Результаты поиска

Лучшие результаты

1. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
   

Дополнительные результаты

1. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
2. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
3. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
4. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
5. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
6. C K Quarterman. The Franchising Boom: Why Right Now is the Best Time to Expand Your Business. – М.: , 2012. – 94 с.
   
7. Gabriela Taylor. The Ultimate Guide To Marketing Your Business With Pinterest: A Practical Toolkit To Unlock The Web's Latest Social Networking Phenomenon (Volume 1). – М.: , 2012. – 134 с.
   
8. Gabriela Taylor. The Ultimate Guide To Marketing Your Business With Pinterest!. – М.: , 2012. – 134 с.
   
9. Stephen R. Graves, Thomas G. Addington, Stephen R. Graves, Thomas G. Addington. Behind the Bottom Line: Powering Business Life with Spiritual Wisdom. – М.: , 0. – 0 с.
   
10. Larry S. Julian, Larry Julian. God Is My Ceo: Following God's Principles in a Bottom-Line World. – М.: , 0. – 0 с.
    
11. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
    
12. Frances Kay. Kickstart Your Time Management: The Complete Guide to Great Work Habits. – М.: Capstone Pub, 2003. – 200 с.
    
13. Jessica I. Luke. Corporate Power Driven by Greed. – М.: , 0. – 0 с.
    
14. Ted Baker. Doing Well by Doing Good: The Bottom Line on Workplace Practices. – М.: , 0. – 0 с.
    
15. Ivory Dorsey. Universal Appeal: The Bottom Line Benefit of Diversity. – М.: , 0. – 0 с.
    
16. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
17. Robert J. Dolan and Hermann Simon. Power Pricing: How Managing Price Transforms the Bottom Line. – М.: Free Press, 1996. – 372 с.
    
18. Heidi Collins. Corporate Portals: Revolutionizing Information Access to Increase Productivity and Drive the Bottom Line. – М.: , 0. – 0 с.
    
19. Diane Tracy, William J. Morin. Truth, Trust, and the Bottom Line: 7 Steps to Trust-Based Management. – М.: , 0. – 0 с.
    
20. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
21. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
22. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
23. Jerry Spiegel, Cresencio Torres. Manager's Official Guide to Team Working. – М.: Pfeiffer, 1994. – 176 с.
    
24. Bottom-Line Training: How to Design and Implement Successful Programs That Boost Profits (Improving Human Performance Series). – М.: , 0. – 0 с.
    
25. Mackie Shilstone. Maximum Energy for Life: A 21-Day Strategic Plan to Feel Great, Reverse the Aging Process, and Optimize Your Health. – М.: , 0. – 0 с.
    
26. Pam Parry. The Bottom Line: How to Build a Business Case for ISO 14001. – М.: , 0. – 0 с.
    
27. Paul Barrow. The Bottom Line: Business Finance : Your Questions Answered (Virgin Business Guides). – М.: , 0. – 0 с.
    
28. James A. F. Stoner, Frank M. Werner. Managing Finance for Quality: Bottom-Line Results from Top-Level Commitment. – М.: , 0. – 0 с.
    
29. Paula M. Rayman. Beyond the Bottom Line: The Search for Dignity at Work. – М.: , 0. – 0 с.
    
30. George Fisher. The Streetsmart Guide to Overlooked Stocks : A Guide to Investing in the Best Overlooked Stocks for Superior Returns. – М.: , 0. – 0 с.
    
31. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
32. Joseph H. Boyett, Jimmie T. Boyett, Jimmie T. Boyett, Joseph H. Boyett. The Guru Guide to the Knowledge Economy: The Best Ideas for Operating Profitably in a Hyper-Competitive World. – М.: , 0. – 0 с.
    
33. Dave Ulrich, Norm Smallwood. Why the Bottom Line ISN'T!: How to Build Value Through People and Organization. – М.: , 2003. – 0 с.
    
34. David W. Hutton. From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement. – М.: , 0. – 0 с.
    
35. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
36. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
37. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
38. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
39. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
40. Mark Ortman. A Simple Guide to Marketing Your Book: What an Author and Publisher Can Do to Sell More Books. – М.: , 0. – 0 с.
    
41. Corey Rudl. The Insider Secrets to Marketing Your Business on the Internet. – М.: , 0. – 0 с.
    
42. Josephine Bellaccomo. Move the Message: How to Make Your Case Effectively and Change the World. – М.: , 0. – 0 с.
    
43. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
44. Peter G. Martin. Bottom-Line Automation. – М.: , 0. – 0 с.
    
45. Pamela K. Henry. Diversity and the Bottom Line: Prospering in the Global Economy. – М.: , 2003. – 0 с.
    
46. Paul Barrow. The Bottom Line: Business Finance: Your Questions Answered. – М.: , 2005. – 0 с.
    
47. Glen Arnold. The Financial Times Guide To Investing: The Definitive Companion To Investment and The Financial Markets. – М.: , 2004. – 0 с.
    
48. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
49. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
50. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
51. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
52. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
53. M. J. Morris. The First-Time Manager: The First Steps To A Brilliant Management Career. – М.: , 2005. – 0 с.
    
54. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
55. Timothy Chou. The End of Software : Transforming Your Business for the On Demand Future. – М.: , 2004. – 0 с.
    
56. Internal Relationship Management: Linking Human Resources To Marketing Performance (Journal of Relationship Marketing Monographic Separates). – М.: , 2004. – 0 с.
    
57. Chet Meisner. The Complete Guide to Direct Marketing: Creating Breakthrough Programs That Really Work. – М.: , 2006. – 280 с.
    
58. Victoria E. Dye. All Aboard for Santa Fe: Railway Promotion of the Southwest, 1890s to 1930s. – М.: , 2007. – 175 с.
    
59. Nancy Spears. Buddha: 9 to 5: The Eightfold Path to Enlightening Your Workplace and Improving Your Bottom Line. – М.: , 2007. – 184 с.
    
60. Dave Ulrich, Norman Smallwood. How Leaders Build Value: Using People, Organization, and Other Intangibles to Get Bottom-Line Results. – М.: , 2006. – 320 с.
    
61. Barry Siskind. Powerful Exhibit Marketing: The Complete Guide to Successful Trade Shows, Conferences, and Consumer Shows. – М.: , 2005. – 301 с.
    
62. David L. Kirp. Shakespeare, Einstein, and the Bottom Line: The Marketing of Higher Education. – М.: , 2004. – 328 с.
    
63. Jack Cummings. The Real Estate Investor's Guide to Cash Flow and Equity Management: Choose the Investing Strategy to Maximize Your Goals. – М.: Wiley, 2006. – 240 с.
    
64. Larry Cuban. The Blackboard and the Bottom Line: Why Schools Can't Be Businesses. – М.: , 2005. – 272 с.
    
65. Jill DychA©, Evan Levy. Customer Data Integration: Reaching a Single Version of the Truth (SAS Institute Inc.). – М.: , 2006. – 320 с.
    
66. Robert A. Rudzki, Douglas A. Smock, Michael Katzorke, Shelley Stewart Jr. Straight to the Bottom Line: An Executive's Roadmap to World Class Supply Management. – М.: J. Ross Publishing, 2005. – 288 с.
    
67. Rafi Mohammed. The Art of Pricing: How to Find the Hidden Profits to Grow Your Business. – М.: , 2005. – 240 с.
    
68. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
69. Jeffrey Morgan. Creating Lean Corporations: Reengineering from the Bottom Up to Eliminate Waste. – М.: , 2005. – 276 с.
    
70. Bill Carreira, Bill Trudell. Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste. – М.: AMACOM/American Management Association, 2006. – 304 с.
    
71. Lynette Ryals, Malcolm McDonald. Key Account Plans: The Practitioners Guide to Profitable Planning. – М.: Butterworth-Heinemann, 2008. – 408 с.
    
72. Frank Buytendijk. Performance Leadership: The Next Practices to Motivate Your People, Align Stakeholders, and Lead Your Industry. – М.: , 2008. – 300 с.
    
73. Dave Chaffey, Paul Smith. eMarketing eXcellence, Third Edition: Planning and optimising your digital marketing (Emarketing Essentials). – М.: , 2008. – 528 с.
    
74. Lance Jepsen. Internet Marketing-Profits That Lie Hidden In Your Website: How To Triple Your Web Sales In 25 Days. – М.: , 2008. – 184 с.
    
75. John McLain. How to Promote Your Home Business: Free, Easy & Low-Cost Ways to Market Any Enterprise. – М.: , 2008. – 124 с.
    
76. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
77. Gerard Blokdijk. Demand Management of IT Services: SLA Management and IT Service Strategy - Optimize the use of Capacity by moving Workload to Less utilized Times, Hardware, or Places Best Practices Handbook. – М.: , 2008. – 96 с.
    
78. Jay Mahar, Sue Martin Mahar. The Unofficial Guide to Building Your Business in the Second Life Virtual World: Marketing and Selling Your Product, Services, and Brand In- World. – М.: , 2009. – 320 с.
    
79. Aspatore Books Staff. Leveraging Marketing Innovation for Optimal Results: Leading CMOs on Distinguishing Your Brand, Discovering the Next Big Idea, and Using Partnerships to Expand Your Business (Inside the Minds). – М.: , 2009. – 124 с.
    
80. Linda J. Popky. Promoting Your Non-Profit: Using Marketing to Help Your Organization Success in a Turbulent Time. – М.: , 2009. – 40 с.
    
81. Marcia Layton Turner. The Unofficial Guide® to Marketing Your Small Business. – М.: , 2006. – 312 с.
    
82. Linda Ashar. The Complete Guide to Planning Your Estate in Texas: A Step-by-step Plan to Protect Your Assets, Limit Your Taxes, and Ensure Your Wishes Are Fulfilled for Texas Residents (Back-To-Basics). – М.: , 2010. – 288 с.
    
83. Blake Beattie. Bullseye!: The Ultimate Guide to Achieving Your Goals. – М.: , 2010. – 256 с.
    
84. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
85. Brently Clemantin. How To Make A Nice Income Online Selling The Used & Old Books In Your Home!: The Easiest Way To Turn Your Old Book Collection Into An Instant Stream Of Revenue Simply & Easily! (Volume 1). – М.: , 2010. – 142 с.
    
86. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
87. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
88. David L Kirp. Shakespeare, Einstein and the Bottom Line – The Marketing of Higher Education. – М.: , 2003. – 320 с.
    
89. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
90. The Power Of Real-Time Social Media Marketing: How To Attract And Retain Customers And Grow The Bottom Line In The Globally Connected World. – М.: , 2011. – 272 с.
    
91. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
    
92. Pat Fallon, Fred Senn. Juicing the Orange: How to Turn Creativity into a Powerful Business Advantage. – М.: , 2006. – 272 с.
    
93. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
94. Kent Lester, Dave McGuerty. The Complete Guide to Contracting Your Home. – М.: , 2010. – 448 с.
    
95. Alicia Green. The Best Ways To Pamper Your Cat!. – М.: , 2010. – 68 с.
    
96. Danny Draven. The Filmmaker's Book of the Dead: How to Make Your Own Heart-Racing Horror Movie. – М.: Рид Элсивер, Focal Press, 2010. – 328 с.
    
97. Stuart Emmett. Excellence in Warehouse Management: How to Minimise Costs and Maximise Value. – М.: John Wiley and Sons, Ltd, 2005. – 314 с.
    
98. Susan E. Harris. The USPC Guide to Bandaging Your Horse. – М.: , 1997. – 80 с.
    
99. Lisa Iannucci. The Unofficial GuideTM to Minding Your Money. – М.: , 2000. – 382 с.
    
100. Larry Cuban. The Blackboard and the Bottom Line – Why Schools Can?t be Businesses. – М.: , 2007. – 272 с.
     
101. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
     
102. Customer Relationship Management. – М.: , 2011. – 164 с.
     
103. Grown Up Digital: How The Net Generation Is Changing Your World. – М.: , 2011. – 384 с.
     
104. Performance Leadership: The Next Practices To Motivate Your People, Align Stakeholders, And Lead Your Industry. – М.: , 2011. – 300 с.
     
105. The Permanent Pain Cure: The Breakthrough Way To Heal Your Muscle And Joint Pain For Good (Pb). – М.: , 2011. – 272 с.
     
106. How To Read A Balance Sheet: The Bottom Line On What You Need To Know About Cash Flow, Assets, Debt, Equity, Profit...And How It All Comes Together. – М.: , 2011. – 224 с.
     
107. Christian Jarrett. The Rough Guide to Psychology. – М.: , 2011. – 376 с.
     
108. Simon Richmond. The Rough Guide to Tokyo. – М.: Rough Guides, 2011. – 308 с.
     
109. Rob Humphreys. The Rough Guide to Prague. – М.: , 2011. – 272 с.
     
110. Sarah Hull. The Rough Guide to Boston. – М.: , 2011. – 280 с.
     
111. John Morgan. Brand Against the Machine: How to Build Your Brand, Cut Through the Marketing Noise, and Stand Out from the Competition. – М.: John Wiley and Sons, Ltd, 2012. – 222 с.
     
112. David Abram. The Rough Guide to Kerala. – М.: Rough Guides, 2010. – 344 с.
     
113. Robert Andrews, Jules Brown, Phil Lee, Rob Humphreys. The Rough Guide to England. – М.: Rough Guides, 2013. –  с.
     
114. Seiwert. Effective Time Management: Using Microsoft Outlook to Organize Your Work and Personal Life. – М.: , 2011. –  с.
     
115. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
     
116. Simon Lewis. The Rough Guide to Shanghai. – М.: Rough Guides, 2014. – 200 с.
     
117. Jaber Al-Balushi and Afaq Ahmad. Response Data Compression Techniques in Digital Circuit Testing. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
118. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
     
119. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
     
120. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
121. Ines Isakovic. Customer Relationship Management (CRM). – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
122. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
123. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
124. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
125. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
126. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
127. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
128. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
129. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
130. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
131. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
132. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
133. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
134. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
135. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
136. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
137. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
138. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
139. Christopher Dann. Crossing The Date Line. – М.: LAP Lambert Academic Publishing, 2012. – 232 с.
     
140. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
3. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
4. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
5. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
6. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
7. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
10. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
11. Счет 97 - to be or not to be. Реквием. А.В. Анищенко, "Актуальные вопросы бухгалтерского учета и налогообложения", N 23, декабрь 2011 г.
12. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
13. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
14. Зомбирование банков, или Too-big-to-fail problem. Г.Б. Петров, "Управление в кредитной организации", N 2, март-апрель 2011 г.
15. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
16. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
17. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
18. Критика on-line. интервью с О. Киселевой, руководителем компании World Gym Consulting. С. Сипатов, "Управление персоналом", N 14, июль 2010 г.
19. On-line коммуникации: от классики до web 2.0-технологий. И. Широкова, "Ремедиум", № 7, июль 2010.
20. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
21. Когда бизнес и власть встретятся on-line?. И. Пискун, "Московский бухгалтер", № 8, апрель 2009.
22. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
23. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
24. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
25. Сдача отчетности on-line: прогресс налицо. М. Дудко, "Консультант", № 13, июль 2008.
26. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.
27. On-line рекрутмент. интервью с О. Бруковской, директором по маркетингу и PR группы компаний HeadHunter, А. Куракиным, заместителем генерального директора ООО "РДВ-медиа-групп", Я. Топорковым, директором по связям с общественностью ООО "СуперДжоб", С. Сторожевым, руководителем проектов Joblist и 100 Работ. "Управление персоналом", № 7, апрель 2008.
28. ROI на инвестиции в персонал. К. Борисов, "Кадровый менеджмент", № 4, апрель 2008.