Результаты поиска

Лучшие результаты

1. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
   
2. Greg Brue. Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization. – М.: McGraw-Hill, 2005. – 64 с.
   
3. Afrianto Martiono and Raymond Kosala. Restaurant Business Process And Its Implementation On COMPIERE ERP. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
   

Дополнительные результаты

1. Roger T. Burlton. Business Process Management: Profiting from Process. – М.: Sams, 2001. – 400 с.
   
2. Frank Schonthaler, Gottfried Vossen, Andreas Oberweis, Thomas Karle. Business Processes for Business Communities: Modeling Languages, Methods, Tools. – М.: , 2012. – 201 с.
   
3. Business Process Management Workshops: BPM 2011 International Workshops, Clermont-Ferrand, France, August 29, 2011, Revised Selected Papers, Part II (Lecture Notes in Business Information Processing). – М.: , 2012. – 541 с.
   
4. Business Process Management Workshops: BPM 2011 International Workshops, Clermont-Ferrand, France, August 29, 2011, Revised Selected Papers, Part I (Lecture Notes in Business Information Processing). – М.: , 2012. – 543 с.
   
5. Leon Bazil. Business Games for Management and Economics: Learning by Playing. – М.: , 2012. – 369 с.
   
6. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
7. John K. Halvey, Barbara Murphy Melby. Business Process Outsourcing : Process, Strategies, and Contracts (with disk). – М.: , 0. – 0 с.
   
8. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
   
9. Simon Moss, John Callanan, Samuel Wilson. The Moonlight Effect: Debunking Business Myths to Improve Wellbeing. – М.: , 2012. – 140 с.
   
10. Guy Doumeingts, Jim Browne. Modelling Techniques for Business Process Re-Engineering and Benchmarking: Ifip Tc5 Wg5.7 International Workshop on Modelling Techniques for Business ... enchmarking; 18-19 April 96, Bordeaux, France. – М.: , 0. – 0 с.
    
11. Kelvin F. Cross. Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance. – М.: , 0. – 0 с.
    
12. D. Jack Elzinga, Thomas R. Gulledge, Chung-Yee Lee. Business Process Engineering: Advancing the State of the Art. – М.: , 0. – 0 с.
    
13. Thomas M. Koulopoulos. Smart Companies, Smart Tools: Transforming Business Processes into Business Assets. – М.: , 0. – 0 с.
    
14. Norman Lofts. Process Visualization: An Executive Guide to Business Process Design. – М.: , 0. – 0 с.
    
15. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
    
16. Hui-Liang Tsai. Information Technology and Business Process Reengineering : New Perspectives and Strategies. – М.: , 0. – 0 с.
    
17. Ulric J., Jr. Gelinas, Steve G. Sutton, Jane Fedorowicz. Business Processes and Information Technology. – М.: , 0. – 0 с.
    
18. Wil van der Aalst, Jorg Desel, Andreas Oberweis. Business Process Management: Models, Techniques, and Empirical Studies. – М.: Springer, 2000. – 392 с.
    
19. Robert B. Walford. Business Process Implementation for IT Professionals and Managers. – М.: Artech House Publishers, 1999. – 599 с.
    
20. RavA­ Anupindi, Sunil Chopra, Sudhakar D. Deshmukh, Jan A. Van Mieghem, Eitan Zemel, Jan Van Mieghem. Managing Business Process Flows. – М.: , 0. – 0 с.
    
21. Thomas E. Miller, Daryle W. Berger. Totally Integrated Enterprises: A Framework and Methodology for Business and Technology Improvement. – М.: , 0. – 0 с.
    
22. Vlatka Hlupic. Knowledge and Business Process Management. – М.: , 0. – 0 с.
    
23. Kevin P. McCormack, William C. Johnson, Kevin P McCormack. Business Process Orientation: Gaining the E-Business Competitive Advantage. – М.: , 0. – 0 с.
    
24. Patrick McHugh, Giorgio Merli, William A. Wheeler. Beyond Business Process Reengineering: Towards the Holonic Enterprise. – М.: , 0. – 0 с.
    
25. Robert Damelio. The Basics of Process Mapping. – М.: Productivity Press, 1996. – 80 с.
    
26. Henry J. Johansson, Patrick McHugh, A. John Pendlebury, William A. Wheeler. Business Process Reengineering : Breakpoint Strategies for Market Dominance. – М.: , 0. – 0 с.
    
27. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
28. Michael B. Weinstein. Total Quality Safety Management and Auditing. – М.: , 0. – 0 с.
    
29. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
30. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
    
31. Thomas Curran, Gerhard Keller, Andrew Ladd. SAP R/3 Business Blueprint : Understanding the Business Process Reference Model. – М.: , 0. – 0 с.
    
32. Martha Young, Michael Jude. The Case for Virtual Business Processes : Reduce Costs, Improve Efficiencies, and Focus on Your Core Business (Network Business Series). – М.: , 0. – 0 с.
    
33. Charles Poirier. Business Process Management Applied: Creating the Value Managed Enterprise. – М.: , 2005. – 0 с.
    
34. Ned F. Kock. Business Process Improvement Through E-collaboration: Knowledge Sharing Through The Use Of Virtual Groups. – М.: , 2005. – 0 с.
    
35. Business Process Change Management : ARIS in Practice. – М.: , 2003. – 0 с.
    
36. Subir Chowdhury. Design for Six Sigma. – М.: , 2003. – 0 с.
    
37. Howard Smith, Peter Fingar, Nicholas G. Carr. IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review. – М.: Meghan-Kiffer Press, 2003. – 0 с.
    
38. Jane L. Reimers. Financial Accounting Integrated: A Business Process Approach with Integrated Debits and Credits and Pier 1 Package. – М.: , 2003. – 0 с.
    
39. Frederick Jones. Accounting Information Systems : A Business Process Approach. – М.: , 2005. – 0 с.
    
40. Edward E. Lawler. Human Resources Business Process Outsourcing : Transforming How HR Gets Its Work Done (Jossey Bass Business and Management Series). – М.: , 2004. – 0 с.
    
41. Business Process Management : International Conference, BPM 2003, Eindhoven, The Netherlands, June 26-27, 2003, Proceedings (Lecture Notes in Computer Science). – М.: , 2003. – 0 с.
    
42. Rick L. Click. Business Process Outsourcing: The Competitive Advantage. – М.: , 2004. – 0 с.
    
43. Lawrence J. Gitman. The Future of Business : The Essentials (with InfoTrac® College Edition). – М.: , 2005. – 0 с.
    
44. James F. Chang. Business Process Management Systems: Strategy And Implementation. – М.: , 2005. – 0 с.
    
45. John Jeston, Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. – М.: Butterworth-Heinemann, 2006. – 464 с.
    
46. H. James Harrington, K. C. Esseling, Van Nimwegen. Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business P. – М.: McGraw-Hill, 1997. – 314 с.
    
47. John K. Halvey, Barbara Murphy Melby. Business Process Outsourcing: Process, Strategies, and Contracts. – М.: John Wiley and Sons, Ltd, 2007. – 600 с.
    
48. Donna C.S. Summers. Six Sigma: Basic Tools and Techniques (NetEffect). – М.: , 2006. – 416 с.
    
49. Subir Chowdhury. Design for Six Sigma: The Revolutionary Process for Achieving Extraordinary Profits. – М.: , 2005. – 208 с.
    
50. Business Process Management Group. In Search Of BPM Excellence: Straight From The Thought Leaders. – М.: , 2005. – 224 с.
    
51. Ralph F. Smith. : Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers. – М.: , 2006. – 240 с.
    
52. Rowland Hayler, Michael Nichols. What is Six Sigma Process Management?. – М.: , 2005. – 98 с.
    
53. Daniel Minoli. Enterprise Architecture A to Z: Frameworks, Business Process Modeling, SOA, and Infrastructure Technology. – М.: , 2008. – 504 с.
    
54. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
    
55. Marco ten Vaanholt, SAP Business Process Expert community. Process First: The evolution of the Business Process Expert. – М.: , 2008. – 144 с.
    
56. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
57. Business Process Management: 6th International Conference, BPM 2008, Milan, Italy, September 2-4, 2008, Proceedings (Lecture Notes in Computer Science). – М.: , 2008. – 399 с.
    
58. Tony Willis. BPEL 100 Success Secrets - Business Process Execution Language for Web Services- THE XML-based language for the formal specification of business processes, ... protocols and SOA based integration. – М.: , 2008. – 156 с.
    
59. Fidelis Perkonigg. Application of Business Process Management: In Web-Based Education. – М.: , 2008. – 140 с.
    
60. John N. Brennan. Consultive Selling: Close more sales, build trust and improve customer loyalty through consultative sales processes and skills. – М.: , 2009. – 184 с.
    
61. Business Process Management of Japanese and Korean Companies (Monden Institute of Management: Japanese Management and Inte). – М.: , 2009. – 250 с.
    
62. Martin Schedlbauer. The Art of Business Process Modeling: The Business Analyst's Guide to Process Modeling with UML & BPMN. – М.: , 2010. – 120 с.
    
63. Alexander Lohr. Measurability of IT/IT-Security: Business process mapping as technical systems. – М.: , 2010. – 56 с.
    
64. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
65. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
66. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
67. Kevin Roebuck. Business Process Modeling: High-impact Emerging Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors. – М.: , 2011. – 350 с.
    
68. Rick L. Click. Business Process Outsourcing. – М.: , 2004. – 242 с.
    
69. Bill Self. Customer Satisfaction Measurement for ISO 9000: 2000. – М.: , 2010. – 176 с.
    
70. Simha R. Magal. Essentials of Business Processes and Information Systems. – М.: , 2010. – 0 с.
    
71. Willem–jan Van Den Heuvel. Aligning Modern Business Processes and Legacy Systems – A Component–Based Perspective. – М.: , 2007. – 232 с.
    
72. Simha R. Magal. Essentials of Business Processes and Information Systems with WileyPlus Set. – М.: , 2009. – 0 с.
    
73. Efraim Turban. Information Technology for Management 7th Edition ISV with Ess of Business Processes & IS WileyPLUS 7th Edition ISV and WileyPLUS Set. – М.: , 2010. – 0 с.
    
74. Mike Havey. Essential Business Process Modeling. – М.: , 2005. – 350 с.
    
75. Patrick McHugh. Beyond Business Process Reengineering. – М.: , 1995. – 224 с.
    
76. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
    
77. Colin Armistead. Managing Business Processes. – М.: , 1996. – 376 с.
    
78. Barnett. Business Decision Mapping & the Management of Change. – М.: , 2001. – 250 с.
    
79. J. Mike Jacka. Business Process Mapping Workbook. – М.: , 2002. – 320 с.
    
80. P ZZ Johansson. ZZ Business Process Reengineering ZZ. – М.: , 1996. – 256 с.
    
81. JK Halvey. Business Process Outsourcing 2001 Supplement. – М.: , 2001. – 0 с.
    
82. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
83. Simha R. Magal. Integrated Business Processes with ERP Systems. – М.: , 2010. – 240 с.
    
84. V. Daniel Hunt. Process Mapping. – М.: , 1996. – 288 с.
    
85. Lynn C. Kubeck. Techniques for Business Process Redesign. – М.: , 1995. – 304 с.
    
86. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
    
87. Manoj Das, Manas Deb, Mark Wilkins. Oracle Business Process Management Suite 11g Handbook. – М.: McGraw-Hill Osborne Media, 2011. – 704 с.
    
88. The Power Of Business-Process Improvement. – М.: , 2011. – 288 с.
    
89. SENGUPTA. THE MANAGEMENT AND IMPROVEMENT OF BUSINESS PROCESSES: APPROACHES, MODELS, TECHNIQUES. – М.: , 2013. –  с.
    
90. Haoqing(Horace) Guo. Development of a Web-based QFD system. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
91. Seyed Hossein Iranmanesh and Hamid Rastegar. Intelligent QFD; A new approach for improving customer satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 136 с.
    
92. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
93. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
94. Yasar Mehmood,Awais Majeed and Athar Mohsin Zaidi. Incorporating Business Process Change in Information System Design. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
    
95. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
96. Wayne Huang. Business Process Rules Management:. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
    
97. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
98. Jan Prokop. Business Process Management Methodologies. – М.: LAP Lambert Academic Publishing, 2010. – 132 с.
    
99. Donna Ehrlich. Adaptation of Business Processes in SMEs. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
    
100. Afrianto Martiono and Raymond Kosala. Restaurant Business Process And Its Implementation On COMPIERE ERP. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
101. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
102. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
103. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
104. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
105. Upendra Singh Panwar. Customer Satisfaction Perceptive. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
     
106. Naod Mekonnen. Business Process Reengineering (BPR) in Ethiopian Public Universities. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
107. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
     
108. Zhiqiang Yan. Business Process Model Repositories. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
109. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
110. Raghib Maqsood and Sarmad Imtiaz. Business Process Re-Engineering Using Six Sigma. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
111. Hadi Al-Abrrow. Business Process Reengineering: An Integrated and Holistic Approach. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
     
112. Tolla Berisso. The Effectiveness of permanent Export Business Process in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
113. Alireza Miremadi and Pardis Mohajerani. Customer Satisfaction & Brand Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
114. Juhani Kuokkanen. Customer Satisfaction and Word-of-Mouth Behavior. – М.: LAP Lambert Academic Publishing, 2010. – 192 с.
     
115. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
116. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
117. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
     
118. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
119. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
120. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
121. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
122. Arshad Zaheer and Kashif Ur Rehman. Performance improvement through business processes. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
123. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
124. Allan Mathews. Standardization Of Processes Utilizing Business Process Reengineering. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
     
125. Aatish Thakur. Business Process Management. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
126. Rakesh Singh. Effective Customer Orientation in Salespeople: Evidences from India. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
     
127. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
128. Peter Dalmaris. A framework for improving knowledge-intense business processes. – М.: LAP Lambert Academic Publishing, 2010. – 236 с.
     
129. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
130. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
131. Mohammed Kassie Abebe. Business Process Reengineering Factors and Employee Performance. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
132. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
133. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
     
134. Reza Mohammady Garfamy. Supplier Selection and Business Process Improvement. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
     
135. Messay Shiibre Eshetu and Semahegn Woldesemaet Kebede. Business Process Reengineering :case On Commercial Bank Of Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
136. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
137. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
138. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
139. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
140. Komal Daniel. Customer Switching and Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
2. Инвестиции в Business Intelligence - прибыльный бизнес. Д. Красюков, "Финансовая газета", № 38, сентябрь 2005.
3. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
4. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
5. Автоматизация функционально-стоимостного управления с применением Hyperion Business Modeling. Д. Исаев, М. Перьков, "Финансовая газета. Региональный выпуск", № 41, 42, октябрь 2004.
6. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
7. Договор страхования Десенналь". интервью с Ж. Туччеллой, руководителем сектора страхования рисков "Десенналь" и скрытых дефектов департамента SCOR Business Solutions компании SCOR Global P&C S.E.. С. Дедиков, "Юридическая и правовая работа в страховании", N 3, III квартал 2012 г.
8. Финансовый директор в роли кадровика. интервью с И. Валинуровым, президентом Корпорации кадровых агентств Business Connection. "Консультант", N 5, март 2012 г.
9. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
10. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
11. Подбор сотрудников через социальные сети. интервью с И. Валинуровым, президентом корпорации Business Connection. Г. Осовская, "Кадровик. Рекрутинг для кадровика", N 3, март 2011 г.
12. Перерегистрация ООО: противоречий больше нет. интервью с А.В.  Мозжуховым, директором направления "Юридические услуги" компании Clever Business Ltd.. О. Аверина, А. Фетисов, "эж-ЮРИСТ", N 23, июнь 2010 г.
13. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
14. Кто владеет информацией... Business Intelligence - ещё один путь к успеху. Н. Шестопалова, "Бухгалтерия и банки", № 2, февраль 2009.
15. Сколько весить в граммах, точно?. интервью с И. Трофимовой, директором ООО "Кадровое агентство "Диалог", генеральный директор ЗАО "Верхневолжская консалтинговая компания",. Ярославль, И. Валинуровым, генеральным директором кадрового агентства "Business Connection", Р. Габдуллиным, Генеральным директором ООО "Натуральные продукты", сеть магазинов "Ярмарка",. Уфа, О. Васильевой, заместителем Генерального директора по управлению персоналом ООО "Тропик Групп",. Тула. "Управление персоналом", № 7, апрель 2008.
16. Верность качеству. Как управиться с интригой. интервью с И. Вагиным, президентом компании Business Development. И. Смирнова, "Кадровый менеджмент", № 4, апрель 2008.
17. Система управленческой отчетности для руководителей на платформе Oracle Business Intelligence SE One. О. Морозова, "Бухгалтерия и банки", № 4, апрель 2008.
18. Эмоциональный интеллект на службе у HR. интервью с И. Вагиным, президентом Группы компаний Business Development. И. Смирнова, "Кадровый менеджмент", № 3, март 2008.