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Лучшие результаты Diana LaSalle, Terry A. Britton. Priceless: Turning Ordinary Products into Extraordinary Experiences. – М.: Harvard Business School Press, 2002. – 208 с. C. J. Hayden. Get Clients Now! A 28-Day Marketing Program for Professionals and Consultants. – М.: AMACOM/American Management Association, 1999. – 214 с. S.A Jiffry. Effective Warehouse Management: Improvement of space utilization & trace-ability by adopting a floating location warehouse. – М.: , 2012. – 80 с. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с. Shiv Singh, Stephanie Diamond. Social Media Marketing For Dummies. – М.: , 2012. – 408 с. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с. Lilly Walters. Secrets Successful Speakers: How You Can Motivate, Captivate, and Persuade. – М.: , 0. – 0 с. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с. Greta Foff Paules. Dishing It Out: Power and Resistance Among Waitresses in a New Jersey Restaurant (Women in the Political Economy (Paperback)). – М.: , 0. – 0 с. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с. G. William Dauphinais, Grady Means, Colin Price. Wisdom of the CEO: 29 Global Leaders Tackle Today's Most Pressing Challenges. – М.: , 0. – 0 с. Jon Anton, Debra Perkins, Debra Sue Perkins. Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program. – М.: , 0. – 0 с. Catherine Seda. Search Engine Advertising : Buying Your Way to the Top to Increase Sales (Voices That Matter). – М.: , 0. – 0 с. Denison Hatch. Method Marketing: How to Make a Fortune by Getting Inside the Heads of Your Customers. – М.: , 0. – 0 с. Sharon Drew Morgen. Sales on the Line: Meeting the Business Demands of the '90s Through Phone Partnering. – М.: Metamorphous Press, 1993. – 244 с. Michael H. Cohen, James P. Giangola, Jennifer Balogh. Voice User Interface Design. – М.: Addison-Wesley Professional, 2004. – 368 с. Hadley Stern. iPod and iTunes Hacks : Tips and Tools for Ripping, Mixing and Burning (Hacks). – М.: O'Reilly Media, 2004. – 456 с. Scott Firestone, Thiya Ramalingam, Steve Fry. Voice and Video Conferencing Fundamentals. – М.: Cisco Press, 2007. – 408 с. Mark Graham Brown. Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality). – М.: , 2007. – 384 с. Robert W. Bly. Magnetic Selling: Develop the Charm And Charisma That Attract Customers And Maximize Sales. – М.: , 2005. – 240 с. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с. Thomas L. Jackson. Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit. – М.: Productivity Press, 2006. – 224 с. Linda Richardson. Perfect Selling. – М.: , 2008. – 176 с. Multicultural Marketing Resources, Inc. The Source Book of Multicultural Experts 2008/09. – М.: , 2008. – 94 с. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с. Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process To Create Customers Who Care, Spend, And Stay. – М.: , 2011. – 272 с. Larry Webber. Quality Control for Dummies®. – М.: , 2007. – 384 с. Susan Tuttle. Digital Expressions: Creating Digital Art with Adobe Photoshop Elements. – М.: , 2010. – 144 с. George Durzi, Michael Greenlee. Professional Unified Communications Development with Microsoft Lync Server 2010. – М.: Wiley Publishing, Inc, 2011. – 528 с. Pramode K. Verma, Ling Wang. Voice over IP Networks: Quality of Service, Pricing and Security (Lecture Notes in Electrical Engineering). – М.: , 2011. – 200 с. Perfect Selling. – М.: , 2011. – 176 с. Voice Of The Customer. – М.: , 2011. – 416 с. The Pocket Sales Mentor: Proven Sales Strategies At Your Fingertips. – М.: , 2011. – 240 с. Samir Nanavati, Michael Thieme, Raj Nanavati. Biometrics: Identity Verification in a Networked World. – М.: Wiley, 2002. – 320 с. Zheng Wang. Internet QoS: Architectures and Mechanisms for Quality of Service. – М.: Morgan Kaufmann, . – 240 с. Gary Burchill, Christina Hepner Brodie. Voices into Choices: Acting on the Voice of the Customer. – М.: Joiner/Oriel Inc, 2005. – 430 с. Natalie Bernhisel Robinson. Living Wreaths: 20 Beautiful Projects for Gift and Decor. – М.: Gibbs Smith, Publisher, 2014. – 128 с. JITESH BHARDWAJ. APPLICATION OF QUALITY FUNCTION DEPLOYMENT IN PRODUCT DEVELOPMENT. – М.: LAP Lambert Academic Publishing, 2010. – 88 с. Jonathan Caseley. Bringing Citizens Back In:. – М.: LAP Lambert Academic Publishing, 2010. – 212 с. Shabnam Niher. The Complexity of life behind the Chador. – М.: LAP Lambert Academic Publishing, 2014. – 92 с. Gustavo Santos,Djamel Sadock and Stenio Fernades. Video Streaming Optimization in ADSL Architecture. – М.: LAP Lambert Academic Publishing, 2010. – 116 с. Ahmed Attia. Quality Improvement Techniques for Object Oriented Software. – М.: LAP Lambert Academic Publishing, 2012. – 160 с. Lukas Pavilanskas. Wireless MAC for Real Time Applications. – М.: LAP Lambert Academic Publishing, 2009. – 156 с. Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Karunaratna A.C. 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Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2004. – М.: , 2003. – 0 с. Political Economy of the World-System Conference 2001 Virginia Polyte. Emerging Issues in the 21st Century World-System (Contributions in Economics and Economic History, No. 230). – М.: , 2003. – 0 с. State of the Art of Research in International Marketing Conference. Handbook of Research in International Marketing. – М.: , 2003. – 0 с. Jay R. Galbraith. Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series). – М.: , 2005. – 0 с. Staff of the Joint Committee on Taxation. Review of the Present-law Tax And Immigration Treatment of Relinquishment of Citizenship And Termination of Long-term Residency. – М.: , 2005. – 0 с. Editors of the New Strategist. The American Marketplace: Demographics And Spending Patterns (American Marketplace). – М.: , 2005. – 0 с. Mark Graham Brown. Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality). – М.: , 2007. – 384 с. Staff of the International Monetary Fund. Guidelines for Foreign Exchange Reserve Management (Manuals & Guides). – М.: , 2004. – 21 с. Lori Langer de Ramirez. Voices of Diversity: Stories, Activities and Resources for the Multicultural Classroom. – М.: , 2005. – 224 с. James D. Wolfensohn, Andrew Kircher. Voice for the World's Poor: Selected Speeches and Writings of World Bank President James D. Wolfensohn, 1995-2005. – М.: , 2005. – 552 с. National Center on Education and the Economy. Tough Choices or Tough Times: The Report of the New Commission on the Skills of the American Workforce. – М.: , 2006. – 208 с. Research Program on the Social Aspects of HIV/AIDS and Health. A Comparative Analysis of the Financing of HIV/AIDS Programs: in Botswana, Lesotho, Mozambique, South Africa, Swaziland and Zimbabwe. – М.: , 2005. – 72 с. Executive Office of the President. North American Industry Classification System 2007 (North American Industry Classification System) (North American Industry Classification System). – М.: , 2007. – 1392 с. Thomas L. Jackson. Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit. – М.: Productivity Press, 2006. – 224 с. House of Commons - Select Committee on the Modernisation of the House of Commons. Regional Accountability (Hc 282, Third Report of Session 2007-08 - Report, Together With Formal Minutes, Oral and Written Evidence). – М.: , 2008. – 161 с. Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с. Editors of the British Film Institute. 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Forgotten Voices of World War II : A New History of World War II in the Words of the Men and Women Who Were There. – М.: , 2004. – 496 с. Two Germans in the Civil War: The Diary of John Daeuble and the Letters of Gottfried Rentschler, 6th Kentucky Volunteer Infantry (Voices of the Civil War Series.). – М.: , 2004. – 288 с. Gustavo Gorriti, Robert Kirk. The Shining Path: A History of the Millenarian War in Peru (Latin America in Translation/En Traducci. – М.: The University of North Carolina Press, 1999. – 320 с. Economics, and the Environment The H. John Heinz III Center for Science. The State of the Nation's Ecosystems 2008: Measuring the Land, Waters, and Living Resources of The United States. – М.: , 2008. – 300 с. Joshua Levine. Forgotten Voices of the Somme. – М.: Ebury Press, 2009. – 304 с. Committee on Scientific Use of the Radio Spectrum, Committee on Radio Frequencies, National Research. Spectrum Management for Science in the 21st Century. – М.: , 2010. – 160 с. 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AVT, 11.02 Здравствуйте Марина! Хочу Вам сказать большое спасибо за диплом, хоть и пришлось его не много подреставрировать под свою организацию, но в целом всё ОК. Я получил высокие оценки за данную работу. Ещё раз большое спасибо!