Подбор литературы для самостоятельной научной студенческой работы

Diana LaSalle, Terry A. Britton. Priceless: Turning Ordinary Products into Extraordinary Experiences. – М.: Harvard Business School Press, 2002. – 208 с.

Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.

Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с.

John N. Mangieri, Cathy Collins Block. Power Thinking for Success. – М.: , 0. – 0 с.

Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.

John Chown. A History of Monetary Unions. – М.: , 0. – 0 с.

Peter Wickens. Energize Your Enterprise (Ichor Business Books). – М.: , 0. – 0 с.

Jerome A. Colletti, Mary S. Fiss. Compensating New Sales Roles : How to Design Rewards That Work in Today's Selling Environment. – М.: , 0. – 0 с.

Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.

Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с.

Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.

Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.

Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.

Inside the Minds Staff. The Educator: The Art & Science of Providing an Excellent Education (for Teachers of All Levels & Types). – М.: , 0. – 0 с.

Alistair McAlpine. The Ruthless Leader: Three Classics of Strategy and Power. – М.: , 0. – 0 с.

Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.

Don Peppers, Martha, Phd. Rogers, Martha Rogers. Enterprise One to One: Tools for Competing in the Interactive Age. – М.: , 0. – 0 с.

Shaun Smith, Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. – М.: Financial Times Prentice Hall, 2002. – 224 с.

Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.

Bernd H. Schmitt, Bernd Schmitt. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. – М.: , 0. – 0 с.

John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.

T. Scott Gross. Positively Outrageous Service. – М.: , 0. – 0 с.

Uly Meixner, Erich Mock. The "OH Norman" Diary: The Moment of Truth - Selling to Your Customer's Needs. – М.: , 0. – 0 с.

Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.

Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.

Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с.

Danielle Kennedy, Warren Jamison. How to List and Sell Real Estate: Executing New Basics for Higher Profits. – М.: , 0. – 0 с.

David Travis. E-Commerce Usability. – М.: CRC Press, 2002. – 128 с.

Andrew S. Wigodsky. RAPID Value Management for the Business Cost of Ownership : Readiness, Architecture, Process, Integration, Deployment. – М.: , 0. – 0 с.

The Customer Centric Enterprise : Advances in Mass Customization and Personalization. – М.: , 2003. – 0 с.

Daniel J. Polito. The Direct Marketing Cookbook : A Recipe for Getting and Keeping Customers. – М.: , 2004. – 0 с.

Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.

David A. Marca. Open Process Frameworks : Patterns for the Adaptive e-Enterprise (Emerging Technologies). – М.: , 2005. – 0 с.

Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.

Wendy L. Currie. Internet Strategy: The Road to Web Services Solutions. – М.: , 2005. – 0 с.

Rob Lebow. A Journey into the Heroic Environment: A Personal Guide for Creating Great Customer Transactions Using Eight Universal Shared Values. – М.: , 2004. – 0 с.

Colin Shaw. Revolutionize Your Customer Experience. – М.: Palgrave Macmillan, 2004. – 224 с.

T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.

Gerald .A Michaelson. Sun Tzu Strategies for Selling : How to Use The Art of War to Build Lifelong Customer Relationships. – М.: , 2005. – 0 с.

Daniel Farb. Powerful Pharmaceutical Sales: Complete Guide to Sales Procedures and Techniques for Pharmaceutical Sales Representatives in the Hospital and in Medical ... HIPAA, Sexual Harassment, and Compliance. – М.: , 2004. – 0 с.

Daniel Farb. Powerful Pharmaceutical Sales Manual and CD: Complete Guide to Sales Procedures and Techniques for Pharmaceutical Sales Representatives in the Hospital ... HIPAA, Sexual Harassment, and Compliance. – М.: , 2004. – 0 с.

Susan Postnikoff. Powerful Medical Device Sales. – М.: , 2005. – 0 с.

Jeff Angus. Management by Baseball: The Official Rules for Winning Management in Any Field. – М.: HarperCollins Publishers, 2006. – 272 с.

Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с.

Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.

Nick Wreden. Profit Brand: How to Increase the Profitability, Accountability & Sustainability of Brands. – М.: , 2007. – 240 с.

Lou Adler. Hire With Your Head: Using Performance-Based Hiring to Build Great Teams. – М.: , 2007. – 320 с.

Lynn Upshaw. Truth: New Rules for Marketing in a Skeptical World. – М.: , 2007. – 0 с.

Stephanie Weaver. Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens, and Libraries. – М.: , 2007. – 200 с.

Dan S. Kennedy. The Ultimate Sales Letter: Attract New Customers. Boost Your Sales. – М.: Adams Publishing Group, 2006. – 229 с.

Darby Checketts. Customer Astonishment: 10 Secrets to World-Class Customer Care. – М.: Robert Reed Publishers, 2006. – 166 с.

Steve Lance, Jeff Woll. The Little Blue Book of Advertising: 52 Small Ideas That Can Make a Big Difference. – М.: , 2006. – 288 с.

Andy Herbach, Michael Dillon. Eating & Drinking in Italy: Italian Menu Translator and Restaurant Guide, Fourth Edition (Open Road Travel Guides). – М.: , 2006. – 128 с.

Ken Blanchard, Jim Ballard, Fred Finch. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. – М.: , 2004. – 208 с.

David S. Evans, Andrei Hagiu, Richard Schmalensee. Invisible Engines: How Software Platforms Drive Innovation and Transform Industries. – М.: , 2006. – 400 с.

Alan R. Zimmerman. Pivot: How One Simple Turn in Attitude Can Lead to Success. – М.: , 2006. – 192 с.

Jeffrey Hollender, Stephen Fenichell. What Matters Most: How A Small Group of Pioneers Is Teaching Social Responsibility To Big Business, and Why Big Business Is Listening. – М.: , 2006. – 326 с.

T. Nicole Pankratz. Start & Run an ESL Teaching Business. – М.: , 2006. – 168 с.

Peter C. Honebein, Roy F. Cammarano. Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies. – М.: , 2005. – 200 с.

Anna Maravelas. How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars. – М.: , 2005. – 223 с.

Stephanie Weaver. Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens & Libraries (Experienceology Guides). – М.: , 2007. – 208 с.

David Kroenke. Using MIS and MyMISLab with Full eBook Package (2nd Edition). – М.: , 2008. – 0 с.

Bill Glynn. Left on Red: How to Ignite, Leverage and Build Visionary Organizations. – М.: , 2008. – 240 с.

Cary Ganz. I Love My Dentist - The Secret to Creating an Exceptional Patient Experience. – М.: , 2008. – 234 с.

Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.

Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с.

Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.

Carrie L Perrien Smith. Currency: Striking Networking Gold in a Relationship Economy. – М.: , 2008. – 288 с.

David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с.

Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.

Greg Gianforte. Eight to Great: Eight Steps to Delivering an Exception Customer Experience. – М.: , 2008. – 124 с.

Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.

James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с.

Lalitha Iyer, Shaibal Guharoy. Institutions, Consultants and Transformation: Case Studies from the Development Sector. – М.: , 2009. – 240 с.

Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. – М.: , 2009. – 256 с.

Tri Junarso. Leadership Greatness: Best Practices To Become A Great Leader. – М.: , 2009. – 276 с.

Marcia Layton Turner. The Unofficial Guide® to Marketing Your Small Business. – М.: , 2006. – 312 с.

Marketing Demystified. – М.: , 2011. – 400 с.

John McKean. Managing Customers Through Economic Cycles. – М.: , 2010. – 264 с.

Sheri Koones. Prefabulous + Sustainable: Building and Customizing an Affordable, Energy-Efficient Home. – М.: , 2010. – 240 с.

Urban Design. The Architectural Pattern Book – A Tool for Building Great Neighborhoods. – М.: , 2004. – 208 с.

Claudia Imhoff. Building the Customer–Centric Enterprise. – М.: , 2001. – 512 с.

Matthew David. Building Great FlashTM MX Games. – М.: , 2002. – 272 с.

Lauren Slater. Opening Skinner?s Box – Great Psychological Experiments of the Twentieth Century. – М.: , 2004. – 256 с.

Sun Tzu Strategies For Selling: How To Use The Art Of War To Build Lifelong Customer Relationships. – М.: , 2003. – 230 с.

Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.

The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary. – М.: , 2011. – 208 с.

The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.

The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company. – М.: , 2011. – 224 с.

Telephone Projects For The Evil Genius. – М.: , 2011. – 370 с.

Training And Collaboration With Virtual Worlds. – М.: , 2011. – 272 с.

Open-Question Selling: Unlock Your Customer'S Needs To Close The Sale... By Knowing What To Ask And When To Ask It. – М.: , 2011. – 224 с.

Customercentric Selling, Second Edition. – М.: , 2011. – 288 с.

Master Data Management And Data Governance, 2/E. – М.: , 2011. – 536 с.

Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.

Selling For The Long Run: Build Lasting Customer Relationships For Breakthrough Results. – М.: , 2011. – 256 с.

Take Your Sales To The Next Level: Advanced Skills To Build Stronger Relationships And Close More Deals. – М.: , 2011. – 224 с.

The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.

Customer Service Training 101. – М.: , 2011. – 224 с.

Eliot Siegel. The Fashion Photography Course. – М.: Thames and Hudson Limited, 2008. – 144 с.

Sharon Zukin. The Cultures of Cities. – М.: Blackwell Publishers, 1995. – 342 с.

Adelaide Lancaster, Amy Abrams. The Big Enough Company: How Women Can Build Great Businesses and Happier Lives. – М.: , 2012. – 288 с.

J. M. Roberts & Odd Arne Westad. The Penguin History of the World. – М.: Penguin Books Ltd., Allen Lane, 2013. – 1278 с.

Small Business Marketing Kit For Dummies, 3rd Edition. – М.: , 2013. – 384 с.

Laura Klein. UX for Lean Startups: Faster, Smarter User Experience Research and Design. – М.: O'Reilly Media, 2013. – 240 с.

JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.

William Shakespeare. A Midsummer Nights Dream: Stage 3. – М.: Oxford University Press, 2014. – 80 с.

Alex Raynham. The Human Body Factfile: Stage 3. – М.: Oxford University Press, 2014. – 80 с.

Jennifer Bassett. 47 Ronin: A Samurai Story from Japan: Stage 1. – М.: Oxford University Press, 2014. – 64 с.

Rachel Bladon. Oxford Bookworms Library 3: Animal Kingdoms. – М.: Oxford University Press, 2014. – 80 с.

Felix Oghi. Ethnicity and nation building; the Nigerian experience,1940-1983. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.

Esther Pujolras-Noguer. An African (Auto)biography. Ama Ata Aidoo's Literary Quest. – М.: LAP Lambert Academic Publishing, 2012. – 300 с.

Michael Comerford. Angola: Biography of a Peace Process 1991-2002. – М.: LAP Lambert Academic Publishing, 2010. – 276 с.

Dag Korlin. Music listening, Imagery and Creativity in Psychiatry. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.

Vijay B. Darji. Nearest Neighbour Analysis to Improve Efficiency of Field Experiments. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.

Tulika Khare. Development of ergonomically functional relaxing chair for Restaurants. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.

Manish Dhote. Introduction to Cloud Computing Performance Testing. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.

Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.

Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.

Juwayriah Nadeem and Kashir Asghar. Disneyization Of Restaurants. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.

Swati Pokhriyal. Comparative study of personal loans in major banks. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.

N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.

Adri Drotskie. Customer Experience as a strategic differentiator. – М.: LAP Lambert Academic Publishing, 2011. – 340 с.

Shilpa Bagdare. Retail Customer Experience - An Indian Context. – М.: Scholars' Press, 2014. – 164 с.

Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.

BABA GNANAKUMAR and Dr. K. Sundararaman. LEVERAGING THE ENTERPRISE BRAND RESONANCE VALUES. – М.: LAP Lambert Academic Publishing, 2009. – 180 с.

Siya Ibinabobo Amachree. Redesigning a service experience. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.

Elisa Lopez Moreno. Understanding Unique Customer Experiences. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.

Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.

Joe Hocking. Unity in Action: Multiplatform Game Development in C# with Unity 5. – М.: Manning Publications, 2015. – 352 с.

Gabriel Weinberg and Justin Mares. Traction: How Any Startup Can Achieve Explosive Customer Growth. – М.: Portfolio Penguin, 2015. – 240 с.

Lars Birkholm Petersen,Ron Person,Christopher Nash. Connect: How to Use Data and Experience Marketing to Create Lifetime Customers. – М.: , 2014. – с.

Jeff Sauro. Customer Analytics For Dummies. – М.: , 2015. – с.

Grow. – М.: , . – с.

Great Buildings. – М.: , . – с.

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