Результаты поиска

Лучшие результаты

1. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
   

Дополнительные результаты

1. Aswath Damodaran. Investment Valuation: Tools and Techniques for Determining the Value of Any Asset (Wiley Finance). – М.: , 2012. – 974 с.
   
2. Aswath Damodaran. Investment Valuation: Tools and Techniques for Determining the Value of any Asset, University Edition (Wiley Finance Series). – М.: , 2012. – 974 с.
   
3. Basit Aziz. Improving Project Management with Lean Thinking: Integrating Lean in Project Processes. – М.: , 2012. – 104 с.
   
4. Natarajan Kumar. Values, Organizational Commitment and Job Satisfaction: An Empirical Evidence. – М.: , 2012. – 184 с.
   
5. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
6. R. Rudy Higgens-Evenson. The Price of Progress: Public Services, Taxation, and the American Corporate State, 1877 to 1929. – М.: , 0. – 0 с.
   
7. M. Fogiel, Staff of Rea, Research and Education Association, Research, The Staff of Education Association. Microeconomics Super Review. – М.: , 0. – 0 с.
   
8. Otmar Issing, Vitor Gaspar, Ignazio Angeloni, Oreste Tristani. Monetary Policy in the Euro Area: Strategy and Decision-Making at the European Central Bank. – М.: , 0. – 0 с.
   
9. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с.
   
10. Vivette Payne. The Team-Building Workshop. – М.: , 0. – 0 с.
    
11. James Highlands. How to Make Money with ISO 9000: A Guide to Profitable Quality Management. – М.: , 0. – 0 с.
    
12. Richard H.K. Vietor. Energy Policy in America since 1945 : A Study of Business-Government Relations (Studies in Economic History and Policy: USA in the Twentieth Century). – М.: Cambridge University Press, 1987. – 384 с.
    
13. Ben Fine. Social Capital Versus Social Theory: Political Economy and Social Science at the Turn of the Millenium (Contemporary Political Economy). – М.: , 0. – 0 с.
    
14. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
15. Stephen George, Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. – М.: Wiley, 1998. – 254 с.
    
16. Mark A. Fryman. Quality and Process Improvement. – М.: , 0. – 0 с.
    
17. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
18. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
19. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
20. Lawrence Thomas, Robert Batcheller. Home Building Pitfalls. – М.: , 0. – 0 с.
    
21. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2004. – 0 с.
    
22. David Mortimer. Quality and Risk Management in the IVF Laboratory. – М.: , 2004. – 0 с.
    
23. D.N.P. Murthy. Warranty Management and Product Manufacture (Springer Series in Reliability Engineering). – М.: , 2005. – 0 с.
    
24. Daniel, M.D. Farb. OSHA Fire Safety Manual and CD, Introductory But Comprehensive OSHA (Occupational Safety and Health) Training for the Managers and Employees in a Worker ... Industrial and Healthcare/ Hospital Settings. – М.: , 2003. – 0 с.
    
25. Devindra Ramnarine, RoseMarie-Rita Endeley. Information and Communication Technologies for the Public Service. – М.: , 2008. – 100 с.
    
26. Henry Ellis. A General Introduction To Domesday Book V2: Accompanied By Indexes Of The Tenants In Chief, And Under Tenants, At The Time Of The Survey (1833). – М.: , 2008. – 548 с.
    
27. Henry Ellis. A General Introduction To Domesday Book V2: Accompanied By Indexes Of The Tenants In Chief, And Under Tenants, At The Time Of The Survey (1833). – М.: , 2008. – 548 с.
    
28. Daniel Carpenter. Reputation and Power: Organizational Image and Pharmaceutical Regulation at the FDA (Princeton Studies in American Politics: Historical, International, and Comparative Perspectives). – М.: , 2010. – 856 с.
    
29. Daniel Carpenter. Reputation and Power: Organizational Image and Pharmaceutical Regulation at the FDA (Princeton Studies in American Politics: Historical, International, and Comparative Perspectives). – М.: , 2010. – 856 с.
    
30. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY: THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICE ON CUSTOMER VALUE IN THE HOSPITALITY INDYSTRY IN MALAYSIA. – М.: , 2010. – 80 с.
    
31. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
32. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с.
    
33. Charles Dickens. The Signalman and The Ghost at the Trial: Beginner Level. – М.: Macmillan Education, 2005. – 62 с.
    
34. Committee on Forefronts of Science at the Interface of Physical and Life Sciences, National Research. Research at the Intersection of the Physical and Life Sciences. – М.: , 2010. – 102 с.
    
35. Adam Schwab. Pigs at the Trough. – М.: , 2010. – 256 с.
    
36. Theodore H. Poister. Measuring Performance in Public and Nonprofit Organizations. – М.: , 2003. – 320 с.
    
37. R Manring. Reconstructing Tradition – Advaita Acarya and Gaudiya Vaisnavism at the Cusp of the Twentieth Century. – М.: , 2005. – 336 с.
    
38. Lisa B Dorin. Film, Video and New Media at the Art Institute of Chicago with the Howard and Donna Stone Gift. – М.: , 2009. – 104 с.
    
39. The International Culinary Schools at The Art Institutes. The Wine, Beer, and Spirits Handbook. – М.: , 2009. – 528 с.
    
40. Michael Walzer. Regicide and Revolution – Speeches at the Trial of Louis XVI. – М.: , 1993. – 274 с.
    
41. The International Culinary Schools at The Art Institutes. International Cuisine. – М.: , 2008. – 864 с.
    
42. The Centre for Public Law at the University of Cambridge. Constitutional Reform in the United Kingdom. – М.: , 2011. – 144 с.
    
43. Edited by Grainne de Burca and Joanne Scott. Law and New Governance in the EU and the US. – М.: , 2011. – 440 с.
    
44. Edited by Fatemeh Ebtehaj, Bridget Lindley and Martin Richards for the Cambridge Socio-Legal Group. Kinship Matters. – М.: , 2011. – 326 с.
    
45. Edited by Jack Beatson and Eltjo Schrage, with the collaboration of Mindy Chen-Wishart, Martin Hogg. Cases, Materials and Texts on Unjustified Enrichment. – М.: , 2011. – 640 с.
    
46. Edited by Dagmar Schiek, Lisa Waddington and Mark Bell (with the collaboration of Tufyal Choudhury. Cases, Materials and Text on National, Supranational and International Non-Discrimination Law. – М.: , 2011. – 1118 с.
    
47. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
48. Christopher Mck Nichols. Promise and Peril – America at the Dawn of a Global Age. – М.: , 2011. – 420 с.
    
49. Onur Eren Surgit. Group Decision Support System for Supplier Selection. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
50. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
51. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
52. Kevin Anthony Perry. Framing Trust at the Street Level. – М.: Scholars' Press, 2013. – 352 с.
    
53. Hamdah Alfaraidy. Unemployment, Family Relationship, Self Esteem and Life Satisfaction. – М.: Scholars' Press, 2014. – 320 с.
    
54. Zulhan Othman and Mohd Salehuddin Mohd Zahari. Restaurant Service Delivery and Customer Patronization. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
    
55. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
56. Luis Alfredo Arriola Vega. Human Agency And The Making Of Territoriality At The Frontier. – М.: LAP Lambert Academic Publishing, 2012. – 392 с.
    
57. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
58. Keratilwe Bodilenyane. The Effect of HIVAIDS on Job Satisfaction amongst the Nurses. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
59. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
60. Sreedhar Bodiga and Vijaya L. Bodiga. Iron and zinc interactions at the site of absorption. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
    
61. Fares Braizat. Islam, Muslims, and Liberal Democracy in the Middle East. – М.: LAP Lambert Academic Publishing, 2010. – 360 с.
    
62. Vivienne Byers. Service Planning and Organisational Change in the Health Sector:. – М.: LAP Lambert Academic Publishing, 2011. – 364 с.
    
63. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
64. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
65. Nor Hashima Hashim. Switching intentions of Islamic banking customers. – М.: LAP Lambert Academic Publishing, 2013. – 248 с.
    
66. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
67. Neeti Sharma. Assessment of Small Interaction at the Interface of FRP Composites. – М.: LAP Lambert Academic Publishing, 2009. – 116 с.
    
68. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с.
    
69. Samuel Amare Admassu. Demand for Beef Quality and Safety in Addis Ababa, Ethiopia. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
70. Nabaz Khayyat. Adoption of Mobile Telecommunication and its User Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
    
71. Omoneye OLASANMI. IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
72. Laura Potincu. Ethics and Social Responsibility in the Marketing Domain. – М.: LAP Lambert Academic Publishing, 2012. – 384 с.
    
73. Siddaraju V.G and Gayathri N.K. Tourism Industry and Economic Development in India. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
74. Melkirst Gizaw. Effects of Service Quality And Satisfaction on Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
    
75. Li Xiangyu and Krit Jarinto. Service Is Power. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
76. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
77. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
78. Yacine Chemssi. Health-oriented Marketing Strategies and their Impact on the Consumers. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
79. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
80. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
81. Md. Nuruzzaman. Employee Service Behaviour and Human Resources Management Practices. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
82. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
83. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
84. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
85. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
86. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
87. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
88. Juwayriah Nadeem and Kashir Asghar. Disneyization Of Restaurants. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
89. Shankar Chelliah,Sonia Nanthenny Kanapathy and Jayaraman Munusamy. The Competitive Advantages In Private Higher Education. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
90. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
91. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
92. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
93. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
94. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
95. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
96. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
    
97. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
98. ANTONIO LOBO. Marketing of Luxury Cruise Liners. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
    
99. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
    
100. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
101. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
102. Sangeetha Balasubramaniam and Dr. Huam Hon Tat. AIRLINE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
103. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
104. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
105. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
106. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
107. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
108. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
109. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
110. Mohammed Kassie Abebe. Business Process Reengineering Factors and Employee Performance. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
111. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
     
112. Pooja Tiwari and Rajesh Verma. Occupational Stress and Job satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
113. Sonia Chawla. Risk Analysis in Life Insurance Industry. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
     
114. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
115. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
116. Benson Mukandiwa. Customer and Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
117. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
118. Natarajan Kumar. Values, Organizational Commitment and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
119. Basit Aziz. Improving Project Management with Lean Thinking. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
120. Wasihun Mohammed. Internal Service Climate and Empowerment Effect on Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
121. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
122. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
123. Sonia Chawla. IMPACT OF PRIVATIZATION ON LIFE INSURANCE INDUSTRY IN INDIA. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
124. Abu Elnasr Sobaih. The Management of Part-time employees in the restaurant industry. – М.: LAP Lambert Academic Publishing, 2011. – 380 с.
     
125. Pankaj Uttamrao Kapse and Mangal Bhausaheb Chaudhary. Factors affecting bilateral tourism flow between India and Europe. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
126. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
127. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
128. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
129. Edwina Amoo. INFORMATION TECHNOLOGY IN THE AUTOMOBILE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
130. Mohammed Bharmal and Bhoomi Parmar. An Study on Post Service Satisfaction amongst the Toyota Customers. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
131. Gagandeep Kaur. Employee Perception and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
132. Elena Nitecki. Heating Up and Cooling Out at the Community College. – М.: LAP Lambert Academic Publishing, 2012. – 396 с.
     
133. Mary Afi Mensah. Leadership and Job Satisfaction in Higher Education. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
     
134. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
135. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
136. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
137. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
138. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
139. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
140. Impressionist and Post-Impressionist Art at the Dallas Museum of Art. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
5. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
6. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
7. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
8. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
9. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
10. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
11. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
12. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
13. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
14. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
15. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
16. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
17. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
18. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
19. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
20. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
21. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.