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Лучшие результаты Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с. Steve Marx. Close Like The Pros: Replace Worn-Out Tactics with the Powerful Strategy of Interactive Selling. – М.: , 2012. – 304 с. Vinnie Mirchandani. The New Technology Elite: How Great Companies Optimize Both Technology Consumption and Production. – М.: , 2012. – 378 с. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с. Marilyn R. Seymann. Managing the New Bank Technology: An Executive Blueprint for the Future (Glenlake Business Monographs). – М.: , 0. – 0 с. Ahmad Audu Mayaki. Consumer Behavioural Response: Services Of Retail Banks in Nigeria. – М.: , 2012. – 120 с. Hoda Lacey. Powerful Win Win Solutions: A Practical Toolkit for Resolving Conflict in the Workplace. – М.: , 2012. – 332 с. Sharon Seivert. The Balancing Act: Mastering the Five Elements of Success in Life, Relationships, and Work. – М.: , 0. – 0 с. Marino Regini, Jim Kitay, Martin Baethge. From Tellers to Sellers: Changing Employment Relations in Banks. – М.: , 0. – 0 с. Lisa Rogak. The 100 Best Businesses to Start When You Don't Want to Work Hard Anymore. – М.: , 0. – 0 с. Ken Smith. Pay Attention! I'm Your Customer ... and the Reason You're in Business. – М.: , 0. – 0 с. Colin C. Williams. Consumer Services and Economic Development. – М.: , 0. – 0 с. Jonathan R. Woetzel. Capitalist China : Strategies for a Revolutionized Economy. – М.: , 0. – 0 с. M.K. Lewis, K.T. Davis. Domestic and International Banking. – М.: , 0. – 0 с. Jim Dion, Ted Topping. Start and Run a Profitable Retail Business (Start & Run a). – М.: Self-Counsel Press, 2000. – 200 с. Eddy Kay. Thriving in the Shadow of Giants: How to Find Success as an Independent Retailer. – М.: Armarium Press, 2001. – 136 с. Jerome S. Osteryoung, Diane L. Denslow. So You Need to Write a Business Plan. – М.: , 0. – 0 с. Richard Harper, Dave Randall, Mark Rouncefield. Organizational Change in Retail Finance : An Ethnographic Perspective (Routledge Studies in Money and Banking). – М.: , 0. – 0 с. Michele Granger, Tina Sterling. Fashion Entrepreneurship: Retail Business Planning (+ CD-ROM). – М.: Fairchild Books & Visuals, 2006. – 416 с. Public House and Beverage Management: Key Principles and Issues. – М.: , 0. – 0 с. Rosemary Grebel, Phyllis Pogrund. Making Your Mark in Hotel Industry Jobs. – М.: McGraw-Hill ESL/ELT, 1996. – 124 с. Robert Oppenheim. 101 Salon Promotions. – М.: , 0. – 0 с. Anne McKinney. Real-Resumes for Retailing, Modeling, Fashion and Beauty Industry Jobs: Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries (Real-Resumes Series). – М.: , 0. – 0 с. Anne McKinney. Real-Resumes for Sales. – М.: , 0. – 0 с. Anne McKinney. 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Brand Manners: How to Create the Self Confident Organization to Live the Brand. – М.: , 0. – 0 с. Fundamentals and Practice of Marketing. – М.: , 0. – 0 с. Jim Burrow, James L. Burrow. Business 2000: Marketing. – М.: , 0. – 0 с. Malcolm Stogo. Ice Cream and Frozen Deserts : A Commercial Guide to Production and Marketing. – М.: , 0. – 0 с. Robert J. Thomas. New Product Success Stories: Lessons from Leading Innovators. – М.: , 0. – 0 с. Marsha Collier. Starting an eBay Business for Dummies. – М.: , 0. – 0 с. Thomas R. Eisenmann, Thomas Eisenmann. Internet Business Models: Text and Cases with Teledesic Case CD-ROM. – М.: , 0. – 0 с. Gary Barnes. Quick Reference to the 2001 FDA Model Food Code. – М.: , 0. – 0 с. Patrick Tan. Success With Online Retailing: For Small Businesses. – М.: , 0. – 0 с. Jack W. Plunkett. 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Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с. Geoffrey Elliott. Mobile Commerce and Wireless Computing Systems. – М.: , 2003. – 0 с. Jack W. Plunkett. Plunkett's E-Commerce & Internet Business Almanac 2005: Your Reference Source to All Facets of the Internet Business (Plunkett's E-Commerce and Internet ... E-Commerce and Internet Business Almanac). – М.: , 2005. – 0 с. Rob Jones. Retail Therapy: Making Strategic Relationships Work. – М.: , 2003. – 0 с. R. Patrick Cash. Management of Retail Buying. – М.: , 2005. – 0 с. Anthony D. Manley. The Retail Loss Prevention Officer: The Law and the Fundamental Elements of Retail Security. – М.: , 2003. – 0 с. T. Scott Gross. When Customers Talk... Turn What They Tell You into Sales. – М.: , 2004. – 0 с. Frontiers of Broadband, Electronic and Mobile Commerce (Contributions to Economics). – М.: , 2004. – 0 с. A. Coskun Samli. 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The Secrets to Succeeding in Network Marketing Offline and Online: How to Achieve Financial Success Selling Network Marketing Products & Services. – М.: , 2008. – 288 с. Gary Bertwistle. The Vibe: The Marketing Handbook for Every Product, Service and Industry. – М.: , 2010. – 168 с. Bob Phibbs. The Retail Doctor?s Guide to Growing Your Business. – М.: , 2010. – 246 с. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с. Steve Walls. Examining Male Service Work. – М.: LAP Lambert Academic Publishing, 2012. – 336 с. Eucabeth Adoyo Kwasu. Factors affecting Customers in the Retail Industry. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Olayinka David-West. 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Zehad Yeasin,Azizul Hassan and Rashed Azim. Motivational Factors and Retail Employees. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Antonio Carlos Giuliani and Valeria Rueda Elias Spers. Retail & Services. – М.: LAP Lambert Academic Publishing, 2012. – 176 с. Satish Pawar. Impact of Organised Retailing on Traditional Retailers. – М.: LAP Lambert Academic Publishing, 2013. – 252 с. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Jilson Zimuto. The contribution of ‘soft Ps’ to retained revenue in retailing. – М.: LAP Lambert Academic Publishing, 2012. – 56 с. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. Shilpa Bagdare. Retail Customer Experience - An Indian Context. – М.: Scholars' Press, 2014. – 164 с. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с. Dr. Deepak Jain. Winning at Unorganized Retail: An Indian Perspective and Experiences. – М.: LAP Lambert Academic Publishing, 2011. – 652 с. Jayaraman Munusamy,Siti Faridah and A Sanmugam. Service Channel Transformation in Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с. Davood Manzoor,Alireza Miremadi and Hamid Boostani Golestani. Mobile Banking Services in Financial Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с. Swapna Bhargavi Gantasala,Prabhakar Venugopal Gantasala and Krishna Naik Chanda Naik Gari. SERVQUAL in RETAILING. – М.: LAP Lambert Academic Publishing, 2012. – 324 с. Gagandeep Kaur. Employee Perception and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 152 с. Дополнительные результаты Retailer Magazine. Владельцам и топ-менеджерам, № 1, март 2012. – М.: ИД Retailer, 2012. – 96 с. Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с. Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с. European Retail Research 2011, Volume 25 Issue II (German Edition). – М.: , 2012. – 147 с. Handbook of Service Description: USDL and Its Methods. – М.: , 2012. – 563 с. Allan Ashok Kumar, Giang Chau Trinh. Breaking Uncertainties for Product Offerings: A Holistic Framework of Uncertainty Management for Planning, Designing and Developing PSS (Product/Service System). – М.: , 2012. – 152 с. Christoph Seidel. IT-Service-Level-Management: Konzepte und Implementierungsstrategien (German Edition). – М.: , 2012. – 136 с. Web Services and Formal Methods: 8th International Workshop, WS-FM 2011, Clermont-Ferrand, France, September 1-2, 2011, Revised Selected Papers ... / Programming and Software Engineering). – М.: , 2012. – 152 с. Agile Service Development: Combining Adaptive Methods and Flexible Solutions (The Enterprise Engineering Series). – М.: , 2012. – 223 с. Public Key Infrastructures, Services and Applications: 8th European Workshop, EuroPKI 2011, Leuven, Belgium, September 15-16, 2011, Revised Selected ... Computer Science / Security and Cryptology). – М.: , 2012. – 219 с. Cloud Computing and Services Science (Service Science: Research and Innovations in the Service Economy). – М.: , 2012. – 405 с. Delivering Public Services that Work Volume 2. – М.: , 2012. – 192 с. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с. Mr. Phil Gerbyshak. Service Desk Manager's Crash Course. – М.: , 2012. – 108 с. Danny Shiem-shin Then. Real Estate Asset Management: - Operational Property Assets and Facilities Support Services as a Business Resource. – М.: , 2012. – 408 с. Steve Marx. Close Like The Pros: Replace Worn-Out Tactics with the Powerful Strategy of Interactive Selling. – М.: , 2012. – 304 с. Michael Pidd. Measuring the Performance of Public Services: Principles and Practice. – М.: , 2012. – 332 с. Committee on Geographic Adjustment Factors in Medicare Payment, Board on Health Care Services, Insti. Geographic Adjustment in Medicare Payment: Phase I: Improving Accuracy, Second Edition. – М.: , 2012. – 206 с. Exploring Services Science: Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012, Proceedings (Lecture Notes in Business Information Processing). – М.: , 2012. – 382 с. e-Infrastructure and e-Services for Developing Countries: Third International ICST Conference, AFRICOMM 2011, Zanzibar, Tansania, November 23-24, ... and Telecommunications Engineering). – М.: , 2012. – 269 с. Waqar Nadeem, Ijaz. A Qureshi, Jari Salo. Technology Acceptance in Motorcycle Retail Industry: An Inclination Towards Adaption of Web 2.O. – М.: , 2012. – 84 с. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с. «Barclays»: Amongst the world's top companies: Banks and financial services. – М.: , 2012. – 84 с. Rick Padulo. I Can Get It for You Retail: Down and Dirty Tales from a Canadian Ad Man. – М.: , 2012. – 224 с. David Howell. The Small Business Guide to China: How small enterprises can sell their goods or services to markets in China (Business Bites). – М.: , 2012. – 116 с. Trends in U.s. Services Trade (Trade Issues, Policies, and Laws). – М.: , 2012. – 0 с. Barbara Safani, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book04: Career Transition Training and Services That Work in Today's Environment. – М.: , 2012. – 118 с. Leif Moll. Strategische Erfolgsfaktoren von Shared Services im Personalbereich: Eine praxisorientierte Analyse zur wertorientierten Unternehmensfuhrung (mir-Edition) (German Edition). – М.: , 2012. – 317 с. Vinnie Mirchandani. The New Technology Elite: How Great Companies Optimize Both Technology Consumption and Production. – М.: , 2012. – 378 с. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с. Gary P. Latham, Robert C. Ford. HR at Your Service: Lessons from Benchmark Service Organizations. – М.: , 2012. – 220 с. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с. Patricia OrdoA±ez de Pablos. Knowledge Management and Drivers of Innovation in Services Industries. – М.: , 2012. – 383 с. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с. Richard A. Gordon, Internal Revenue Service. Estimates of Levels of Tax Haven Use. – М.: , 0. – 0 с. Ahmad Audu Mayaki. Consumer Behavioural Response: Services Of Retail Banks in Nigeria. – М.: , 2012. – 120 с. Colin C. Williams. Consumer Services and Economic Development. – М.: , 0. – 0 с. Jim Dion, Ted Topping. Start and Run a Profitable Retail Business (Start & Run a). – М.: Self-Counsel Press, 2000. – 200 с. Eddy Kay. Thriving in the Shadow of Giants: How to Find Success as an Independent Retailer. – М.: Armarium Press, 2001. – 136 с. Michele Granger, Tina Sterling. Fashion Entrepreneurship: Retail Business Planning (+ CD-ROM). – М.: Fairchild Books & Visuals, 2006. – 416 с. Michael A. Crew, Paul R. Kleindorfer, Calif Bi-Annual Conference on Postal Delivery Services 1996 Monterey. Managing Change in the Postal and Delivery Industries (Topics in Regulatory Economics and Policy Series, No. 25). – М.: , 0. – 0 с. Michael A. Weider, Michael A. Wieder, Carol M. Smith, Cynthia Brakhage, International Fire Service Training Association. Principles of Foam Fire Fighting. – М.: , 0. – 0 с. Anne McKinney. Real-Resumes for Retailing, Modeling, Fashion and Beauty Industry Jobs: Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries (Real-Resumes Series). – М.: , 0. – 0 с. Marat Terterov, Malta Financial Services Centre. 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Congressional Research Service. A Reference Guide to Banking and Finance. – М.: , 0. – 0 с. Lisa M. Sciulli. Innovations in the Retail Banking Industry: The Impact of Organizational Structure and Environment on the Adoption Process. – М.: Routledge, 0. – 250 с. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с. Mark Gabbott, Gillian Hogg. Consumers and Services. – М.: , 0. – 0 с. Robert Taggart. Providing Personalized Customer Service (Crisp Retailing Smarts Series). – М.: , 0. – 0 с. Society for Marketing Professional Services. Marketing Handbook for the Design & Construction Professional: Society for Marketing Professional Services. – М.: , 0. – 0 с. British Library, Ian Stewart, Alan Gomersall, British Library Science Reference and Information Service Market Rese. Market Research: A Guide to British Library Collections. – М.: , 0. – 0 с. Dearborn Financial Services, Kim Allen Baker. Understanding Personal Auto. – М.: , 0. – 0 с. 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Ольга Дорогая Юля, здравствуйте! Огромное Вам спасибо за рефераты, я сегодня их забрала и прочитала, в понедельник поедем сдавать в экстернат. Не могу не сказать Вам, что Вы очень талантливый и тонкий человек. Я хорошо знаю, что образование, каким бы качественным оно не было, не даёт возможности безошибочно почувствовать поставленную задачу. Высокое качество Ваших работ бесспорно, однако меня больше всего поразила точность и артистичность не просто реализации цели и задач исследования, а исполнения специалистСКОЙ по духу работы: в нашем случае это не просто рефераты на заданную тему, а рефераты совершенно определённого качественно (в смысле возраста, уровня образования и т.п.) специалиста. Выражаю Вам своё восхищение, надеюсь на дальнейшее сотрудничество.