start Your Training with a Bang!. – М.: Jossey-Bass, 2000. – 164 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с. Marlene Caroselli. Great Session Openers, Closers, and Energizers: Quick Activities for Warming Up Your Audience and Ending on a High Note. – М.: , 0. – 0 с. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с. Rosanne D'Ausilio. Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition). – М.: , 0. – 0 с. Ron Kaufman. Up Your Service Insights. – М.: , 0. – 0 с. Bob Urichuck. Up Your Bottom Line. – М.: , 0. – 0 с. Chris Dewinter. Selling By Telephone. – М.: , 0. – 0 с. B. R Gordon, B.R. Gordon. How To Get $500 From Telemarketers When They Won't Stop Calling You!. – М.: , 0. – 0 с. Mark W. Curran. Sell Your Music : How To Profitably Sell Your Own Recordings Online. – М.: , 0. – 0 с. Todd Bierman, Nathaniel Wice. The Guerrilla Guide to Credit Repair: How to Find Out What's Wrong With Your Credit Rating-And How to Fix It. – М.: , 0. – 0 с. Randall E. Majors, Joan Marie Yamasaki. "Is this going to be on the Test?" and Ten Other Questions That Can Save Your College Career (3rd Edition). – М.: , 0. – 0 с. Entrepreneur Magazine. Entrepreneur Magazine : Making Money with Your Personal Computer (Entrepreneur Magazine). – М.: , 0. – 0 с. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с. Александра Самолюбова. Call Center на 100%. Практическое руководство по организации Центра обслуживания вызовов. – М.: Альпина Паблишер, 2010. – 352 с. William Huss. Start Your Own Law Practice (Open for Business). – М.: Sphinx Publishing, 2005. – 256 с. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с. Rosanne D'Ausilio. Wake Up Your Call Center: Humanize Your Interaction Hub. – М.: , 2005. – 0 с. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с. Steve Love. Understanding Mobile Human-Computer Interaction, First Edition (Information Systems Series (ISS)). – М.: , 2005. – 0 с. Molly Holzchlag. Design Your Own E-Shop : Creating & Promoting Successful Small Business Sites (Dyo). – М.: , 2004. – 0 с. Issues of Human Computer Interaction. – М.: , 2004. – 0 с. David Sterling Showalter. Take Charge! Proven Strategies To Improve Your Business And Reclaim Your Life Today!. – М.: , 2003. – 0 с. Jeff Michael. Repair Your Credit and Knock Out Your Debt. – М.: , 2004. – 0 с. Arnold D. Fredrick. Trash Your Debt : A Real-Life Story and How-To Guide for Getting Out of Debt and Becoming Financially Stable. – М.: , 2005. – 0 с. Tripp Friedler. Free Gulliver: Six Swift Lessons In Life Planning. – М.: , 2005. – 0 с. Robin Leonard. Bankruptcy: Is It the Right Solution to Your Debt Problems? Second Edition. – М.: , 2004. – 0 с. Carol Anne Carroll. Start Your Own Home Business In No Time (In No Time). – М.: Que, 2004. – 264 с. Roy A. Young, Allen M. Weiss, David W. Stewart. Marketing Champions: Practical Strategies for Improving Marketing's Power, Influence and Business Impact. – М.: John Wiley and Sons, Ltd, 2006. – 270 с. Dave Anderson. Up Your Business!: 7 Steps to Fix, Build, or Stretch Your Organization. – М.: , 2007. – 320 с. Joe Laredo. Renovating & Maintaining Your French Home, Third Edition: A Survival Handbook. – М.: , 2007. – 308 с. Robert Buttrick. Project Workout: A Toolkit for reaping the rewards from all your business projects (3rd Edition). – М.: , 2005. – 536 с. Bryan Eisenberg, Jeffrey Eisenberg, Lisa T. Davis. Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing. – М.: , 2006. – 240 с. Paul Hannam, John Selby. Take Charge of Your Mind: Core Skills to Enhance Your Performance, Well-Being, and Integrity at Work. – М.: , 2006. – 248 с. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с. Stephen Fishman. Deduct It! Lower Your Small Business Taxes. – М.: , 2006. – 250 с. Jason Rich. Dirty Little Secrets from the Credit Bureaus: How to Clean Up Your Credit Report and Boost Your Credit Score. – М.: , 2006. – 176 с. Peter Fingar. Extreme Competition: Innovation And the Great 21st Century Business Reformation. – М.: , 2006. – 222 с. Loretta LaRoche. Squeeze the Day: 365 Ways to Bring Joy and Juice Into Your Life. – М.: Hay House, 2006. – 387 с. Russell Robb. Buying Your Own Business: Bullets: * Identify Opportunities, * Analyze True Value, * Negotiate the Best Terms, * Close the Deal. – М.: , 2008. – 352 с. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с. Jacquelyn Lynn. Start Your Own Public Relations Business (Start Your Own...). – М.: , 2009. – 0 с. Ryan O'Keefe. Making Money in Forex: Trade Like a Pro Without Giving Up Your Day Job (Wiley Trading). – М.: , 2010. – 222 с. Nick Holliday. Internet Marketing for Orthodontists: The Only Click-by-Click Guide Book to Market, Promote, and Advertise your Orthodontic Practice Online Using Google, ... Search Engine Optimization (SEO), and More. – М.: , 2010. – 130 с. Tom Reed. How to Produce Your Own Seminar!. – М.: , 2010. – 76 с. K M S Publishing.com. Opening And Running Your Own Successful Tattoo Studio: Cash In On The Art Of Tattooing By Opening Up Your Very Own Popular In-Demand Tattoo Parlor. – М.: , 2010. – 62 с. K M S Publishing.com. Outsourcing Your Business For Higher Profits: Learn The Secret To Business Outsourcing And Increase Your Income While Freeing Up Your Time With This Outsourcing Strategy!. – М.: , 2010. – 70 с. Wake Up Women: BE Happier, Healthier & Wealthier. – М.: , 2010. – 208 с. Brently Clemantin. How To Start A Successful Online Business Even If You Have A Limited Budget & Have No Experience!: Secrets To Making Your Dream Of Owning A Business A ... It At A Very Low Cost Revealed (Volume 1). – М.: , 2010. – 122 с. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с. Deep South Regional Humanities Center at Tulane University. Waking Up to War: The Shock of Pearl Harbor (Southern Voices Audio Series). – М.: , 2004. – 0 с. William Pennington. Pick Up Your Parrots and Monkeys... : The Life of a Boy Soldier in India - A Brilliant Memoir of the Last Days of the Raj (Cassell Military Trade Books). – М.: , 2003. – 352 с. Kent L. Norman. Cyberpsychology: An Introduction to Human-Computer Interaction. – М.: Cambridge University Press, 2008. – 448 с. Jeff J. Ankney, Bruce J. Colbert. Anatomy & Physiology for Health Professions: An Interactive Journey (2nd Edition). – М.: , 2010. – 648 с. M.G. Helander. Handbook of Human-Computer Interaction. – М.: , 2010. – 0 с. Steve Love. Understanding Mobile Human-Computer Interaction. – М.: , 2010. – 224 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 2010. – 137 с. Keith Dawson. The Call Center Handbook. – М.: , 2010. – 0 с. Madeline Bodin. The Call Center Dictionary. – М.: , 2010. – 227 с. M.G. Helander. Handbook of Human-Computer Interaction. – М.: , 2010. – 0 с. Lester R Brown. Who Will Feed China? – Wake–Up Call for a Small Planet. – М.: , 1996. – 164 с. Emilio F Moran. Seeing the Forest and the Trees – Human–Enviroment Interactions in Forest Ecosystems. – М.: , 2005. – 504 с. Schlossberg. The Johns Hopkins Atlas of Human Functional Anatom y, third edition, revised and expanded. – М.: , 1986. – 0 с. Schlossberg. The Johns Hopkins Atlas of Human Functional Anatom y, third edition, revised and expanded. – М.: , 1985. – 0 с. Troy Waugh. Power Up Your Profits. – М.: , 2005. – 368 с. Lev Alburt. Building Up your Chess – The Art of Accurate Evaluation & Other Winning Techniques. – М.: , 2002. – 368 с. Isadore Jackson. Jackson: Wake Up Dead Man: Afro–american Worksongs From Texas Prisons (paper). – М.: , 1974. – 326 с. Emilio F Moran. Seeing the Forest and the Trees – Human–Enviroment Interactions in Forest Ecosystems. – М.: , 2005. – 504 с. Jeremy Dorau. The Nikon D200 Dbook – Your Interactive Guide to SLR Photography with the Nikon D200 Camera +CD. – М.: , 2007. – 500 с. Schlossberg. The Johns Hopkins Atlas of Human Functional Anatom y, first edition. – М.: , 1976. – 0 с. Schlossberg. The Johns Hopkins Atlas of Human Functional Anatom y, first edition. – М.: , 1976. – 0 с. LINDA. Upgrade Your Own PC, 2nd Edition. – М.: , 1998. – 480 с. Lendal H. Kotschevar. Dittmer/Cost Control 8th Edition PKG + Kotschevar/Management by Menu 3rd Edition PKG + Fischer/At Your Service SET. – М.: , 2005. – 0 с. Dave Anderson. Up Your Business!. – М.: , 2007. – 320 с. Sivasailam Thiagarajan. Jolts! Activities to Wake Up and Engage Your Participants. – М.: , 2011. – 272 с. Bonnie A Nardi. Context & Consciousness – Activity Theory & Human–Computer Interaction. – М.: , 1996. – 414 с. Dr. Jonathan Lazar. Research Methods in Human–Computer Interaction. – М.: , 2009. – 446 с. J. K. Lasser. J.K. Lasser?s Your Income Tax Professional Edition 2009. – М.: , 2009. – 1024 с. Real Bergevin. Call Center fur Dummies. – М.: , 2007. – 388 с. Madelyn Burley–Allen. Listening: The Forgotten Skill, Second Edition and Managing Assertively: How to Improve Your People Skills, Second Edition Set. – М.: , 1995. – 418 с. Jim Mellon. Wake Up!. – М.: , 2005. – 300 с. Terry Moss. Chandler Wakes Up. – М.: , 2011. – 282 с. Sandler. Fix Your Own PC, 5th Edition. – М.: , 1998. – 544 с. John M Carroll. Interfacing Thoughts – Cognitive Aspects of Human– Computer Interaction. – М.: , 2003. – 388 с. John Carroll. Making Use – Scenario–Based Design of Human – Computer Interactions. – М.: , 2000. – 382 с. Manuel Imaz. Designing with Blends – Conceptual Foundations of Human–Computer Interaction and Software Engineering. – М.: , 2007. – 224 с. Interactions I. Interactions Mosaic 5E Grammar Student Book (Interactions 1). – М.: , 2007. – 0 с. Interactions Ii. Interactions Mosaic 5E Grammar Student Book (Interactions 2). – М.: , 2007. – 0 с. Interactions I. Interactions Mosaic 5E Writing Student Book (Interactions 1). – М.: , 2007. – 0 с. Interactions Ii. Interactions Mosaic 5E Writing Student Book (Interactions 2). – М.: , 2007. – 0 с. Wake Up Now. – М.: , 2011. – 224 с. How To Plan, Contract, And Build Your Own Home, Fifth Edition. – М.: , 2011. – 912 с. Natalie Schorr. Tune Up Your French (+ MP3). – М.: McGraw-Hill, 2009. – 272 с. Beef Up Your Brain: The Big Book Of 301 Brain-Building Exercises, Puzzles And Games!. – М.: , 2011. – 336 с. Awaken Your Strongest Self. – М.: , 2011. – 256 с. Wake Up Now. – М.: , 2011. – 240 с. Lewis Lansford. Market Leader: Upper Intermediate : Business English Test File. – М.: Pearson Education, 2011. – 44 с. Herbert Puchta. Top up Your English 1 (+ CD). – М.: Helbling Languages, 2011. – 48 с. David Cotton, David Falvey, Simon Kent. Market Leader: Intermediate: Business English Course Book (аудиокурс на 2 CD). – М.: Pearson Longman, Pearson Education Limited, 2010. – с. Judy Lake, Kathleen Hackett. The Lampshade Lady's Guide to Lighting Up Your Life. – М.: Potter Craft, 2009. – 160 с. Sam Harris. Waking Up: A Guide to Spirituality without Religion. – М.: Transworld Publishers, 2014. – 256 с. Jananee R. K. Non-Contact Human Computer Interaction. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Hari Krishnan R. Developing an 8 DoF Humanoid and Achieving Human Robot Interaction. – М.: LAP Lambert Academic Publishing, 2012. – 72 с. Shaik Khaja Peer. Practices in the Design of Human-Computer Interaction. – М.: LAP Lambert Academic Publishing, 2013. – 256 с. Abadal-Salam T. Hussain. Human-Machine Interaction By Tracking Hand Movements. – М.: LAP Lambert Academic Publishing, 2013. – 220 с. Samuel Abaidoo. The Role of Environmental Ethics in Human-Nature Interaction. – М.: LAP Lambert Academic Publishing, 2009. – 192 с. Duysal Askun Celik. Call Centers' Quality of Working Life. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Aloma Amade. Aristotle and Orthos Logos. – М.: LAP Lambert Academic Publishing, 2012. – 380 с. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Fatima Elsheikh. Wake up your students to learn. – М.: LAP Lambert Academic Publishing, 2014. – 60 с. David A. Jank. Human-Information Interaction and the Information Dyad. – М.: Scholars' Press, 2014. – 560 с. Mahmoud Elmezain and Ayoub Al-Hamadi. Human-Computer Interaction: Gesture Spotting and Recognition. – М.: LAP Lambert Academic Publishing, 2014. – 168 с. Christopher Golby. Pinpointing Music Tastes Through Human Computer Interaction. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Wake up and Cook. – М.: , 2015. – 240 с. Virginia Evans, Jenny Dooley, Sarah Miranda. Career Paths: Call Centers: Student's Book 1. – М.: Express Publishing, 2013. – 40 с. Лучшие результаты Ничего не найдено Дополнительные результаты Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007. Human Resources великолепная область для работы, в мире таких интересных направлений немного. интервью с И.Г. Залюбовским, генеральным директором НПО "Эталон", экспертом палаты по информационной политике при правительстве Москвы, разработчиком уникальных алгоритмов управления персоналом, доктором психологических наук, профессором. "Управление персоналом", № 20, октябрь 2007. Глобальный start-up. А. Баганов, "Консультант", № 17, сентябрь 2007. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006. Вчера мы управляли рабочими процессами, а сегодня - талантами. интервью с Т. Стокхемом, исполнительным директором Human Capital Institute. "Управление персоналом", № 18, сентябрь 2006. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006. Число компаний, которые хотят все сразу и задешево, меньше не становится. интервью с Т. Стельмашенко, генеральным директором компании Human Capital. "Управление персоналом", № 19, октябрь 2005. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005. Человечество на пороге новой эпохи: Human Age. Ф. Кугел, "Кадровая служба и управление персоналом предприятия", N 6, июнь 2011 г. Человечество на пороге новой эпохи - HUMAN AGE. интервью с Ф. Кугел, вице-президентом и управляющим директором кадровой корпорации Manpower по России и СНГ. "Консультант", N 11, июнь 2011 г. Таланты - это эксклюзив!. интервью с Ф. Хиллельсоном, основателем и генеральным директором Novare Human Capital, Швеция. "Управление персоналом", N 1, январь 2011 г. Рекрутмент - "MODUS VIVENDI". интервью с В. Фоминым, главой консалтинговой компании Human Capital. "Управление персоналом", N 21, ноябрь 2010 г. 2009-й стал в России годом стремительной деградации всей области Human Resource. И. Залюбовский, "Управление персоналом", № 24, декабрь 2009. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008. Образцы работ
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Ирина Я наконец защитилась, на 4 :)) Ему всё это время было интересно узнать где предел наших возможностей!!! Это он сам сказал!!! Спросил не бухгалтером ли я случайно работаю, что подход к курсовику только с финансовой точки зрения, что лишь бы всё посчитать!!! как-будто не сам этого хотел!!! СПАСИБО ВАМ ОГРОМНОЕ ЕЩЁ РАЗ!!! ОГРОМНОЕ ЧЕЛОВЕЧЕСКОЕ СПАСИБО!!!
