Результаты поиска

Лучшие результаты

1. Empowerment: HR Strategies for Service Excellence : HR strategies for service excellence (The Hospitality, Leisure and Tourism Series). – М.: , 0. – 0 с.
   
2. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2003. – 272 с.
   
3. Daniel D. McLean, Amy R., Ph.D. Hurd, Nancy Brattain Rogers. Kraus' Recreation and Leisure in Modern Society. – М.: , 2004. – 364 с.
   
4. John Walker. Introduction to Hospitality. – М.: Prentice Hall, 2008. – 656 с.
   
5. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с.
   
6. Ajit Shrivastava. E – Business Management And Trading. – М.: LAP Lambert Academic Publishing, 2014. – 348 с.
   

Дополнительные результаты

1. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
   
2. Exploring Services Science: Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012, Proceedings (Lecture Notes in Business Information Processing). – М.: , 2012. – 382 с.
   
3. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
4. Marino Regini, Jim Kitay, Martin Baethge. From Tellers to Sellers: Changing Employment Relations in Banks. – М.: , 0. – 0 с.
   
5. A Profile of the Public Service of New Zealand: Current Good Practices and New Developments in Puyblic Service Management (Public Service Country Profile Series). – М.: , 0. – 0 с.
   
6. Robert Muksian. Mathematics of Interest Rates, Insurance, Social Security, and Pensions. – М.: , 0. – 0 с.
   
7. Eric Sundstrom, Associates. Supporting Work Team Effectiveness : Best Management Practices for Fostering High Performance (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
   
8. Mitch Schneider. Building a Team (Automotive Service Management Series). – М.: , 0. – 0 с.
   
9. Stephen F. Bush, Amit B. Kulkarni. Active Networks and Active Network Management: A Proactive Management Framework (Advances in Experimental Medicine & Biology). – М.: , 0. – 0 с.
   
10. Eric Laws. Tourism Marketing: Quality and Service Management Perspectives. – М.: , 0. – 0 с.
    
11. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
    
12. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с.
    
13. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с.
    
14. Bob Donath, Joe Mazel, Cindy Dubin, Perry Patterson, Institute of Management & Administration. The IOMA Handbook of Logistics and Inventory Management. – М.: , 0. – 0 с.
    
15. Managing Leisure. – М.: , 0. – 0 с.
    
16. Stephen G. Haines, Katie McCoy. Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization. – М.: , 0. – 0 с.
    
17. Thomas T. H., Ph.D. Wan. Evidence-Based Health Care Management: Multivariate Modeling Approaches. – М.: , 0. – 0 с.
    
18. Michael A. Crew, Paul R. Kleindorfer, Calif Bi-Annual Conference on Postal Delivery Services 1996 Monterey. Managing Change in the Postal and Delivery Industries (Topics in Regulatory Economics and Policy Series, No. 25). – М.: , 0. – 0 с.
    
19. Richard Kraus, Elizabeth Barber, Ira Shapiro. Introduction to Leisure Services: Career Perspectives. – М.: , 0. – 0 с.
    
20. Derek Doyle. Volunteers in Hospice and Palliative Care: A Handbook for Volunteer Service Managers. – М.: , 0. – 0 с.
    
21. Anne McKinney. Real-Resumes for Retailing, Modeling, Fashion and Beauty Industry Jobs: Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries (Real-Resumes Series). – М.: , 0. – 0 с.
    
22. Anne McKinney. Real-Resumes for Human Resources and Personnel Jobs: Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries (Real-Resumes Series). – М.: , 0. – 0 с.
    
23. Michael Barzelay. The New Public Management: Improving Research and Policy Dialogue (Wildavsky Forum Series). – М.: , 0. – 0 с.
    
24. Marat Terterov, Malta Financial Services Centre. Doing Business With Malta (Global Market Briefings Series). – М.: , 0. – 0 с.
    
25. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
26. Rohit Talwar. Achieving Transformation and Renewal in Financial Services (Managing Change in Financial Services Series). – М.: , 0. – 0 с.
    
27. Mike Wright, Centre for Management Buy-Out Research, Ken Robbie. Management Buy-Outs and Venture Capital : Into the Next Millennium. – М.: , 0. – 0 с.
    
28. Jessica Keyes. Securities Technology Handbook. – М.: , 0. – 0 с.
    
29. Michael J. Earl, Oxford Institute of Information Management, Pa Consulting Group. Information Management: The Organizational Dimension. – М.: , 0. – 0 с.
    
30. Jens O. Riis, Riitta Smeds, Rik Van Landeghem, Ifip Tc5, Wg 5.7 Special Interest Group on Integrated Production Manage, European Group of University Teachers for Industrial Management. Games in Operations Management. – М.: , 0. – 0 с.
    
31. Roy T. Varughese. Strategic Enterprise Management: An IT Manager's Desk Reference. – М.: , 0. – 0 с.
    
32. Information Resources Management Association. International Conference, Mehdi Khosrowpour. Managing Information Technology Resources in Organizations in the Next Millennium: 1999 Information Resources Management Association International Conference, Hershey, Pa, Usa, May 16-19, 1999. – М.: , 0. – 0 с.
    
33. Information Services for Innovative Organizations (Library and Information Science). – М.: , 0. – 0 с.
    
34. Suzanne C. Lowe. Marketplace Masters: How Professional Service Firms Compete to Win. – М.: Praeger Publishers, 2004. – 274 с.
    
35. Richard D. Hays. Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance. – М.: , 0. – 0 с.
    
36. Maryann F. Fralic, AONE Series, AONE Management Series, Maryann F. Fralic. Staffing Management and Methods: Tools and Techniques for Nurse Leaders. – М.: , 0. – 0 с.
    
37. James L. Heskett, W. Earl Sasser, Christopher, W.L. Hart. SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME. – М.: , 0. – 0 с.
    
38. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с.
    
39. Frank D. Borsenik, Alan T. Stutts. The Management of Maintenance and Engineering Systems in the Hospitality Industry (Wiley Service Management Series). – М.: , 0. – 0 с.
    
40. Ake Gronlund, Tuomo Kauranne, Frank Hartkamp, Olov Forsgren, Huberta Kritzenberger, Lars Albinsson, Ake Gronelund. Managing Electronic Services: A Public Sector Perspective (Practitioner Series (Springer-Verlag).). – М.: , 0. – 0 с.
    
41. Arch G. Woodside, G. I. Crouch, J. A. Mazanec, M. Oppermann, M. Y. Sakai, A. G. Woodside, Hospitality, and Leisure Society of Consumer Psychology of Tourism. Consumer Psychology of Tourism, Hospitality and Leisure. – М.: , 2000. – 387 с.
    
42. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
43. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
44. Richard Hallows. Service Management in Computing and Telecommunications (Artech House Telecommunications Library). – М.: , 0. – 0 с.
    
45. Gregory Kishel, Patricia Kishel. Build Your Own Network Sales Business. – М.: , 0. – 0 с.
    
46. S Balachandran. Customer-Driven Services Management. – М.: , 0. – 0 с.
    
47. Society for Human Resource Management. SHRM Generational Differences Survey Report : A Study by the Society for Human Resource Management (SHRM Surveys series). – М.: , 2005. – 0 с.
    
48. Mitch Schneider. Automotive Service Management: Managing Dollars with Sense (Automotive Service Management Series). – М.: , 2003. – 0 с.
    
49. Institute of Management and Administrati. Cost Reduction and Control Best Practices : The Best Ways for a Financial Manager to Save Money (Wiley Best Practices). – М.: , 2005. – 0 с.
    
50. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
51. Services Management: An Integrated Approach. – М.: , 2004. – 0 с.
    
52. Pradeep Kumar Ray. Integrated Management from E-Business Perspective: Concepts, Architectures and Methodologies (Network and Systems Management). – М.: , 2003. – 0 с.
    
53. Jay Kandampully. Services Management : the new paradigm in hospitality. – М.: , 2003. – 0 с.
    
54. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
55. Robert P. Currie. Service Management Workbook. – М.: , 2005. – 0 с.
    
56. Anne Swartzlander. Serving Internal and External Customers. – М.: , 2003. – 0 с.
    
57. Audrey Gilmore. Services Marketing and Management. – М.: , 2003. – 0 с.
    
58. Kathleen Sindell. Managing Your Money Online For Dummies. – М.: , 2004. – 0 с.
    
59. Society for Human Resource Management. SHRM Employer-Sponsored Investment Advice Survey : A Study by the Society for Human Resource Management, Employee Benefit Research Institute and WorldatWork (SHRM Surveys series). – М.: , 2005. – 0 с.
    
60. Anthony J. Culyer. The Dictionary of Health Economics (Elgar Original Reference). – М.: , 2005. – 0 с.
    
61. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2003. – 272 с.
    
62. The Oliver Wight Class A Checklist for Business Excellence. – М.: Wiley, 2005. – 240 с.
    
63. Anthony Hernandez, Jay Conrad Levinson. Guerrilla Marketing Success Secrets: 52 Weeks of Marketing & Management Wisdom. – М.: Morgan James Publishing, 2007. – 185 с.
    
64. George J Avlonitis, Paulina Papastathopoulou. Product and Services Management. – М.: , 2006. – 280 с.
    
65. Anthony J. Strianese, Pamela P. Strianese. Math Principles for Food Service Occupations. – М.: , 2006. – 360 с.
    
66. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с.
    
67. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
    
68. Daniel D. McLean, Amy R., Ph.D. Hurd, Nancy Brattain Rogers. Kraus' Recreation and Leisure in Modern Society. – М.: , 2004. – 364 с.
    
69. Lora Arduser, Douglas Robert Brown. HACCP & Sanitation in Restaurants and Food Service Operations: A Practical Guide Based on the USDA Food Code With Companion CD-ROM. – М.: Atlantic Publishing Company, 2005. – 552 с.
    
70. Douglas Robert Brown. The Food Service Managers Guide to Creative Cost Cutting and Cost Control: Over 2001 Innovative and Simple Ways to Save Your Food Service Operation Thousands by Reducing Expenses. – М.: , 2005. – 600 с.
    
71. Peter Stearns. Consumerism in World History: The Global Transformation of Desire (Themes in World History). – М.: , 2006. – 208 с.
    
72. Continual Service Improvement. – М.: TSO, 2010. – 236 с.
    
73. John Long. ITIL Version 3 at a Glance: Information Quick Reference. – М.: Springer, 2008. – 84 с.
    
74. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с.
    
75. The Handbook of Human Services Management. – М.: , 2008. – 544 с.
    
76. Michael J Austin, Ralph Brody, Thomas R. Packard. Managing the Challenges in Human Service Organizations: A Casebook. – М.: , 2008. – 304 с.
    
77. Ivanka Menken, Claire Engle, Jackie Brewster. ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management. – М.: , 2008. – 216 с.
    
78. Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). – М.: , 2008. – 519 с.
    
79. Gerard Blokdijk, Ivanka Menken. Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk. – М.: , 2008. – 116 с.
    
80. Gerard Blokdijk, Ivanka Menken, Claire Engle. ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management. – М.: , 2008. – 264 с.
    
81. Gerard Blokdijk, Ivanka Menken, Claire Engle. The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant. – М.: , 2008. – 124 с.
    
82. Ivanka Menken, Gerard Blokdijk. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management. – М.: , 2008. – 196 с.
    
83. Linda Goodman, Michelle Helin. Why Customers Really Buy: Uncovering the Emotional Triggers That Drive Sales. – М.: , 2009. – 256 с.
    
84. Aleksej Spenst. A User-Centric Quality of Service Management System: QoS Management Approach for Wireless Home Networks. – М.: , 2010. – 208 с.
    
85. Christian Gronroos. Service Management and Marketing. – М.: , 2007. – 496 с.
    
86. Black's Student Medical Dictionary. – М.: Bloomsbury Publishing PLC, 2012. – 786 с.
    
87. Tom Newton. How Cars Work. – М.: Black Apple Press, 1999. – 96 с.
    
88. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с.
    
89. Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. Service Management For Dummies. – М.: For Dummies, 2009. – 336 с.
    
90. John A. Price. Mastering Active Directory® for Windows Server® 2008. – М.: , 2008. – 768 с.
    
91. D. Boyle. Strategic Service Management. – М.: , 2010. – 0 с.
    
92. Charles T. Betz. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. – М.: , 2010. – 424 с.
    
93. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2010. – 272 с.
    
94. Anne Norton. Human Services Management – Organizational Leadership in Social Work Practice. – М.: , 2004. – 176 с.
    
95. CCTA. Ccta: Services Management. – М.: , 1989. – 92 с.
    
96. CCTA. Ccta: Service Management Set ??individual Vols Available??. – М.: , 1989. – 0 с.
    
97. Judith Hurwitz. Service Management For Dummies. – М.: , 1980. – 260 с.
    
98. Service Management: Operations, Strategy, Information Technology. – М.: , 2010. – 608 с.
    
99. Linux: The Complete Reference, Sixth Edition. – М.: , 2011. – 830 с.
    
100. From Clinician To Manager. – М.: , 2011. – 260 с.
     
101. Managing Complexity In The Public Services. – М.: , 2011. – 184 с.
     
102. Ethical Management For The Public Services. – М.: , 2011. – 0 с.
     
103. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
     
104. Managing Knock Your Socks Off Service. – М.: , 2011. – 224 с.
     
105. Marc Hoffman. Active Directory By the Numbers: Windows Server 2003. – М.: , . –  с.
     
106. Aldy K Mardikanto. Requirements Analysis of Developing Communities'' Sanitation Management. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
     
107. Emmanuel Adinyira. SUSTAINABLE WATER SERVICE DELIVERY. – М.: LAP Lambert Academic Publishing, 2010. – 244 с.
     
108. Lurline Cummings. Cyber-reference. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
109. Sanjeeb Pal. Importance of “Service Management Skills” for Rural Entrepreneurs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
110. Nada Kakabadse. Leadership in the Public Sector. – М.: LAP Lambert Academic Publishing, 2010. – 576 с.
     
111. Dr. William Pallangyo. The Impacts of Local Government Reform on Human Resource Capacity. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
     
112. Josephat Itika. Public Private Partnership in Health Services Management. – М.: LAP Lambert Academic Publishing, 2009. – 156 с.
     
113. Eman El-Genady,Zeinab Abd- Halim and Enayatee Abd- El Wahab. Causes and management of psychiatric patients' aggression & violence. – М.: LAP Lambert Academic Publishing, 2014. – 212 с.
     
114. B. Raveendra Naik. Health Status and Right to Health Among the Tribals in Andhra Pradesh. – М.: LAP Lambert Academic Publishing, 2013. – 368 с.
     
115. Subbulakshmi T. Test Your Linux Skills - A Quick Command Reference for Interviews. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
116. Hanan Saleet. Location Service Management in Vehicular Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
117. Joseph Hoffert. Quality of Service Management of Distributed Realtime Embedded Systems. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
     
118. Aleksej Spenst. A User-Centric Quality of Service Management System. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
     
119. Mohamed Amnai. Quality of Service Management and Mobility Control in Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
120. Kishore Kosuri and Kay Fjortoft. Collaborative Process Optimization Approach for Maritime Operations. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
     
121. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
122. Sviatlana Zakharenkava. Decision-making in IT investment. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
123. Hami Khosravi Sereshki and Jingwen Wang. How to implement ITIL successfully?. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
124. andrea trentini. Reflective Quality of Service management in the "RTP" architecture. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
     
125. Simion Pruna. Public Health Tools to Control Diabetes Care: Advanced Data Analysis. – М.: LAP Lambert Academic Publishing, 2014. – 368 с.
     
126. Pasquale De Meo. Semantic Approaches for Accessing Distributed Information. – М.: LAP Lambert Academic Publishing, 2010. – 300 с.
     
127. Manisha Paliwal. Ethical Practices In ServiceIndustry. – М.: LAP Lambert Academic Publishing, 2012. – 368 с.
     
128. Enyi Enyi. MODIFIED TRANSPORTATION MODEL ALGORITHM. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
     
129. Humaan Siddiqui. Impact of E-Commerce & Service Mgt & Marketing on Business Performance. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
130. Daud Mollel and Gladness Kotoroi. Application Of ICT On Marketing Of Crops Processing Performance. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
131. Edouard Novatorov. Recreation Marketing. – М.: LAP Lambert Academic Publishing, 2010. – 256 с.
     
132. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
133. Tom Mulegi. Decentralized Management and Quality of Health Services in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
134. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
135. Sung-Ju Kim. Management and Leadership for Human Service Organizations. – М.: LAP Lambert Academic Publishing, 2014. – 280 с.
     
136. Md. Kamal Hussain. Introduction To Healthcare Service Management. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
137. Amit Sachan. Integrating Customer Preferences, Organization Strategy and Resources. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
     
138. Germaine Jackson. The Value Of Leisure In Coping With Natural Disaster. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
     
139. Yazan Khalid Abed-Allah Migdadi. Banking Operations Strategy: A Proposed Configuration. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
140. Talil Abrhiem. Aligning Strategic Growth with Practice. – М.: , 2015. – 148 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
6. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
9. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
10. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
11. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
12. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
13. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
14. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
15. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
16. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
17. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
18. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
19. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
20. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
21. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
22. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
23. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.