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Результаты поиска Лучшие результаты Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с. Madeline Bodin. The Call Center Dictionary. – М.: , 2010. – 227 с. Дополнительные результаты Governing to Win: Enhancing National Competitiveness Through New Policy and Operating Approaches (The Ibm Center for the Business of Government Book Series). – М.: , 2012. – 148 с. Natarajan Gautam. Analysis of Queues: Methods and Applications (Operations Research Series). – М.: , 2012. – 802 с. John P. Schuster. Answering Your Call: A Guide for Living Your Deepest Purpose. – М.: , 2012. – 244 с. Jim Newell. Using Online Marketing Tools...To Market Your Offline Business: 4 Essential Tools To Help You Find New Customers and Retain Your Existing One's Longer. – М.: , 2012. – 100 с. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с. Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks). – М.: , 2012. – 208 с. Nora Sanchez. Accounting Dictionary : English-Spanish, Spanish-English, Spanish-Spanish. – М.: , 2003. – 0 с. Geoffrey Brennan, James M. Buchanan. The Power to Tax: Analytical Foundations of a Fiscal Constitution (Collected Works of James m Buchanan, Vol 9 (Paper)). – М.: , 0. – 0 с. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с. Ross Yockey. McColl: The Man With America's Money. – М.: , 0. – 0 с. Seiritsu Ogura, Toshiaki Tachibanaki, David A. Wise. Labor Markets and Firm Benefit Policies in Japan and the United States (NATIONAL BUREAU OF ECONOMIC RESEARCH CONFERENCE REPORT). – М.: , 0. – 0 с. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с. Robert Guttmann. Cybercash: The Coming Era of Electronic Money. – М.: , 0. – 0 с. E. Van Ierland, Jan Van Der Straaten, Herman R. J. Vollebergh, Ekko C. Van Ierland. Economic Growth and Valuation of the Environment: A Debate. – М.: , 0. – 0 с. Donald Rutherford. Routledge Dictionary of Economics. – М.: , 0. – 0 с. Michael J. Moore. Product Liability Entering the Twenty-First Century: The U.S. Perspective. – М.: AEI Press, 2002. – 64 с. Stephen Coscia. Tele-Stress - Relief For Call Center Stress Syndrome. – М.: , 0. – 0 с. Randy Hodson, Richard L. Simpson, Ida Harper Simpson. Deviance in the Workplace, Volume 8. – М.: , 0. – 0 с. Karl Albrecht. The Power of Minds at Work: Organizational Intelligence in Action. – М.: AMACOM/American Management Association, 2003. – 272 с. Larry Davis. Pioneering Organizations: The Convergence of Individualism, Teamwork, and Leadership. – М.: , 0. – 0 с. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с. Michael D. Trotter. The Customer Call Center Outback: A Frontline Supervisor's Map to Success. – М.: , 0. – 0 с. Marilyn L. Kourilsky, William Walstad. The E Generation. – М.: , 0. – 0 с. John C., Md. Lilly, Phillip Bailey Lilly, Tom Robbins. The Quiet Center. – М.: , 0. – 0 с. Jason Millman, Diane L. Strike. Talking With the Caller: Guidelines for Crisisline and Other Volunteer Counselors. – М.: , 0. – 0 с. Alexander Cockburn, Jeffrey St. Clair, Allan Sekula. Five Days That Shook the World: The Battle for Seattle and Beyond. – М.: , 0. – 0 с. Robert Beynon, Routledge. The Routledge Critical Dictionary of Global Economics. – М.: , 0. – 0 с. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с. Richard O'Leary. The Environmental Mafia: The Enemy Is Us. – М.: , 0. – 0 с. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с. Anil Markandya, Renat Perelet, Pamela Mason, Tim Taylor. Dictionary of Environmental Economics. – М.: Earthscan, 2002. – 208 с. Richard O'Leary. The Environmental Mafia: The Enemy Is Us. – М.: , 0. – 0 с. Paul Davies. What's This India Business?: Offshoring, Outsourcing, and the Global Services Revolution. – М.: , 0. – 0 с. John O'Connell. The Blackwell Encyclopedic Dictionary of International Management. – М.: , 0. – 0 с. Robert A. Schwartz, Nicole Beiner, Miriam J. Humbach. The Electronic Call Auction: Market Mechanism and Trading. – М.: , 0. – 0 с. Paul D. Kadavy. Covered Call Writing with Qs and Diamonds: Double-Digit Returns on Ready-Made Portfolios. – М.: , 0. – 0 с. Paul D. Kadavy. Writing Uncovered Put and Call Combinations: Earn Two Option Premiums from One Margin Requirement on Individual Stocks and Exchange Traded Funds (ETFs) Without Owning Them. – М.: Arrow Publications, 2009. – 186 с. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с. David R. Caruso, Peter Salovey. The Emotionally Intelligent Manager : How to Develop and Use the Four Key Emotional Skills of Leadership. – М.: Jossey-Bass, 2004. – 320 с. Margot Cairnes. Approaching the Corporate Heart: Breaking Through to New Horizons of Personal and Professional Success. – М.: , 0. – 0 с. Scott W. Ventrella. The Power of Positive Thinking in Business: 10 Traits for Maximum Results. – М.: , 0. – 0 с. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с. Carol Kinsey Goman. The Human Side of High-Tech: Lessons from the Technology Frontier. – М.: , 0. – 0 с. Derek Channon. The Blackwell Encyclopedic Dictionary of Strategic Management. – М.: , 0. – 0 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с. Rosanne D'Ausilio. Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition). – М.: , 0. – 0 с. Edited by Barbara Lewis and Dale Littler. The Blackwell Encyclopedic Dictionary of Marketing. – М.: Wiley-Blackwell, 2008. – 288 с. Dianna Edwards, Robert Valentine. Catalog Design: The Art of Creating Desire. – М.: , 0. – 0 с. Chris Dewinter. Selling By Telephone. – М.: , 0. – 0 с. David Greenblatt. Call Heard 'Round the World, The: Voice Over Internet Protocol and the Quest for Convergence. – М.: , 0. – 0 с. Lawrence H. Peters, Charles R. Greer, Stuart A. Youngblood. The Blackwell Encyclopedic Dictionary of Human Resource Management (Blackwell Encyclopedia of Management). – М.: , 0. – 0 с. Barbara L. McCombs, Jo Sue Whisler. The Learner-Centered Classroom and School : Strategies for Increasing Student Motivation and Achievement (Jossey-Bass Education Series). – М.: , 0. – 0 с. Richard Longstreth. City Center to Regional Mall: Architecture, the Automobile, and Retailing in Los Angeles, 1920-1950. – М.: , 0. – 0 с. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с. Urs E. Gattiker. Information Security Dictionary: DEFINING THE TERMS DEFINE SECURITY FOR E-BUSINESS, INTERNET... (KLUWER INTERNATIONAL SERIES IN ENGINEERING AND COMPUTER SCIENCE). – М.: , 0. – 0 с. Александра Самолюбова. Call Center на 100%. Практическое руководство по организации Центра обслуживания вызовов. – М.: Альпина Паблишер, 2010. – 352 с. Jack W. Plunkett. Plunkett's Banking, Mortgages and Credit Industry Almanac 2005: The Only Complete Guide to the Business of Banking, Lending, Mortgages and Credit Cards ... Mortgages and Credit Industry Almanac). – М.: , 2004. – 0 с. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с. Employment, Trade Union Renewal and the Future of Work : The Experience of Work and Organizational Change (The Future of Work). – М.: , 2005. – 0 с. Perseus Publishing. The Ultimate Business Dictionary: Defining the World of Work. – М.: , 2003. – 0 с. Cutler J. Cleveland. Dictionary of Energy. – М.: , 2005. – 512 с. David E. Lowes. The Anti-Capitalist Dictionary: Movements, Histories and Motivations. – М.: Fernwood, SIRD, Zed Books, 2006. – 320 с. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с. Anthony Kastros. Mastering the Fire Service Assessment Center. – М.: , 2006. – 300 с. David E. Lowes. The Anti-Capitalist Dictionary: Movements, Histories, and Motivations. – М.: , 2006. – 320 с. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с. Kate Mooney. The Essential Accounting Dictionary (Sphinx Dictionaries). – М.: , 2008. – 624 с. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с. Robert Lamb. Improving Your Bottom Line Through The Contact Center. – М.: , 2010. – 154 с. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с. Norman Hart. The CIM Marketing Dictionary. – М.: , 2010. – 336 с. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с. Longman WordWise Dictionary. – М.: Longman, 2002. – 722 с. Elizabeth Gray. The Express Picture Dictionary for Young Learners: Teacher's Activity Book. – М.: Express Publishing, 2001. – 32 с. The Emirates Center for Strategic Studies and Research. The Information Revolution and the Arab World: Its Impact on State and Society. – М.: I. B. Tauris, 1998. – 236 с. Bill Price. The Best Service is No Service. – М.: Jossey-Bass, 2008. – 336 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 2010. – 137 с. Keith Dawson. The Call Center Handbook. – М.: , 2010. – 0 с. Madeline Bodin. The Call Center Dictionary. – М.: , 2010. – 227 с. Paul Dickson. The Dickson Baseball Dictionary 3e. – М.: , 2011. – 0 с. Dm Randel. The Harvard Concise Dictionary of Music. – М.: , 1990. – 584 с. James G. Janossy. Practical TSO/ISPF for Programmers and the Information Center. – М.: , 1988. – 270 с. Don Michael Randel. The Harvard Biographical Dictionary of Music. – М.: , 1996. – 1028 с. Jean–Claude Corbeil. The Macmillan Visual Dictionary. – М.: , 1992. – 862 с. Malcolm Warner. This Other Eden – Paintings from the Yale Center for British Art. – М.: , 1998. – 220 с. Don Michael Randel. The Harvard Concise Dictionary of Music & Musicians. – М.: , 2002. – 768 с. Jerry M. Rosenberg. The Investor?s Dictionary. – М.: , 1986. – 508 с. Don Michael Randel. The Harvard Concise Dictionary of Music & Musicians. – М.: , 1999. – 728 с. David Grambs. The Endangered English Dictionary (Paper). – М.: , 1997. – 200 с. Margaret McCord. The Calling of Katie Makanya. – М.: , 1997. – 252 с. JM RAD. Vaeth Frontiers Of Radiation Therapy And Oncology: Radiation Therapy And The Cancer Center. – М.: , 1974. – 0 с. Jules David Prown. The Architecture Of The Yale Center For British Art. – М.: , 2009. – 72 с. The Schomburg Center for Research in Black Culture. The Black New Yorkers. – М.: , 2001. – 480 с. R Andrews. The Concise Columbia Dictionary of Quotations. – М.: , 1989. – 343 с. Real Bergevin. Call Center fur Dummies. – М.: , 2007. – 388 с. Andrew Horton. Writing the Character–Centered Screenplay Updated & Expanded Edition. – М.: , 2000. – 250 с. Roberta Carroll. The Skeptic?s Dictionary. – М.: , 2003. – 456 с. Alan I Abramowitz. The Disappearing Center – Engaged Citizens, Polarization and American Democracy. – М.: , 2010. – 244 с. Paul Dickson. The Dickson Baseball Dictionary – The Revised, Expanded and Now–definitive Language of Baseball 3e. – М.: , 2009. – 900 с. Andrew Horton. Laughing Out Loud – Writing the Comedy–Centered Screenplay (Paper). – М.: , 2000. – 232 с. Roger K Newman. The Yale Biographical Dictionary of American Law. – М.: , 2009. – 640 с. Ernst-Ulrich Petersmann. International Economic Law in the 21st Century. – М.: , 2011. – 264 с. Gary M. Whitmore. Prince Luna and the Space Dreamers. – М.: , 2011. – 220 с. Jim Shaughnessy. The Call of Trains – Railroad Photographs by Jim Shaughnessy. – М.: , 2008. – 224 с. C J Date. The Relational Database Dictionary. – М.: , 2006. – 122 с. Robert A. Lipinski. The Complete Beverage Dictionary. – М.: , 1996. – 464 с. Richard Abanes. He Is Risen: Reflections on Easter and the Forty Days of Lent. – М.: FaithWords, 2008. – 288 с. Jill Korey O'Sullivan. The Heinle Picture Dictionary for Children. – М.: Thomson Heinle, 2008. – 160 с. English-Japanese Dictionary (Collins GEM). English-Japanese Dictionary (Collins GEM). – М.: , 2006. – 608 с. Jill Korey O'Sullivan. The Heinle Picture Dictionary for Children: Audio Programme (аудиокурс на 3 CD). – М.: Thomson Heinle, 2008. – с. Jack London. The Call of the Wild: Intermediate Level (+ 2 CD). – М.: Macmillan Education, 2011. – 80 с. Daniele Barchiesi. Dictionary Learning with Applications to Audio Signals. – М.: Scholars Press, 2014. – 196 с. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Nishant Pandya and Chetan Trivedi. The World of Chetan Bhagat. – М.: LAP Lambert Academic Publishing, 2014. – 96 с. Duysal Askun Celik. Call Centers' Quality of Working Life. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Willingtone Ouma Otieno. The Mombasa Republican Council Secession Call. – М.: LAP Lambert Academic Publishing, 2015. – 64 с. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Tankut Pacac?. The Philosophy of Advanced-Level Marketing. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Venera-Mihaela Cojocariu. Educational Strategies Centered on the Beneficiary of Learning. – М.: LAP Lambert Academic Publishing, 2012. – 288 с. A Dictionary of the Usage of Common Chinese Separable Words. – М.: Beijing Language and Culture University Press, 2015. – 262 с. Oxford Dictionaries. Oxford School: French Dictionary. – М.: Oxford University Press, OUP Oxford, 2012. – 640 с. The Bantam Crossword Dictionary. – М.: , 2015. – 640 с. Wayne Robert Williams. The Dell Crossword Dictionary. – М.: , 2015. – 448 с. The American Heritage Dictionary. – М.: , 2015. – 960 с. Virginia Evans, Jenny Dooley, Sarah Miranda. Career Paths: Call Centers: Student's Book 1. – М.: Express Publishing, 2013. – 40 с. Collins Dictionaries. Collins Spanish Dictionary and Grammar. – М.: HarperCollins Publishers, 2014. – 1216 с. Anna Wieczorek. The Primary i-Dictionary: Level 1: Workbook (+ CD-ROM). – М.: Cambridge University Press, 2013. – 88 с. Jack London. The Call of the Wild. – М.: Айрис-Пресс, 2016. – 288 с. Pramod K. Nayar. The Postcolonial Studies Dictionary. – М.: , 2015. – с. Jack London. The Call of the Wild. Зов предков. – М.: Айрис-Пресс, 2013. – 288 с. Jill Korey O'Sullivan. The Heinle Picture Dictionary for Children: Workbook. – М.: Thomson Heinle, 2008. – 144 с. Jack London. The Call of the Wild. – М.: T8RUGRAM, 2018. – 110 с. Лучшие результаты Ничего не найдено Дополнительные результаты Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С. Машарипов, "Управление персоналом", N 16, август 2010 г. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008. Образцы работ
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Виктория Марин, я защитила диплом после вашего сопровождения на отлично 24-го!!! Спасибо громадное за то, что помогли мне. Не пожалела, что заказала речь, потому что комиссия сразу сказала - говорите только по делу. Мне очень приятно было с вами работать. Желаю вам побольше заказов. Еще раз большое спасибо!
