Результаты поиска

Лучшие результаты

1. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
   
2. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
   
3. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
   
4. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
   
5. Upendra Singh Panwar. Customer Satisfaction Perceptive. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
   
6. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
   
7. Marina Karaeva. Employee satisfaction and service performance in banking sector. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
   
8. Mesfin Abebe. Customer satisfaction on sisa card service:dashen bank (Ethiopia). – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
   
9. S. Rita and V. Ganesan. Quality Enhancements In Prime Service Sectors. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
   
10. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
11. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
12. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
13. Zeenat Murtaza. Antecedents of Service Recovery Performance. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
14. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
15. Davood Manzoor,Alireza Miremadi and Hamid Boostani Golestani. Mobile Banking Services in Financial Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
16. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
    
17. Shamaila Gull and Rauf Alam. Effects of CSR on Customer Retention in Different Sectors of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
18. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
    
19. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
20. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
21. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
22. Manvinder Singh Pahwa. Performance Appraisal of Innovative Banks. – М.: LAP Lambert Academic Publishing, 2012. – 312 с.
    
23. Komal Singh. E-banking in India-Progress & Prospects. – М.: LAP Lambert Academic Publishing, 2012. – 272 с.
    
24. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
25. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
26. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
27. Mohamed Samy Tawfik ElDeeb,Yasser Tawfik and Shadi Adibifard. Comparative Study Between Egyptian And Iranian Banks. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
    

Дополнительные результаты

1. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
2. Ernest Aryeetey, Julius Court, Machiko Nissanke, Beatrice Weder, International Conference "Asia and Africa in the Global Economy. Asia and Africa in the Global Economy. – М.: , 0. – 0 с.
   
3. World Bank. Involuntary Resettlement: Planning and Implemention in Development Projects. – М.: , 0. – 0 с.
   
4. Rong-I Wu, Yun-Peng Chu, Pacific Trade and Development Conference. Business, Markets and Government in the Asia Pacific: Competition Policy, Convergence and Pluralism (Pacific Trade and Development Conference Series). – М.: , 0. – 0 с.
   
5. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
   
6. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
   
7. International Conference on Risk and Uncertainty in Environmental and, Hans-Peter Weikard, Robert D. Weaver, Justus Wesseler. Risk and Uncertainty in Environmental and Natural Resource Economics. – М.: , 0. – 0 с.
   
8. Dennis G. Uyemura, Donald R. van Deventer. Financial Risk Management In Banking: The Theory and Application of Asset and Liability Management. – М.: McGraw-Hill, 1992. – 350 с.
   
9. Uri B. Dadush, Dipak Dasgupta, Marc Uzan, Dipak Das Gupta, Organisation for Economic Co-Operation and Development, World Bank. Private Capital Flows in the Age of Globalization: The Aftermath of the Asian Crisis. – М.: , 0. – 0 с.
   
10. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
11. Emirates Center for Strategic Studies and Research. Leadership and Management in the Information Age (Emirates Center for Strategic Studies and Research). – М.: , 0. – 0 с.
    
12. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
13. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
14. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
15. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с.
    
16. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
17. David Rosenthal, Lew G. Brown, David W. Rosenthal. Cases in Strategic Marketing. – М.: , 0. – 0 с.
    
18. Ingo Walter. Mergers and Acquisitions in Banking and Finance: What Works, What Fails, and Why (Economics & Finance). – М.: Oxford University Press, 2004. – 320 с.
    
19. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
20. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
21. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
22. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
23. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
24. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
25. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
26. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
27. Committee On Ways And Means. War Taxation Of Incomes, Excess Profits, And Luxuries In Certain Foreign Countries (1918). – М.: Книга по Требованию, 2010. – 128 с.
    
28. DF CHANNON. Channon: ?bank? Strategic Mgt & Marketing – And ?cases? In Bank Strategic Etc. – М.: , 1986. – 674 с.
    
29. Mark Ames and Matt Taibbi. The Exile: Sex, Drugs, and Libel in the New Russia. – М.: Grove Press, 2000. – 256 с.
    
30. Rachel Sherman. Class Acts – Service and Inequality in Luxury Hotels. – М.: , 2007. – 352 с.
    
31. Rachel Sherman. Class Acts – Service and Inequality in Luxury Hotels. – М.: , 2007. – 352 с.
    
32. Edited by Eilis Ferran and Charles Goodhart. Regulating Financial Services and Markets in the 21st Century. – М.: , 2011. – 352 с.
    
33. Mitao Ohga and Sudath Chaminda Siriwardane. Fatigue Life of Steel Structures under Service and Ultimate Loadings. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
    
34. Renu Jatana and Arti Brijwani. Human Resource Management Practices In Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
    
35. Natarianto Indrawan and Don - Hee Park. Addressing Biodiesel and Biogas in the Power Generation Sector. – М.: LAP Lambert Academic Publishing, 2012. – 240 с.
    
36. Liem T. Nguyen. Migration and Health in Urban Areas of Vietnam. – М.: LAP Lambert Academic Publishing, 2011. – 260 с.
    
37. Krishna Ghimire and Jeong Dong Lee. Cluster Development and Innovation in Tourism sector of Nepal. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
38. Sirin Atakan-Duman and Emel Ozdora-Aksak. Insights from Turkey's Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
39. Kumar Amar Nath and Shashi Prabha Singh. Knowledge Management In Corporate Sector. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
    
40. Yewunetu Malefia,Tadesse Ayele and Belaynew Taye. Utilization Of Maternal Heath Care Services And Associated Factors. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
41. Arabinda Mitra and Anju Chowdhury. Regional Variation in Crop-sector in Manipur State, India. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
42. Kirti Avishek and Abhinav Thakur. Forest Ecosystem Services and Valuation. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
43. Abhilash S. Panicker,G. Pandithurai and Dong- In Lee. Investigation of aerosol direct and indirect climate effects. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
    
44. Marina Nacka and Nenad Georgiev. Marketing and competitiveness of wine sector in Republic of Macedonia. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
45. Sabornee Karmakar and Kishor Adhikari. Body Image on Sexuality and Marital Satisfaction in women. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
46. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
47. Sudha Katyal,Ronica Katyal and Mehak Jain. Occupational Stress in Banking Sector. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
48. Bikash Chandra Dash. Governance and Reforms in Power Sector. – М.: LAP Lambert Academic Publishing, 2012. – 264 с.
    
49. Sowmya K.R. Employee Commitment In Banking Sector, Chennai-India. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
50. Ashit Kumar Paul,M. Golam Shahi Alam and M. Shamsuddin. Factors That Limit First Service Pregnancy Rate in Cows. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
    
51. Dr. Anish Gupta,Dr. Sumit Khare and Dr. D.R. Prithviraj. Clinical steps and impressions in fixed prosthodontics - A survey. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
    
52. Poonam Malik and Manu Rathee. Failures And Success In Fixed Partial Dentures. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
53. Gezahegn Mekonnen and Ayele Taye. Modelling of multi-servers queueing system of banks. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
    
54. Rachit Sachdeva,Neeraj Garg and Chirag Aggarwal. Mergers & Acquisitions In Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
55. Uday Dhokiya and Maitry Pathak. Proper Satisfaction in Bank. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
    
56. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
57. Mah-e-Bushra Asghar and Rubina Bhatti. Marketing of Library and Information Services and Products. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
58. Sagar Gaikwad and Abhijit Vasmatkar. Competition Law and Merger & Acquisitions in Indian Telecom Sector. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
    
59. Hammoda Abu-Odah,Khawla ElNems and Atta Al Jabary. Patients Satisfaction in Emergency Department- European Gaza Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
60. Badri Yadav and Shrikrishna Mishra. My Own Idea and Curiosity in Teaching of Pre Service Teachers. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
    
61. Arik Friedman,Ran Wolff and Assaf Schuster. Embedding Privacy in Data Mining. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
62. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
63. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
64. Muhammad Qaisar Choudhary and Abdul Ghafoor. Auto-organization, Service Discovery and Lookup in P2P Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
65. Shahla Asadi and Elaheh Yadegaridehkordi. Customers perspectives on cloud computing adoption by Banking sector. – М.: LAP Lambert Academic Publishing, 2015. – 128 с.
    
66. Meixia Deng and Liping Di. Facilitating Data-intensive Research and Education in Earth Science. – М.: LAP Lambert Academic Publishing, 2010. – 212 с.
    
67. Mehvish Zahoor,Samia Tasleem and Muhammad Anwar. Statistical Suit Of Prevalence Of Colorectal Cancer In Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
68. Bhaskar Goswami,Ranjanendra Narayan Nag and Rilina (Banerjee) Basu. THE BANKING SECTOR IN INDIA. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
69. Shivee Ranjanee Kaliappan,Suryati Ishak and Hanny Zurina Hamzah. Research in Trade and Development. – М.: Scholars' Press, 2013. – 260 с.
    
70. Ekoningtyas Margu Wardani and Muyanja Ssenyonga. Soaring Food Prices, Food Security, and Poverty in Indonesia. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
    
71. Prabhavathi P. O.,K.C. Basavaraju and M.G. BasavaRaja. Women in Agriculture Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
    
72. Madiha Ijaz and Wasif Siddiqi. Impact of Trade in Services on Employment. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
73. Silas Mygind Flytkjaer and Thomas Kornum. Executive Compensation in the Danish Bank Sector. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
74. Waqar Akram,Hadia Asghar and ZAKIR HUSSAIN. Prospects of Citrus Producers and Marketing in Pakistani California. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
75. Lidija Barjaktarovic and Maja Dimic. Performance of banking sector in crisis. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
76. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
77. Sachin Ramphul. COMPETITION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2009. – 80 с.
    
78. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
79. AKINYELE SAMUEL TAIWO and Mbanefo Chike Chukwunonso. The Role of E-BUSINESS in Optimizing Performance in Nigerian Banks. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
80. Deepak Bhagat and B. K. Barooah. Consumers Perceived Value and Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
    
81. S. Vivek,Ram Kumar Mishra and Ravi Prakash Achanta. Public Sector Banks and Retention of Employees. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
82. Amna Arif and Aisha Chohan. Job Satisfaction & Organizational Citizenship Behavior. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
83. Derya Kara and Muzaffer Uysal. Mobbing And Female Employees Quality Of Life In Tourism Sector. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
84. Jaskaran Singh Dhillon and Ramita Verma. Asset - Liability Management in Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
    
85. M. Uzair Farooq Khan,Zakaria Ahmed and Shahzad Ghafoor. Corporate Governance and Performance of Banks in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
86. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
87. Hira Aftab and Waqas Idrees. Influence of Job Satisfaction in escalating Employee Performance. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
    
88. S. Rita and V. Ganesan. Quality Enhancements In Prime Service Sectors. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
    
89. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
90. Theerthaana P. Analysis on Credit Concentration Risk and NPA in Banks' Portfolio. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
    
91. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
92. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
    
93. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
94. Jayaraman Munusamy,Banu A and Mansur M. Channel Innovation in Commercial Banking Sector. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
95. Ritesh Patel and Rajnikant Patel. Brand Management In Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 520 с.
    
96. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
97. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
98. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
99. Jaskaran Singh Dhillon. Relationship Marketing Strategies in Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 392 с.
    
100. Bilal Afsar,Asim Rehman and . Rehmat. Customer Loyalty in the banking sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
     
101. Mohammad Zedan Salem and Musa H. Kheirelsid. Advertising Efficiency and Effectiveness in the Palestinian Banking Sector. – М.: LAP Lambert Academic Publishing, 2011. – 344 с.
     
102. Adedayo Irinoye. Stress, Job Performance and Satisfaction in Health Institutions. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
     
103. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
104. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
105. Jigar Shah and Rakesh Bhavsar. Supply Chain Management - A Key to Value Creation in Pharma Industries. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     
106. Harpreet Kaur Kohli and Arvinder Singh Chawla. Asset Liability Management in Banks. – М.: LAP Lambert Academic Publishing, 2013. – 356 с.
     
107. Raveen Bishnoi and Manoj Kumar Dash. UID in Informal Sector. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
108. Ritu Raj and Sandeep Singh. Staff Satisfaction In Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
109. Sarah Mwangi,Acquillars Kalio and Isaac Ochieng. Management Policies Applied in Processing Claims,A Case of NSSF Nakuru. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
110. Talluru Sreenivas and Narne V. Srinivasarao. TQM in Engineering Education. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
     
111. Alireza Miremadi and Ali Beheshtinejad. Customer Loyalty and Retention for High Tech Product. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
112. Nafiseh Eshghi Golbaz,Abu Bakar Abdul Hamid and Ali Asgari. Consumer satisfaction and loyalty in hypermarket industry. – М.: LAP Lambert Academic Publishing, 2014. – 132 с.
     
113. Aamir Sarwar and Ayesha Khalid. Impact of Employee Empowerment. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
     
114. Shamaila Gull and Rauf Alam. Effects of CSR on Customer Retention in Different Sectors of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
115. Sowmya K. R. Job Satisfaction of Bank Officers In Chennai-India. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
116. Mathias Kaleebi. Human Resource Management Policies and Performance in Public Sector. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
     
117. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
118. Mukta Srivastava,Syed Azher Ali and Gunjn Singh. Customer Perception and Buying Behavior w.r.t. In-Flight Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
119. Sanjeev Kumar Singh and Akshay Kumar Satsangi. Promotional Strategies and Practices in Insurance Sector. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
     
120. Zeeshan Ahmad Khan and Sehrish Butt. Development of Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
121. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
122. Ch. Maheswari Rambai,Gandham Sri Rama Krishna and N.G.S. Prasad. Occupational stress and self-efficacy in private sector. – М.: LAP Lambert Academic Publishing, 2013. – 224 с.
     
123. Murali Krishna Velaveti,Himachalam Dasaraju and Sudarsan kasa. Emerging Financial Services in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
     
124. Sajjadul Haq Safi and Waseef Jamal. A study of Employee Satisfaction in terms of Organizational Culture. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
125. Kamoyo Mwithalii and Mwenda Mukuthuria. Role of Guidance and Counseling in Maintenance of Students' Discipline. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
126. Ilire Daija-Buza. Mergers and Acquisitions in banking sector within CEE countries. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
127. Cornelius Kurere Kurere and Gregory Namusonge. The internal control systems and performance of banking industries. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
128. Md. Mizanoor Rahman,Qazi Musaddeq Ahmad and Md. Farjad Siddiqui. Stock Market Crashes and Subsequent Policy Prescriptions in Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
129. Mustafa Goktug KAYA and Selcen SAHIN. Turkish Banking Sector and Monetary Policy. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
130. Geletesa Negeri Jirtata and Tesfatsion Sahilu. Customers' Adoption of ATM Channel in Ethiopian Commercial Banks. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
131. Vishal Shah. Customer Retention and Satisfaction in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
132. Jaroslav Belas,Anna Chocholakova and Jiri Paulik. Social Responsibility, Ethics & Satisfaction in the Banking Business. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
     
133. Mohay-Ud-Din Khan Khattak. Foreign investment in the banking sector and its reaction to crises. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
134. Abdulwahid Sial,Hafiz Ghulam Muhammad Musa and Munawar Iqbal. Credit Risk and Bank’s Performance. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
135. Nnamdi Moh and MATTHEW EBOREIME. Banking Distress, Supervision and Consolidation in Nigeria. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
136. Jyoti Soi and Gursharan Singh Kainth. Disclosure Practices in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 236 с.
     
137. S. V. S. Kishore Kumar. Information Systems Audit And Security In Banking. – М.: LAP Lambert Academic Publishing, 2013. – 476 с.
     
138. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
139. Poonam Joshi. Study of forex in banking sector. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
140. Mohamed Samy Tawfik ElDeeb,Yasser Tawfik and Shadi Adibifard. Comparative Study Between Egyptian And Iranian Banks. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Private banking: основные понятия, проблемы развития в России. И.А. Зарипов, А.В. Петров, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
3. На ниве private banking становится теснее. И.Е. Смирнов, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
4. Private Banking в России. Е.Е. Смирнов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
5. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
6. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
7. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
8. Российский Private Banking: каковы шансы выжить, используя локальные наработки?. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2007.
9. Некоторые практические вопросы осуществления операций по форфетированию. интервью с Д.В. Курышевым, директором по форфейтингу в России и странах СНГ банка Sumitomo Mitsui Banking Corporation. SMBC Europe. Н.А. Ранних, "Международные банковские операции", № 4, июль-август 2006.
10. Private banking сегодня. интервью с А. Юдиным, руководителем направления private banking Русского Банка Развития. "Банковский ритейл", № 3, III квартал 2006.
11. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
12. Динамичное развитие: ICICI Bank Eurasia в России. интервью с г-ном Махешкой, Председателем Правления ООО "ICICI Bank Eurasia". И. Гусева, "Банковское кредитование", № 4, июль-август 2006.
13. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
14. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
15. Особенности национального private banking. интервью с Н. Родионовой, директором департамента по работе с состоятельными клиентами АКБ "РОСБАНК". В. Мешалкина, "Банковское дело в Москве", № 4, апрель 2006.
16. Private banking в России. И.А. Зарипов, "Банковский ритейл", № 1, I квартал 2006.
17. Private banking - эксклюзивное обслуживание состоятельных клиентов. Д.А. Шевчук, В.А. Шевчук, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
18. Ритейловые решения RS-Bank/Pervasive для розничного бизнеса в SMB-банке. О. Гроздова, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
19. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
20. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
21. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
22. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
23. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
24. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
25. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
26. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
27. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
28. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
29. Прагматизм "новой волны" отечественного private banking. А.И. Гусев, "Банковский ритейл", N 4, IV квартал 2010 г.
30. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
31. Отечественный рынок private banking: новые возможности, но старые игроки. А.И. Гусев, "Банковский ритейл", N 3, III квартал 2010 г.
32. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
33. Андрей Мовчан. Третий Рим": private banking в российском банке - это оксюморон". интервью с А. Мовчаном, управляющим партнером компании "Третий Рим". А. Алборова, "Банковское обозрение", N 6, июнь 2010 г.
34. Оценка портфелей клиента private banking. К. Либор, "Банковское обозрение", N 4, апрель 2010 г.
35. Клиенты корпоративного блока - новый сегмент private banking. А.И. Гусев, "Банковский ритейл", N 2, II квартал 2010 г.
36. Внутренний контроль в отечественном private banking. А.И. Гусев, "Внутренний контроль в кредитной организации", N 2, апрель-июнь 2010 г.
37. Эффективный инструмент для бенчмаркинга услуг private banking. Е.П. Солдатова, "Управление в кредитной организации", № 1, январь-февраль 2010.
38. Выбор позиционирования в отечественном private banking. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2010.
39. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
40. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
41. Российский рынок private banking: клиенты возвращаются. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2009.
42. Использование метода "тайный покупатель" для оценки услуг private banking. Е.П. Солдатова, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
43. Private banking заблудился. Новый тренд рынка - mass affluent. Р.С. Мурашов, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
44. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
45. От чего не готовы отказаться клиенты российского private banking. А.И. Гусев, "Банковский ритейл", № 3, III квартал 2009.
46. Private banking в рамках банковской структуры. А.И. Гусев, "Организация продаж банковских продуктов", № 3, III квартал 2009.
47. Тенденции развития private banking. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2009.
48. Private banking по-русски... Неужели все-таки есть что и кому продавать. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2009.
49. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
50. Пути развития private banking и его российские особенности. А. Саркисянц, "Бухгалтерия и банки", № 11, ноябрь 2008., № 1, 2, январь, февраль 2009.
51. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
52. Private banking в условиях кризиса. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2008, 1, I квартал 2009.
53. Особенности реализации услуг private banking в России. А.В. Сысоева, "Организация продаж банковских продуктов", № 3, III квартал 2008.
54. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.
55. Южноафриканский Standard Bank покоряет Россию. интервью с Ю. Войцеховским, президентом ЗАО "Стандарт Банк". А. Скогорева, "Банковское обозрение", № 6, июнь 2008.
56. Российский рынок private banking системно заинтересовался розницей. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2008.
57. Структурная организация подразделения по обслуживанию VIP-клиентов в российском private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 2, 3, II, III квартал 2008.
58. Простор для долгосрочных инвестиций. интервью с А. Колошенко, председателем правления Экстробанка. Santander Consumer Bank. "БДМ. Банки и деловой мир", № 3, март 2008.
59. Проблемы разработки и продаж продуктового ряда на российском рынке private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2008.